Most reviewers were unhappy with their experience overall. Customers frequently experienced extremely slow shipping times, with many packages arriving late or missing entirely without proper tracking updates. Consumers also pointed out that the items received often looked completely different from the website pictures and felt cheaply made. People additionally struggled with complicated return procedures and encountered difficulties obtaining refunds for unsatisfactory purchases.
Some reviewers were happy with the stylish clothing selections, cozy fits, and helpful customer support interactions when solving size issues. Buyers mentioned that certain pieces offered great value, felt comfortable to wear, and featured durable fabrics.
Still have not received my order from Manlytshirt. Order was confirmed july 11th 2025.
Ordered Black V- Neck Shirt. order MT328116. I feel it’s fair to say I should get my money back.
Please respond. Spending almost £ 50 pounds on a t shirt is a lot of money for me.
And it looks like you’re still selling them online but yet you say you have none in stock..
Curtis
Manlytshirt 回复2025-08-04
Thank you for bringing this to our attention, and we're truly sorry for the delay and frustration you've experienced.
We completely understand your concern about the missing order and the confusion regarding stock availability — this is absolutely not the shopping experience we want for our customers.
To resolve this quickly, could you please email us directly at [email protected] with your order number (MT328116) and any additional details you’d like us to know? Our team will prioritize your case and make sure you receive either a full refund or a suitable replacement, whichever you prefer.
It took a minute to get my shirt which was unfortunately a little too big. Emailed customer service right a way and was given a replacement shirt without any issues.
Manlytshirt 回复2025-08-04
Thank you so much for your kind feedback!
We're sorry to hear the original shirt didn’t fit quite right, but we're really glad our team was able to sort it out quickly with a replacement. Your patience and understanding mean a lot, and we’re always here to make sure you receive something you feel great wearing.
If you ever need help with sizing or have any special requests in the future, don’t hesitate to reach out — we’re happy to assist anytime!
Thanks again for being a part of the MANLY community. 😊
I ordered 4 shirts and don't like any of them, due to them being uncomfortable and too large. I emailed them right away and requested return authorization and a return label. I knew I would be responsible for the cost for shipping. They fail to respond in a timely manner and repeatedly ask for pictures of the items. I provide all the information they request, but they continue to insist that they can offer a discount on my next order and they fail to provide me with the return label. I've tried emailing, calling and texting on Facebook messenger...only to receive the same responses. It feels as though they are stalling and playing games.
Manlytshirt 回复2025-08-02
We're truly sorry to hear about your experience and understand how frustrating this has been for you.
Please accept our sincere apologies for the delay and repeated requests — this is not the experience we want any of our customers to have. Your feedback is being escalated to our team for urgent handling.
To resolve this immediately, please email us at [email protected] with your order number and the subject line “Return Label Request - Urgent” , and we will prioritize your case and issue a return label as soon as possible.
We take your concerns very seriously and appreciate your patience while we make this right for you.
Jacket was a little short in the sleeves, I contacted them and they were quick to respond and fix the issue.
Manlytshirt 回复2025-08-04
Thank you so much for your feedback!
We're sorry the jacket didn’t fit quite right in the sleeves, but we’re really glad our team could step in quickly and make things right for you. Your understanding and kind words truly mean a lot to us!
Please feel free to reach out anytime if you need help with sizing, styling tips, or anything else — we’re always here to help.
Thanks again for choosing MANLY! 😊
Great service , and email back the same or next day.
Manlytshirt 回复2025-08-04
Thank you so much for the kind words!
We’re thrilled to hear that you’re happy with our service and response times — providing timely, helpful support is something we truly care about. Your feedback means a lot to us!
If there’s ever anything else we can do for you, we’re always just an email away.
It's scams. Be careful. I did order the jacket for my husband, the size is completely different with their chart and material is so cheap. For last 2 weeks I'm asking for money back but they refused.
Manlytshirt 回复2025-08-02
We’re truly sorry to hear that your experience did not meet your expectations, and we completely understand your frustration regarding the sizing and material concerns.
Please accept our sincerest apologies — this is certainly not the standard we aim to uphold. We take customer feedback seriously and would love the opportunity to make things right for you.
Could you kindly reach out to us at [email protected] with your order number and subject line "Refund Request – Attention Required"? We’ll make sure your case is prioritized and reviewed by a senior agent for a fair resolution.
