LUBA AWD Series is the first and only Perimeter Wire Free Robot Lawn Mower that can handle complex lawns up to 5000 ㎡ (1.25 acres) with 75% slope (37°).Mammotion is leading the innovative outdoor robot solution, committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle. We provide Smarter Robot Lawn Mower, with 7+ Years of Robot Experience and 150+ Robotics Patents.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the advanced robotic lawn mowers remarkably easy to set up and use, appreciating the efficient cutting performance and reliable daily operation across various lawns. Many people also highlight the exceptionally helpful customer support and remarkably smooth repair processes provided whenever technical issues occur.
However, some customers also noted frustrating experiences regarding unexpected device breakdowns and completely unresponsive support teams during critical moments of need. Reviewers frequently reported severe mechanical failures, problematic software updates, and major difficulties getting timely replacement parts to fix their broken machines.
To start with, this is about customer service not the machine. I purchased the Luba 3, garage, stand and extra blades for my son as a gift who has a heart condition and no longer able to mow. I purchased items for 3086.00 after tax. Well a week later it drops to 2460 for all same items. Contacted mammotion, they will not do anything. They offered an extra 2 months of warranty. HAHA. A full year extended warranty is 299. I said just add that on and we call it even. They declined. Says I can return it for refund. So i am supposed to take a gift back, just to send it in for refund which takes a couple weeks. Total bullcrap company. Well I have a week left to return and after speaking to my son, think we will send back and just go with the Mova 3000. He likes this machine better (looks) but after reading up on both, the only real difference is customer service. Mova has way better reviews.
mammotion.com 回复2026-10-19
Thank you for reaching out and sharing your experience with us. We truly appreciate you taking the time to let us know how you feel, and we want you to know that we hear you.
We completely understand how frustrating it must be to see a price drop shortly after your purchase — especially when this was a thoughtful gift for your son. That's a meaningful gesture, and the last thing we want is for this experience to take away from it. We also understand that the compensation offered so far hasn't felt fair to you, and that the return process would be an unnecessary hassle given the circumstances. These are all valid concerns, and we're sorry that we haven't met your expectations on this. We will also report this situation and strive to provide a better service experience in the future.
Your feedback matters to us, and we'd like the opportunity to make this right.
Worst company ever! They have no idea what they're doing! There Dev and tech teams sucks! Constantly putting out buggy updates.They should all be fired.
Seems they do no hardware or software testing before pushing out new firmware. This has been going on for years with no end in sight.
They have proven that they don't learn from their mistakes and they don't put the customer first. They call themselves the number one company in this space, complete lie built on smoke and mirrors.
mammotion.com 回复2026-10-20
We've read through your feedback carefully, and we genuinely appreciate you taking the time to share how you feel. We're truly sorry that your experience with us has left you feeling this way — that's never what we want for anyone who chooses our products.
We understand the frustration around firmware updates not meeting expectations, and we hear your concern about the consistency and reliability of the experience over time. We also take your feedback about customer care seriously — making our users feel supported and valued is something we always strive for, and it's clear we've fallen short in your case.
We'd like to make things right. If you're open to it, we can have our after-sales team reach out to you directly to better understand your situation and see how we can help from here. Just let us know, and we'll take it from there.
Thank you again for your honesty — it's feedback like yours that pushes us to keep improving.
Paid €294 for repair, stuck for over a month, and support is downgrading my gear
I am writing this review to warn anyone considering Mammotion products about their abysmal post-warranty customer service and repair process.
My Yuka died out of nowhere (Error 1105 / driver board failure) exactly 2 years and 1 day after activation—right as the Kickstarter warranty expired. I sent it to the EU repair center and was billed €294 out of pocket, which I paid immediately.
What followed has been a complete nightmare:
Extreme Delays: It took over 3 weeks just to receive a 3-word diagnostic report ("Driver Board Defect"). In total, I have been left without a working mower for over a month during peak August season.
Broken Agreements: Because the repair was taking so long, Mammotion support formally offered me a replacement unit (Yuka 2000), explicitly promising in writing that it would have "at least the same functionality and model as your original device". I accepted and signed the agreement right away.
Bait-and-Switch on Hardware: My original paid setup includes two batteries, which are required for properly operating the Sweeper Kit. Support has now sent an email stating they will only send a unit with a single battery—directly going back on their written agreement and downgrading the gear I originally purchased and paid to service.
