M1 Limited（m1.com.sg）在 OK.one 的综合评分为 1.7 分（满分 5 分），基于本站收录的 179 条用户评价，属于电子与科技分类，口碑较差。78% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 39 条。数据最后更新于 2026-10-24。
Most reviewers were unhappy with their experience overall. People frequently experienced frustrating network outages, unstable mobile data connections, and unexpected roaming charges that quickly added up to hefty bills without clear explanations. Consumers also struggled to get prompt, helpful assistance when contacting support agents via online chat or phone lines to resolve urgent connection and billing problems. Some people were satisfied with individual store staff members who provided friendly, polite assistance and professional guidance during in-person visits. Reviewers appreciated when employees showed genuine patience, listened carefully to concerns, and went out of their way to explain complex contract details or resolve ongoing inquiries smoothly.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Asked to transfer my father hp number to my name as he has passed away. Was told there was a "penalty" of almost 250 dollars. Asked for it to be waived. Was told not possible because it was a breach if contract. If you ever sign for a line w M1 don't die. It's your fault and the company will charge you for it ;(
It seems M1 is very reluctant to refund. My mobile account was close in October 2023 but M1 still has not refund my outstanding balance. Calling their customer service didn't help. They promised to call back but did not. What happens to M1???
Simply regid customer service! As an elderly. And caregiver to another elderly at home I have requested for the need to b excused for the 2nd physical attendance to settle a family line. Request was turned down flatly. Despite presentation of my physical Identit card and authorisation letter given thru my son. I am sure some compassion and flexibility can b exercised if needed. M1 certainly needs to look into this matter To make customers needs a more friendly one. Thank you! Insistence that I have to return to settle the transaction without even taking the minimum effort to find out the reason to my request
Worst Service: I signed up for bespoke SIM only plan porting number from other provider. It went well. But the lack of service started with the first billing which charged me for two numbers including the temporary number M1 used for porting. I called and reported and also through mindy, i was promised it will be fixed by the next billing. But no updates by sms as advised, however to my surprise, the second cycle billing came with much worst position, they contniue to charge me for two lines but also not at the contracted amount per month but the price without the permanent discounts as in the contract. Called again and reported, still waiting for responses since 14th November, no sms or responses. Pretty pathetic. Again reported today, hoping will be resolved before this 14th Dec where the new cycle billing will be issued.
Their service quality is truly terrible and their product - sim card - does not deserve anything but a fail. I purchased a M1 tourist sim card from a 711 store at the Thompson Mall. Before purchasing, I have confirmed that the money paid would be the stored value or credit on the card upon activation and I will receive a slew of data, call mins and sms. If any of the data/call time/sms is exceeded, then you purchase additional with the credits. Additionally, I was given instructions to self activate the sim card. This I promptly did upon returning to my residence in Singapore. Unfortunately, after trying 4 times to self activate, the site kept being suspended at the step where information from the passport was to be scanned. Calling M1 doesn't help either as the robo assistant will recommend that you visit their store and have one of their staff activate the sim. And of course when you finally find their very limited locations, your wait time is set for 40 minutes in a queue not electronically displayed but manually shouted out by each technician in the retail shop who were so soft that one needs to be close to them to know when your number is called. All in all, this "technology" company doesn't project technology competency nor good customer service. One wonders what their owners or management think the company objectives are.
Was charged for not using my mobile phone left in my carry bag in overhead compartment on board SQ flight , was not aware that customer has to switch off the mobile phone otherwise M1 charges for network data even not using. To make matter worse the customer service agent was very rude and not helpful, kept blaming me that I should know that I have to switch off my phone on board a flight. Hello, if I knew about this I wouldn't had left my phone on in my carry on bag. This is very rude and least expected from a customer service agent.
I used their online chat Mindy and was directed to call their 24 hours hotline 1627 to speak with a Live agent. Robotic voice announced I was the 1st in line but waited for 20 mins. I was put off by the ill service rendered by their customer service agent. I lost interest in finding out their 5G Sim Only Plans and understand why customer reviews on M1 were so poorly rated.
We switched to M1 because of better roaming plans. That was a terrible mistake. The reception was bad, nobody picks up the customer service hotline. You could listen to music for 30 minutes and the call is still unattended, and when your call is finally answered, the operator is too quick to want to transfer your line, to which you wait for another 20 minutes. Bad, bad, bad service.
Terrible customer service. I have issues with my billing. Call the desinated hotline and waited an hour! No one pick up. What is this M1? If you have no one man the chat board and customer service line, don't waste your loyal customer money and patience.
