Customer service is very poor
Customer service is very poor, was on line for 2 hours trying to find out how to return an Item. Still waiting for a answer.
关于 mammotion.com
数据更新- 网站
- mammotion.com
- 分类
- 家庭服务
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 242 条评价
- 差评回复率
- 61%（153/252 条）
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商家自述
LUBA AWD Series is the first and only Perimeter Wire Free Robot Lawn Mower that can handle complex lawns up to 5000 ㎡ (1.25 acres) with 75% slope (37°).Mammotion is leading the innovative outdoor robot solution, committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle. We provide Smarter Robot Lawn Mower, with 7+ Years of Robot Experience and 150+ Robotics Patents.
以上内容由商家自行提供，未经平台核实。mammotion.com靠谱吗？
mammotion.com（mammotion.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 635 条用户评价，属于家庭服务分类，口碑一般。评价两极分化：53% 给出 4 星及以上，同时 31% 打了 1 星；商家回复了 61% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were somewhat happy with their experience overall. Consumers generally find the advanced robotic lawn mowers remarkably easy to set up and use, appreciating the efficient cutting performance and reliable daily operation across various lawns. Many people also highlight the exceptionally helpful customer support and remarkably smooth repair processes provided whenever technical issues occur. However, some customers also noted frustrating experiences regarding unexpected device breakdowns and completely unresponsive support teams during critical moments of need. Reviewers frequently reported severe mechanical failures, problematic software updates, and major difficulties getting timely replacement parts to fix their broken machines.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Mammotion Luba2 AWD.
Mammotion Luba2 AWD. A complicated machine, unless you have a degree in Chinese and computer sciences. Terrible robotic customer service. Totally unreliable. Can't cope with a slightly bumpy garden, despite 4WD. Be warned, do not buy one, you can have my dead machine for half what it cost if you want. It is just a large paperweight.
The worst company ever to deal with
The worst company ever to deal with. Don’t buy anything from them. Terrible service and product constantly didn’t work. I replaced every part imaginable until I finally asked for a refund and then they said I went past my window (only because I kept trying their replacement parts). I replaced nearly every part (RTK, modular, charging station, cords). Would never properly connect and stay connected. At one point wouldn’t even turn on. Now with new lawn season here it just won’t connect to bluetoooth and you can operate without connecting to phone/app. They ask for logs but you can’t give that to the without being able to connect (which is my issue). They offered to send me a new set of blades. lol. Terrible
I am writing this review to warn others…
I am writing this review to warn others about Mammotion’s marketing tactics, specifically their Black Friday "offers" which turned out to be anything but a deal. The pricing is a jungle I purchased my Luba Mini LiDAR AWD during Black Friday (off-season) because it was explicitly marketed as the cheapest time of the year to buy. Now that the season has actually started, I’ve found the exact same machine at a significantly lower price—and to make matters worse, it now includes a garage for free. Their pricing strategy is a complete maze and feels intentionally misleading to early adopters. Hardware vs. Software It is a shame because the hardware itself feels solid and well-engineered. However, the software is simply not ready for prime time: • Failure to dock: During the first week, the mower was incapable of finding its way home. It would just keep driving aimlessly until the battery died in the middle of the lawn. • Delayed fixes: It took about one-two weeks for a software patch to arrive to fix this basic, essential function. Conclusion Don’t let the "limited time" sales fool you. You risk paying a premium to act as a beta tester for unfinished software. I feel cheated by their Black Friday promises and would advise others to be very cautious.
it is the most useless in regards to…
it is the most useless in regards to climbs on step hills the software is nowhere user friendly the traction is useless
Destroys your lawn, and customer support is non existent
The Luba 2 Mini is fine on large open grass. But as soon as it needs to turn around, or mow a restricted space, it confuses itself and spins around, churning up the grass. It's destroyed my lawn in areas. And the Mammotion customer support is appallingly bad, they take weeks to respond, and then ask questions that you've already answered, before asking again weeks later. I'd avoid Mammotion until they can fix their firmware and their support.
Outstanding customer service
Outstanding customer service – they really went the extra mile! I ordered a LUBA 3 AWD from Mammotion 10 days ago. When the price dropped significantly during their Easter promotion (by about 3 450 kr), I contacted support and explained the situation. Their response was fast, friendly, and professional. Special thanks to Bob from the support team – he quickly approved a full price adjustment and confirmed they would refund the difference to my original payment method. No hassle, no complicated process – just excellent service that made me feel truly valued as a customer. This kind of responsive and helpful support is rare nowadays, and it has made me even more excited about receiving my new robot mower. Mammotion clearly cares about their customers and stands behind their products. Highly recommended! I will definitely buy from them again in the future.
