LUBA AWD Series is the first and only Perimeter Wire Free Robot Lawn Mower that can handle complex lawns up to 5000 ㎡ (1.25 acres) with 75% slope (37°).Mammotion is leading the innovative outdoor robot solution, committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle. We provide Smarter Robot Lawn Mower, with 7+ Years of Robot Experience and 150+ Robotics Patents.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the advanced robotic lawn mowers remarkably easy to set up and use, appreciating the efficient cutting performance and reliable daily operation across various lawns. Many people also highlight the exceptionally helpful customer support and remarkably smooth repair processes provided whenever technical issues occur.
However, some customers also noted frustrating experiences regarding unexpected device breakdowns and completely unresponsive support teams during critical moments of need. Reviewers frequently reported severe mechanical failures, problematic software updates, and major difficulties getting timely replacement parts to fix their broken machines.
The worst and weirdest customer service I have ever received. So I purchased one of their lawn mowers, but the next day I changed my mind. I emailed them before it was dispatched, and they responded with a standard "Is there anything they can do to change my mind?" I said no, but they dispatched it anyway. I complained, and they then offered me a free set of replacement blades for a mower I don't have! It has now been a continual back-and-forth for weeks, me chasing, then responding like they're AI (which is what I suspect). They have the parcel, but now they need me to complete a form that includes the serial number. I keep pointing out that they have the device, and they keep saying that I need to complete the form. There's much more; it's literally been chaos every step, and it is genuinely the worst customer service I have ever dealt with. In their defence, they always respond, but it's always nonsense. I may change my mind on the lawn mower in the future, but there is zero chance I would buy from them.
Had my machine a few months, never did a summer, went in for repair after reporting the issue on the app and them coming to the conclusion it needed to be sent back for repair. It's now been a month and they are still saying it's in the warehouse to be looked at for repairs. Not even being worked on, avoid
I bought LUBA mini 2 AWD 1500 and some 6 weeks later I still haven’t received it. The sales/support team has been following up my case for the last three weeks. But it seems they are failing. Avoid at all cost, looks like a scam.
After over a month of waiting for a replacement for my Luba which completely stopped working, they sent me a new mower.
The problem, it doesn't work either!
Now I'm being told to 'just wait and be patient' while they fix the issue.
No timeframe for how long it will take, it's impossible to talk to anyone who can actually do anything, they insist on only using email, and take forever to respond.
avoid at all costs
My lawnmower isn’t working and they are sending me replacement parts that have nothing to do with its malfunction.
My lawnmower is completely lost; it goes around obstacles that don’t exist, which leaves huge patches of uncut grass.
Customer service keeps telling me that someone will contact me, but no one ever contacts me to resolve the problem.
This lawnmower is a nightmare
I regret to say that my experience with the Luba Mini has been extremely disappointing. This is, without question, one of the worst purchases I’ve made in a long time.
From the outset, the mower has failed to perform as advertised. It consistently leaves long strips of uncut grass, resulting in a very uneven and untidy finish. More concerning is the frequent error message stating that the front wheels have lifted—even when the mower is operating on completely level ground. This happens repeatedly and makes the machine unreliable for regular use.
On top of that, the mower is actually damaging my lawn when turning. It appears to lose sync or misjudge its movements, causing it to dig into the grass rather than manoeuvring smoothly.
Another major flaw is its inability to reliably return to the charging station. This significantly limits its usability, as it often stops mid-task and requires manual intervention.
To rule out setup issues, I’ve ensured that all firmware is fully up to date, but this has made no difference. For comparison, I previously owned a much cheaper robot mower from Lidl, and it performed at least ten times better than this unit.
Overall, the Luba Mini does not meet expectations in terms of quality, reliability, or performance. I would not recommend this product to anyone in its current state.
