LUBA AWD Series is the first and only Perimeter Wire Free Robot Lawn Mower that can handle complex lawns up to 5000 ㎡ (1.25 acres) with 75% slope (37°).Mammotion is leading the innovative outdoor robot solution, committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle. We provide Smarter Robot Lawn Mower, with 7+ Years of Robot Experience and 150+ Robotics Patents.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the advanced robotic lawn mowers remarkably easy to set up and use, appreciating the efficient cutting performance and reliable daily operation across various lawns. Many people also highlight the exceptionally helpful customer support and remarkably smooth repair processes provided whenever technical issues occur.
However, some customers also noted frustrating experiences regarding unexpected device breakdowns and completely unresponsive support teams during critical moments of need. Reviewers frequently reported severe mechanical failures, problematic software updates, and major difficulties getting timely replacement parts to fix their broken machines.
I had a very positive experience with Mammotion customer support. They treat every problem individually and with real care, which makes you feel supported and looked after from start to finish.
The communication was professional, polite, and efficient, and the whole process was handled at a very high level. It is clear that customer satisfaction really matters to them.
I truly appreciate their approach and can confidently say that Mammotion is a company worth recommending.
I recently had a technical issue with my Luba 2 and contacted the Mammotion team. From the very first moment, their service was impeccable. What I value most is not just the product itself.
They provided me with constant and close follow-up throughout the entire diagnostic process. In the end, after exhausting all options, they managed the replacement with a new robot with complete efficiency. It's difficult
BEWARE - THEY ARE SCAMMERS.
ORDERED A LUBA 2, 8 DAYS AGO, THEY ARE LYING AND SAYING IT HAS BEEN DISPATCHED, WHEN THE TRACKING CLEARLY STATES OTHERWISE, THEY ARE IGNORING E-MAILS, YET HAVE TAKEN MY MONEY. THEY ARE PURE SCAMMERS, THEY SELL YOU AN ITEM, AND DON'T SEND IT OUT TO YOU.
MOST OF THEIR YOUTUBE REVIEWS ARE PAID PROMOTIONS, AND MOST OF THEIR POSITIVE REVIEWS ARE FAKE. THEY ARE A BUNCH OF SCAM ARTISTS.
mammotion.com 回复2026-04-02
Thank you for sharing your concerns, and we're truly sorry to hear about your experience. This is not the level of service we aim to provide.
We understand your frustration regarding the delivery of your machine and the lack of communication. Please rest assured that we take this very seriously. One of our support team members will contact you as soon as possible to check the shipping status and work with you toward a proper resolution.
Your feedback helps us improve, and we appreciate the opportunity to make things right.
The robot lawnmower didn’t work initially but mammotion got it working in the end
I bought this for my mum, she’s 76. It didn’t work initially because the lawnmower wouldn’t connect to the phone since it kept saying it was bound to another device. However after some lengthy discussions and exchanges with the customer service they did manage to resolve the issue by unbinding the robot lawnmower from this mystery device to allow me to connect it and get it working.
Now that it’s up and working the little robot does a good job. It cuts the grass neatly and quietly and when it’s finished it goes back to its charging station. It allows you to get on with other things whilst it cuts the grass.
mammotion.com 回复2026-04-02
Thank you for sharing your experience, and we’re truly sorry to hear about the difficulties your mum has faced with the mower and our service. This is not the level of support we strive to provide, and we completely understand your frustration.
We take your feedback seriously. A member of our support team will reach out to you as soon as possible to help resolve the issue and discuss next steps, including your refund request.
Thank you for bringing this to our attention — we appreciate the opportunity to make things right.
Very misleading. I purchased a yuka 2000 and the picture and all the videos clearly showed it comes with a sweeper kit, only to receive a mower without it. Customer service offered me a set of blades as a gesture of good will, they cant be serious...
mammotion.com 回复2026-03-23
Thank you for bringing this to our attention, and we sincerely apologize for the confusion and disappointment this has caused.
