Reviewers had a great experience with this company. Happy customers frequently praise the discreet packaging, professional handling, and consistently prompt delivery services provided when ordering their favorite items. Many enthusiastic consumers truly love the remarkably powerful vibrations, the exceptionally high build quality, and the seamless application integration designed for enjoyable long-distance play sessions.
However, some customers also noted occasional application connection troubles, unexpected software glitches, and random device disconnections during their interactive remote experiences. Furthermore, a few reviewers stated that certain purchased items experienced technical faults, stopped working prematurely, or required multiple product replacements over time.
I ordered the Dolce, really hoping for more intense clit stimulation that what is offered by the Lush. The Dolce doesn't fit my anatomy at all and provides me no clit stimulation. Honestly was a waste. The arm on it is so long that it basically arches over it and settles on my pelvis, missing my clit entirey. Idk who's body this was intended to fit, but certainly not mine. I would send it back if I could, I find it really irritating that such an expensive product doesn't have some type of return service or at least assistance.
Lovense 回复2022-07-28
We apologise for the inconvenience caused. I understand how frustrating this is. As we don't have your email, could you please contact us at https://www.lovense.com/contact? We'll try our best to help you with the issue.
I ordered the exomoon, I was excited bc I have other lovense toys but I was let down by this one. It’s a waste of money and I wish I hadn’t wasted mine on the exomoon
Lovense 回复2022-07-28
Sorry to hear this. Could you please let us know the specific issues you have with the toy at https://www.lovense.com/contact? Our support team will try their best to assist. We look forward to hearing from you.
I have the Nora and LOVE IT! I wanted to try another Lovense product so did some research and purchased the Dolce. If they accepted returns I would be sending it back. It does nothing for me, and I tried everything and no luck at all. Wish I would of saved my money:/
Lovense 回复2022-07-28
We apologise for the inconvenience caused. I understand this is frustrating. Please contact us at https://www.lovense.com/contact and we'll try our best to assist.
Very bad service from Lovense bought lush 3 last year September it broke before the 1 year warranty period reported this and gave them all the information they promised to send a new one it’s been 2 months since it’s been in transit they hardly respond to emails and I use the lush to work I’m very angry and dissatisfied
Lovense 回复2022-07-20
Sorry to hear this. I understand how frustrating this is. It seems that we have been contacted and a replacement has been arranged. Could you please update the review?
Got th Lovense 3 but ordered the wrong thing cos it has no clitoral stimulation. Not sure why anyone would want one without that.
And as I ordered the wrong one,instead of the Dolce,I cant return it. So had to spend another £95 on the right one.
Lovense 回复2022-07-20
We apologize for the inconvenience caused by this issue. I understand how annoying this is. If you need any further assistance with this issue, please contact us at https://www.lovense.com/contact. We'll try our best to help.
I bought a toy from them. They had it placed in a locker, even though I did not ask for it to be placed in a locker. Now I cannot get the item and they will not refund my money, even though tracking shows it is stuck in a locker. They said that they would contact shipping and get me a code so i could get it out of the locker, but they never did. I believe that they had it placed in a locker so that they would eventually be sent the product in return mail and then claim they never received it. That way, they get the product and my money. I would never trust this company again. I should have looked at reviews prior to buying anything from them.
Lovense 回复2022-07-11
We apologise for the inconvenience caused. I understand how annoying this is. We've just gotten back to you regarding the issue via Email. Could you please reply to our message? Again, we're sincerely sorry about the situation. We look forward to hearing back from you.
Product that arrived would not work. Utilized online guides for issues to no avail. After attempts at home did not fix the problem, I contacted the company for assistance. After sending 1 correspondence with a description and picture of issue, I received a 2nd email requiring a video of same problem. Feels like a runaround so the company does not have to resolve issue. Do not buy product. Poor quality and poor customer service.
Lovense 回复2022-07-11
We sincerely apologize for the inconvenience caused by this issue. We understand your frustration. Please get back to us via email we'll provide an explanation and try our best to assist with the issue.
stopped working after three weeks won’t charge at all very disappointed and not worth £90 🤷🏼♀️
Lovense 回复2022-07-07
Hi, we sincerely apologize for the inconvenience caused. I understand this is very annoying. Please contact us at https://www.lovense.com/contact. We'll try our best to assist.
DUBIOUS QUALITY AND THE MOST UNPROFESSIONAL CUSTOMER SERVICE, AVOID AT ALL COSTS!!!
