Macros

亲爱的 Dru， 感谢您向我们分享您的顾虑。您的反馈非常宝贵，我们真诚感谢您接听我们的电话来讨论这个情况。 我们理解按时收到餐食对您来说有多重要，正如我们在通话中所建议的，这次的问题主要是由于支付处理问题导致的。 我们已将此次支付失败的情况升级给我们的技术团队进行彻底调查。请放心，我们致力于找出问题的根本原因，以防止未来再次发生。 我们很高兴听到您觉得我们的餐食相当不错，并且喜欢我们提供的多样性。作为忠实顾客，您的支持对我们来说非常珍贵。我们想指出，除了10月1日的最近问题外，我们一直能够为您提供可靠的服务，我们也希望在未来的服务中保持这一标准。 我们正在努力解决这个问题，确保您获得更顺畅的体验。我们的团队会在有调查进展时尽快与您联系。同时，如果您有任何其他问题或需要帮助，请随时联系我们。 感谢您成为 MACROS 社区的一员。

非常感谢您分享如此详细和用心的反馈！很高兴听到您喜欢我们大部分餐食，并且觉得订阅流程简单方便。 我们非常感谢您的定价建议。我们理解价格对很多人来说是一个考虑因素，您的反馈对我们不断完善产品非常有价值。请放心，我们致力于为顾客提供最佳价值。 很高兴知道冷冻和复热我们的餐食对您来说效果很好。我们一直在努力让 MACROS 的体验尽可能灵活和愉快。 如果您有更多建议或希望我们在菜单上增加特定餐食，请随时告诉我们。我们在这里确保您与 MACROS 的体验保持积极愉快。 感谢您成为 MACROS 社区的重要一员！

Hi Sammy,, I hope this message finds you well. I want to begin by extending our most sincere apologies for the experience you've had with our service. We genuinely appreciate you taking the time to provide us with your valuable feedback, as it helps us improve and rectify issues like the one you encountered. First and foremost, I understand your frustration and disappointment in the series of events that occurred, and for this, I am truly sorry. Regarding your order and delivery, I understand that there were numerous complications, which is certainly not the level of service we aim to provide. I'd like to address each point: 1. Lack of receipt/email confirmation: We acknowledge the importance of order confirmation, and I'm sorry you didn't receive this as expected. 2. Delayed Delivery: The situation regarding your delivery is inexcusable. We failed to provide timely updates on the delay, and for this, I'm truly sorry. 3. Unresponsive Customer Support: We experienced an exceptionally high volume of inquiries, leading to delays in our response times. However, this in no way justifies your inconvenience. 4. Incorrectly Dated Meals: We apologise for the incorrect use-by dates on some of your meals. This should not have happened. 5. Taste and Quality: It's regrettable that the quality of the meals didn't meet your expectations. We are continually working to enhance the taste and nutritional value of our offerings. 6. Facebook Messenger: We do understand your concerns about contacting us via Facebook, and we appreciate your feedback on this matter. Regarding your request for a refund, I'm pleased to inform you that it's being processed. However, we understand that the delays you've experienced have been frustrating. In an effort to regain your trust, we'd like to extend to you a credit in addition to the refund, which will be applied to your next order. Lastly, we would appreciate it if you could respond to our "request for information" with the email address associated with your subscription. This will help us ensure your refund and credit are processed as quickly as possible. We're committed to learning from this experience and taking the necessary steps to improve our service. Your feedback is invaluable in this process, and I want to thank you for bringing this matter to our attention. Once again, I want to extend our deepest apologies for the issues you've encountered. Please know that we're dedicated to making things right and ensuring a much smoother experience for you in the future. If you have any more questions or concerns, please don't hesitate to reach out. We are here to assist you. Thank you for giving us the opportunity to address this situation.

Hi Cameron, We deeply apologise for the issues you've encountered with your orders and the frustrating experience you've had while trying to contact our support team. We'd like to explain that our customer service team has been under immense pressure due to an unusually high volume of calls and emails. This surge in demand has led to longer response times than we would like. We've heard your concerns and want to assure you that we take them seriously. In light of the discrepancies you've faced with missing and incorrect items, we will be crediting your account appropriately. Your patience during this time is greatly appreciated. We're committed to addressing your concerns promptly and providing you with the service you deserve. Thank you for your understanding, and we hope to have the opportunity to serve you more effectively moving forward.

