mammotion.com

Please repair my mower

Please repair my mower. Ice waited for months. I'm sick of standard replies from chatbots, its been 3 months. Terrible customer service. 2 stars as my Yuka Mini worked great for one summer.

Mammotion: Quality Product and Quality Company

Mammotion has been a quality product over the first month I have had it. It has worked as advertised and I expected without issue. Additionally, while I had purchased the product full price, ~10 days afterward there was a price drop. I reached out and the company was generous in honoring the reduced price, which helps me out a lot. Clearly speaks to the mindset of Mammotion and the long term relationship they have in mind with their customers!

Neil Sparkes英国 · 写过 5 条评价 · 体验于 2026-05-26 · 发表于 2026-05-26

Told me to refuse delivery as item was…

Told me to refuse delivery as item was damaged, then 2 weeks later they are refusing to send a replacement as they claim they are waiting for old one to be returned. Company knows I have never been in possession of goods, but won’t send what I paid for

Paul Lennon爱尔兰 · 写过 1 条评价 · 体验于 2026-03-21 · 发表于 2026-05-26

It is good until you need support

I purchased the Mammotion Yuka 800 and, at first, it worked well. However, it later developed a serious obstacle-detection fault. Even a small daisy in its path causes the mower to try to avoid it. After a few days of rain, when the lawn is full of daisies, the mower goes in circles trying to find a way around them instead of cutting the grass. The mower was sent to Mammotion’s repair centre in Poland, where a part was replaced. However, the exact same fault reappeared as soon as the mower was used again. I have now been dealing with Mammotion support for over 60 days. They repeatedly ask me to send logs, which I do, but I receive no follow-up. Weeks later, I have to contact them again, only to be asked for more logs, again with no resolution. I have provided logs, photographs, videos, and clear evidence of the fault, yet the issue remains unresolved. Support continues to apologise and says the matter will be resolved soon, but after 66 days there has been no effective outcome. I regret buying this brand. At this stage, I feel I have no option but to pursue the European Small Claims Procedure so I can replace the mower with one that works properly.

I have just purchased a Mammotion Luba Mini AWD 1500

I have just purchased a Mammotion Luba Mini AWD 1500. Yes I know its last years model (or more) but After 2 weeks I am delighted with it. It’s early days and I’ve had to re map some channels between work areas. Don’t know why. The finish is great. I get a striped lawn which I wasn’t expecting . It was so easy to setup.(I’m in my 70’s!) So far not needed any support from Mower Magic who supplied it. My plot is 1/3 rd acre. Approx. 50% grass across 4 work areas.I wish I tried this earlier, but tbh it was the high price of other brands which prevented me. No regrets whatsoever, just hope it proves to be reliable longer turn.

Al英国 · 写过 2 条评价 · 体验于 2026-03-02 · 发表于 2026-05-25

Disgraceful customer service, and destroys your lawn

I ordered the Luba 2 Mini. Whilst it looks awesome, and copes with the middle of the lawn very well, it completely destroyed the edges as it seems incapable of turning around without ripping up the grass leaving bare patches in my lawn. This seems to be caused by a combination of small rear drive wheels that skid, the front side rotating wheels getting jammed up on day 1, and poor firmware that is unable to figure out how to manage tighter spaces. This in itself was frustrating, but then I contacted tech support. Wow. Rarely do you encounter a customer service team who care less. Weeks to respond to every email, re-asking the same irrelevant questions every time. I was only able to get a refund after threatening legal action. Disgraceful. I would have tried the Yuka had my experience not been so painful. Instead I have now switched to a Segway Navimow and am delighted with it. My recommendation is to avoid Manmotion!

Joerg Sinn德国 · 写过 1 条评价 · 体验于 2026-05-02 · 发表于 2026-05-25

Extremely fast und helpful service

Extremely fast und helpful service, we are very satisfied!

The technical support experience was a disaster

Wonderful machine when it works. Unfortunately, mine stopped working after just two weeks with a wheel motor error. I’ve now been without a mower for four weeks. The technical support experience was a disaster — mostly repetitive AI-generated responses with no real help. The concept and the machine itself are impressive, but without a proper service network and fast hardware support, customers are left stranded when something goes wrong. In the end, I returned it and bought a Husqvarna Automower 410XE NERA instead. It’s much slower and not as cool, but the service network is excellent and the warranty is better. Honestly, I really miss my Mammotion LUBA 3 AWD 5000 when it was working. But based on my experience, I can’t recommend this company.

NZ英国 · 写过 1 条评价 · 体验于 2026-05-23 · 发表于 2026-05-23

Extremely frustrating and exhausting shopping experience

Extremely frustrating and exhausting experience buying from Mammotion UK. I ordered a YUKA Mini via Mammotion’s UK website on 28 April and what followed was weeks of contradictory information, poor communication, and internal admin issues. Over the course of the order I was told: • A European-spec machine with a travel adapter for UK outdoor use would be supplied because the UK machine is out of stock so is the UK power supply • then told me that actually the UK power supply is in stock but I would need to pay £96 extra to purchase it • Then agreed that the machine would be sent with a proper UK power supply would be sent after a short delay in Early May • Then by Mid-May after I proactively chasing, the order was suddenly “out of stock” and should be cancelled and reordered from their UK website (which is where I placed my original order) • I agree with cancellation but the product was then dispatched anyway After multiple emails and chats, I eventually decided to keep the machine to avoid even more delays and logistics headaches. Mammotion agreed to send a UK power supply and replacement blades separately (with an estimated 8–16 business day wait). However, despite confirming that I would keep the order, the device arrived locked and unusable because it had been marked as refunded internally. We have now spent days chasing support to remove the lock and reactivate a mower that is physically sitting in our home but cannot be used. The most disappointing part has not just been delays, but the repeated conflicting information, lack of ownership, and absence of clear timelines. Support repeatedly says someone is “processing” or “expediting” the issue, and kept telling me to “be patient” but without meaningful updates or resolution. This has genuinely been the worst online shopping and customer service experience I have personally encountered.

