Charlie from the Support Team at…
Charlie from the Support Team at Mammotion quickly resolved my issue. Great support !
关于 mammotion.com
数据更新- 网站
- mammotion.com
- 分类
- 家庭服务
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 242 条评价
- 差评回复率
- 61%（153/252 条）
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商家自述
LUBA AWD Series is the first and only Perimeter Wire Free Robot Lawn Mower that can handle complex lawns up to 5000 ㎡ (1.25 acres) with 75% slope (37°).Mammotion is leading the innovative outdoor robot solution, committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle. We provide Smarter Robot Lawn Mower, with 7+ Years of Robot Experience and 150+ Robotics Patents.
以上内容由商家自行提供，未经平台核实。mammotion.com靠谱吗？
mammotion.com（mammotion.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 635 条用户评价，属于家庭服务分类，口碑一般。评价两极分化：53% 给出 4 星及以上，同时 31% 打了 1 星；商家回复了 61% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were somewhat happy with their experience overall. Consumers generally find the advanced robotic lawn mowers remarkably easy to set up and use, appreciating the efficient cutting performance and reliable daily operation across various lawns. Many people also highlight the exceptionally helpful customer support and remarkably smooth repair processes provided whenever technical issues occur. However, some customers also noted frustrating experiences regarding unexpected device breakdowns and completely unresponsive support teams during critical moments of need. Reviewers frequently reported severe mechanical failures, problematic software updates, and major difficulties getting timely replacement parts to fix their broken machines.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
This robotic lawn mower is excellent
This robotic lawn mower is excellent. It works flawlessly, delivers very precise cutting, and keeps the lawn looking perfect with minimal effort. Reliable, accurate, and truly impressive performance.
Decent product when it works
I bought my Yuka Mini 800 July 2025, thus half a season in Northern Europe before being taken inside for winter. Once installed for 2026 the charging unit doesn’t work and now I’m on my 3rd trying to chat with customer service, so far nothing has happened, but a lot of time has been spent on useless sentences. The reason I didn’t put one star is due to the fact that when the product actually works it’s pretty good especially compared to other boundary wire robots, but if something happens you are truly left on your own with little to no help. Considering the price of around 1000 EUR for half a season I would be reluctant to buy again from a Chinese webshop hidden as European.
Superb products and now great service too.
I've been a UK customer for several years now. The products are superb - I've got two robot mowers and the results on my lawn have persuaded two sets of neighbours to order as well. Customer service wasn't brilliant originally but has now become outstanding. You can talk to a real human being without waiting on the phone for a long time and they do everything they possibly can to help. I can't recommend Mammotion highly enough.
Great costumer service
Great costumer service, quick response.
DO NOT BUY.
So, as the reviews from the other poor suckers say, avoid like the plague. You dont spend £3k on a lawn mower unless there is a guarantee. Unfortunately the guarantee is not worth the paper it is written on. If you have a problem they will dodge and squirm, repeatedly asking you the same canned questions knowing that eventually you will lose the will to live or actually die. Its a shame because the product is good when it works, now I have a £3k paperweight. I also thought that buying through Amazon would give an additional level of security. Unfortunately Amazon are happy to profit from the scam of venders throwing guarantees around and then not honouring them. So beware of Mammotion. Only buy from them if you are happy to be made a fool of.
Issue with the front wheels being "lifted" and shutting down
Mammotion responded to my issue very promptly. They offered several solutions which I implemented and so far they seem to have worked.
My Luba mini awd Lidar is nothing less…
My Luba mini awd Lidar is nothing less than miraculous. Never have to worry about it getting stuck and it just gets on with the job. Dealing with Mammotion regarding another matter was also very rewarding. Their honesty and integrity is beyond bounds. Thank you very much ... J.S.
No refund for canceled order
I canceled my order and still didn't receive my refund, this is scam...don't order from them because you will lose money
Reliable, competent and fast
The Mammotion support Team was fast and precise when it came to solving the issue with one of their charging stations for the Luba 2 AWD. After giving them the required information to activate the warranty on my charging station they promptly sent me a new one. The package arrived way ahead of schedule. Excellent!
Excellent Friendly Support
I've contacted customer services three (3) times in the past 22 months. The first was my error. They were patient and stepped me through a resolution. The second was me asking questions about relocating my RTK unit. The third was a cable problem. They shipped a new cable within hours after the diagnosis. With each experience the customer service and technical support provided was prompt, thorough and excellent.
