M1 Limited（m1.com.sg）在 OK.one 的综合评分为 1.7 分（满分 5 分），基于本站收录的 179 条用户评价，属于电子与科技分类，口碑较差。78% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 39 条。数据最后更新于 2026-10-24。
Most reviewers were unhappy with their experience overall. People frequently experienced frustrating network outages, unstable mobile data connections, and unexpected roaming charges that quickly added up to hefty bills without clear explanations. Consumers also struggled to get prompt, helpful assistance when contacting support agents via online chat or phone lines to resolve urgent connection and billing problems. Some people were satisfied with individual store staff members who provided friendly, polite assistance and professional guidance during in-person visits. Reviewers appreciated when employees showed genuine patience, listened carefully to concerns, and went out of their way to explain complex contract details or resolve ongoing inquiries smoothly.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Hi Shyh Yii (Zoe) Bong, Thank you so much for your help and good advice. You are polite, friendly and so professional to the customer. I am very satisfied your service. I'm using m1 mobile for 23 years and so far this time is the best service I have ever experienced while I recontact my mobile and advice to trade in my old mobile. Thank you so much Zoe, you are the Best. (M1 Tampines Mall)
Ms Tan Jia Ping, M1 IMM knows her work and from her experiences, she provides quality advice and matches us with the ideal plans efficiently and effectively. Thank you
Darryl Tai - assisted me with great patience and even propose costs saving plan for the numbers i use for my ipad and Samsung tablet. This is customer service care especially for the elderly who is unaware of all these. Thank you Darryl and appreciated.
Damn lousy telco!!!! Dont sign from them. Ridiculous. No service. When you got problem you can never reach to them. Call for hours never ans. Online chat, ask u wait untill your turn they end up the conversation. Facebook messenger username doesnt exist. Wth is this service.
Bad internet connection and the sales rep tend to misinformed you and with a little misselling going on that M1 don't even bother.
I was at Tampines mall’s M1 and served by their staff Jessie. She is very friendly, very patient in explaining the individual plans .
M1 mobile service provider - Their system had a technical glitch which resulted in suspension of services for weeks as they lost our credit card data details and we did not know it for so long and kept testing the SIM card and phone by every other means. They refused to acknowledge the glitch, had to audacity to insist payment and keep insisting they sent a notification and kept deflecting on our question to ask if this was a technical issue. We DID NOT receive a notification. How can the notification of the issue be sent in March when the technical issue already took place in January? They are damn DISHONEST and this is coming from a customer who stood by them for 25 years through thick and thin for a 1/4 of a century. Very very very dishonest. Only when we hammered them on the phone and insisted they answer the hard question did they come out with a resolution, and again still not admitting to anything at all. Disgustingly dishonest.
Visited the outlet at Causeway Point yesterday and was served by a young man named Kai Xian. He was very polite and patiently cleared out doubts and assisted with all our requirements. Thank you Kai and keep up the good work
Johnny Huang was super professional and helpful. Not only did he do a great job with re-contracting, explaining all the details and how to cancel add-ons that I may not use, he also helped me exchange my old damaged phone enrolled with fonecare. I am super satisfied. He is the epitome of service excellence. Please commend him for me. Thank you.
Wish I could give 0 star. Cheaters charge much higher than what they say and poor customer service
Very bad experience, contact the customer service, AI bot was there to great you first, need to speak English to tell the AI the issue before letting you to communicate with the customer service. Waited for 15 mins that is not the worse part. When it come to speaking with the customer service, they insist to talk to my father (which is the account holder). Explained to the customer service that my dad is not with me and he task me to follow up on the issue and solved it as my broadband caused my whole house tripped yesterday and is a emergency. I asked the customer service what information they need? as I have my father private information details. they still do not let my proceed, insist of speaking to him. Repeatedly, I told them whatever information they need I have and is a emergency, he is not with me and tasked to settle the issue as my father English proficiency not that high to understand. Hence, unable to contact the customer service. So I asked the customer service what they can do to help me as this is a emergency that causes my house to tripped, father not able to contact them and he is away from me. Not only they didn't think of a solution, they just readvised me again to contact them once my father is with me. Personally, I think something need to be done, other than just being so rigid to the rules. What if parents is both overseas/hospitalize, unable to understand the context of AI due to poor English knowledge and is a emergency to settle it ASAP?
Progressively on the decline especially the customer service support. Been a customer for more than 10 years. Seems they totally couldn’t be bothered anymore when it comes to customer management. Mindy chat was a total disaster time waster. Got disconnected several times and then when I had enough of it, called 1627, spoke to a lady officer who talks like Mindy and not empathetic (0%) when I made a request. Best, did not call back as promised. I PROBABLY make less than 5 calls to 1627 throughout the 10 over years and I can say, I’m done with them when my contract is up. Really such a disappointment.
Bespoke Sim only plan + 12month Fone care lite Its a very reasonable option of about 16dollar per month plan. For me i got a $19 one for additional 12month of foncare lite promo which lets me swap/replace phone when needed. The registering phone process for fone care lite is quite slow. Because we need to wait for direct link from M1. I waited 1month which got me very frustrated because they dont explain any of that. On a bright side, I want to compliment M1 agent (Hidaya) because she has been on the case and following up through the whole swap process. I appreciate that she gave me calls for each steps because I don't want to be explaining the whole situation over and over. Overall, altho it took more than a month and I really think there should be a separate webpage available for Fonecare lite, agent Hidaya made it more bearable.
Hotline service is the worst. Make you go through all the answering and when it come to your turn, there is no one at the other end of the line. Happened to me twice over the last 2 months. There are so many others i can list.
I will NOT be intimidated by you or your monkeys at Pinnacle. Until you present me with an invoice and contract, don't expect even a cent from me.
Sometimes I feel that we as a user are quite silly and pitiful. Do you think they care our rate here? If they care, they improve their customer service long time ago. Bad experience while called to the SC to settle the billing problem.
After signing up with M1 for less than a week, I opted to switch to Zero1 due to unsatisfactory service, stemming from various issues. A notable problem was my inability to utilize the subscribed cyber guidance service due to M1's backend issues. Furthermore, on December 26th, M1 erroneously charged me double. The predicament persisted even after porting over to Zero1, as M1 continued billing me. According to M1 customer service, this continued billing is attributed to their practice of billing one month in advance. In summary, I regret my decision to sign up with M1, as I perceive the experience akin to dealing with 黑店. I am currently awaiting M1 to refund the funds associated with this subpar service.
M1, please improve your waiting time of customer service! Call to terminate line but purposely put me on hold after front liner transfer me to termination department? Already waited for 25minutes and still waiting now. ANSWER MY CALL!
Past 2 days making a call directly to M1 HOTLINE KEPT ME WAITING FOR MORE THAN 50 MINS. ALMOST RUN OUT OF PATIENCE. Tried on chat messages also informing me 63 queues ahead.... Found the current service simply cannot make it. customer service officers overloaded and traffic calls high... Being the M1 USER I'M DISAPPOINTED AND FRUSTRATED CAN YOUR MANAGEMENT LOOK INTO THIS MATTER SERIOUSLY. CUSTOMERS EXPERINECE IS POOR....
Cut my internet despite having credit card details for payment - wasted 5 hours trying to figure out whether the issue was technical or something else. No communication from M1. Problem eventually solved after a long protracted chat help desk. S$;$tty treatment of customers and poor app set for payments
共 179 条符合条件的评价
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