mammotion.com

Yuka mini works really well for my lawn

Yuka mini works really well for my ~300m². Support is excellent so far, even on weekends. Good improvements in App and Firmware since I bought it, gets better every time...

A huge mistake, 4 year warranty means nothing

I purchased a LUBA AWD approx. 12 months ago. Upon receipt of the device, it failed to work. There were 2 issues. Warning messages for bearings being out of temperature range and also the RTK was not able to connect. I spent the next 6 months trying to get support from customer services. This was incredibly painful. Finally they agreed to repair the “brand new never used mower”. Thank you Mammotion. 2 weeks later the mower was returned, the bearing issue was resolved. However the RTK issue remains. Another 6 months on, I have not been able to close this issue. Mammotion is truly a terrible company, poor customer service, a product still in development, inadequate support. They are currently refusing to refund my money, hence I have now had to submit a section 75 through my credit card company. If you are considering a robot mower, please do not make the same mistake as me. Buy a Husqvarna, perhaps a little more expensive but you get 20 years of experience and a much more mature product Shame of you Mammotion, please refund my £3100. The mower has never worked and not made is further than the base station!

Awful customer service experience, AVOID!

DO NOT touch this company with a barge pole. After receiving my mower, it's capabilities were massively exaggerated and it was incapable of cutting grass acceptably. While the initiation of the returns process was fine, the process of actually getting my money refunded has been a disgrace. It's 3 weeks after they confirmed receipt of my return and I'm still yet to receive my refund. Constant fobbing off and being told it'll be another 3/5/7 business days. If you value your money, spend it elsewhere.

Mower never arrived

Mower never arrived, Parcelforce ARE crap, Even when I requested they deliver to local post office they failed. I gave up and bought another machine, on top of that I am still waiting for my money back, apparently they wont refund me until it arrives back with them in depot. Third time of asking for refund still nothing Order M11652UK

Amazing support service

Amazing support service - took care of my repair and provided constant updates throughout the process!

Public Warning: Mammotion Is a Customer Service Disaster — Avoid Them at All Costs

I’ve just finished the worst customer experience of my life with Mammotion and their Yuka mower. If you’re even thinking about buying from them — please read this before you do. What should’ve been a premium, smart mower turned into two months of endless support hell. From August 11 to October 1, I went through 67 pages of messages, 6 different ticket numbers (#226435, #226475, #227782, #287264, etc.), 8 support agents, and over 30 emails and 7 live chats. All to get help for a simple fault: a broken wiper, water in the camera, and firmware that made the mower unusable. At first, they promised: • “We’ll replace the vision module.” • Then: “We’ll send a new Yuka right away.” • Then: “We can only repair it.” • Then: “We’ll ship a refurbished one.” • Finally: “We’ll apply for a brand-new Yuka.” • I have been promised the same new blades 4 times and nothing recived as compensation Every promise fell apart. Every “tomorrow” turned into another lie. I was told five separate times that a package “was shipping the next day.” Not one of them was real. Tickets were closed mid-conversation, replies took days, and every new agent acted like they’d never seen the case before. I had to quote EU consumer law just to get them to acknowledge that I was entitled to a working mower within warranty. Even when they finally agreed to send a replacement, it took six full weeks before a new Yuka finally left their warehouse. And still — more excuses: “system delays,” “tracking number tomorrow,” “waiting for warehouse confirmation.” It was endless. Meanwhile, my lawn looked like a jungle, and I was stuck begging a robot company for basic human decency. Let’s be clear: Mammotion doesn’t “support” customers — they wear you down until you give up. They copy-paste apologies, contradict each other, and seem to have no internal system at all. They sell robots, but treat people like robots too. If you ever have a problem with a Mammotion product, be ready for months of frustration, broken promises, and gaslighting. Save yourself the stress and buy from literally any other brand. They make mowing robots, but their customer service belongs in the Stone Age. This company needs to be held accountable. Don’t make the mistake I did.

Excellent

Excellent product and great after service. Recommended.

Gary Boyle美国 · 写过 1 条评价 · 体验于 2025-10-03 · 发表于 2025-10-06

If you want a constant headache- buy this

Item does not do what it says. Constant errors. Need a lot more R&D before they released this.

James美国 · 写过 2 条评价 · 体验于 2025-09-24 · 发表于 2025-10-05

They stand behind their product.

I am impressed with the Luba 2 mower. It mows well and has easy to use controls. After some time of using it with no issues, one day I did run into a problem. It started having an issue staying connected to the network and Bluetooth. I opened a warranty claim to the Mammotion team, they had me send in the unit. They were able to resolve the issue and send me back a fully working Luba 2. I understand that it is inevitable that any mechanical devise will run into an issue. I am impressed by the Luba 2 unit and by how the Mammotion team stood by their product and resolved the issue.