Please know that we take your feedback seriously, and we regret that the initial offer fell short of your expectations.
A member of our support team will reach out to you as soon as possible to review your case and work toward a fair resolution.
Thank you again for your patience and for giving us the opportunity to make things right.
I all honesty I cannot recommend this product. I ordered one and there was a considerable delay in delivery. The company did offer me a free set of cutting blades When the machine arrived I assembled it as per the instructions and it worked for 90minutes before failing. String of error messages and there was no way of getting it to complete the first complete mow. I spent hours taking pictures of the machine, the box and downloading logs. This was requested by the company. Eventually they decid e the unit had to be returned. I repacked the machine which was a considerable effort. They arranged pick up which was cancelled at the last minute the mower now sits in my hall as the next pick up appointment could not be arranged for over a week. The company have replied to emails and have tried to help but my overall impression is that this is a poor product supported by atrocious logistics. Shop around or ideally get a local company to come and install a mower
mammotion.com 回复2026-03-23
Thank you for taking the time to share your detailed experience. We’re truly sorry to hear that your journey with our product has been so frustrating, from the delivery delay to the issues with setup and the return process. We completely understand how disappointing this must be.
We appreciate your patience in working with our team, and we regret that the logistics and service experience did not meet your expectations. Your feedback is incredibly valuable, and we will share it with the relevant teams to help us improve both our products and processes.
We hope to learn from this and do better. Thank you again for your honesty.
My Luba 3 arrived yesterday and broke within a day
My Luba 3 arrived yesterday. I was so excited to get started with it, but it broke after 2 hours of use. The Luba failed to connect with the front-bumper, meaning I can’t use it anymore. Really sad. The connector to the front bumper seems broken, as it is completely loose. So disappointed by the experience. I have opened a ticket and now waiting for an answer. I am expecting to receive a new one. Mammotion please try to solve this asap, more than happy to delete/change this review after a good handling of this complaint.
mammotion.com 回复2026-03-23
Thank you for bringing this to our attention, and we're truly sorry to hear about your experience with your new Luba 3. We understand how disappointing it must be to receive your mower only to have an issue arise so quickly.
Please know that we take your feedback seriously. A member of our support team will reach out to you as soon as possible to address the issue with the front bumper connection and work toward a solution for you.
We appreciate your patience and the opportunity to make things right.
The hardware is great. But the software is bad.
There's one reason for this : there's no user feedback channel.
It's just impossible for a user to point problems. They just don't care.
The interface is bloated with useless constraints for exemple : a no go zone must be completely inside an allowed zone, so you can't reduce a zone if there's a new object along its sides. Typical of a developers in their office bubble.
Note that their answer to my review doesn't include a link to post feedback. So it's doomed to stay bad.
mammotion.com 回复2026-03-23
Thank you for sharing your honest feedback — we truly appreciate it.
We're glad to hear that you're satisfied with the hardware, and we completely understand your frustration regarding the software experience. Creating a smooth and intuitive user experience is something we take seriously.
Your insights regarding the user interface and the challenges you've encountered with zone adjustments are truly valuable to us. We take your concerns seriously, as they help us understand where improvements are needed most.
Please be assured that our team is actively working to enhance both the software experience and the ways users can share feedback. We will continue to review and refine the features to make them more intuitive and flexible for real-world use.
Thank you again for your feedback — it helps us grow, and we hope to earn back your trust as we continue to improve.
The robot was great to start with. But the battery has failed at less than 12 months old, and the customer service is really poor. I’ve contacted Mammotion four times now to resolve the issue and every time I’ve been told that someone will get back to me, but they haven’t. I cannot recommend this company.
mammotion.com 回复2026-03-23
Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered. It’s disappointing to hear that your battery issue has not been resolved despite multiple attempts, and we regret that our follow-up has fallen short of your expectations.
