Most reviewers were unhappy with their experience overall. Customers frequently experienced extremely slow shipping times, with many packages arriving late or missing entirely without proper tracking updates. Consumers also pointed out that the items received often looked completely different from the website pictures and felt cheaply made. People additionally struggled with complicated return procedures and encountered difficulties obtaining refunds for unsatisfactory purchases.
Some reviewers were happy with the stylish clothing selections, cozy fits, and helpful customer support interactions when solving size issues. Buyers mentioned that certain pieces offered great value, felt comfortable to wear, and featured durable fabrics.
It has been almost 4 weeks and I have not seen any delivery status update. I have written them 4 emails to follow up but have not received any reply. Starting to wonder if this site is a scam. Can you please respond to Order MT342114?
Manlytshirt 回复2025-10-24
We sincerely apologize for keeping you waiting. We have sent the status of your order to your email. Please check your inbox.
I personally had an excellent experience. I’ve ordered twice from this company - both for gifting a male. The ordering process was good… I will say I do make sure to read the fine print for details on each item. I needed assistance so I reached out via Facebook Messenger and the response time was prompt. Both items shipped and were received in decent time to standard shipping. I recommend giving this company a chance. ALSO - he loved both products! (Glass tumbler & a black linen button up black top).
Manlytshirt 回复2025-10-24
Thank you so much for taking the time to share your experience with MT. We're delighted to know that you had a great experience. At MT, we pride ourselves on quality and craftsmanship, and your feedback truly means a lot to us. Looking forward to serving you again soon!
Product appearance and quality is great. Sizing and color might vary depending on what you order.
I purchased Men's Casual Solid Color Lapel Cotton Blend Long Sleeve Shirt - Grey. What a beautify shirt. the looks, color and material were all tailored to fit perfectly . I ended up buying two more of the same shirts - different colors.
Manlytshirt 回复2025-10-24
Thank you so much for taking the time to share your experience with MT. We're delighted to know that you had a great experience. At MT, we pride ourselves on quality and craftsmanship, and your feedback truly means a lot to us. Looking forward to serving you again soon!
Manly's response to my 1st review was a LIE...No Communication, No F's Given
I placed an order with Manly T-Shirt for two coats. At the time of my order, there were no indications nor messages that either of my items was out of stock or on backorder. First, it took Manly more than 10 days to process my order. When my order was processed and shipped, only 1 item was sent while no information was given to me about my second coat awaiting shipment. Neither with my partial order that arrived nor an email to inform me. I sent them an email requesting information about a shipping date for my other coat pending on my order. That email request has thus far been ignored. I waited a couple of days for an answer but grew tired and discontent about this whole fiasco. I then immediately proceeded to request a cancelation of the pending item and an immediate refund to be given to me in the amount of the price of the second coat. This email too has been ignored. No information. No updates. No Refund. No consideration nor care given by anyone at Manly T-Shirt. I placed my order on September 27, 2025. It is now October 21, 2025 and still have not received any answers, information, nor my refund. How can anyone run a business like this. Stay away from this company. It is a scam!! Do not trust them with your business nor your money.
My Manly TShirt Order Number is MT339757: I sent another emailed request for refund on my order per the response to my review from Manly T-Shirt on October 21, 2025. As of today, Oct. 22, my second request for a refund has gone unanswered. I called the Customer Support phone number and the person who answered hung up on me immediately. I redialed the phone number and my second call went unanswered.
Manly T-Shirt, your response to my review is mere lip-service. You have no intention of returning my money. You have scammed me and lied!! Do yourself a favor and make this right. GIVE ME MY REFUND FOR MY ORDER NO. MT339757. Stop lying to me and to your customers!!
Manlytshirt 回复2025-10-21
Dear customer, we are extremely sorry that you had an unpleasant shopping experience! The issues you reported are urgently being addressed for you. However, since we cannot find the order details, we cannot proceed. Please send us the order number of your purchase through the [[email protected]] section. We will handle your request with priority and provide you with a satisfactory result as soon as possible. Once again, we apologize!
I purchased winter jacket and it is of great quality and delivered on time!
Manlytshirt 回复2025-10-22
Thank you so much for taking the time to share your experience with MT. We're delighted to know that you had a great experience. At MT, we pride ourselves on quality and craftsmanship, and your feedback truly means a lot to us. Looking forward to serving you again soon!
Thank you so much for taking the time to share your experience with MT. We're delighted to know that you had a great experience. At MT, we pride ourselves on quality and craftsmanship, and your feedback truly means a lot to us. Looking forward to serving you again soon!
DO NOT ORDER - horrible customer service and no product as described
Order a very cool blazer/jacket on Aug 14. Promptly received order confirmation, then....nothing. Emailed multiple times. Nothing. FINALLY after two months, I found a link to a chat (phone number is China only). Finally got an agent on chat who told me, "Oh, that item is out of stock"?!?! really? two months to tell me it was OOS? Couldn't have emailed that little tid bit the day I ordered it? or shortly there after? Asked for refund - they countered with a but 10% discount on another item? LOL again - "give me my money back" - again "how does 25% discount sound"...this went on and they finally sent me money. two months and a LOT of frustratoin.