Hi Valerie, 我们真诚地为您在最近订单中遇到的不便道歉。您的反馈对我们至关重要，我们对您面临的挑战深表遗憾。 我们想说明，我们的客服团队一直在处理大量的电话和邮件，这导致我们的回复时间有所延迟。我们真诚感谢您的耐心，我们正在努力解决所有客户的疑问和咨询。 我们已经找到并回复了您关于缺失餐食的邮件。我们理解您一定感到非常沮丧，我们致力于为您解决这个问题。 针对您的关切，我们已在您的账户中添加了积分，可用于下次订单。我们希望这能妥善解决您遇到的问题。 您的满意对我们至关重要，我们致力于确保您未来在 MACROS 能有更积极的体验。我们理解最近的体验可能未达到您的期望，对此我们深表歉意。 如果您有任何其他问题或需要进一步帮助，请随时联系我们。我们希望尽快解决您的疑虑，重新赢得您对 MACROS 的信任。 感谢您选择 MACROS，我们期待继续为您服务。

你好 Patrick， 对于给您带来的不便，我们深表歉意，也感谢您的反馈。在 MACROS，我们非常重视顾客评价，我想就您的担忧作出回应。 1. 很抱歉听到您遇到餐食缺失的问题。我们理解这确实令人沮丧。近期我们订单量激增，不幸导致餐食数量出现了一些差错。请放心，我们正积极改进餐食包装和配送的准确性。 2. 您遇到的奇怪味道和口感问题是不可接受的，我们非常重视食品安全。目前我们正在调查这些问题。 3. 感谢您的包装反馈。很高兴地告知您，我们已将您的意见转达给设计团队，因此我们已恢复使用单格餐盒，为您提供更便捷高效的包装。 4. 餐食配送不一致并非我们要达到的服务水准。对于这一不便，我们诚挚道歉。我们的团队正在努力确保未来您的餐食偏好能被准确满足。请注意，我们已为您上一订单中缺失的商品进行了抵扣，登录您的仪表盘后应该可以看到，该抵扣将用于您的下一笔订单。 5. 我理解您对客服响应时间的不满。由于近期咨询量激增，我们处理的量高于平时。请放心，我们正在积极解决此问题，以确保更快的响应速度和您的问题得到妥善解决。 我们珍视您的反馈，并致力于改进我们的服务。期待解决您的担忧，为您提供应有的优质体验。感谢您的耐心，也感谢您成为 MACROS 的宝贵顾客。 如有其他需要帮助，请随时告知我们。

We deeply regret any inconvenience you've experienced, and we are committed to making this right for you. Our customer service team was overwhelmed with a high volume of calls and emails, which unfortunately caused delays in our response time. Rest assured, we're committed to rectifying this situation. If you haven't already, we kindly request you to respond with the email address associated with your subscription. This will help us locate your order and issue the appropriate corrections. We value your feedback as it provides us with the opportunity to improve our services and ensure such issues are addressed promptly in the future. Thank you for your patience and understanding.

你好 Matthew， 对于您最近订单遇到的不便，我们深表歉意，对于配送延迟和餐食选择错误也诚挚道歉。 我们承认，由于来电量较大，我们的响应时间受到了影响，衷心感谢您在我们努力提升客服响应速度时的耐心。 我们想向您保证，您在邮件中提出的问题已经得到处理。虽然我们理解您遇到的沮丧，但我们已采取措施解决这些问题，确保您获得应有的服务。 很抱歉我们的服务未能达到您的期望，我们希望弥补这一过失。如果您有任何其他问题或需要我们协助，请随时通过 [email protected] 联系我们。 您的满意对我们很重要，我们珍视您的反馈，因为它帮助我们改进，提供更好的体验。 感谢您选择 MACROS，希望未来有机会为您提供更优质的服务。

您好， 对于您最近配送遇到的挑战，我们深表歉意，对于给您带来的不便诚挚道歉。 我们承认，由于来电和邮件量较大，我们的响应时间受到了影响。您的反馈对我们至关重要，衷心感谢您在我们努力提升客服响应速度时的耐心。 请放心，我们的客服团队正在不遗余力地处理所有问题和担忧，包括您缺失的配送。我们理解这种情况给您带来的沮丧，我们正在积极处理以确保您的问题得到及时解决。 为了进一步帮助您，恳请您提供与订阅关联的邮箱地址。您可以通过回复我们的信息请求链接来完成，这将使我们能够访问您的账户信息，确保快速解决您的问题。 我们致力于为您解决此事，提供您应有的服务。再次为给您带来的任何不便和沮丧道歉。 如果您有任何其他问题或需要额外帮助，请随时联系我们。我们希望尽快解决您的问题，重获您对 MACROS 的信任。 感谢您选择 MACROS，期待进一步为您服务。

