mammotion.com

Awesome customer service

Needed assistance to return an accessory. It could not go more smooth. Very satisfied.

it solved the issue

Martin Gallimore瑞士 · 写过 2 条评价 · 体验于 2026-06-17 · 发表于 2026-06-17

The worst customer service I've ever experienced

I wish I could leave less than one star, the customer service is just that bad. My robot had an issue with water ingress in the vision module, which I promptly reported along with photos. It took them three weeks to process the claim, when they then said they'd ship one urgently, from china, which took 5 weeks! During this, the robot stopped working entirely (likely also water ingress related). Their 'tech' support displayed laughable knowledge of their own product (I understand how it works better than most of the agents I spoke to), and took two weeks to realise that the product needed replacing. As they don't sell the Luba Awd Mini 800 anymore, there were significant delays and complications in them sending me a replacement, they suggested no less than 4 alternatives, 3 of which I accepted only to be told they were also out of stock. I'm still waiting for them to send a replacement (and have been waiting for an update in their 'live' chat for over an hour while writing this. Please, please, please - avoid Mammotion if you value your time and sanity.

Great team

Great team, Very easy to deal with, recognized the issue and immediately sanctioned a repair.

Very friendly and solution-oriented…

Very friendly and solution-oriented service. Many thanks for the quick assistance.

Peter Caddy英国 · 写过 23 条评价 · 体验于 2026-06-16 · 发表于 2026-06-16

The mower ( mini 500 ) is quite good so…

The mower ( mini 500 ) is quite good so I would recommend it, however the battery supplied is poor, I have now obtained a 6.1Ahc battery & the difference is amazing, the mower cuts both front & back gardens & the strip in-between & still has over 50% left, the set up is relatively straightforward & with a few minor manual tweaks the whole system runs extremely smoothly & using data over internet I get a reliable connection of around 200 yards even though my house. Now Mammotion have larger batteries in stock I would definitely recommend this mower.

Our Luba 2 10000 is lost in transport

Our Luba 2 10000 is lost in transport. Sent from Mammotion via fedex back to us after repair. No support. No replacement. No intervening. Thousands of dollars invested. Horrific!!

Luba mini 2 AWD wheel hub error

Have the luba mini 2 AWD. Have it around 11 months. A wheel hub error started to come up. With the 3 year warranty they will fix it for me. I've been trying to get a label to return the lawnmower for 5 days now and it could be gone for up to 4 weeks. Not good after sale report when I can't even get the label to send it away to get fixed

damien norton英国 · 写过 4 条评价 · 体验于 2026-06-09 · 发表于 2026-06-09

Warning many items only have a 3 month warranty

Shocking customer service regarding my Spino pool cleaner, which has failed completely at 8 months old after being used for 2 months, but I was advised that components only have a 3-month warranty. I have been offered a discount on replacement parts, but they are on a 3-month lead time from China and would cost almost as much as a whole replacement machine.

Sounds good

There was a problem with the shipping service but the support worked very well to resolve quickly the problem. The items works very well and it seems built with care. The app works correctly with Iphone 15 Pro.

Was working perfectly they did a…

Was working perfectly they did a software update and it crashed and the help is NON existent unless you want to chat via text useless

Promising Product, but Early Failure and Poor Support

I purchased a Mammotion LUBA Mini AWD LiDAR robot mower (3D LiDAR + AI Vision), and unfortunately my experience has been very disappointing. Since it was installed on May 16, 2026, the mower has completed only 8 mowing sessions before developing a problem that prevents it from operating normally. At Mammotion Support's request, I provided the required log files on May 30. On the same day, I was informed that the analysis would take "a few days." Since then, despite multiple follow-ups, I have received no meaningful update regarding the investigation, no explanation of the root cause, and no estimated timeline for a resolution. I understand that technical issues can require detailed analysis. However, a complete lack of communication for more than a week after providing the requested data—and after several reminders—is difficult to accept, especially for a premium-priced product. Current situation: • Robot purchased recently. • Only 8 mowing sessions completed since May 16. • Problem remains unresolved. • Log files provided to support as requested. • Multiple follow-ups sent without any concrete response. • No resolution timeline communicated. The product looked very promising on paper, but the reliability I have experienced so far, combined with the poor level of after-sales support and communication, falls well below my expectations.

colin cumings英国 · 写过 1 条评价 · 体验于 2026-06-04 · 发表于 2026-06-04

Worked well until it didnt, frustaing to deal with slow support

I bought the Luba 2 AWD 3000X and it worked perfectly for 8 months. Then the battery stopped charging and its no use. Dealing with their support has been and endless string of broken promises and back and forth and i am still sitting waiting for them to trigger a repair of the mower

Frederico Giaconia美国 · 写过 3 条评价 · 体验于 2026-05-11 · 发表于 2026-06-03

Buyer beware!!!