Unable to retrieve my bill since July until October. I tried to download My M1+ as a guideline, but they informed me that I'm not under a bespoke plan. I called the hotline many times, but no one was there, not even on Live chat. They asked me to queue after 63 people. This is the worst service I have ever experienced
my SIM card not working properly for 2 weeks . said technical problem . never call back until chase them . I want to cancel . they said wait technical team will look at it. I am working overseas and I need to proper working line for OTP and SMS messages . customer service is bad m takes a long time to answer . I l cancel my double SIM and I do not know why it is still.on . I recommend not to use M1 .
Lousy customer service. Worst ever.
Service: none. Impossible to reach the service team. No resolution offered. Suspension of services twice in 1month. Suspension of service over overdue charges of a service which has a giro payment in place.
In the terminal 1 arrivals M1 stand at Changi Airport, we were convinced to get 2 of the 50$ SIM cards - the most expensive ones - because we were traveling to Indonesia as well. Well, the extremely expensive SIM cards worked for 4 days in Singapore. They didn't work when we travelled to Bali, and they continue not to work after we're back in Singapore. Now we've realised in their site they offer way cheaper pre-paid SIM cards. Their sales assistant said they didn't have any other options. This is outrageous and a scam. Customer Service is of no help so far
Unhelpful. Bad service. Want to terminate bespoke plan as I left Singapore and returned to home country, but I cannot contact the Customer Service Department! Staff suddenly hang up when we were connected!
M1 service is getting from bad to worse that force me to pop over to other provider. Since March 2023, I had already end my contract with M1, but they continue to charge me from Apr - Jul 2023 to my credit card. though they mentioned they will automatic cancel the GIRO once the account is closed! The outstanding that they owe me is $500+/-. Since July 2023, the cust svc said REFUND by CHEQUE in 6 weeks, no news again!!! Sep 2023 - I had to call again and now they say the same thing. Wait for another 6 weeks. TAKE MONEY THEY KNOW HOW TO CHASE, REFUND THEY TAKE THEIR OWN SWEET TIME!
Cust Svc sucks. The call centre agents either don’t have the correct information or the coordination with M1 physical shop staff is totally off. M1 Shop agents are generally reluctant to serve or have a can’t-be- bothered attitude; or have very very poor front-lime service training or quality standard
would give a 1 star if I could, please hire better call agents. called 1 hr 20 mins for a later to go : “hello, i don’t hear any response, i’m ending the call” without even waiting for an answer. that was in a span of 5 seconds? pathetic. just sign elsewhere, they aren’t any better than the other services either, you usually don’t get signals here and there 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
TLDR; Maxx sucks and M1 can’t help you if things goes wrong. Save yourself the trouble and find other Telcos. This review is about Maxx, a subsidiary of M1. Would recommend to avoid getting a SIM card or any service from Maxx to save yourself from being frustrated and all the troubles that will come with it. At this point, I’m not even sure why M1 has Maxx as a subsidiary. Does M1 really have such low standards that it is willing to let customers who have trust in the M1 brand to buy something from Maxx, and end up getting cheated of our time and money? I got a SIM only plan from Maxx, and despite its fast delivery of 1 day, the activation of the sim card failed when I tried it at night. I called them the next morning to request for assistance but was placed on hold for an hour before being able to speak to customer service. Fine. At least I thought I’ll be able to resolve the issue. But little did I know, they couldn’t solve the issue and asked me to travel down to M1 Peranakan Place at Orchard Central. Ok, fine then. So I travelled down thinking that it’ll finally be resolved. When I went down, the M1 part time worker tried helping me before getting me a queue number when he couldn’t. I waited for 45 minutes, before going to a full time worker only to be asked why I was directed to them and that they cannot help me. What the heck?! The full time worker then redirected me to the part timer again in which all he could do was call Maxx… I spoke to another Maxx staff, and she said that it is their App that has an issue. Having lost trust in Maxx at this point, I wanted a refund. Guess what? They said that it is an individual issue and that there will be no refunds because of their TnCs and that their system doesn’t allow them to do so. I told them to get their manager to call me and after a week, they just ghosted me.. It’s not even about the $14 I’ve paid anymore but I’m just so frustrated at their poor customer service and lack of responsibility. Clearly customer service isn’t their priority despite being such a bad telco and since M1 isn’t doing much about it either, I just hope that anyone who reads this just avoid both M1 and Maxx to save yourself from trouble.
共 179 条符合条件的评价
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