LUBA AWD Series is the first and only Perimeter Wire Free Robot Lawn Mower that can handle complex lawns up to 5000 ㎡ (1.25 acres) with 75% slope (37°).Mammotion is leading the innovative outdoor robot solution, committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle. We provide Smarter Robot Lawn Mower, with 7+ Years of Robot Experience and 150+ Robotics Patents.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the advanced robotic lawn mowers remarkably easy to set up and use, appreciating the efficient cutting performance and reliable daily operation across various lawns. Many people also highlight the exceptionally helpful customer support and remarkably smooth repair processes provided whenever technical issues occur.
However, some customers also noted frustrating experiences regarding unexpected device breakdowns and completely unresponsive support teams during critical moments of need. Reviewers frequently reported severe mechanical failures, problematic software updates, and major difficulties getting timely replacement parts to fix their broken machines.
The mower broke down a couple of weeks ago
Basically the charger failed and I have been constantly trying to get updates on when the charger will arrive
Apparently they don’t carry stock in Australia and can’t tell me when this common spare part will arrive
The unit is under warranty but they don’t have any answers as to when I can expect the part
My next issue is I will need to pay a co tractor to cut the grass as the robot mower is not able to cut long grass
They really are poor at getting a eta on parts in Australia and it’s a concern they don’t carry basic parts
My friend also has the same mower and he has had to replace 2 x power transformers under warranty
Now it’s out of warranty and Brocken again he has removed it and bought a new Husquavarna robot mower as he to found Mammotion hard to deal with and no urgency in getting issues fixed
Yes it cuts a great lawn but there after sales support is shocking hence why I gave them 2 stars and not 1
Hopefully I either get a refund or a replacement mower in the coming days
mammotion.com 回复2025-12-18
Thank you for your feedback. All comments are very important to us, and we are sorry to hear that you have had such a frustrating experience. Regarding this situation, we will forward it to the relevant team for priority handling, provide you with a satisfactory solution, and ensure the issue is resolved and does not happen again.
Mammotion have been great to deal with. we bought the Yuka 1000 with the sweeper kit and it has transformed our lawn...bit of a hassle to setup...but once that was done it runs perfectly - cutting 230m3 of lawn in 89 mins. our kikuyu grass was difficult to manage and always had weeds and winter grass coming through - but since we have used the Yuka - our grass now looks like a golf green. Because it cuts so frequently it prevents weeds from growing and spreading, and the kikuyu grows naturally taking over all weeds. we Have had a small issue with the Sweeper - but Mammotion have simply sent out another as a replacement.
Bang for buck its the best there is.
Great product, head and shoulders above other robot mowers. Easy to setup, and works great. Regular cleaning of the blades the only downside. Service has been great, always friendly and very responsive.
I loved the little robot but customer service is a joke.
Worked really well and did a great job. Easy to set up. We had the odd time he got stuck or needed some help but all in all ok. 6 months in his wheel broke and the rotor blades kept jamming. Sent him off for repair. That was difficult as local package place would not take him as to large for them but in the end they arrange a pick up and all ok. Few weeks later it comes back, wheel fixed but the blades not fixed and now has a large crack on the top. Emailed to ask for them to fix it and now I am stuck in a loop of tests they want me to proforma that will diagnose the issue with the blades. Ignoring my question if you fixed it when it came to you what did you in fact do? And the crack on the top. Before it was returned the first time I asked to confirm both issues were fixed and I was told it was a great question and yes both elements were fixed (great question sounds like AI to me).
All in all it feels like you are talking to AI or people who are not allowed to say anything that is not in a customer friendly prewritten text that means they will never address any issues.
So great product till it breaks after 6 months then its a very expensive garden ornament.
Update after this review they fixed the device and asked me to remove the review which I will not do. It is now fixed but I don't feel confident in the future and they never addressed any of my comments or concerns just fixed the unit, which they should have done in the first place.
mammotion.com 回复2025-12-18
Thank you for your feedback. All comments are very important to us, and we are sorry to hear that you have had such a frustrating experience. Regarding this situation, we will forward it to the relevant team for priority handling, provide you with a satisfactory solution, and ensure the issue is resolved and does not happen again.
Very positive. The problem was resolved. However, my robot cannot proceed when the satellite is not in the proper orbit resulting in a weak signal.