Please know that we take your feedback seriously. A member of our support team will reach out to you as soon as possible to address the battery issue and ensure we find a proper resolution for you.
We appreciate your patience and the opportunity to make things right.
Very good experience with Mammotion.
The customer support team is responsive, professional, and genuinely attentive. All interactions have been clear, serious, and constructive, with a real willingness to support customers and find appropriate solutions.
You can feel that this is a company that truly cares about its users and customer satisfaction. A brand I trust.
I order a Mammotion Yuka 600 mini and realised that I should of bought the Mammotion Yuka 800 mini as its bigger battery capacity was actually perfect for my lawn and got intouch with Mammotion customer service and asked if I could change my order 24 hours after a purchased.
They were able to intercept my Yuka 600 mini order and stop the shipment.
They then went ahead and initialised a refund for my order and I then went ahead and ordered the Mammotion Yuka 800 mini and it was out fir delivery the next day.
Customer service was outstanding 👏
So far I'm very impressed with the companies sales department and I am looking forward to receiving my Yuka 800 mini and will then give a review on setup and its operation
Although from what I've seen on video reviews and written reviews, The Mammotion lawnmowing robots are second to none in the world and have been for years.
Highly recommend
Constantly having to re-map lawns. Constantly loses connectivity even though my gardens are half the 3000m2 “claimed” coverage. Every single time I send it out I expect issues.
mammotion.com 回复2026-02-22
Thank you again for your valuable feedback, and we hope your experience with the mower moving forward will be much smoother.
Thank you for sharing your experience with us. We're truly sorry to hear that you're constantly having to re-map your lawns and experiencing connectivity issues, even within the claimed coverage area. That's certainly not the experience we want for our customers.
Regarding this situation, we will forward it to the relevant team for priority handling, provide you with a satisfactory solution, and ensure the issue is resolved and does not happen again. We'll prioritize your case and work with you to resolve these issues.
We hope to have the opportunity to make things right.
The help desk were fabulous in dealing with my issue and able to provide support with help instructions easy to follow and solved the problem. The were also fast to follow up and check in and ensure the problem was fixed. Awesome stuff - thank you 🤗
Strong cutting performance undermined by poor reliability and slow support
I purchased two units to replace my old Toro 325D and reduce the time spent mowing a ~10,000 m² lawn. I considered Yarbo, but its European pricing was unjustifiable, so I chose this instead.
Initial experience:
Setup was simple and cutting quality is genuinely excellent. When operating correctly, the mower is precise and delivers a very clean result. Unfortunately, day-to-day operation is affected by recurring GPS errors (leaving work zones, entering no-go areas), unreliable Wi-Fi despite strong coverage, poor camera quality, docking failures, and unnecessary obstacle detections.
Reliability & support:
Reliability has been unacceptable. Across two units, I experienced three major hardware failures in the first season alone (cutting motor and wheel hub motor errors). Each failure required return for repair, leaving me without a mower for multiple weeks during peak growing season.
Customer support is courteous but extremely slow and poorly coordinated. Shipping labels routinely took 6–9 days, communication was inconsistent, and basic logistical errors occurred—such as being asked to send in mowers already received, or being told a unit was delivered to my home when it was actually sent back to the repair center. Despite repeated assurances, I never received repair reports explaining what was fixed or replaced.
Pros
Excellent cutting quality
Straightforward installation
Well-designed app
Cons
Repeated hardware failures in the first season
Slow, inefficient support and poor communication
Overall
This is an impressive mower when it works, but the combination of frequent breakdowns and sluggish, error-prone support makes it difficult to recommend—especially for large lawns. After one season and three failures, it feels less like a dependable mower replacement and more like an unreliable smart gadget.
mammotion.com 回复2026-01-12
Thank you for your feedback. We’re glad to hear that you’ve experienced excellent cutting quality and a straightforward installation. We also acknowledge the issues you’ve raised with reliability and support.