对于您最近 MACROS 订单的延迟以及联系我们遇到的困难，我们深表歉意。您的体验远未达到我们的标准，我们致力于弥补这一过失。 您遇到的配送延迟和沟通问题是由于需求突然激增，影响了我们的响应时间。我们理解这一定让您非常沮丧，对于造成的任何不便，我们诚挚道歉。 请放心，如果您已通过邮件联系我们，我们正在努力尽快回复您，您的问题将得到及时处理。您的满意对我们很重要，感谢您的耐心。 为了给您提供解决方案，能否请您分享与订阅关联的邮箱地址？这将帮助我们定位您的账户并解决这些问题。 如果您有任何其他问题或需要进一步帮助，请随时联系我们。我们随时为您提供帮助，确保您获得最好的 MACROS 体验。

Hi Annabelle, 我们对您首次订单遇到的不便深表歉意，同时也为延误和沟通不畅真诚道歉。 我们想说明，由于来电和邮件量激增，我们的响应时间受到了影响。我们理解您的沮丧，也衷心感谢您在我们努力提升客服响应速度时给予的耐心。 虽然您的原始订单配送延误了，但我们很感激您主动联系我们处理此事。能拥有您的支持是我们的幸运，我们也想向您保证，您的反馈对我们至关重要。 我们已找到并解决了您原始订单的问题，希望这能为您面临的困扰提供一些解决。我们理解这次体验可能未达您的期望，但我们衷心感谢您一直以来的支持。 如果您还有任何问题或需要进一步帮助，请随时联系我们。我们致力于确保您未来与 MACROS 的互动更加积极，也希望有机会在未来更好地为您服务。 感谢您选择 MACROS，我们期待继续为您提供帮助。

嗨 Jo， 对于您订单延迟以及后续难以获得必要帮助所带来不便，我们深表歉意。这确实不符合我们期望提供的服务水平，我们决心弥补这一过失。 我们理解您对订单延迟以及您不在时送达订单所带来的不便感到沮丧。对于打乱您的计划，我们真诚道歉。 很抱歉地通知您，由于近期来电和邮件量异常激增，我们的客服响应时间受到严重影响，难以提供一贯水平的支持。 幸运的是，在仔细阅读您的评价后，我们找到了您的邮件并迅速解决了您的问题。感谢您的反馈与耐心，我们希望您今后的体验会更加积极。 如果您有任何其他问题或需要进一步帮助，请随时联系我们。您的满意是我们的首要任务，我们将确保您未来获得更顺畅的体验。 我们希望您能考虑再次给我们服务的机会。非常感谢您的支持，我们致力于让 MACROS 的未来体验更加积极。 感谢您的理解，期待为您提供更好的服务。

Dear Jaz, We appreciate you taking the time to share your experience, and we deeply apologise for the concerns you encountered with your first meal. Please know that we take such matters very seriously, and your feedback has been invaluable in addressing this situation. We would like to clarify the presence of the fibres you mentioned. Upon investigation, we found that the fibres in question are actually mushroom mycelium. While these fibres are generally extracted during our production processes, we recognize that finding them in a meal is far from the experience we intend to provide. We sincerely apologise for any inconvenience or unease this may have caused. We're truly pleased that the subsequent meals met your expectations in terms of taste and quality. Your satisfaction with our products is important to us. In terms of reaching out to our customer service, we regret any difficulties you've encountered. We apologise if our response time fell short of your expectations, as our goal is to address concerns promptly and effectively. We're glad to hear that our team was eventually able to provide you with a solution. Please accept our apologies for any initial inconvenience you faced during this process. Losing your business is something we deeply regret. We always strive to ensure that our customers receive the best experience possible, and it's unfortunate that we fell short of that in your case. Thank you for sharing your insights with us. Your feedback helps us improve and maintain the quality and service that our customers deserve. Best regards, The MACROS Team