Great company
Excellent customer support once you call. Great product
Don't buy unless your lawn is completely flat
Bought a Yuka mini 600 to take the burden of mowing my lawn off me. Unfortunately it doesn't do the job. You need to have a completely flat lawn for it to work. Even the slightest incline stops it from working and I am continually going out to restart it.
Disappointing first impression
I was really excited to use my new Yuka mini 2 800 only for it arrive with no 4g module meaning I couldn’t use the RTK to cut my grass. As part of the promotion I was also eligible for a feee mini garage which still hasn’t been shipped a week later and I’ve had no correspondence. It’s a shame because I have heard great things about the mowers and was looking forward to using it, but my first impressions of Mammotion hasn’t been great.
mammotion.com 回复2026-04-20
Hello, thank you very much for sharing your genuine user experience with us; we have carefully recorded your feedback. We attach great importance to every issue you have raised, and we hope to contact you as soon as possible to assist in confirming the device configuration and the shipping progress of the complimentary items, as well as to provide you with the appropriate solutions. Thank you for your patience and understanding, and we sincerely apologise that this experience has not met your expectations. We will treat your feedback with care and continue to improve our products and service processes.
Luba 2 AWD won't connect - poor customer service
I have a Luba 2 AWD that just recently stopped connecting to my phone via bluetooth. It mowed three zones on Saturday, but when trying to run the 4th zone on Sunday it wouldn't connect. I have had multiple chats and phone calls with Mammotion service, and they have been unable to solve the issue. Meanwhile I have a lawn that needs mowing and a mower that has been down for the last 7 days. All I get from them is a promise to escalate the issue and make it a priority and apologies for the inconvenience and thanking me for my patience. This company has no concept of customer service and if I had known this was the case I would not have done business with them. Update 4/20/2026: I was contacted by Mammotion stating that after completing the troubleshooting process, the mower has to b e returned for repair. So now I have to wait what will certainly be another week or more without the use of my mower. I will have to incur added cost to get my lawn mowed in the meantime. I am not impressed.
mammotion.com 回复2026-04-20
Hello, thank you very much for providing such detailed feedback regarding your usage and service experience; we have carefully recorded your situation. We highly value the issues you raised regarding device connectivity problems and the unsatisfactory customer service response, and we hope to contact you directly as soon as possible to further investigate the cause of the device malfunction, as well as to provide a solution so that your lawn mower can resume normal operation as soon as possible. Thank you for your patience and feedback; we will treat each issue with care and continue to improve our service processes to prevent similar situations from occurring again.
This robot is not children safe i
This robot is not children safe it’s has cameras one front not in back when it’s moving backwards it’s do not stop.My daughter she is 14 months old she was following and then suddenly it’s started to roll backwards and didn’t stop it’s went over her legs cutting her boots thanks god they were to big for her so she didn’t get any injuries,just sliced her boots.So don’t live child with this robot.
Warning: Premium price, but they offer cheaper, refurbished downgrades for warranty
I purchased a top-tier Luba 2 AWD 10000 (over €4,300) specifically because I have a 10,000m² property. I bought it through their official dealer, Maxxteknik (Order #1318). When it broke down under warranty, the dealer kept it for months and returned it completely unfixed. I escalated the issue to Mammotion's official support, but their customer service is absolutely zero. Instead of offering a refund or an identical new replacement, their only "solution" was to try and force me to accept a cheaper, lower-capacity model (the 5000X), explicitly stating it might be a "refurbished" unit. How am I supposed to mow a 10,000m² property with a 5,000m² capacity, second-hand mower? You cannot take a customer's money for a premium new product and try to replace it with a cheaper downgrade when your repair service fails. Customer care is non-existent.
Great product great support if it matters
I did bought the Luba mini a year ago for my estate in Italy. Main issue, it should be operated automatically and remote through WiFi out from Germany. I do follow the action to a separate camera located nearby the mower. One month ago the WiFi connection got trouble. Couldn't operate the mower. Could not find out whats the reason. Went in touch with support. The guide me very well but we couldn't solve the problem. Than guest came in and did recognize the mower wasn't located in his loading station well. So they connect him well and it run again with WiFi. The support team did follwo me very close and professional.