At present, your mower has been repaired and shipped back to you. We truly appreciate your patience throughout this process. Our team is continuously working to improve both the reliability of our products and the efficiency of our support services. Thank you again for your valuable feedback, and we hope your experience with the mower moving forward will be much smoother.
Thank you again for your valuable feedback, and we hope your experience with the mower moving forward will be much smoother.
I bought a Mammotion Luba AWD 800 series costing £950 as a surprise Christmas present for my husband. Although delighted with it on examination he realised that the item is totally unsuitable for our needs. We have a small lawn surrounded by overhanging trees and there is NO outside power source. On contacting Mammotion they requested pictures of the mower and invoice details which Insent. Even though the item is unused and still in in its original box NO refund would be made because the 30 day returns rule had elapsed. I explained that it had to be ordered in mid November in order to arrive by Christmas. However, the Customer Services continue team continue to hide behind the 30 day policy. I feel very frustrated and badly let down by the company and have a very expensive mower which is of no use to us. Surely common sense must prevail?
They have received their money and seem very happy to leave it at that.
I encountered challenges with my LUBA 2 AWD 5000HX, particularly when trying to operate it several yards away from the base. Upon reaching out to customer service, I received exceptional support from Jennifer and Lea. Despite multiple attempts to resolve the issue, they confidently instructed me to return the mower and all its accessories to Mammotion, with the return shipping costs fully covered by them. I was impressed by the staff’s consistent communication throughout the process, which made the return seamless and efficient.
I purchased this mower nearly 12 months
The power transformer has failed
Mammotion do not carry it as a spare part and I have had to pay a contractor to cut the grass
4 x weeks on and I still have no power transformer despite repeated promises to locate a power transformer and send it to me
There AI responses to customer service is terrible
There back up support and spare parts is non existent
Don’t waste your money on this inferior product
There are much better robot mowers on the market that have proper after sales support
My friend who recommended this product to me has since got rid of his mower due to the same problems he had with Mammotion and getting support and spare parts from them
He bought the new Husquavarna robot mower and is extremely happy with it and there support program
I have asked Mammotion for a refund on the mower numerous times in the last 2 weeks
They ignore the request
Don’t touch these mowers the company is useless and has 0 customer support and service
mammotion.com 回复2025-12-18
Thank you for your feedback. All comments are very important to us, and we are sorry to hear that you have had such a frustrating experience. Regarding this situation, we will forward it to the relevant team for priority handling, provide you with a satisfactory solution, and ensure the issue is resolved and does not happen again.
Great support experience – my YUKA 2024 works perfectly again!
I had an issue with my YUKA 2024 robotic mower — it suddenly stopped charging and wouldn’t respond anymore. Even after replacing the battery, the mower still didn’t work.
I contacted Mammotion support, and they were super helpful from the start. They guided me through several troubleshooting steps, reviewed my uploaded logs, and finally arranged a repair. The whole process was really smooth — they sent clear packing instructions and even provided a prepaid UPS label for shipping.
After the repair, the mower came back working perfectly. I’ve tested it, and everything runs like new again!
Big thanks to the Mammotion team for their quick responses, clear communication, and great service - honestly, the best customer support experience I’ve had in a long time.
I was spending a lot of time mowing my lawn, and I heard about lawn robots. But I did not want to have a wire installed, as the shape of the garden changes frequently.
I heard about mammotion, and after reading the reviews, I decided to go ahead and buy the Yuka, as it had the option to pick up the leaves.
Ever since I installed Yuka, I never had to mow the lawn again! The grass is always perfect, and I do not have to think about it. Set up was easy with the application, and I had to change the perimeter a couple of times, as we added and remove some trees, and Yuka adapted to the new perimeter without any issue.
I highly recommend Yuka and mammotion for the ease of use, the application that allows you to remotely check the status of your programs, and see what is happening in your garden, that the “never have to mow the lawn again” satisfaction.
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