Thanks
Customer service keeps resetting the 24 hour response window when we call in for update.
I receiveved a Luba as a birthday present from my daughter and as expected was super exited to get started. After testing the unit and playing it with for a day we decided to wait til we had more time to setup properly. Couple weeks go by and and we decide to setup but now my unit will not connect to bluetooth device through Mammotion app. After calling we were told to troubleshoot and reset, etc. Going thorugh all steps we were then told to upload our logs which honestly was frustrating because we don't have any logs from our side because the unit is not being found in the mammotion app. We were told to send pictures in of the issue. We did all the above and were told that the visual module may be damaged and that it would need a replacement. We are still waiting on an update from the technical team after submitting the logs and being told that they had figured out the issue. This has been going on 2 weeks with no resolution. After seeing how much this unit cost I am highly disappointed in the service provided. If i had bought the unit and not my daughter as a present it would have easily been returned by now. Can't give an honest review on the mower iteself just the issues from service and warranty team.
mammotion.com 回复2025-11-16
We are very sorry for the issues you’ve experienced with your machine and for the long delay in resolving your case. We completely understand how frustrating this has been.
We have now expedited your case, and the replacement part will be shipped to you as soon as possible. Thank you again for your patience and for taking the time to share your feedback. We truly appreciate it.
Support center is quite reactive and proposed me a solution to my issue via a beta release of the application. Handy to participate to beta testing and in addition to get served faster than the normal release lifecycle.
The robot enters low-power mode while on the charging station and then automatically shuts down. This means you can't connect via the app remotely. You have to physically go and turn the robot back on to connect and make a change. Apparently this is normal behaviour. 1-star for being uselessly remotely robotic. May as well require you to plug an iphone into it.
Other than that, it mows beautifully and effectively. It doesn't mulch leaves, so you will need another way to gather leaves up off the lawn.
Mammotion - CaseID: LP-814573506653061120
mammotion.com 回复2025-11-02
Thank you very much for sharing your feedback with us, and we’re truly sorry for the inconvenience this behavior has caused.
The robot entering low-power mode on the charging station is part of the current design to protect the battery’s lifespan. However, we understand this affects remote access, and your feedback is very valuable. We have shared this with our inner team for evaluation as we work on improving the user experience.
To better assist you, could you please share your order and contact information? We would like to check your case and provide further support.
Thank you again for helping us improve.
I own two LUBA II mowers. The problems have been many. At first Mammotion was supportive. Now they don't do as promised. Just another rip-off. There are so many these days. Dark times.
mammotion.com 回复2025-10-31
We’re very sorry to hear that you’ve experienced quality issues with your LUBA mower, and even more sorry to hear that you feel unsupported by our customer service — this is definitely not the experience we want for our customers.
Please kindly provide us with your order information, and we will personally make sure that our relevant team contacts you promptly to help resolve your concerns.
Thank you for giving us the opportunity to make things right.
Dealing with Mammotion has been a joy. Rarely, in this day and age, are you treated with appreciation and respect by any company. But ever since my Yuka Mini 500 arrived, they've been wonderful to deal with. As expected, my robot mower does everything I'd hoped for. My lawn has a nice, professional, sculptured look. Worth every cent! I just wish I'd made my purchase earlier.
I now have a LUBA for 2 years. In the first year the charging adapter failed and was (after long back and forth) finally replaced. One year later, again the battery doesn't charge anymore. Now Mammotion claims that the battery needs replacing and the device is unfortunately out of its warranty so that I have to send it in and pay for the entire repair myself. This is ridiculous for a device of that price point. And customer support is just repeating and explaining what a warranty is for. I can only recommend AVOID!
UPDATE: now Mammotion offered me either to additionally purchase a refurbished device or a 10% discount when buying a brand new device. Laughable after owning one of their products for only 2 years. Mammotion does not seriously try to take responsibility for the lacking product quality. Therefore, AVOID!
mammotion.com 回复2025-10-27
We’re very sorry to hear about the issues with your mower and understand your frustration, especially regarding the warranty situation.
We’ve already escalated your case to our senior support team to review it carefully and find the best possible solution for you. Thank you for your patience and for bringing this to our attention — we truly value your feedback and hope to resolve this to your satisfaction as soon as possible.
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