Evasive Support: For days, customer support has been stalling with generic template responses about "checking warehouse stock", refusing to provide a clear shipping date or tracking number.
Paying nearly €300 for a repair only to be stalled for a month and then handed a downgraded product is completely unacceptable business conduct.
Unless this case (RMA: DR202607110171) is resolved immediately with the full dual-battery configuration dispatched as agreed, I am escalating this matter directly to the European Consumer Centre (ECC Net) and consumer protection authorities.
Acknowledge your written agreements and ship the correct unit.
mammotion.com 回复2026-10-20
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you have gone through during this entire process — from the extended wait times on diagnostics and repair, to the miscommunication regarding the replacement configuration, and the lack of timely updates from our support team. We fully understand how disappointing this has been, especially during peak mowing season.
We want to acknowledge that the experience you described falls short of what we strive to deliver, and we take your feedback seriously. Regarding the concerns you raised about the replacement unit, a corresponding after-sales solution has been provided, and we hope it helps address the situation appropriately.
We are committed to continuously improving our after-sales process and communication, and your case has been noted internally as an important reference for that effort.
If you are open to it, we would like to have our after-sales team stay in close contact with you to ensure everything is resolved to your satisfaction and to address any remaining concerns you may have. Please let us know if you would like us to proceed with that, and we will coordinate accordingly.
Thank you again for your patience and for giving us the opportunity to make things right.
Support did a great job to explain things to me. My problem is more Mammotion I am hoping that they can provide repair documentation and device diagram online on the website that people can use it. I could not find anything and support agent did not provide anything.
Just get another brand
Product worked okay for a while, then suddenly was not able to charge. The support interaction has been one long list of disappointments and delay tactics. We are approaching the two month mark. At this point I’ve lost most of this mowing season and Mammotion is suggesting to replace my robot with another model that would be a downgrade in all categories.
mammotion.com 回复2026-10-20
We truly appreciate you taking the time to share your experience, and we're sorry for the frustration this has caused. We understand how disappointing it must be to have the product stop charging mid-season, and to feel that the support process has taken longer than expected — especially when it has impacted your mowing season. We also hear your concern regarding the replacement model suggestion, and we completely understand why that wouldn't feel like the right fit for you.
Your experience matters to us, and we'd like to make sure this gets the attention it deserves. If you're open to it, we can have our after-sales team reach out to you directly to review your case and explore what options may be available moving forward.
Please let us know if you'd like us to arrange that, and we'll take it from there.
worked ok in the beginning, but now its sometimes not mowing the entire lawn. when i set stripes in the app it doesnt respond to it. after an update the three point turn vanished, on of the reasons i bought this mower.
Support is lousy, i always have to wait to speak to anyone, you have to wait so long i havent managed to speak to anyone. I only have it for a few months now.
Battery seems to have issues as well, in the beginning when it was full it went on standby, now the battery just drains, even when the robot is not in use. I could just have bought a 300 dollar mower instead of this thing, when there is a leaf on the lawn the ai avoids it, even when its set to the least sensitive setting
mammotion.com 回复2026-10-20
Thank you for taking the time to share your experience with us. We're truly sorry to hear that things haven't been going smoothly for you over these past few months.
We hear your concerns — the mower not always finishing the full lawn, the stripe settings in the app not responding as expected, the three-point turn feature no longer being available after the update, the battery draining while the mower is idle, and the obstacle sensitivity not behaving the way you'd hoped. On top of all that, having to wait so long just to get through to our support team must have been incredibly frustrating, and we sincerely apologize for that experience.
We genuinely value you as a customer, and we'd like to make things better. If you're willing, we can arrange for our after-sales team to reach out to you directly, go through each of these items with you, and work toward a proper resolution.
Just let us know, and we'll take it from there.
LUBA 2 AWD: Excellent mowing performance – but disappointing support when something goes wrong
LUBA 2 AWD: Excellent mowing performance – but disappointing support when something goes wrong
I have owned my Mammotion LUBA 2 AWD for approximately one year. When it works, the mowing result is excellent – genuinely one of the best robotic mowers I have used or seen.
Unfortunately, my current experience demonstrates why mowing quality is only one part of owning a premium robotic mower.