Overcomplicated & disappointing
I bought a Yuka Mini 600 as I liked the idea of no boundary wires. I plan to have a external plug put in place so it can be kept outside, but in the meantime naively assumed I'd be able to use the machine by manually popping it onto the grass and taking it in afterwards. First thing I realised was the self mapping option doesnt work unless you have raised beds or a solid permiter all the way around your lawn. After getting stuck in flower beds numerous times I gave up with this feature. It has a handy manual mapping option, where the app allows you to use your phone as a remote control, to drive the machine around the perimeter of your lawn. Fab, I figured once that was that done, given gps, in the future it would easily be able to tell where it was on my lawn. Not so. You cannot place the machine down on the lawn manually and have it get to work. It cant correcrky identify where it is on the lawn, and if you set it loose and hope it will figure it out, at best you're likely to only have a small corner of the lawn cut. I resigned myself to having to manually map the lawn each time until I get the charger installed outside, however now the app is throwing up an error message, which seems to be an issue with it getting satellite signal (the reciever is showing as functioning fine however). This is not an issue I was prepared for as I'd thought this feature would be a either/or situation since it can access the internet. I'm really quite disappointed by this machine. I purchased a top of the line robot vaccume about 7 years ago, which automatically maps my home floor plan, can sense obstacles and dropped edges with ease and avoids them, and can be popped down at random in any room in the house and is able to recognise where it is on the floor plan. I'd naively expected the tech robot lawnmowers like the Yuka use to at least be comparible to this by now, if not better. But it's perhaps worse than my 7 year old vaccum, and yet based on the issues I'm facing with the app, believe they've overcomplicated it. Prior to purchasing the Yuka, I had been under the impression it could be used without the internet or the app. I liked this concept, as its not uncommon for companies to go bust, and if it can be used simply (even if that means loss of features) then it can keep functioning even if there's no app support. However, after using the Yuka for a month, I do not believe it's possible to use without the app. So if you're looking for a machine that can be used in a low tech plug and play way, with long term reliability, this isnt for you. I regret buying this machine, but will persevere to try and at least see my moneys worth out of it.
mammotion.com 回复2026-04-20
Hello, thank you very much for your detailed feedback. We sincerely apologise for the inconvenience and trouble this has caused you. We have carefully recorded the issue you reported. We will contact you as soon as possible to better understand your actual usage environment, assist you in troubleshooting the problem you are currently experiencing, and provide you with a more suitable solution where possible. Thank you for your patience and honest feedback. We take every piece of feedback seriously and will continue to improve our product experience.
I placed an order on Saturday it’s Thursday and they won’t refund me
I placed an order on Saturday, decided to change the model I ordered for a bigger more expensive model mower. I live chatted them an explained this. I was advised to cancel the order and place a new order. It is now Thursday… they still have not issued me a refund and are ignoring all my messages. This is a serious warning to all those thinking of buying mammotion… go buy a husqvarna from a dealer that will care about you and not ignore you. I’m going to go to my bank now to dispute the transaction. I’m in total disbelief of the service that this company gives when they are presented so well. (For context the order is showing as un-fulfilled and the only way to get in touch is via live chat…. They just say they need to pass it onto their superiors?)
Horrendous customer service.
Horrendous customer service. #18370UK Issue with order multiple emails no reply in over two weeks. Live chat just sends them an email. Worst company I’ve ever dealt with for customer service. Item just wasn’t refunded, wasn’t shipped no communication. So lucky I have Amex they just charged it back.
LiDAR mapping makes wires obsolete and…
LiDAR mapping makes wires obsolete and it handles steep inclines with ease. This is easily the most efficient robot mower on the market right now
Excellent when it worked
Excellent when it worked, returned my mower is it would not switch on. Three weeks later and the same response, ‘We will urge our technicians to prioritize your machine and expedite the process’. At what point do they give up and simply replace the machine?
mammotion.com 回复2026-04-11
Thank you for bringing your concerns to our attention. We sincerely apologise for the unpleasant experience you have encountered. This is not the level of service we strive to provide. Please be assured that we take this matter very seriously. A member of our customer service team will contact you as soon as possible to discuss and find an appropriate resolution together. Your feedback helps us improve our service, and we truly appreciate the opportunity to make amends and provide you with a satisfactory outcome.
After one year of usage
After one year of usage I can say that it was the best choise to buy Luba 2.
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