LUBA AWD Series is the first and only Perimeter Wire Free Robot Lawn Mower that can handle complex lawns up to 5000 ㎡ (1.25 acres) with 75% slope (37°).Mammotion is leading the innovative outdoor robot solution, committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle. We provide Smarter Robot Lawn Mower, with 7+ Years of Robot Experience and 150+ Robotics Patents.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the advanced robotic lawn mowers remarkably easy to set up and use, appreciating the efficient cutting performance and reliable daily operation across various lawns. Many people also highlight the exceptionally helpful customer support and remarkably smooth repair processes provided whenever technical issues occur.
However, some customers also noted frustrating experiences regarding unexpected device breakdowns and completely unresponsive support teams during critical moments of need. Reviewers frequently reported severe mechanical failures, problematic software updates, and major difficulties getting timely replacement parts to fix their broken machines.
Not as plug and play as I thought
Not as plug and play as I thought.
YUKA mini 600. I thought I was buying a mature product but feel like I am a beta tester due to the number of firmware updates, and I have only owned it 2 months. When it works it is great but … issues I still have are when it hits an obstacle it spins its wheels for too long before taking action which rips the grass out; set to highest mode of sensitive.
mammotion.com 回复2025-09-15
Hello,
Thank you very much for your feedback and for sharing your experience with the YUKA mini 600. We truly appreciate your honest comments.
Please rest assured that our team is continuing to research and optimize the firmware. Your feedback about the obstacle handling and sensitivity settings is very valuable to us, and we will keep working hard to improve the overall performance.
We are glad to hear that when it works, it has been great for you, and we hope that with ongoing improvements, your experience will become smoother and more enjoyable.
Thank you again for helping us make the product better.
Hello,
Thank you for your feedback! We’re glad to hear you are satisfied with our service. We will continue to work hard to provide you with even better products and customer experiences.
My Luba 2 Awd had been on the job keeping my lawn looking great for two seasons now. I'm am overall very pleased with the performance. My one gripe is that mammotion should make further improvements visual optical avoidance and provide a more robust android app experience.
30 day refund fulfilled and great support + new robot ordered
Overall positive experience from the company, and got affected by always trying to be a first-adopter!
Ordered the new Luba Lidar first which quickly had issues with its navigation, ran into objects and was missing all the map editing features Mammotion usually have without any information on the website.
However, support was quite quick in allowing a full refund and I ordered a more tested RTK version which have been nicer to use and edit our yard with and functions as expected.
Also got help with a promotion that started 3 days after my order was placed, and I am awaiting help with balancing out the difference between my price and the new price reduction.
The mower is ok and reliable as soon as you install the RTK-antenna right regarding placement.
The app is ok but should be a bit more user-friendly. Sometimes you have to look around to find the different options you like.
Mammotion requires you to leave a 5 star review to get support. That is ridiculous and means that any good reviews are probably fake.
mammotion.com 回复2025-09-10
Dear James,
We are very sorry for the misunderstanding. Please rest assured that we would never require a 5-star review in order to provide support. If our communication gave you that impression, we sincerely apologize. We will also strengthen our customer service training to avoid such confusion in the future.
Could you please provide us with your order information? Once we have it, we will follow up with you by email to resolve your issue as quickly as possible.
Thank you for giving us the chance to make this right.
The Luba 2 overall has been pretty good. Had a rough start with some of the mapping software but since has been pretty reliable. Replacement parts not being available during 'mowing' season was also a downer but their support team responded quickly to help get it resolved.
mammotion.com 回复2025-09-12
Hello!
Thank you for sharing your feedback! We’re glad to hear that Luba 2 has been reliable for you after the initial setup. We also appreciate your patience regarding the replacement parts — we understand how important it is to have them available during mowing season. We’ll work closely with our team to improve inventory management so that future orders can be fulfilled without delays.
Had some teething issues with delivery but ultimately these were resolved with the customer service team. The mowers seem to be of high quality and I am looking forward to seeing the long term results on my lawn over the next few years!
Pickled up the devise in Bauhaus denmark. It works as a charm when you get to know the app, savning me tons of time to do other things than moving that lawn. The machine software is a work in progress but the online support is pretty good.
I did an extensive research on what’s available on the robot mowers market. While my yard is not the biggest, it is uneven and has some steep slopes. Most of the robots are not designed to handle any grades over few degrees. If they do, the price is out of my range. I also wanted a mower which doesn’t require perimeter wiring and is able to get as close to the edge of the mowing zone as possible, to minimize additional yard work. Mammotion LUBA2 AWD checked all of the criteria. While it is too early for me to write a long-term review (I’ve had it only for a week), it met almost all of my expectations. Auto-mapping, in my limited experience, tends to be spotty and I get much better results with manual mapping. The only other small gripe I have is that you can’t map out no-go zones and the edge of mowable area, such as adjacent to the residence’s wall - it needs to be an enclosed space within parameter of mowing zone. I think this is something that can be easily fixed with firmware update. The other thing worth mentioning is that LUBA2 AWD does not come with a replaceable battery like some of the other Mammotion's units do. Will this be serviceable by user once the warranty runs out? Time will tell, but considering significant price of the unit, it is a valid concern. All things considered, I am happy with the product thus far. This is why I give it solid 4 stars, seeing room for improvement.