Excellent Customer Service

This is my first robot mower and I found it easy to set up and operate. Unfortunately I broke the front sensor after one weeks use. Mammotion customer service was truly excellent. I was able to send it back and received a replacement within a week. There were no quibbles, just brilliant service..

I Cannot emphasise how bad this company…

I Cannot emphasise how bad this company is, they should NOT be allowed to trade on the internet. They took 3 weeks to dispatch the Pool Cleaner so when it eventually arrives your 30 day warranty is nearly up giving you no time to put your purchase through its paces. Then when i tell them its not working they said ``technical will be in touch`` but never did. Then they offer you £20 discount for a poor service which they take back when they eventually refund you, yes refund you??? WHAT!!! Then they say the £20 was a discount and not a compensation!!!! Then when returning they say i`ll be refunded when its signed for? Well excuse me, Mammotion emailed me the return label and i had to remind them about that so its up to them if its a signed for service or not. Oh please, ffs i lost so much sleep its absolutely disgraceful. Do your selves a favour and shop around elsewhere. These people are a bunch of cowboys.

I got the answer to my question

I got the answer to my question - fast and was very satisfied.

My essential luxury

Buying a Yuka Mini I thought was going to be a luxury. We'd just moved house and had a larger lawn. I had heard someone on TV talk positively about Mammotion, and to be honest I was in two minds - even at the lower end of the market they're certainly more expensive than a traditional lawn mower. But I can't express how pleased I am having made the decision to buy this. I've had it for just over a month. It was so easy to set up - within 15 minutes it was out doing it's job. After a few cuts I noticed it was not going to all the boundary of the lawn as my boundary is very curvy. I was able to change the boundary using the app and make it perfect. I thought that it would save me loads of time... but what i do now is sit outside with a drink and watch it mow. As I said, it's become my essential luxury.

Gašper Kresnik斯洛文尼亚 · 写过 2 条评价 · 体验于 2025-09-26 · 发表于 2025-09-26

They will sent me the new front axel…

They will sent me the new front axel that broke.

Martin奥地利 · 写过 2 条评价 · 体验于 2025-08-08 · 发表于 2025-09-22

excellent quality of the mower

excellent quality of the mower. Was up and running within 15min. Great work

Gregor Papić斯洛文尼亚 · 写过 3 条评价 · 体验于 2025-08-21 · 发表于 2025-09-21

Quick reply

Benoit Lorendeaux瑞士 · 写过 6 条评价 · 体验于 2025-09-15 · 发表于 2025-09-19

Bought the Luba 2 5000 for my dad

Bought the Luba 2 5000 for my dad. He is 85. The robot now mows for him, so he has more time for other stuff. Setup went very well, absolutely no issues. Even though the lawn is very rough, it works perfectly.

Good robotic lawn mower

Good robotic lawn mower. The obstacle detection could be improved a little, as the robot knocked over a small bush several times. It detects all other obstacles very well. The support team was also very friendly and helpful. Overall, I am very satisfied with the robot.

I absolutely love my Luba 2

I absolutely love my Luba 2! It has given me flawless mowing for many months now! It's so nice being able to look out my kitchen window watching it go. It's great no longer having to break out my big zero turn mower, filling it up wth gas, checking the oil etc. Only maintenance you have to do is changing the blades and doing a general clean up roughly once per month. Other than that, it's pretty much been set it and forget it and let it do its thing. I'm very happy with my purchase!

The customer support is every bit as amazing as the mower itself

I have been very pleasantly surprised with the chat based customer support. The AI chat is very responsive and content focused, so you can ask questions about specific things, and it seems to be scanning the support knowledge base to provide answers, which is the way that it should be. At the point where it could no longer answer my question or address my issue, it connected me to a live person right away whose name was Emma, and she helped me to resolve the problem. My mower was suddenly not moving at a steady pace, and this was in the evening my time so I didn’t really expect to be connected to a live person. But after diagnosing the issue, Emma had me reboot the mower twice, and that fixed the issue. Also, I was able to upload video through the chat interface so that Emma could see exactly what I was talking about. So, I had a problem after hours on a Saturday evening, I connected to support through the chat tool directly in the application, I was transferred to a live person when the AI chat could not resolve my problem, and Emma did help me resolve it. In the customer service world this is called a one call resolution and this is really the Holy Grail of any kind of technical support. I have seen negative comments about customer support for these mowers, but this has definitely not been my experience. In my opinion, their technical support matches the surprise I originally felt about the performance of the mower itself. And it reinforces my thoughts that this is the best investment I have made in lawn care in quite a while.