I've had multiple problems in the 1.5 years of owning a Luba 2. Support only helps in about 50% of the time. I figure out the other 50% and I don't even work for the company or have their resources. They have a 2 year warranty with the company, and they will not honor it. I have a bad AC adapter and have an on going support ticket for 15 days and they have gone dark 3 days ago.

Quick resolution to an issue that I had…

Quick resolution to an issue that I had with my Luba 2. Thank you!

Failed delivery of an AWD 3

Just ordered an AWD 3 - kept an eye on the tracker - said delivered by somewhere over 150 miles away - called to query - they acknowledged it hadn't been delivered and had been sent back to base for some reason - couldn't tell me when I would get a replacement - this went on for days - so I asked for a refund - only to be told they would first have to confirm the machine was back in stock and that it was all ok ? Why, I'd never received it ? Which they knew - why wasn't this just a straightforward refund - happy to take your money and then fail to deliver - but very slow to process the refund? Not a great first experience of this company

Please spend your money elsewhere

Please spend your money elsewhere. I've had my Luba 2 AWD installed for a few weeks with nothing but issues. The mower is stalling in the garden, the app wont let you map additional areas, the mower will continually go out of bounds and goes over the kerb onto the paths. Connection are reportedly lost when the mower reports excellent status across WIFI and 4G. Total lack of solutions from Mammotion's support. On the rare occasions that you actually have contact with a person, the suggestions have been devoid of any meaning full fix. Amounting to "have you tried switching it on and off". Normally you'll only get an occasional email from a Bot to tell you how understanding they are of your problem. I now have a very expensive mower sitting in the yard and about as useful as a house brick. All Mammotion have offered is a free set of blades for the inconvenience. Not a lot of use for a mower that can't mow! I've asked for a refund as the product isn't fit for purpose. All I've had is the run around. Very infuriating. I now intend to put the matter in the hands of my credit card company. If you're away to buy a Mammotion product, set aside the glossy adverts and slick videos. Have a read through the reviews of the people who are having problems with their mowers. Read the problem pages for Mammotion on the internet, there's lots to choose from unfortunately. There you'll find the real company. All about the sale with absolutely no support system. So to the CEO I'd say, if you think your product truly is the best....Prove It!

Dead after 40 days

Dead after 40 days. Certified electrician confirmed internal hardware failure. Contact me immediately. ORDER number: M36615EU I am deeply disappointed to be writing this, but after spending over €2,000 on a premium robotic mower, my LUBA 3 completely died after just 40 days of use. Because standard troubleshooting yielded no results, my father—who is a university-degreed, certified professional electrician—thoroughly diagnosed the power delivery system using a digital wattmeter and multi-meter. Here are the undeniable technical facts of the failure: The Charger is NOT faulty: Verified via wattmeter. Power is flowing correctly, and the transformer/coils heat up as expected under normal idle load. The Charging Station is NOT faulty: Power is successfully routed through the base station directly to the terminal pins. The Failure: When the LUBA 3 docks, the robot's screen/lights blink and it states "Charging Started." However, the wattmeter shows zero additional current draw. The robot recognizes the dock, but its internal charging circuitry or BMS (Battery Management System) has completely failed and refuses to draw electricity. A €2,000+ machine should not become an expensive paperweight in under 6 weeks. Because this is a verified internal hardware defect and not user error, I expect Mammotion to bypass the standard automated ticket loops and reach out to me immediately with a replacement or repair solution. To make matters worse, Mammotion support is actively trying to gaslight me and delay the process. I have been feeding the support agent our definitive electrical findings in real-time. Despite this undeniable physical proof, I was just told that I have to "wait for the logs to be examined" before I can even invoke my warranty (which is valid until 2029!). Analyzing software logs for a dead circuit board that physically refuses to draw current is a joke. On top of that, the agent couldn't even get their own product facts straight, feeding me completely wrong information about what the blinking lights on the unit actually mean. I am not playing these bureaucratic games with a 40-day-old, €2,000+ machine. Stop hiding behind irrelevant log reviews and automated scripts to stall a clear hardware replacement. Process this warranty claim now. LUBA was not opened or altered with - the only thing used were measurement instruments.

MinedaddyBFA加拿大 · 写过 1 条评价 · 体验于 2026-05-12 · 发表于 2026-05-29

Support got back to me very quickly and…

Support got back to me very quickly and handled my questions completely.

We attempted to purchase the Lubra3…

We attempted to purchase the Lubra3 during the Memorial Day promotion that advertised 6 months interest-free financing through PayPal. During checkout, we were prompted to open a new credit card account, only for the transaction to later be denied. The experience was extremely frustrating because the company blamed PayPal, and PayPal blamed the company, leaving us stuck in the middle with no resolution. What made it worse was that by the time the charge issue is reversed, the Memorial Day coupon/promotion will be gone, and the company refused to honor the advertised deal afterward even though the issue was outside of our control. We now have a new credit inquiry/account opened for nothing and still cannot complete the purchase under the terms that were advertised. Very disappointing customer service experience and poor handling of a financing promotion.