I had a WiFi issue with my Luba 2: impossible to find any SSID. The support service tried to solve it but they were a little bit slow. I found the solution on a forum, much faster. Also, the support service asked me the log file... but it was impossible to download it without the WiFi. Anyway, the device is not bad but it's not "plug and play". The software (and firmware) can be improved.
Shockingly poor warranty service! Avoid Mammotion at all costs!
I purchased my Yuka last year and had a few months of fairly good service… a few teething problems, with connection to the RTK, but nothing much to complain about. However:
At the start of this season, Yuka wouldn’t connect to the RTK or 4G SIM card at all. After literal weeks of trying to speak to someone other than their AI bot, I finally spoke with a fantastic member of their team who done everything to help me but informed me that the unit needed to be sent back for warranty repair. So I boxed the unit up and sent it back.
After a week or so, I was sent an email saying that they didn’t have the parts to repair my unit and would I accept a refurbished unit, I graciously accepted to keep things moving, however after 3 weeks I am told that they are trying to refurbish the “refurbished unit” and will not give me a date for dispatch. 1 month lost and not even a date for dispatch!
To top this off, in the last email received from Mammotions service team, Namely a representative called Fannie stating “ This work is still in progress. Please be patient and wait for a while.”
Wait for a while!?! Are you serious! I’ve waited a month!
Avoid!!!!
mammotion.com 回复2025-09-10
Dear Alex Dale,
We sincerely apologize for the delay in handling your warranty repair. The shortage of parts in our warehouse unfortunately caused the extended processing time, and we truly regret the inconvenience this has brought you. We are actively working to improve our processes to avoid such situations in the future.
In the meantime, we noticed that your replacement unit has already been delivered. Could you please confirm if you have received it? If so, kindly continue the communication under your support ticket #177690, as we would like to ensure everything is working smoothly with your new unit.
Thank you very much for your patience and for giving us the opportunity to improve.
We have owned the Luba 2 robot for almost two years now. Last year, we sent it back for repairs due to a battery charging issue—the whole process, including shipping to and from the warehouse, took about a month. However, the after-sales service has always been prompt and excellent, with quick responses to any questions and helpful solutions whenever issues arose.
This year, the charging dock stopped working, but fortunately, we had an extra one from the previous repair. Other issues include long grass getting tangled under the mowing disc, especially when the grass is wet, which can cause the machine to get stuck. Since our yard is large, mowing the entire area takes a long time. During summer, when the grass grows quickly, any delays in mowing due to malfunctions can make maintenance difficult. However, in other seasons, it manages well.
The machine operates quietly and safely, and once the route is set, it mows automatically without issues. The biggest advantage is not having to deal with the noise and dust of a traditional lawnmower—just let the robot handle it effortlessly.
mammotion.com 回复2025-09-12
Hello!
Thank you so much for sharing your experience with Luba 2 and for highlighting both the positives and the challenges. We’re really happy to know it’s making your lawn care easier overall.
About the grass tangling issue — our technical team has suggested trying a slightly lower mowing speed (the default 0.3 m/s works best) and making sure the blades are clean and screws are tightened. If the issue was not resolved, you are welcome to contact us again via email, ticket number #301910.
We’d love to hear back from you if these tips improve the situation. Your feedback means a lot and helps us keep making things better!
The mower works amazing! I’m very impressed! However i messed up with my area measurement when I bought the 5000x and im short about 500sq meters and now i have a section of yard I can’t mow! It took me a month and a half to get my yard to where i needed it to map everything to find out my issue. When i contacted customer service via live chat they told me to manually mow it which defeats the purpose of the robot mower! After that they did say they will send it to a technician I’m hoping they can add a little extra distance in an update but I’ll wait and see if that happens!
mammotion.com 回复2025-09-12
Hello!
We’re very glad to hear that you are impressed with how your mower performs, and we sincerely appreciate you sharing your experience. At the same time, we’re sorry for the inconvenience regarding the mowing area limitation.
Our support team has already forwarded your case to our technical department and requested device logs so they can look into a possible solution. However, we haven't received your reply. If your issue has since been resolved, we’d love to hear back. Otherwise, please provide the requested information so we can continue assisting you.
Thank you for your patience and for giving us the chance to improve your experience.
Replaced my Kress mower with a Luba 2 and once I figured out the optimal placement of the charging station it runs without many issues in several zones.
The four wheel drive makes it a very rugged mower.
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