My LUBA has suffered a complete failure and no longer reaches a stable operating state. With the security key inserted, it enters an endless startup sequence, Bluetooth disappears and the mower becomes unreachable. Without the security key and on the charging station, Bluetooth can become available again and I can access my maps and settings, but the mower still never reaches a stable operating or charging state.
I have now spent considerable time troubleshooting this with Mammotion:
• diagnostic logs uploaded
• numerous photos and videos provided
• multiple power cycles and reset procedures
• original and spare security keys tested
• Vision Module disconnected/reconnected
• extensive troubleshooting with Mammotion Live Support
• complete video documentation of the reproducible failure
The frustrating part is not that Mammotion wants to diagnose the problem. That is perfectly reasonable.
The problem is the support process.
I have generally responded within 1–3 hours and performed requested troubleshooting immediately. Mammotion's responses have typically taken approximately 24 hours. Several times I have then been asked for information, observations or videos that I had already provided.
Instead of progressively moving toward a diagnosis and solution, it feels as though each response starts another troubleshooting cycle.
Despite all the information, logs and video evidence provided, I still have no concrete resolution or realistic timeline. I was told that an advance replacement is "currently" not possible, but no reason or practical alternative was provided.
This raises a broader question about Total Cost of Ownership.
A LUBA represents an investment of approximately €3,000. A robotic mower is also a seasonal product – in my region it is effectively used for only about six months each year. Several weeks of downtime can therefore represent a substantial percentage of an entire year's useful operation.
There is also considerable time invested in mapping a property, creating zones, defining no-go areas and optimizing everything.
Then comes the long-term question.
Mammotion provides a limited standard warranty with only a relatively short optional paid warranty extension. Once that protection ends, customers inevitably have to consider the economics of major repairs: replacement parts, troubleshooting, packaging, shipping, repair time and ultimately whether repairing an older mower still makes financial sense. At approximately €3,000, this matters.
The real comparison is not simply LUBA versus another robotic mower. It is also against a high-quality conventional mower that may provide many years of service, or paying a professional gardener. If reliability issues or extended downtime become significant, the original business case changes considerably.
I genuinely like the LUBA and its mowing performance. That is why this experience is particularly disappointing.
A premium product is defined not only by excellent hardware, but by the complete ownership experience: software stability, reliability, repairability and responsive after-sales support.
Based on the mowing performance alone, my rating would be much higher. Based on my complete ownership and current support experience, I can currently only give 2 stars.
Video documenting the failure on YouTube ("Mammotion Luba 2 AWD Boot Loop? A €3,000 Premium Mower and the Real Cost of Ownership")!
UPDATE 10/26: after Mammotion's reply:
I received a full refund, but only after 40 support emails (~80 exchanged) in two months, troubleshooting and legal research.
Offers contradicted each other: repair+compensation became either/or.
Their depreciation proposal effectively valued the mower at zero after its two-year warranty. I argued for a nine-year lifespan; mowing is seasonal, too. My time remains uncompensated.
I switched to a half-price Husqvarna 312V with equally good results.
It's slower, but scheduled zones let us use the lawn while it works. Map boundaries are easier to edit.
Cleaning is simpler: Mammotion traps grass in hard-to-reach recesses; Husqvarna has one cutting disc and permits hose-rinsing.
I mow by daylight to protect wildlife.
Its 60-month service plan looks promising, but after payment I received little guidance on arranging service.
Include downtime/maintenance/time 👎
mammotion.com 回复2026-10-20
Thank you for taking the time to share such a detailed and honest account of your experience. We have read through every point you raised, and we genuinely appreciate the effort you put into troubleshooting with us — responding quickly, providing logs, photos, videos, and working through each step. That level of engagement is not something we take for granted.
We understand that the support process has not met your expectations. The back-and-forth, the time gaps between responses, and the feeling of not moving closer to a resolution — these are all valid frustrations, and we are sorry for the experience this has caused you. We also hear your concerns around the broader ownership experience, including downtime during the mowing season, the investment you have made, and the questions around long-term support and warranty. These are important considerations, and they deserve a proper conversation rather than being left unaddressed.
We would like to ask if you would be open to having our after-sales team take a closer look at your case and follow up with you directly. If you are willing, we will arrange for them to review everything that has been done so far and reach out to discuss the next steps.
