Reviewers overwhelmingly had a great experience with this company. Customers truly praise the soft leather, excellent internal organization, and practical design of these stylish travel handbags. Many consumers appreciate the fast delivery times, helpful website navigation, and wonderful presentation boxes.
Some reviewers were not happy with the product quality, mentioning that the material felt stiff or showed unexpected cracks after a very short time of use. A few other people also felt that the color did not match the online pictures or that orders arrived with missing items like shoulder straps. Despite these specific issues, buyers generally find the purses very useful for daily activities and trips.
It was all done like it should be for online ordering and the product was better than expected.
Lyddie
Minooy 回复2023-04-12
Dear Lyddie,
Minooy is very happy to bring you a pleasant shopping experience, and we will have more innovations in growth, which will bring you convenience and surprises~
Have a nice day! : )
Bought a knock-off that by all indications was a Minooy bag. Then I bought the actual bag and what a difference in quality!!
Minooy 回复2023-04-12
Dear customer,
thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and feel satisfied with their soft leather. Thank you very much again for your support and trust!Your satisfaction is our greatest achievement.
The purse is exactly what I was looking for. It is well constructed and will keep my contents organized. I was surprised by the care and presentation taken to make sure the purse arrived safely with no damage.
Minooy 回复2023-04-04
Dear customer,
Thanks for your support and reliance. Minooy hopes to provide you with a good shopping experience every time.
Have a nice day! : )
Dear customer,thank you very much for leaving a good review, we are very happy to get your support and bring you a good experience is our first goal, thank you very much for your trust and support! Wish you have a nice day!
What a great quality purse. Exactly as advertised. Shipping was a bit slow but well worth the wait.
Minooy 回复2023-04-04
Dear customer,thank you very much for leaving a good review, we are very happy to get your support and bring you a good experience is our first goal, thank you very much for your trust and support! Wish you have a nice day!
I was hesitant to order something from outside the US but in this case it was a good experience. The Minooy service department quickly answered a question I asked online and even posted a picture for me that helped with my decision. Unfortunately, when the purse I ordered arrived it was smaller than I wanted (my fault not theirs). They told me exactly what I needed to do about returning it. As soon as they received proof of my return they sent the replacement purse I had requested. The shipping of both purses took about 10 days but I expected that. The purses were packed well and arrived in perfect condition.
Minooy 回复2023-04-04
Dear customer,
thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and feel satisfied with their soft leather. Thank you very much again for your support and trust!Your satisfaction is our greatest achievement.
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bag's learher and quality. Thank you very much again for your support and trust!Your satisfaction is our greatest achievement.
I got this as a birthday gift from my husband in February. I've had it about a month. He paid $150 for it. I love the purse but the lining is already coming unsewed. You would think for that kind of money, it would last longer than 1 month. This is ridiculous.
Now it is April 7th. I received a new hand bag. It appears to be great. Hopefully I don't have this problem again. They were very good about replacing the damaged item.
Thank you.
Minooy 回复2023-03-24
Dear PeggySue,
Glad to hear from you and thank you for getting touch with us.
We can fully understand how your feeling is, please take it easy.
Each of Minooy's bags is hand-stitched, and there are occasional loosening of the fabric during the production process, which cannot be avoided. We will also carefully check the status of the bag before shipping it to you. I am sorry that the bag you received is not perfect. After receiving your feedback, Minooy has sent the solution to your email.
We are sincerely apologize for the issue, very sorry for that.
Looking forward to your reply and have a nice day! : )
The bag was really nice, excellent craftsmanship, but turned out to be too small to hold all of my things. I returned it. Minooy was very gracious and refunded me in full.
Minooy 回复2023-03-24
Dear Diana,
Glad to hear from you and thank you for getting touch with us.
we are very sorry to hear about the issue, we can fully understand how your feeling is, after receiving your feedback, Minooy suggested that you choose another large-capacity bag, but you replied that there is nothing you like on the website.
Before your next purchase, you could send the questions you want to know to Minooy's after-sales mailbox, and Minooy will help you choose a bag that suits you.
Have a nice day! : )
Great assist with selection of purse. Swift shipping to my home. Superb product!!
Minooy 回复2023-03-23
Dear customer,
Minooy is very happy to bring you a pleasant shopping experience, and we will have more innovations in growth, which will bring you convenience and surprises~
Have a nice day! : )
I received my purse in a timely manner, I didn’t like the color I picked. The company told me to keep the purse and sent me a new color free. Love this company! Best service and beautiful leather.
