Lumin（luminskin.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 204 条用户评价，属于美丽与健康分类，口碑一般。评价两极分化：56% 给出 4 星及以上，同时 37% 打了 1 星；商家回复了 99% 的差评。数据最后更新于 2026-08-11。
巨大的产品。一定会继续使用并向🎬行业的朋友提供建议
Hi Danizzle, Thank you so much for your feedback! We’re thrilled to hear you’re enjoying our products and that they’ve earned a place in your routine. It means a lot to us that you would recommend Lumin to your friends. Thank you for giving Lumin a try. Best, Team Lumin
不要使用鲁明。 如果你和他们有任何问题，他们会主动回避问题，不解决问题。他们还完全忽视了他们在澳大利亚的义务，例如隐私法要求提供信息等 六个多月以来，我一直在努力与他们解决问题，直到现在才开始解决问题。我什至联系了母公司，但该电子邮件完全被忽略。 他们也没有电话支持来解决问题，只能依靠电子邮件。 产品还不错，但相对于你所得到的来说有点贵。我曾与其他竞争对手尝试过其他皮肤产品，他们似乎确实以更便宜的价格提供更好的质量。
质量。简单而且效果很好。
Hi Sarah, Thank you for sharing your feedback. We’re thrilled to hear you’re enjoying the quality of our products and finding them simple and effective. Thank you for giving Lumin a try, Best, Team Lumin
警告：买家小心！ 我于 11 月 26 日从 Lumin 订购，并在 2 小时内取消，完全符合他们的 24 小时取消政策。然而，截至12月4日，我还没有收到退款。 他们首先说订单无法退款。在我跟进后，他们声称我的退款已“升级以获得管理层批准”，后来又说订单已经在运输途中。都是虚假和误导性的。 我仍在等待根据他们的政策获得全额退款，并已向 BBB、CFPB 和 FTC 提出投诉。 消费者应该极其谨慎——Lumin 的做法似乎旨在延迟或避免退款，而且他们的沟通不一致且具有欺骗性。
Hi Helen, Thank you for sharing your experience with us. We’re truly sorry for the inconvenience you’ve encountered. We want to clarify that while we do our best to accommodate cancellation requests, our current policy does not guarantee a 24-hour cancellation window once an order is placed, as orders may begin processing immediately. We understand this may have caused confusion, and we regret that our communication with you did not clearly reflect this from the beginning. Your feedback has already been shared with our internal teams, so we can improve both transparency and response accuracy moving forward. Our team is committed to ensuring your refund is handled quickly and accurately. If you haven’t received a resolution yet, please email us at [email protected] with your order number so we can look into this immediately. We’ve also contacted you through Trustpilot to gather the information needed to locate your Lumin account. Once we receive your response, we’ll be ready to assist right away. Thank you again for bringing this to our attention. We take concerns like yours seriously and are committed to improving your experience and the experience of all our customers. Best, Team Lumin
Lumin 拥有出色的产品，可以帮助解决很多问题，从一般的面部护理到更具体的目标区域。他们有适合各种皮肤的产品，而且质量也很匹配。就我个人而言，我的日常护理包括木炭洗面奶、日常面部保湿霜、黑眼圈防御膏和抗皱精华液。每一步都让我的脸感觉比上一步更好，帮助我以精神焕发的方式开始新的一天，并在一天结束时做好放松的准备。
Hi Brian, Thank you for sharing your feedback. We’re thrilled to hear that you’re enjoying Lumin and that your skincare routine is helping you feel refreshed in the morning and relaxed at night. We’re committed to creating high-quality products for all skin types, so it’s great to know they’re working well for you. Thank you for giving Lumin a try! Best, Team Lumin
使用 Lumin 一年多后，写了这篇评论。它确实改变了我的肤色，强烈推荐使用它。
Hi Venkata, Thank you for sharing your feedback! We’re thrilled to hear that after a year of using Lumin, you’ve seen such a positive change in your skin tone. Your recommendation truly means a lot to us. Thank you for giving Lumin a try! Best, Team Lumin
我绝对喜欢卢敏。我是一个从来没有真正考虑过护肤的人，直到我看到试用优惠，而且我再也没有回头。从那时起我几乎买了他们所有的产品并且很喜欢它们。我唯一的轻微批评是他们的新洗发水棒，它很棒，但确实使头发有点太干，其他旧瓶子要好得多。否则，继续出色的工作，我将来肯定会购买更多。再次感谢，罗布