Thank you again for your patience and for giving us the opportunity to make this right.
My Yuka mini has always been erratic in its performance and needed regular restarts to complete a mow of the lawn, but a recent update makes the mower completely unusable. Will not run for more than a few minutes before some safety emergency stop cuts in. This is my third robotic lawnmower and the worst by a distance. Will never but a Mammotion product again.
mammotion.com 回复2026-10-20
We're really sorry to hear about the experience you've had with your Yuka mini. We completely understand how frustrating it must be — having to restart the mower repeatedly just to get through a mow, and then finding things have only gotten worse after the latest update, with it stopping within minutes. That's not the kind of experience we want anyone to have, especially someone who's been through multiple robotic mowers and has a clear sense of what good performance looks like.
We hear you, and we take your feedback seriously. We'd genuinely like to help make this right. If you're open to it, we can have our after-sales team reach out to take a closer look at what's going on with your unit and work with you on a resolution. There's no obligation — just let us know if you'd like us to arrange that, and we'll get it started.
Thanks for taking the time to share your experience. We hope you'll give us the opportunity to turn things around.
Broke after 5 uses, dead in the water, very bad slow exchange warranty process.
The fact that no replacement is sent, you need to return with the same box, I wasted 2 weeks demonstrating the issues, uploading photos, data, etc, still no shipping label received, plus shipping time, them checking it, then waiting for them to ship it, wasting at least month of a very short time summer window.
I understand things break, but the hassle to get the warranty applied made me cancel my downpayment for the new spinio with the robotic arm, and I was considering a lawn mower, no more after this experience. I don't expect them allowing this review in their site, I'll make sure to leave it in other sites, upset and frustrated.
mammotion.com 回复2026-10-20
We've read through your feedback carefully, and we genuinely understand how frustrating this entire experience has been for you — from the time spent gathering documentation, to waiting for the shipping label, to feeling like the process is moving too slowly during what should have been a productive mowing season. We hear you, and we're sorry for the inconvenience this has caused.
We also understand that the return-before-replacement workflow added extra steps you didn't expect, and that the overall timeline has felt especially painful given the short summer window. That's not the experience we want any of our customers to have.
We noticed you mentioned your decision regarding the Spino and future purchases — we completely respect that, and we're not here to change your mind. What we'd like to ask is whether you'd be open to letting our after-sales team take a closer look at your case and follow up with you directly. If you're willing, we'll have them reach out to see what can be done to move things forward for you.
Either way, thank you for taking the time to share your experience. Your feedback matters to us.
Had Mammotion mini 500 for 12months.
It does NOT do what makers claim - in fact it is dangerous, obstacle avoidance simply does not work.Can take 2hrs + to cut my lawn or it can take up to 13hrs ! Not trusting wi fi perimeters I place 75mm x 75mm timber ( fencing posts )around lawn edges, the mower has actually climbed over this edging ! every time it is used it tries to push timbers out of way.
Very disappointed overall, the only good thing,it does eventually cut most of the lawn- which saves work, but have had to buy small cordless mower to cut edges etc.
As I say, it does NOT do what it says on the box.
I,m sure there are better makes of robot mowers available that live up to manufacturers claims- unfortunately the Mammotion Mini does not.
mammotion.com 回复2026-10-20
Thank you for taking the time to share your experience with us in such detail. We truly appreciate your honest feedback, and we're sorry to hear that your experience with the Luba mini has not met your expectations.
We understand how frustrating it must be when the mowing results and overall experience fall short of what you had hoped for — from the inconsistency in mowing duration, to the boundary and obstacle recognition not performing as you expected, to having to supplement with additional equipment to achieve the finish you want. These are all valid concerns, and we're sorry for the inconvenience this has caused you over the past 12 months.
Your feedback is important to us, and we would like to look into your situation more closely. If you're open to it, we can arrange for our after-sales team to follow up with you directly to better understand your setup and see how we may be able to help.
Please let us know if you'd like us to proceed, and we'll take it from there.
Very bad products. Extremely poor costumer sales.. they pretend to give you options to try things just to waste time and don’t bring any real options.. tried it all with and without their help… they do not help.. they just pretend and waste your time.. best solution is to throw Mammotion away and buy any other brand…
mammotion.com 回复2026-10-20
We're really sorry to hear about your experience. We understand how frustrating it's been — spending time going back and forth without getting the results you needed. That's not the kind of support we want our customers to have, and we sincerely apologize for falling short.