This was my first time ordering from Manly. The products appear to be premium items and I look forward to receiving my first order.
Manlytshirt 回复2025-08-02
Thank you so much for placing your first order with MANLY — we’re excited to have you with us! 😊
We’re proud of the quality and design behind every item, and we genuinely hope your first experience exceeds your expectations.
If you need anything at all while your order is on its way, feel free to reach out to us at [email protected] — we're always here to help.
A scam. They do not send customers goods they purchased, just endless emails apologising for delays in delivery.
Manlytshirt 回复2025-07-31
We’re truly sorry to hear about your experience and completely understand your frustration. Please rest assured that we take every order seriously and never intend to cause disappointment.
If you haven’t received your package yet, we sincerely apologize for the delay. Occasionally, logistics or high-demand items can lead to extended delivery times.
To assist you promptly, could you please contact us at [[email protected]
] with your order number? Our customer service team will look into your case and provide a solution as soon as possible.
This business is completely unscrupulous. I ordered two shirts on July 4. I received one shirt, then an email from them stating that the other shirt was out-of-stock and would not be replaced in their inventory. They -do not- mention how I'm to receive credit for the out-of-stock shirt, which was charged to my credit card. Instead they offer a 10% discount off my next purchase.
I write them back asking how I'm to receive credit for the out-of-stock shirt. They instead reply with another discount offer (30% this time) on my next purchase and still no explanation how I'm to get credited for the shirt I never received!
As for the shirt I -did- receive, while it looks like decent quality material, it is not like the pictures on their website. The two chest pockets are very low on my chest (almost to the bottom of my chest) and the armholes are huge. I wear size small, and that is what they sent, but the shirt is way oversized in my opinion.
I was stupid for not researching this company before I purchased and I hope this review will save someone else from making the same mistake.
Manlytshirt 回复2025-07-30
We’re truly sorry to hear about your experience and completely understand your frustration. This is certainly not the shopping experience we want any of our customers to have.
Please rest assured we are here to help. If you haven’t already, kindly email us at [email protected] with your order number and details — our team is ready to look into this right away and ensure the missing item is either fully refunded or otherwise resolved to your satisfaction.
We appreciate your honest feedback regarding the sizing and fit of the item received as well — this helps us improve both our products and presentation.
Once again, we sincerely apologize for the inconvenience and would love the opportunity to make this right.
I placed an order on 9 July and was told that items were not available with a request to select different items. I requested a refund instead. Twenty days later, nothing has been done. I received an email this morning stating "due to a higher than usual volume of requests, our refund process is currently experiencing significant delays" and it would take 6 months to process. I filed a fraud dispute with my credit card company. Do not do business with this company!
UPDATE: The response from Manlytshirt below is misleading. They pretend they want to "solve this problem" but have been completely uncooperative in doing that, including offering "discounts" rather than a refund. As of this morning (7/30), they sent an email stating they have refunded the full amount but it has not yet posted to my credit card.
Manlytshirt 回复2025-07-30
We sincerely apologize for the delay and the frustration this has caused. This is absolutely not the experience we aim to provide.
We would like to resolve this for you as quickly as possible. Since we are unable to access specific order details through Trustpilot, we kindly ask that you reach out to us directly at [email protected] with your order number and preferred resolution request. Our team is currently reviewing all refund cases, and we will prioritize yours immediately upon receiving your email.
We truly appreciate you bringing this to our attention through Trustpilot, and we're committed to correcting any issue that has fallen short of your expectations.
Again, we apologize for the inconvenience and thank you for your patience and understanding.
Just ordered for my first time and was very happy to see that the jacket I was interested in had the ship within 24 hrs. Hope it gets here before I leave on my trip overseas. I will definitely be buying more when I have more time to shop. The quality of the pictures and the selections look amazing.
Manlytshirt 回复2025-07-30
Thank you so much for placing your first order with us — and for your kind words! We're thrilled to hear that you found the perfect jacket and that our “ship within 24 hrs” service made a great impression.
We absolutely understand the excitement (and urgency!) before a big trip, and we’ll do everything we can to get your package to you as quickly as possible. Feel free to reach out to us at [email protected] if you need any assistance with tracking or delivery updates.
