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美丽与健康

Lumierehairs

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151 条评价

3.2151 条评价
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关于 Lumierehairs

数据更新
网站
lumierehairs.com
分类
美丽与健康
所在地
中国
状态
待认证
近 12 个月
92 条评价
差评回复率
36%（22/61 条）
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lumierehairs.com

商家自述

LumiereHair is a leading wholesale online hair extensions shop of your first choice for top grade quality products at bottom prices. Lumiere hair firmly believes that the product quality is the lifeline of business survival, we have human hair factory, we will always improve the quality of our products. Lumiere specialized in professional set design, production, sales, service over the world Join Lumiere hair, meet more confident and beautiful you!Lumiere promise all the hair is 100% human hair, we have the best quality hair, and we wish to light up your beauty with Lumiere hair.

以上内容由商家自行提供，未经平台核实。

Lumierehairs靠谱吗？

Lumierehairs（lumierehairs.com）在 OK.one 的综合评分为 3.2 分（满分 5 分），基于本站收录的 151 条用户评价，属于美丽与健康分类，口碑一般。评价两极分化：56% 给出 4 星及以上，同时 39% 打了 1 星；商家回复了 36% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。

评价综述

AI 生成

Most reviewers were somewhat happy with their experience overall. Many consumers frequently praise the wonderful quality, noting that the hair bundles feel exceptionally soft, look completely natural, and hold up nicely after multiple styling sessions. Buyers also highlight the swift shipping times and consistently helpful customer support when asking questions about their recent purchases. Some reviewers were not happy with unexpected shedding, thin ends, and receiving hair that felt synthetic or lacked the expected length and proper color accuracy. Furthermore, a few people experienced frustrating return processes and unhelpful responses from support when attempting to resolve these persistent order issues.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

T
Telstar美国 · 写过 3 条评价 · 体验于 2026-10-17 ·

BATE AND SWITCH!!!!!!

BATE AND SWITCH!!!!!!! WHAT YOU ADVERTISED ON YOUR WEBSITE WAS NOT WHAT I RECEIVED UPON DELIVERY. THESE PEOPLE ARE THEIVES AS THEY REFUSE TO REFUND ME MY MONEY! I bought 2 wigs, one which should have been a soft curl pixie cut, instead I received a knotted, kinky afro hair bob wig with rough hair texture. The second I purchased was a long, beyond shoulder length straight hair wig, intead, I received a short unevenly cut bob wig. Totally disappointed in how they are handling this and I will make sure millions see this and hear me, by the time I'm done!!!!!!!

K
Kisha美国 · 写过 3 条评价 · 体验于 2026-10-17 ·

Extremely Disappointed

Extremely Disappointed – Not Worth the Money! I spent over $100 on my hair and approximately $200 on bundles for my daughter, and the quality is terrible. The hair is thick at the top but becomes extremely thin and see-through halfway down, looking like a bunch of split ends. For the price, this is completely unacceptable and nothing like what I expected from the website. Shipping took so long that I discovered the hair was coming from China while tracking my order. Had I known that upfront, I would not have ordered. I have requested a refund and plan to return the hair. If this isn't resolved, I will dispute the charge. I work too hard for my money to waste over $300 on hair of this quality. I will never purchase from Lumiere Hair again!

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T H美国 · 写过 1 条评价 · 体验于 2026-10-02 ·

Didn’t like how long it took to receive…

Didn’t like how long it took to receive the product. Did not really like the smell of the hair! Has a lot of knots. I have paid a cheaper price and hair came in a good timeframe with about the same quality. I purchased human hair for weaving. My daughter purchased a lace front human hair unit and it’s worse. We thought we try a new vendor cost more with poor quality.

Zaria Irvin美国 · 写过 1 条评价 · 体验于 2026-10-12 ·

Amazing hair and great quality

This company has amazing hair and great quality. The hair is soft, full, and beautiful, and you can tell they care about the products they provide. I love the overall quality and how the hair can be styled to achieve different looks. The company does a great job proving beautiful hair that meets expectations. I would definitely recommend them to anyone looking for good-quality wigs, and I look forward to purchasing from them again.