We hear your concerns about both the product experience and the support process you went through. It's clear that the overall experience didn't meet your expectations, and we truly appreciate you taking the time to share how you feel.
If you're willing, we'd like to arrange for our after-sales team to follow up with you personally and look more closely into your situation. Just let us know, and we'll get that started.
Thank you for your feedback — it genuinely matters to us.
I needed to purchase 2 extra security keys for my Luba mini. Customer service replied within 24 hours throughout our conversation, and got me the product I needed. The first shipment only contained one key, so they sent out another for me. It was a pretty smooth experience.
I backed the Kickstarter for the Spino S1 new model pool cleaner (the base model, without the dock). It was supposed to be delivered in mid-June, "just in time for Summer" (I'm in Australia so the reverse of that, but that was the sales spiel) - here we are now in August and the pool cleaners are nowhere to be seen. Mammotion have published a couple of cop-out excuses and apologies on the Kickstarter page, but that's just PR guff - zero pool cleaners have actually been shipped, and they won't give a definitive date for shipment. A hugely disappointing experience with this company. Cannot recommend whatsoever, their word is clearly worth nothing and they cannot deliver on any of their promises. I dread to think what happens when the pool cleaner finally does arrive and there's a problem with it - the 'three year warranty' is likely to be as painful and as useless as the promises so far.
mammotion.com 回复2026-10-20
Thank you for taking the time to share your experience — we've read your feedback carefully, and we genuinely understand how frustrating this has been for you.
We're truly sorry for the extended wait on your Spino S1. We know you backed the campaign with the expectation of receiving it by mid-June, and the delay has been far longer than anyone anticipated. We also hear your concern about the updates posted on the Kickstarter page — we understand that general apologies without concrete progress can feel hollow, and that's not the experience we want any backer to have.
Regarding the shipment timeline, we understand the uncertainty has been one of the most difficult parts of this whole process, and we're sorry for not being able to provide a more definitive date at this stage.
We also want to address your concern about post-delivery support and the warranty. We take after-sales service seriously, and we'd never want you to feel that reaching out for help would be a painful experience. If you're open to it, we'd be happy to have our after-sales team connect with you directly to walk through any questions or concerns you may have — both about the current situation and about what support will look like once your Spino S1 arrives.
Would you be willing to let us arrange that? If so, we'll have the team follow up with you personally.
Thank you again for your patience and for being part of this journey with us.
Be warned!
Oh my god this is the worst customer service company I have ever had the miss fortune to have tried to deal with.
Lies, false promises, even self admitted problems internally but they just say words and don’t do anything.
They don’t even have a complaint process but deal with problems internally and blame there own policies and terms for your problems!!!
mammotion.com 回复2026-10-20
We're truly sorry to hear about your experience, and we completely understand your frustration. We know that the service you received did not meet your expectations, and we take that seriously.
We hear your concerns — the communication gaps, the feeling that promises were not followed through, and the lack of a clear path to escalate your issues. These are all valid points, and we sincerely apologize for the experience this has caused you.
We would like to make this right. If you're open to it, we can have our after-sales team reach out to you directly to review your case and work toward a resolution. Please let us know if you'd like us to arrange that, and we'll take it from there.
They are holding 2 of my units hostage and won’t send either back until I agree to wait for another 10,000 to come in to warranty out my other unit but they said they have no clue or if another one will come in. So basically holding two machines to steal one of them and not warranty it
$5000 Mower died after 2 years - Mammotion replaced it FOC upon LBA
$5000 Mower died after 2 years
Mammotion wont supply parts to fix it.
Having to take the legal route to resolve.
Took the legal route and got a resolution of a replacement mower. Shame it took getting to that point but once Mammotion legal picked it up things moved slightly smoother.. I was still without a mower for the cutting season but so is life...
Do not buy their machines that do not control their warranties and claims and you come to spend days sure to chat with a robot they try with arms and legs to get around reprationer by sending firmware updates that make your robot can not run anymore
Navimow Segway
Kress
Segway Navimow
De Mammotion
Husqvarna
WORX Europe
Lymow
Mova