We’re so glad you enjoyed the look and selection of our products, and we can’t wait to welcome you back when you have more time to shop. Wishing you a safe and amazing journey overseas! 🌍✈️
I especially very much like some of your polo style with and without lace but wish I could afford them as $55 to$75 per shirt is out of my league as I am solely on a very modest social security income and after fixed expenses like rent and utilities and necessities like food, I have minimal discretionary spending. Many of your styles are very appealing.
I will recommend your website to friends and family who can better afford your line of fine mwn's shirts. Frank C
Manlytshirt 回复2025-07-30
Thank you so much for your kind and heartfelt message. We're truly touched by your appreciation of our polo shirt styles — both with and without lace — and we're honored that you'd recommend us to your friends and family.
We completely understand how important it is to manage a modest budget, and we want you to know that we truly value customers like you. As a small gesture of thanks, we’d love to offer you a special first-time customer discount to help make one of the pieces you love a little more reachable.
Please feel free to email us at [email protected], and we’ll be happy to send you your personal discount code.
Again, we genuinely appreciate your support and look forward to the chance to serve you in the future — whenever the time feels right for you.
Purchased two shirts from Manly. Despite stated dimensions shirts are extremely short in length (I'm 6'1", 185, athletic) , material is heavy, material looks cheap and the shirts are cut like a fat rectangle. I have been trying to get a return authorization; however, Manlytshirt is very difficult to deal with. Their first response was a request to send a picture so they could see how short the shirt was and the poor fit (I refused to send them a picture wearing their product). 2nd response was a refund of 20% as a gesture of goodwill. Somehow my only spending 80% and getting to keep two poor quality shirts that do not fit would make for a satisfactory experience. I am now filing a dispute with my c.c. company and emailing them a 3rd time requesting a RGA to return their products. I would recommend caution before purchasing from this company.
Manlytshirt 回复2025-07-30
We sincerely apologize for the delay and the frustration this has caused. This is absolutely not the experience we aim to provide.
We would like to resolve this for you as quickly as possible. Since we are unable to access specific order details through Trustpilot, we kindly ask that you reach out to us directly at [email protected] with your order number and preferred resolution request. Our team is currently reviewing all refund cases, and we will prioritize yours immediately upon receiving your email.
We truly appreciate you bringing this to our attention through Trustpilot, and we're committed to correcting any issue that has fallen short of your expectations.
Again, we apologize for the inconvenience and thank you for your patience and understanding.
I finally got my refund!!!!!
After countless number of unanswered phone calls and emails plus threats to delay my refund by the so called customer service of manly tshirt, they gave me my refund
No customer should be bullied like this. Anyway thank you for the refund.
Manlytshirt 回复2025-07-24
Dear Customer,
Thank you for reaching out, and we truly appreciate your patience throughout this process.
We would like to sincerely apologize for the frustration and inconvenience you experienced while awaiting your refund. It’s never our intention to make our customers feel unheard or mistreated, and we understand how upsetting this situation must have been.
Please rest assured that your feedback has been taken seriously and shared with our management team to help improve our support processes moving forward. We are committed to providing better service and ensuring that such experiences do not happen again.
We're glad to hear that your refund has now been successfully processed. If there’s anything else we can do to assist you or if you have any further questions, please don’t hesitate to reply to this email or contact us directly.
Thank you once again for your patience and for bringing this matter to our attention.
Warm regards,
Ella
Customer Support Team
Manly t shirt is a criminal organization They post fake pictures of garments and when you request a refund, you get a million excuses why you should choose another item. If you refuse, they’ll go silent on you and will never give you a refund. Please do not shop on that website!
Manlytshirt 回复2025-07-21
Hi, Chris. Thank you for your feedback. We sincerely apologize for the inconvenience caused by the item being out of stock. Please be assured that a full refund has already been processed to your original payment method.
Your satisfaction is very important to us, and if you feel that your concerns have been addressed, we would kindly ask you to consider updating your review.
Please don’t hesitate to reach out if there’s anything else we can assist you with.
Manlytshirt Team
I ordered a Men’s Solid Color Striped V Neck Long Sleve T (Black) on July 11th and have not received the item and have emailed them twice and have not received any Response from Manlytshirt.com.
Order MT 328116 Confirmed .
I contacted them through their Support email.