Do not purchase anything from this company, we purchased a year ago the Lush 2, and last month before the warranty expire, the toy stopped working, I contacted the company right away, they asked for videos which I sent and communication was fine until they realized that the toy really had a problem. After one month I haven't heard from them, not a single answer, I've sent numerous emails with no response. If they don't have the toy available or something, why don't you give the option to choose another one? I don't know what's going on but I don't suggest buying from this company because their customer service is the worst and the most disrespectful I've even seen.
Lovense 回复2022-07-01
Hi Felipe,
Thanks for leaving a review. We replied to your email a month ago. Kindly check your spam folder in case our message went there, or please contact us again through https://www.lovense.com/contact We would like to provide further assistance.
Lovense Team
Ordered the Dolce but they sent me the discounted Quake
Lovense 回复2022-06-30
We genuinely apologize for the confusion caused. They're the exact same product. For any other inquiries, please contact us at https://www.lovense.com/contact
Wasn’t impressed with my purchase. Had to open it to try it and didn’t work like advertised and doesn’t heat up. Says it’s heating up but never does and loses connection a lot.
Lovense 回复2022-06-23
Hi, we sincerely apologize for the inconvenience caused. I understand this is very annoying. Please contact us at https://www.lovense.com/contact. We'll provide an explanation and assist with the issues.
I ordered a Calor, it’s pretty cool but there are some things I am disappointed with. First of all, the edges on the lip of the toy cut my skin around the base of the shaft, the edges are super sharp. Secondly, I’m too thick for it, I’m having a lot of difficulty using it without squeezing it. Thirdly the battery doesn’t last as long as marketed and I’ve had to charge it after a single use of 30-40 minutes. I’m not really happy with it, though I think perhaps it may be a thing where I purchased the wrong product for me. I know several other people with similar toys that love theirs. In the future I’m going to be a bit more careful with my purchasing but I will be buying another Lovense soon.
Lovense 回复2022-06-23
Sorry to hear this. I understand how frustrating this is. Please write to us at https://www.lovense.com/contact and we'll help you out with the issues. We look forward to hearing from you.
Max 2 is a fantastic toy, however using the chat feature to meet online play pals is one big huge joke and not a funny one, within day one I have came across multiple scammers, fake profiles and others asking for money, you hit report etc and they're still able to use the app when they should be banned, the toy is 5 stars but the app is 2 easy to use etc just the whole fake profiles etc is what makes it terrible, think an actual website would be a lil better so you can verify people and have them enter their toys barecode or something so users would know this person is legit and not some scamming weirdo
Lovense 回复2022-06-23
We are really sorry for the trouble. I understand how frustrating this is. Please contact us at https://www.lovense.com/contact and let us know the issues you've had with the app. Our customer service will try their best to help. We look forward to hearing from you.
Lost the charger of a product and was able to get it back pretty easily. Shipping cost was wild in my opinion but i guess its normal for stuff on the other side of this continent. Glad it came on time though!
I wish I could give Lovense negative stars!!! DO NOT RECCOMMEND!!!
I wish I could give this company negative stars! I purchased the Domi 2 about 5-6 months ago and it just stopped working, stopped turning on, or vibrating after about a month and a half. I contacted the reseller, Adam & Eve, and they were very understanding, but store policy dictated that I needed to go through the manufacturer; fine. I contacted Lovense and provided videos, photos, and proof of purchase (receipts, twice) and information on my problem.
This created an email thread that has lasted over THREE MONTHS now. Lovense told me I had to go through the reseller. When I told them the reseller told me the opposite, they said that they would contact them for me. I asked for a follow up several times, and they kept saying that they were "waiting on a response". I went back to Adam & Eve, in person, twice, and requested that they get into contact with Lovense. I sent more emails and was GHOSTED. COMPLETELY IGNORED. NO WARRANTY EVEN THOUGH IT WAS GUARANTEED, NO REPLACEMENT, NO NOTHING!!!! Awful awful awful.
P.S. Just followed up with them and they BLOCKED my email!! So terrible.
Lovense 回复2022-06-15
We're deeply sorry about the situation. My co-worker has just gotten back to you regarding the issue. Would you please check their response? Have a nice day and stay safe!
I had bad customers service when ordering online but this is the Worse by far. I bought the wrong thing got a lush when I suppose to get a nora. So go on the lovense website where I bought the product and ask for cancelation or at least a email or something. I heard nothing from them and this on the same day I bought it. It was at the point that was desperate. They need to fix their customers service / support because this was ridiculous.
Lovense 回复2022-06-01
We apologize for the inconvenience and the confusion. Please contact us again at https://www.lovense.com/contact and we'll try our best to assist. We look forward to hearing from you.
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