Minooy 回复2023-03-21
Dear customer,
Glad to hear from you and thank you for getting touch with us.
Thank you for the feedback, I feel so glad to hear the good news - you received the bag successfully!
Thank you for telling us about the good news! I hope the bag can bring you a satisfied and happy experience, and hope it always stay with you.
It's my pleasure to help you!
Have a great day~
I've purchased two Minooy handbags. The Website is easy to use, selection is good. I don't like that the tan bags are typically advertised for less money than some of the other colors. Seems a little deceptive but it won't keep me from purchasing in the future.
Now about the bags, I now have two Minooy crossbody bags. I love that these bags are small but roomy. With the abundance of pockets you get plenty of organization. They are both dressy and casual at the same time. The leather is incredibly supple.
Minooy 回复2023-03-23
Dear customer, thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad to hear you love the bags, and the bag brings you much convenience especially the many slots can fit many items well. Thank you very much for your support and trust!Your satisfaction is our greatest achievement.
The leather is beautiful. However, there were seams/binding that were unsewn making the pockets useless.
Minooy 回复2023-03-16
Dear customer,
Glad to hear from you and thanks for your order and trust with us.
Could you please send me a picture of the damaged bag that we can understand your problem more clearly? Minooy's after-sales email is [email protected]
Your input is invaluable in helping us shape the future of Minooy products both for yourself and others. Thank you for choosing Minooy to help grow your business!
Looking forward to your reply and have a nice day! : )
The new color is fabulous! The leather is soft and supple and the purse has lots of separate storage areas. I am not a fan of the gold tone zippers and clips but it does work with the pink color I picked. I also don’t care for the front snaps on the front pocket where my credit cards are stored. It feels unsecured. I would prefer a zip pocket. All in all I’m happy with the purse and will order again. Please continue to add more color options to other types of purses. Love the new colors!
Minooy 回复2023-03-16
Hi Carrie,
Thank you so much for taking the time to send this! Everyone here at Minooy loves to know that our customers enjoy what we do.
Minooy will be looking for more beautiful new colors to complement your beauty.
By the way, the Minooy 2nd Anniversary event is coming, and the event will be held from March 17th to 19th. During the event you could save $20 on one bag and $35 on two bags.
Thank you again! We’re looking forward to making your experience even better in the future!
I took awhile to write a review…because I wanted to be sure the bag was all it was supposed to be- and OH MY GOODNESS! That and more! Not only is it stylish- but functional! Love love!
Minooy 回复2023-03-16
Dear customer,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Minooy bag. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
By the way, the Minooy 2nd Anniversary event is coming, and the event will be held from March 17th to 19th. During the event you could save $20 on one bag and $35 on two bags.
From all of us at Minooy family, we look forward to seeing you again soon!
Every shipment I’ve received has been on time and I’ve been very pleased with each product! Packaging is of high quality and attractive. LOVE Minooy!!
Minooy 回复2023-02-22
Dear Customer,
Thanks for your support and concern on our store. You are a very nice customer. I hope the bag can bring you a satisfied and happy experience, and hope it always stay with you~
Have a nice day! : )
Honestly one of the worst experiences I have had with customer service. 1st they are almost impossible to reach and hardly ever respond and 2nd they refused any answer for a refund, return, or exchange when I was not satisfied with the product.
Minooy 回复2023-02-16
Dear Charles,
Don't worry, we are here to help you.
Sorry for the late reply, due to the suspension of logistics before the Chinese New Year, Minoy staff are involved in packing and shipping, did not reply to your message in time, January 21-January 27 for the Chinese New Year holiday. After the Chinese New Year holiday, Minooy had a staff restructuring, and new colleagues asked again about the reason for the return, which resulted in not being able to return the goods and refund you in time.
Minooy has sent the solution to your email, please check it.
We apologize for this unpleasant shopping experience. sincerely apologize for the issue, very sorry for that. We also appreciate your feedback to Minooy about this issue, Minooy will take this issue seriously.
Looking forward to your reply and have a nice day! : )
Sincerely,
Minooy Team
Customer service was very kind and very helpful. They were quick to provide a solution to my problem. Well done!
Minooy 回复2023-02-16
Dear customer,
Thanks for your support and understanding.
Minooy has only recently returned to full normal work, so please forgive me if I accidentally missed message or took poor care of you during the previous period.
Minooy is happy to meet you and send a coupon to your email, please check it.
Have a nice day! : )