Best robotic lawn mower brand
All round great company, i like them a lot , good customer support and top notch products.
关于 mammotion.com
数据更新- 网站
- mammotion.com
- 分类
- 家庭服务
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 242 条评价
- 差评回复率
- 61%（153/252 条）
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商家自述
LUBA AWD Series is the first and only Perimeter Wire Free Robot Lawn Mower that can handle complex lawns up to 5000 ㎡ (1.25 acres) with 75% slope (37°).Mammotion is leading the innovative outdoor robot solution, committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle. We provide Smarter Robot Lawn Mower, with 7+ Years of Robot Experience and 150+ Robotics Patents.
以上内容由商家自行提供，未经平台核实。mammotion.com靠谱吗？
mammotion.com（mammotion.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 635 条用户评价，属于家庭服务分类，口碑一般。评价两极分化：53% 给出 4 星及以上，同时 31% 打了 1 星；商家回复了 61% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were somewhat happy with their experience overall. Consumers generally find the advanced robotic lawn mowers remarkably easy to set up and use, appreciating the efficient cutting performance and reliable daily operation across various lawns. Many people also highlight the exceptionally helpful customer support and remarkably smooth repair processes provided whenever technical issues occur. However, some customers also noted frustrating experiences regarding unexpected device breakdowns and completely unresponsive support teams during critical moments of need. Reviewers frequently reported severe mechanical failures, problematic software updates, and major difficulties getting timely replacement parts to fix their broken machines.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Great support and communication.
I love my YUKA
I love my YUKA. Normal mowing and navigation in my complicated garden works very well. But I bought this little helper for his sweeper kit. Now that autumn is coming and the first leaves are falling I am very happy to see, that the collection of fallen leaves and dumping works as shown in the advertising. Now I am very happy to have no more of this disgusting work as my yuka is going to do that for me.
The bot asks questions one after the…
The bot asks questions one after the other and thechat always closes after 5 minutes. But when to make pictures, that does not work if I have to dismount the powerfully and take a picture of it. So I had to start the chat 3 times and answered all the questions again.
mammotion.com 回复2025-09-04
Dear Yogi, We sincerely apologize for the inconvenience you’ve experienced with our online system. Currently, the chat closes automatically after 5 minutes of inactivity, and we understand how frustrating this can be, especially when trying to resolve your issue. To better assist you, we would like to offer support directly via email. Your ticket number is #314149, and our tech team will be reaching out to you to help resolve the issue. Please keep an eye on your inbox for further updates. We are sorry for any trouble this has caused with your product and appreciate your patience as we work to fix it.
Concern for problems
I’ve gotten consistent feedback on any of. My problems.
Fantastic Mowing
Got the Luba 2, two months back and am truly impressed with its mowing ability and of the helpful support service.
Luba AWD
great product, cuts lawns effortlessly and has good customer service when you need to reach out to support
Reliable, perfect lawn mowing
We've had the Luba 2 since 2024 and are very satisfied. It does its job reliably. The app is great to use and the lawn looks like a golf course. Keep up the good work, Mammotion!
Mower would not back up to charging dock
We started with chat Diagnostic and several e-mails and waiting for parts then shipping mower back to company they took good care of us.
Warranty
My warranty had only 2 weeks left when the robot gave up! The support have been super quick with response and have kept me updated all the way
Great product
Great product, super effective and easy to use! The mammotion app provides also a broad amount of very useful options.
mammotion is very helpful..
in products and support! I had a problem with my charging station, but the support was helping me fast an nice, after they have checked the possibilities to help me. So can my LUBA1 AWD now drive again and do making a very good job like before. Thank You for the fast help!
Excellent support of the Mammotion Team!
With the Support of the Mammotion Team I was finally able to solve my Yuka problem (the Yuka always stopped and interrupted work after leaving the charging Station) and now everything is okay again. Many thanks for the competent help and support!! The Yuka Mini 800 is an excellent choice!!
YUKA 1000
Hello, Very satisfied with this stand-alone lawn mower, which is generally of good quality. It works very well. I recommend it.
Buyer Beware!
Purchased a Gen 1 machine just over 2 years ago for approx $3000. My 2-year warranty just expired (totally understand they don’t last forever). I was told after many back and forth emails that my machine was out of warranty and would need sent in for repair at my expense. I inquired how much, waited again for a delayed response from Mammotion. They said they no longer service my machine. Keep in mind this is less than a month outside of my 2-year warranty. I am not blessed with a $3000 paper weight that they refuse to fix. They were kind enough to offer me a 10% discount off a brand new machine. I think I’ll pass. If you are considering buying a machine from this company. Do some research on other brands that have a better warranty - and a company that at least still repairs them after 2 years. Definitely did not get my Return on Investment. Very disappointing. I would think you would do better Mammotion. :(
mammotion.com 回复2025-09-04
Dear Kris, Thank you for your feedback. We’d like to sincerely apologize for the frustration you’ve experienced with your Luba AWD 5000. Regarding your repair request, since your machine is slightly beyond the 2-year warranty, we unfortunately cannot offer free repairs. Additionally, due to severe shortages in Luba 1 spare parts, we are unable to guarantee timely repairs, and we truly understand how this adds to the frustration. I realize that the offer of a 10% discount on a new machine may not be the solution you were hoping for, and I truly regret that this did not meet your expectations. Your feedback will certainly be taken into account as we strive to improve. I understand that this situation is less than ideal, but we genuinely appreciate your support, and we will continue to work on improving our processes for future customers. Once again, I’m very sorry for the disappointment this has caused. If there is anything further we can do to help or if you’d like more information, please feel free to reach out.
The setup is confusing
The setup is confusing. Wish there was a more informative video of explaining how each step works.
mammotion.com 回复2025-09-02
Dear Gauthier， Thank you for sharing your feedback with us. We are committed to designing machines that are easy to use and practical. We understand that the setup process can be a bit confusing, and we appreciate your thoughts on improving it. If you have any suggestions for improving our machines or app in the future, please feel free to reach out to us at any time. We’re always looking for ways to enhance the user experience. Thanks again for your input, and we hope your experience with our product becomes more enjoyable!
Claim
The worker was very prompt and knowledgeable
Robotic lawn mower
Mower looks really nice, haven't hooked it up yet. Customer service was responsive, but it was difficult to talk to a human. They only have a 7 day price guarantee, so make sure to wait for sales as they won't match pricing if your product goes on sale after 7 days.
Fast and good service
Fast and good service. You can chat with Mammotion in the app, while fixing the problem. The Luba2 is great.
Luba2 3000X experience
I've owned the Mammotion Luba 2 3000X robotic lawn mower for about two months now, and overall, my experience has been positive. It's a solid performer when it comes to the core function of mowing—the robot handles my yard efficiently, with tons of customization options for scheduling, zones, and cutting patterns that let me tailor it exactly to my needs. It rarely gets stuck, even on uneven terrain, which is a huge plus compared to other models I've tried. That said, there are a few annoying bugs that have cropped up. The FPV (first-person view) mode in the app can be glitchy at times, making remote monitoring less reliable than I'd like. Also, switching between WiFi and 4G connectivity is pretty finicky; it doesn't always transition smoothly, which can be frustrating when you're trying to control it from afar. Despite these minor issues, I'm generally satisfied with the purchase and would recommend it to anyone looking for a capable, low-maintenance mower.
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