Leyla Cordero美国 · 写过 1 条评价 · 体验于 2026-09-17 ·

⭐️ 1 STAR

⭐️ 1 STAR — SAVE YOUR MONEY! This was one of the worst online shopping experiences I’ve ever had. Lumier’s advertising completely set an expectation that the product I received simply did NOT live up to. The wig was overpriced, disappointing, and nowhere near worth the amount of money I paid.The worst part? I paid $230 for this wig, and Lumier only wants to refund me $20. Seriously, $20 out of $230?! That is completely unacceptable. False advertising, overpriced product, late delivery, and terrible customer service. I regret spending my money here and would NOT recommend Lumier to anyone. Save your money and shop elsewhere. Then, as if the poor quality wasn’t enough, my order arrived late. When I contacted customer service expecting a reasonable solution, I got nothing but excuses and runaround after runaround when I asked for a refund. At this point, it honestly feels like once they have your money, good luck getting anyone to take responsibility. Instead of acknowledging the problem and making things right, they seemed determined to find reasons NOT to refund me. For the price they charge, I expected quality, honesty, professionalism, and decent customer service. What I got was the complete opposite. The advertising makes the product look far better than what I actually received, and the customer service experience made an already bad purchase even worse. Lumier, if you’re going to charge luxury prices, then provide luxury quality and customer service. You cannot advertise one thing, deliver something that doesn't meet those expectations, arrive late, and then make customers fight to get their money back. I regret spending my money here and would absolutely NOT recommend this company. There are plenty of other wig companies that deserve your money more. Think twice before ordering because the pictures and the reality may be two very different things. 0/10 experience. Save yourself the headache, the money, and the excuses.

Lumierehairs 回复2026-10-07

Hi Leyla, We are truly sorry to hear about your frustrating experience with your wig order. We take your feedback seriously and regret that our product and service failed to meet your expectations. We would love to look into your $230 order thoroughly. Please send your order number to our support email [email protected] so our team can review your case and work on a proper resolution for you. Best regards, Lumiere Hairs Team

Sajeé Taylor美国 · 写过 3 条评价 · 体验于 2026-09-19 ·

Worst online ordering experience ever

I Ordered two different bundles of hair both different colors but when I received the items both were the exact same colors. I requested a refund & a return address/return label to return the items being that I did not receive my items within 3-8 days it wasn’t delivered until 3 weeks later & the items did not look like the pictures advertised. They continually gave me the runaround or just ignored my emails requesting for a return address or label so that I may receive my refund. When I finally got a response the merchant stated that their warehouse burned down & they couldn’t give me an address or return label but that they had a location in GA. When I received my package there was a “Delivered From” address on it so I requested several more times for the return address but never got a response. So I returned the package to the “deliver from” address. I informed the merchant via email & they finally responded saying that the address was not the correct address & for me to retrieve the items from the carrier then they’ll provide me with a return address. I continued to ask for the return address or a return label & they have yet to provide me with it.

G
Gabrielle美国 · 写过 1 条评价 · 体验于 2025-12-25 ·

I love this brand

I love this brand! I get the clip ins and my last bundle lasted almost a year. They’re not $500+ extensions but they definitely work for a while. They’re soft, easy to wash, easy to style, and the clips really are invisible. I noticed shedding and thinning at the ends recently so I bought a new pack. Will continue to be a customer

NitraB美国 · 写过 1 条评价 · 体验于 2026-09-05 ·

Buyer beware!!!!

If I could give zero stars, I would. I would NOT recommend this company. I ordered a $200+ wig for my birthday, and despite their advertised shipping timeframe, it arrived 12–13 days later—too late for my event—and it wasn’t what I ordered/expected. I immediately requested a return. The wig is brand new, unused, and in its original packaging. After 7+ emails, multiple pictures, and repeated requests, they still have not provided return instructions or issued my refund. Instead, they keep pushing exchanges and asking repetitive questions. At this point, I’m disputing the charge and considering complaints with the FTC and BBB. I simply want to return their unused product and get my money back. Buyer beware.

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