Manlytshirt 回复2025-10-21
Dear user, we are truly sorry for causing you trouble! The issue you mentioned we would like to resolve for you as soon as possible, but we are unable to check the order details. If it's convenient for you, please send an email to 【[email protected]】 and tell me your order number. I will immediately verify and handle it for you. I promise not to trouble you anymore. Sorry!
Order- MT192701 We purchased 3 items last October and when they arrived they were nothing like the photos, sizing was way too small and cheaply made, very synthetic. We reached out to try and get an address to return and get a refund within 24 hours and they refused to give me an address. Said they would refund 30% then 50% but we were entitled to a full refund as goods were not as described. I tried to dispute through PayPal but as I paid through the pay in 3 and I missed the second payment it was sent to a debt company. I have tried to dispute it in several occasions but have got nowhere and we are paying off £5 a month towards items we will never wear. I have had over 40 emails with this company and they advised it can take up to a year for a refund!! They now have told me that the refund has been processed back to a card number we have never had! They are absolute scammers with no intention of refunding. It’s been a very stressful experience. How is this company still going? AVOID AT ALL COSTS- do not buy from this company!!!!!!!!!
Updated review.
The email address you have asked me to contact is the one I have been emailing since October 2024. I have been speaking to Regina and Lynn all this time and have got nowhere. You even asked me to write a good review on here and then you would refund me!!!!!!!!!!!! If you are genuine about giving me a refund, call me on the number I have just provided to Trustpilot. I will update the review to let everyone know how you sneak out if this now!!!!
Manlytshirt 回复2025-10-21
Dear customer, we apologize for any inconvenience caused during your shopping experience! As we are unable to check your order, we cannot directly assist you in verifying the issue or facilitating its resolution. Please contact us via the official email [[email protected]], providing the order number, and we will assign a dedicated person to handle it for you step by step. Thank you for your cooperation!
What would make my experience great is if I get fast delivery.
Manlytshirt 回复2025-10-22
Thank you so much for taking the time to share your experience with MT. We're delighted to know that you had a great experience. At MT, we pride ourselves on quality and craftsmanship, and your feedback truly means a lot to us. Looking forward to serving you again soon!
Timely delivery
All 3 shirts were top notch,and just ad advertised
I like the many styles,plus competitive prices
Sure to visit and purchase more of these timeless classics
Manlytshirt 回复2025-10-22
Thank you so much for taking the time to share your experience with MT. We're delighted to know that you had a great experience. At MT, we pride ourselves on quality and craftsmanship, and your feedback truly means a lot to us. Looking forward to serving you again soon!
I placed an order MT338322 on October 16 for a jacket. I purchased through Shop. I have sent 4 emails to ManlyTshirt with no response, and Shop has been no assistance either. They respond, but it is useless, they gave me instructions on how to file the complaint after 30 days.
Manlytshirt 回复2025-10-11
Dear customer, we sincerely apologize for the poor shopping experience you have encountered. We are deeply remorseful for this!
After verification, we have located your order and promptly processed the refund for you. The refund amount will be returned according to the original payment path. The arrival time will be subject to the rules of the payment platform. Please keep an eye on your account status.
If you have any questions regarding the refund arrival, order inquiry, etc. in the future, please feel free to contact us through the official email [[email protected]].
Order a VintageJean Jacket, love it, I was a little concern about the order because the time it took to get to me and also wanted to check the size if it was a truly M , well finally arrived and the size was truly Medium, so I went and I order another one this time the Tweed Stand Collar, hopefully it doesn't take as long....so far very good
Manlytshirt 回复2025-10-09
Thank you so much for your patience — we totally understand the initial concerns. We’re thrilled the Medium fit perfectly and that you liked it enough to order again! We hope the Tweed Stand Collar jacket gets to you even faster 😊
They will not return your money if they don’t have the item you sent money to purchase.
Manlytshirt 回复2025-10-09
We’re so sorry to hear about your experience. We strive to resolve all order issues quickly and fairly. If your item was unavailable, you should never be left without a solution. Please email us at [email protected] with your order number so we can look into this and make it right for you.
Sweatshirt is nice but a bit large. I am being sent a new one in the correct size, and no charge. Wow! Great Customer Service. And I like the Sweatshirt too.
Manlytshirt 回复2025-10-09
Thanks for the great feedback! We’re glad we could quickly help with the size exchange — and even more thrilled you love the sweatshirt!
We appreciate your kind words! It’s great to hear you found what you were looking for and that your order arrived quickly. We look forward to serving you again!
– Regina
Thanks a bunch! We work hard to make the shopping process as smooth as possible — glad it was a breeze for you. Hope you love what you picked!
– Regina
Good. Just want shipment tracking. So far I have nothing.
Manlytshirt 回复2025-10-09
Thanks for your comment — and we’re sorry you haven’t received your tracking info yet. Please email us at [email protected] with your order number, and we’ll get it over to you right away!
I ordered a jacket. They said they don't have it and offered an alternative. I said absolutely not and to issue my refund. And they just keep offering me the same thing while sating they cannot process my refund. This is a scam company.
Manlytshirt 回复2025-10-09
We’re truly sorry for the frustration caused. A refund should absolutely be an option when an item is out of stock. Please reach out to us directly at [email protected] with your order number, so one of our support managers can review and resolve this for you.