Hi Mr Salmon, Thank you for taking the time to share your feedback! We’re thrilled to hear that Lumin helped you get into skincare and that you’ve been enjoying our products. We also appreciate your honest input about the new Shampoo Bar. Your experience is incredibly valuable, and we’ll be sure to pass your comments along to our product team as we’re always working to improve. Thank you for giving Lumin a try! Best, Team Lumin
Hi Brett, Thank you for leaving a review. We’re so happy to hear that you find our products very nice. Thank you for giving Lumin a try! Best, Team Lumin
产品很棒。我经常使用他们的大约六种产品，我什至用它们制作自己的混合物。现在已经过去几年了，我绝对没有任何抱怨。质量始终如一且可靠。
Hi Ralph, Thank you for leaving a review. We’re thrilled to hear that you’ve been enjoying our products for several years. Knowing that the quality has been consistently reliable for you truly means a lot to our team. We appreciate your continued trust and look forward to supporting you for many more years! Best, Team Lumin
客户服务是世界一流的。他们总是愿意站在客户身后，了解他们的处境，并尽力照顾他们。
Hi Luis, Thank you for sharing your feedback! We’re always here to support our customers and truly appreciate you taking the time to share your experience. Thank you for giving Lumin a try! Best, Team Lumin
这些产品非常有效、物超所值并且易于使用。我的皮肤看起来从未如此好过。我收到了一些关于它对我皮肤的影响的积极评论。
Hi Hector, Thank you for your feedback! We’re thrilled to hear that you’ve noticed improvements and are finding the products effective, easy to use, and a great value. It’s wonderful to know others are seeing the difference, too. Thank you for giving Lumin a try! Best, Team Lumin
在网上看到这些产品，决定购买样品套件，我发现这些产品的质量非常好。随着时间的推移，我购买了样品的订阅，我很高兴我现在是订阅者，在这些产品和 Dermalogica 之间，我的皮肤看起来很棒。
Hi Mr. Joshua, Thank you for sharing your experience! We're delighted to hear that you first discovered us through the trial kit and found the quality to be a great fit for your routine. It’s wonderful to know that you’re enjoying your subscription and seeing great results alongside other products you're using. Thank you for giving Lumin a try! Best, Team Lumin
很棒的产品，很棒的服务。正是我所期望的！
Hi Przemek, Thank you for your feedback! We’re thrilled to hear that both our product and service met your expectations. Your support means a lot to us, and we're always here if you need anything. Best, Team Lumin
我认为 Lumin 拥有很棒的护肤产品组合，而且价格也很实惠。
Hi Giancarlo, Thank you for sharing your feedback! We're thrilled to hear that you’re enjoying our products and finding them both effective and affordable. Thank you for giving Lumin a try! Best, Team Lumin
Hi Farzad, Thank you for your feedback. We’re thrilled to hear you had a great experience with our team. If there’s ever anything more we can do for you, we’re always here to help. Best, Team Lumin
他们的配方很好，但根本不适合我的皮肤。
Hi Vishalia, Thank you for giving our products a try and for sharing your feedback. We’re glad to hear you appreciate our formulations, but we’re sorry that they didn’t work well with your skin. Everyone’s skin is unique, and sometimes it takes a little bit more time to notice a difference. If you’d like, our team can help recommend alternatives based on your skin type and concerns. Feel free to reach out to us anytime at [email protected]. We’re here to help you find what works best for you. Best, Team Lumin
