LUBA AWD Series is the first and only Perimeter Wire Free Robot Lawn Mower that can handle complex lawns up to 5000 ㎡ (1.25 acres) with 75% slope (37°).Mammotion is leading the innovative outdoor robot solution, committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle. We provide Smarter Robot Lawn Mower, with 7+ Years of Robot Experience and 150+ Robotics Patents.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the advanced robotic lawn mowers remarkably easy to set up and use, appreciating the efficient cutting performance and reliable daily operation across various lawns. Many people also highlight the exceptionally helpful customer support and remarkably smooth repair processes provided whenever technical issues occur.
However, some customers also noted frustrating experiences regarding unexpected device breakdowns and completely unresponsive support teams during critical moments of need. Reviewers frequently reported severe mechanical failures, problematic software updates, and major difficulties getting timely replacement parts to fix their broken machines.
I have bought Luba mini AWD 1500 model. It looks promising with its capabilities. But I still could not utilize it fullest because of the ”Front bumper not installed” error. Will wait and see how the customer support helps me solving this issue
mammotion.com 回复2025-09-02
Dear Supreeth，
Thank you for your feedback, and we sincerely apologize for the issue you're facing with the “Front bumper not installed” error. We understand how frustrating this can be.
Our technical team is currently analyzing the situation and working to resolve the issue as quickly as possible. We are committed to speeding up the process and hope you will give us the opportunity to improve your experience with our product.
Thank you for your patience and understanding.
have had an excellent experience with Mammotion so far. Their customer support is always quick and professional in responding to any questions. Whenever an issue arises, they provide several options to resolve it efficiently. They also take the time to follow up, making sure the device is functioning properly, and often request photos and detailed descriptions to gain the most accurate understanding of the situation.
The robot is powerful and cuts nicely thru thick grass. It's a good climber. There is just one detail to mention. The "cow-bar" at the front catches small branden when it turns whilst moving away.
Great service via chat when issues occurs, remember to connect the robot to wifi for automatic updates.
mammotion.com 回复2025-09-16
Hello.
Thank you very much for your feedback! We’re glad to hear you are satisfied with our service. If you encounter any issues with your mower in the future, please feel free to contact us anytime.
I am still angry about the situation that i bought my luba2 within "summer promotion" and 2 weeks after they reduced the price by 300€...
They offered me some free blades in return...
mammotion.com 回复2025-09-16
Hello!
Thank you for your feedback.
We sincerely apologize for the inconvenience this may have caused. Our price protection policy typically takes effect within 7 days of purchase. If you encounter a similar price reduction during a promotional period, please contact us within the 7-day price protection period and we will refund the difference.
We sincerely apologize for the inconvenience this policy may have caused you and hope you understand.
This is a hightec product that has to work in many different environments... But whenever I had a bit of a glitch I got super help from support. Starting with chat to expert excalation. They also update the software with new useful features. Our lawn never looked as good as now :)
The Yuka mower has been wonderful. The only issue I ever encounter is the RTK station will occasionally not recognize/connect with the mower when leaving the charging port even though it is within 10’ on no obstructions to the line of sight. Manually moving the mower 2-3’ fixes this and allows it to connect but I might have had a bad RTK station and it is being replaced by customer service. Customer service was quick and happy to help me. I’m happy with the mowing quality, the ease of use, and my purchase overall.
The big advantage of this robot compared to the others is that I create the map, it's not fixed wired. The four stars are because I'm currently struggling with a Bluetooth problem.
I use a Luba AWD 3000X and am very satisfied overall.
However, there is one issue that causes me difficulties:
When the mower goes into sleep mode or locks itself, I cannot wake it up again via the app, Wi-Fi, or 4G. Manually pressing the power button (approx. 10 seconds) is not possible in many situations—especially when you are on the go.
A wake-on-LAN or remote power-on (via app/Wi-Fi/4G)
or, alternatively, a remote unlock function would be very desirable for the next update.
This would significantly increase user-friendliness and practicality.
My luba mini is a great robot that keeps the grass cut down. A godsend for me, as I have mobility problem.
HOWEVER, I am giving 3 stars because there is an issue with the software which won't allow the mower to cut the perimeter if I disable it in the settings.
I want to be able to cut an area by using ONLY the zigzag mode. So, if I select 0 perimeter passes, the robot will leave a blank, uncut area the size of 4 perimeter passes, the zigzag WILL NOT extend to the perimeter. This is ridiculous!
Unless I select 4 perimeter passes, the luba will leave sections of grass uncut.
I have reported this to the customer service chat several times in the last 3 months, the reply is... we will pass the information on and it will sorted soon.
I'll believe it when I see it.
This issue can be seen on the software, when trying different settings, the area updates the cutting path, there it shows what section that it will not cut.
To me it's not a hardware issue as the app shows exactly where it will cut.
I will give the review 5 stars when it gets resolved.
16/09/2025
I have replied to your information request.
No, the issue has NOT been resolved yet.
You can read all my past chats with your customer service by using the same email address provided here.
Looking forward to your reply.
24/03/2026
Another update... Still not resolved.
I have been fobbed off yet again, so now my rate has dropped from 3 stars to 1 star.
What is the point of having an option to not have perimeter passes when the only mode to have the grass fully cut without missing is to set 4 perimeter passes? That's stupid! Just write a simple code that when reducing perimeter passes, the "Zig Zag" will extend to the nearest amount of perimeter passes and if 0 perimeter passes is selected then extend it as close as possible to the edges. Simple. The last firmware updat was last September 2025, that did not address the issue.
I like the hardware as it has been consistent and efficient but it's also true about the issue, as already mentioned. Again, the person on the chat said that my ticket has been escalated to high, but we have been the before.
Currently I cannot recommend buying from this company.
mammotion.com 回复2025-09-16
Hello!
We are very sorry to hear about the issue you’ve experienced with your Luba Mini, and we truly appreciate you sharing the details with us.
We hope your concern has already been resolved. If not, could you please provide us with your device information? We will escalate this case to our professional technical team, who will work on providing you with a suitable solution.
Thank you again for your patience and for helping us improve.
Hello!
Thank you for your feedback. We are sorry to hear that you found it hard. If you encounter any specific issues or if there is anything we can do to help, please don’t hesitate to contact us and provide more details. We’ll be glad to assist you.
My Luba2 robot performs very well on slopes. I don't have flat ground, and it handles very well; it's just a little tricky when it's wet; it slips and veers off course sometimes. But I received very quick notifications to put it back in place and go again. I'm very happy with my purchase. I like that it draws lines and saves me time. I did some research before buying the Luba 2 and I'm very happy with it. A few areas for improvement: the ability to continue mowing even with low branches above the lawn. It does need help sometimes. Also, more precision on edges and around trees would eliminate the need for a trimmer regularly. Overall, it's a great machine.
Mower that is actually capable of climbing hills, and delivers sharp patterns. There have been 2 hiccups (4G service being out) but they were both corrected via software updates within days of contacting the service desk. They are quite responsive!
Great service, meaning the desk people really try to help out. Not only daytime.
mammotion.com 回复2025-09-15
Hello!
Thank you very much for your feedback! We’re glad to hear that you are happy with our service, and we truly appreciate your suggestions regarding support.
If you experience any issues again in the future, please don’t hesitate to contact us via chat. You are also welcome to reach us directly through our hotline at (+49) 800-000-1148.
Great product. There are a few issues here and there with the application and the way it works, and so far they have stood behind their two-year warranty. The lawn looks absolutely stunning now!
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