I'm embarrassed to tell you this, I bought a awd 2 from amazon was great for around 6 weeks then failed. There help line is a bot, spent over two hours sending them invoices, logs blah blah, nothing ! Then complained to an agent, after tons of messages and waiting weeks finally offered a refund but docked 50 quid as out of the 30 day return policy. No tech support ever returned and solution or even tried to make contact. Now the shameful part, after watching reviews I thought maybe these things happen so went ahead and ordered another one but this time with lidar as its the latest model. Yep sucker punched again it won't initialise the lidar so cannot use brand new out of the box ! Now it's back in the box awaiting return label. Good job we never sold our old petrol model. Shameful service and crap product. Looks like reviews on there site might not be all they seem to be dont get mugged by them.
I’ve owned this Mammotion product for about a year now, and overall I find it very solid and reliable. I recently had a warranty issue, and I must say their support was excellent. After contacting them, everything was handled quickly and professionally. I received the repaired product in a very short time, and the work was done really well. I’m currently testing it and so far everything seems to be working perfectly. Great experience with efficient and dependable customer service.
Please do not use this company!! I have both a Yuka and a Luba. They worked amazingly, until they didn’t. Then customer service is horrible, AI, repetitive, not able to find solutions, leave you hanging for weeks and weeks and weeks. Each ‘Live’ conversation with an agent takes over an hour as they keeping going silent, ‘checking things’.
If their products were cheaper I would definitely say take the risk, but they are so expensive, you are just taking a gamble that is works. If it doesn’t (which now neither of mine do, less than 12 months after owning them), you can’t rely on Mammtion to help, or even provide a credible response. I am about to commence a chargeback on my credit card for both machines- showing them the weeks of useless emails from the company promising to fix things.
Buy at your own risk!!!!!
My mammotion luba mini 1500 lidar has been unable to mow for 9 days now, cannot find positioning at all. Support has been beyond horrible, with AI responses and same responses for a week now that technical support is analyzing the logs. When asked for more precise updates it's impossible to get a reply. With this speed it won't get back into action this summer.
Highly regret my purchase, stay away from mammotion.
Normally sceptical to companies with extensive marketing on Instagram, but gotta say that I can only rate Mammotion Pool Robot 5 star. Had a 3x as expensive cabled cleaner from a major brand.. it tangled and not nice to use the pool with the cable in. Got tired and looked for a wireless model with good battery. Bought a Mammotion and it is sooo much better. Does the job. Have only tried floor thought, but it runs 3 hours and the pool for is clean. Can highly recommend!!
Yuka mini 500 DONT WASTE YOUR MONEY OR TIME.
It went faulty within 12 months.
Aftercare service its appalling when you can EVENTUALY get through.
I will never buy from Mammotion again and suggest you dont either.
I ordered through Anazon, I cant get into my Amazon account as they created a new account once I changed to Prime. I didnt ask them to. I no longer have the old mobile no. from the original account therefore can not get access to my old order numbers.
Ive provided a screen shot of the order from Amazon and the bank statement of the transcaction leaving my bank account
This is not sufficient for Mammotion aftercare service.
I have had to spend more money to get the error identified and buy a new battery. Hours on the phone to Amazon, wasted time that will cost a lot. Lots of emails and online chats to both Mammotion and Amazon. All a waste of tome and money.
Once you spend your money they are not interested in helping you.
AVOID AVOID AVOID
Wish I’d never bought a Mammotion Luba lawnmower, have had the robot for just under…
I have had the robot for just under year and barely used it , it won’t start , been through the diagnostics about 10 times and most of the time I find out it’s a computer and it’s no bloody help and just keeps on saying we will send you new blades , the bearings have gone on the disc and 1 blade has completely disappeared and machine and they tell me 2 weeks later the machine won’t start due to excess vibration , I just don’t know what to do now they want me to pack it up and I guess post it back to china
This is a superior product. Well constructed and with superior features. However, the customer service was absolutely outstanding. I sent a query via the chatbot , and then spoke to Aria-V, whose support in helping me apply for the free gift was exceptional. Well done Mammotion!
Great machine! and excellent customer service support! with fast repair turn around ... I was skeptical at 1st but I'm glad that made a good choice! :)
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