这。公司太疯狂了，我在 10 月 1 日花了 120 美元买了这款软糖，现在已经是 11 月 28 日了，我还没有收到我的产品。我发送了确认号码，但仍然说他们没有收到，所以在这家公司要小心。我只想拿走你的钱，而不给你你的商品。
Hi Pamela, Thank you for leaving a review. We’re really sorry to hear about your experience. This is definitely not the level of service we aim to provide. We understand how frustrating it is to place an order and not receive your products on time. Please send your order number and any confirmation details directly to [email protected], and our team will investigate this matter promptly. If your package is lost or hasn’t been processed correctly, we’ll make sure you’re taken care of with a replacement. Thank you for bringing this to our attention, and again, we apologize for the inconvenience. We’re here to help make this right. Best, Team Lumin
我成为 Lumin 订阅者大约五年了，在这段时间的大部分时间里，我的经历非常积极。客户支持始终响应迅速，促销活动极具吸引力，订阅的便利性使一切变得简单。不久前重新设计网站时，我认为这是一个很大的改进——订单历史记录、产品详细信息，一切都感觉更清晰、更用户友好。 不幸的是，今年夏天（2025 年）情况发生了变化。 Lumin 实施了多项显着影响客户体验的决策： - 价格大幅上涨（超过 50%）， -删除了作为“终身”促销礼物送给我的东西， - 并删除了即将到来的订单的电子邮件提醒，这使得订阅管理变得更加容易。 其中一些变化得到了传达，但不是全部，无论如何也不清楚，它们改变了让我长期订阅的信任和透明度。我不喜欢公司采取的新方向，所以我最终取消了订阅，现在将在本地购买护肤品 - 这也减少了我的碳足迹。 产品仍然很好，客户服务也一直很有帮助，但随着时间的推移，新的价格和订阅模式对客户越来越不友好。如果更多的长期客户考虑取消订阅，我不会感到惊讶。
Hi Christian, Thank you for taking the time to share such a thoughtful and detailed review. We truly appreciate your five years as a subscriber, and we’re glad to hear that our products, support team, and earlier site experience served you well for so long. We’re very sorry that the recent changes impacted your experience. Your feedback about the price changes, the removal of your promotional gift, and the discontinuation of email reminders is extremely valuable. We understand how these adjustments can feel disappointing and undermine the trust you've built with us over the years. We never want our customers to feel unheard or overlooked. Our team is actively reviewing how we communicate updates, how we approach loyalty benefits, and how we can make subscription management easier and more transparent moving forward. While we’re sorry to see you go, we respect your decision and truly appreciate the time you spent with us. If you ever decide to return or need any assistance in the future, our team is always here to help. Thank you again for your honest feedback. It helps us improve. Best, Team Lumin
几个月前我买了 Lumin LED 眼罩。购买时还附带了 2 种护肤品。我发现两者都很出色。第一周我就注意到我的眼部区域发生了变化！ 我继续每天使用这些产品并且我喜欢它们！黑眼圈防御膏是一款很棒的产品。它非常清爽，当你戴上它时，你会注意到明显的差异。 总的来说，这一直是并将继续是一次很棒的体验，我会推荐
Hi Bryan, Thank you so much for sharing your experience! We’re thrilled to hear that the LED Eye Mask and the skincare products have been working so well for you. Noticing improvements within the first week is exactly the kind of result we love to hear about. We're especially glad that the Dark Circle Defense Balm has become a favorite. We truly appreciate your recommendation. Thank you for giving Lumin a try! Best, Team Lumin
我对 Lumin 的体验非常好。我的产品总是按时交付，我喜欢这些产品。
Hi Eric, Thank you for sharing your experience! We’re thrilled to hear that your products have been arriving on time and that you’re enjoying them. Providing reliable delivery and high-quality skincare is exactly what we aim for. Thank you for giving Lumin a try! Best, Team Lumin
共 204 条符合条件的评价