Luba mini…

I am very satisfied with the Luba mini AWD LIDAR 1500, easy installation and very reliable lawn mowing. When I had a problem with programming the mower I got instant help from the Mammotion online service. Definitely high value, good quality and an excellent service!

Kevin reape爱尔兰 · 写过 1 条评价 · 体验于 2026-05-20 · 发表于 2026-05-22

Fantastic support team and rapid…

Fantastic support team and rapid response to my query.... Would highly recommend....

Ordered the Yuka Mini 2 800.

Ordered the Yuka Mini 2 800. Very nice and high quality product. The product was held by Belgian post office because a super long strike (typically Belgium). Mammotion customer service followed the delivery at their end as well. They sent me an additional gift as a compensation for the waiting time (even it this was fully outside their responsibility). Greatly appreciated ! Recommended 100%.

Mower broke

Yuka mini: Water ingress and poor customer support

My Mammotion mower developed water ingress in the camera module after only 11 months of ownership, despite the unit being properly cared for and stored indoors over winter. It was returned for warranty repair using Mammotion’s own shipping label and courier process on 30/04/2026 and now appears to have been lost within their logistics chain. Despite weeks of follow-ups, I still have no replacement mower, no concrete resolution, and no meaningful timeline for resolving the issue. Unfortunately, every interaction so far appears to consist of generic AI-generated or template responses, with no evidence that any real action is actually being taken to resolve the situation. Based on my experience, I would strongly advise people to think carefully before purchasing products from this company, as the customer support experience has been extremely poor once a serious issue arose. I’m posting publicly because private support channels have failed to produce any substantive progress.

Smoke and mirrors...

This company claims to be the number one autonomous mower on the market I beg to differ. This claim simply isn't substantiated. Their support is completely useless and they keep asking for redundant information each time I contact them. The app is clunky and is missing a lot of features that should have been thought of and already available given they've been out for a few years now. They're more worried about coming up with the next gimmick mower with bells and whistles rather than taking care of the customers they've already acquired.

john orsini美国 · 写过 1 条评价 · 体验于 2026-05-20 · 发表于 2026-05-20

VERY FRUSTRATED WITH INABILITY TO GET A…

VERY FRUSTRATED WITH INABILITY TO GET A DELIVERY DATE. AFTER REQUEST i RECIEVED MESSAGE OF SHIPPING OF THE REPLACEMENT BLADES BUT NO MENTION OF SHIPPING OF THE MOWER AFTER ONE WEEK. I AM CONSIDERING CANCELING. FOR ABOUT 10% MORE I CAN PICK ONE UP FROM HOME DEPOT TODAY.

Riddled with issues and shocking after sales service

For a Mower that is sold as a premium product unfortunately the after sales are awful!! I had the mower for a little over 2 months and in that time I’ve had to replace the from sensor twice and the mower has never made it round the garden without either getting stuck or breaking down. The after sales have been shockingly bad, the first point of contact is an AI chatbot with limited knowledge who then passes your information onto a member of staff who then should email you…. Imtje first time it went wrong I was waiting nearly a week for for a response. I have since requested my money back as I am so fed up with the issues and have so far been waiting 5 days for any sort of communication from them

Usefull help is all the time available.

Usefull help is all the time available. Response is the same day in your e-mail. The solution of the problem is proposed and executed without delay. The Luba is happy and works again.

Very quick and thorough response

Very quick and thorough response! Customer Service on this product is second to none.

Mammotion (Luba) Review – Overpromised, Underdelivered

Mammotion positions the Luba series as a premium, autonomous alternative to traditional robotic mowers. In practice, it doesn’t consistently deliver on that promise. When it works, the concept is strong - wire-free mowing with RTK positioning is a real innovation. The hardware itself feels solid, and the ambition behind the product is clear. But that’s where the positives largely end. The core issue is reliability. Performance is highly sensitive to signal stability, and when conditions aren’t perfect, the system quickly becomes inconsistent. What’s marketed as autonomous often requires repeated intervention, troubleshooting, and adjustment. Setup is far from intuitive, and maintaining stable operation takes more effort than a product at this price point should demand. More concerning is the ownership experience. Despite ongoing issues, the response has been to default to repair policies or - more surprisingly - to suggest upgrading to a more expensive model. That’s a difficult recommendation to take seriously when the fundamental performance of the existing product hasn’t met expectations. Bottom line: This feels like an early-stage product being sold at a premium price. The technology has potential, but the execution isn’t there yet. Suggesting customers spend more instead of resolving core reliability issues undermines confidence in both the product and the brand. I would not recommend Mammotion at this stage unless you’re comfortable acting as a beta tester.