It’s tragic they are taking my money and not responding to me. £46.93 including shipping
Manlytshirt 回复2025-07-24
Dear Customer
Order#MT328116
We hope you are doing well. We are writing to keep you updated on the status of your order
Regrettably, due to an unexpected surge in order volume, we have not yet been able to dispatch your order. We are sincerely sorry for any inconvenience this may cause and are committed to resolving this situation as quickly as possible.
You will receive a confirmation email with tracking information once your order is on its way.
We appreciate your patience and understanding during this time. If you have any questions or require further assistance, please don’t hesitate to get in touch with our customer service team.
We value your business and look forward to serving you.
Best regards,
Ella
MANLYTSHIRT - Scam Tactics: No Return Address, No Refund
One of the worst online shopping experiences I've had.
I placed an order with ManlyTshirt for three shirts. I was happy with one and wanted to return the other two due to poor fit. What should have been a simple return turned into a frustrating, weeks-long back-and-forth of canned responses, evasive tactics, and refusal to honor their own return policy.
Despite clearly stating multiple times that I wanted a refund and was willing to return the items, I was repeatedly asked for photos, measurements, and offered replacement items (which I declined). Eventually, they claimed they couldn’t process a refund due to “account limitations” with no timeline for resolution—and still refused to give me a return address.
Their return policy is clearly stated on their website, but in practice, it’s nearly impossible to use. This experience felt more like a scam than a legitimate business transaction. DO NOT purchase from ManlyTshirt.
Manlytshirt 回复2025-07-24
Dear Customer,
Thank you for taking the time to share your experience, and please accept our sincerest apologies for the frustration and inconvenience you've encountered.
We’re truly sorry that your return request was not handled to your satisfaction. What you described does not reflect the standard of service we aim to provide, and we understand how disappointing this must be.
To resolve this matter as quickly as possible, we kindly ask that you contact us directly at [email protected] with your order number and any relevant details. Our team is standing by to assist you, and we are committed to finding a solution that honors your request in line with our return policy.
If you’ve already left feedback on Trustpilot, please mention this in your email so we can prioritize and track your case more effectively.
Again, we’re truly sorry for your experience and appreciate the opportunity to make things right. Your feedback is important to us and helps us improve the way we serve our customers.
We look forward to hearing from you soon.
Warm regards,
Ella
Customer Support Team
Wow! I am replying to the Manlytshirt response to my July 12 review. Don't believe for a second any of the horse patooey they're shoveling! This company had numerous opportunities to resolve my problems and never moved an inch. To wit: Their main strategy is to fleece as much money through this scam they have going and exhaust you through an extremely deceptive and drawn-out process of promised future discounts and then finally a promise of a refund that will never happen. I believe their hope is to wear you out until you finally give up. DON'T FALL FOR THEIR DISINGENUOUS CONCERN FOR THE PROBLEMS THEY HAVE CAUSED YOU!!! The people who run this company are parasites ready to take your money and not deliver anything what they have promised. Just look at their canned responses to my and other customers reviews and their staged attempts to resolve these euphemistically described "misunderstandings." This is pure theater meant for those of you who foolishly are still considering doing business with them. This company never followed through in any plausible and normal way a legitimate business will do when faced with a dissatisfied customer. Their public responses on Trustpilot are intended for those still considering buying from them to make it seem they care about their customers. They do not.
Manlytshirt 回复2025-07-21
Hi, Paul. We are ready to process your refund; however, the refund attempt was unsuccessful on our side. Kindly check your payment account to ensure that it is active and there are no pending disputes or restrictions that might be preventing the refund.
If you need any assistance or have questions, please feel free to contact us.
Manlytshirt Team
I am trying to return two shirts I bought but their customer support team will not email me back with return instructions. I have asked four times! The shirts are have never been worn, all tags still attached with original packaging. I am following their return/refund policy, but after reading all the reviews here, it seems highly unlikely that they will refund me the money (about $200). My next step is to file fraud with my credit card company.
Manlytshirt 回复2025-07-19
Hi. Thank you for your feedback. We’re sorry to hear that you are not satisfied with the quality of the item. To better assist you and find a suitable solution, could you please send us photos of the product showing the issues to our email at [[email protected]] and write TRUST PILOT in the title?
Once we receive the photos and verify the problem, we would be happy to offer you a discount code, resend a replacement, or provide a refund based on your preference.
We appreciate your understanding and look forward to resolving this matter promptly.
Manlytshirt Team
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