Really quick support
Really quick support, the 24/7 support couldn’t solve it on the go though, so he had to consult others daytime. All happily solved the day after.
It's normal to hear "our service is…
It's normal to hear "our service is fast and efficient" but you guys really do deliver a great service. Thank you!
Good product
Good product, good service, average shipping arrangements.
Avoid at all costs! Customer service is completely incompetent
Zero stars would be more appropriate! I own a Yuka Mini 600 that’s under a year old, and dealing with Mammotion has been one of the worst customer service experiences I’ve ever had. When the mower works, it’s fine. But the moment something goes wrong, you are completely on your own. Customer support is not just slow, it’s dysfunctional. Expect days or weeks between responses, and when they do reply, they ask the same basic questions over and over again as if they haven’t read a single word of what you’ve already sent. You end up stuck in a loop of copy-paste responses that go nowhere. What’s worse is that there is clearly no ownership of your case. It gets passed around, reset, or ignored entirely. You’re told it’s been “escalated to the technical team” and then… nothing. No resolution, no meaningful update, just silence. This is not a one-off issue. I’ve had the exact same problem before, and it took weeks to get a “response” from the tech team that wasn’t even a real answer. Now I’m back in the same cycle again. At this point, I would genuinely trust AI to handle customer support more than the people responding here. At least AI would read the context and respond coherently. What Mammotion provides feels like intentional delay tactics rather than actual support. For a product at this price point, this is completely unacceptable. A robot mower is not a “buy it and hope it never breaks” product. Support is critical, and Mammotion simply does not have it. If you are considering buying one of these, don’t. The risk isn’t the product, it’s the company behind it. Once something goes wrong, you’ll realise very quickly that you’ve bought an expensive piece of garden equipment with no real support behind it. DO NOT BUY.
Premium product, unacceptable after‑sales support
I purchased a Mammotion mower expecting a mature, reliable product. Unfortunately, my unit developed persistent false bumper collision errors that render it unsafe and effectively unusable. Despite multiple troubleshooting attempts, the issue remains unresolved. Support follows a scripted, frontline pattern with no clear ownership, escalation, or path to resolution. For a product positioned as premium, this level of after‑sales execution is disappointing. The technology shows promise, but product quality control and senior‑level customer resolution are clearly not where they need to be. I would advise prospective buyers to consider this risk carefully until Mammotion demonstrates stronger accountability once issues arise.
Total rubbish support.
Total rubbish support.. don't buy unless you have very deep pockets..I purchased a series one ..when there were no on line references except the paid ones..Now there's plenty real owners commenting do some research look at all the online complaints from real owners..not the sponsored or Mamotion employee ones..
Quality product - quality company
Happy customer. Originally ordered Luba 2 mini but due to bad calculations on my part the mower was too small (they are software locked to only accept mapping up to mon the box) I couldn't map out my entire lawn and frankly the robot would have struggled to keep up asking it to do more than what was recommended. Return was easy. Live chat was quick and helpful and I was sent a return label. Return process was simple and I received my refund after a couple weeks. I ordered the Luba 3 - wow, what a machine. My lawn (which was a big job for me on my sit on mower) is no problem for the robot. It's not in great shape but it's never looked better. The mowers are high quality, well built, simple to set up and work as expected. Incredibly quiet too. I couldn't be happier with my experience.
I have been unable to access a…
I have been unable to access a consistent person on support services. The bot took a lot of time to get past, then two different "support team" emails, recommendations did not fix my problem. It is a safety issue, as the Vision Module(which helps prevent collisions with objects) appears defective on my Luba 2, and it gets lost in the middle of mowing. Multiple days occur between "support" responses, and the problem is no closer to being fixed. This is a very expensive robot mower and it should work!!!
Luba 5000awd fixed wheel paid $5000.00
Luba 5000awd fixed wheel paid $5000.00 Ran great for 2 years then charging station stopped working.had to purchase a complete new with adaptor as they no longer made the original (changed plug type) at year 3 it won't charge ..as warentee ran out in year 2 only help they give is return to authorised agent where they will assess and advise if it can be repaired and cost..you pay freight (I live in a remote area so freight would be in the hundreds) and cost of assessment. Service is rubbish from Mamotion and once the 2 years warentee runs out it pay pay pay! $5000.00 for 3 years is a rip off ..
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