Reviewers overwhelmingly had a great experience with this company. Customers truly praise the soft leather, excellent internal organization, and practical design of these stylish travel handbags. Many consumers appreciate the fast delivery times, helpful website navigation, and wonderful presentation boxes.
Some reviewers were not happy with the product quality, mentioning that the material felt stiff or showed unexpected cracks after a very short time of use. A few other people also felt that the color did not match the online pictures or that orders arrived with missing items like shoulder straps. Despite these specific issues, buyers generally find the purses very useful for daily activities and trips.
I purchased the Thea Crossbody in brown over year ago. LOVED it, wore it every day, traveled all over - perfect hands free bag. Great weight, compartments were just right for my everyday travel needs.
Part of the leather on the back became thin and the underlying membrane/support was starting to show through. I emailed Minooy, honestly not expecting much of anything, however, they responded within 24 hours, asked for photos and offered several options for replacement - all at no cost to me. True to their word, a replacement new Thea bag arrived today. Very impressive. A company that still knows what customer satisfaction stands for. Highly recommend this product.
Minooy 回复2023-06-19
Dear customer,
thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Took forever to get the purses. Ordered a month before vacation and didn't have them before I left. The purses are nice but heavy! Once you put items in them the are too heavy to be crossovers.
Minooy 回复2023-06-09
Dear customer,
Thanks for your review about Minooy bags. We can fully understand how your feeling is, please take it easy we are here to help you.
You purchase two bags, a blue Thea bag and a black Athena bag. Do you think both bags are heavy?
We have sent the solution to your email, please check it.
Looking forward to your reply and have a nice day! : )
Fantastic purse and just the right size. Beautiful and. Soft leather
Minooy 回复2023-06-09
Dear customer,
Thanks for your review about Minooy bags.
Your input is invaluable in helping us shape the Minooy products. Thank you for choosing Minooy to help grow your business!
Have a nice day! ^_^
Leather is very soft... Could be a little bigger. Other than that, I loved it!
Minooy 回复2023-06-09
Dear customer,
Thanks for your review about Minooy bags.
Your input is invaluable in helping us shape the Minooy products. Thank you for choosing Minooy to help grow your business!
Have a nice day! ^_^
Dear customer,
Minooy is very happy to bring you a pleasant shopping experience, and we will have more innovations in growth, which will bring you convenience and surprises~
Have a nice day! : )
Such good service. Fast delivery and the purse is fabulous.
Minooy 回复2023-06-09
Dear customer,
Minooy is very happy to bring you a pleasant shopping experience, and we will have more innovations in growth, which will bring you convenience and surprises~
Have a nice day! : )
I like the front panel that holds the credit cards and cash. It's easy to access while at a cash register.
Minooy 回复2023-06-05
Dear customer,
Glad to know that Minooy could catch your eyes and provide you with a more convenient life.
Minooy is still growing and Minooy hope accompany you for a longer time.
Have a nice day! : )
I have ordered 4 crossbody handbags. I took one on a cruise/tour and it worked out beautifully. Was comfortable and carried everything I needed in one place. I gave one as a gift and the recipient loves it. One I received had a defective zipper, so returned it. The last I purchased for myself in a different color. I carry lots of stuff and it all fits nicely.
Minooy 回复2023-06-05
Dear customer,
Thank you for your continuous trust and recognition of Minooy.
Thank you for your feedback, we will continue to improve the quality of Minooy. In order to express our gratitude, Minooy will send a coupon to your mailbox, please check it. Looking forward to seeing you soon.
Have a nice day! : )
I had tried for a long time to find a bag that had an inside wallet, which makes it easy to have everything in one place, and I am very satisfied with this one.
Minooy 回复2023-06-05
Dear customer,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Minooy bag. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Minooy family, we look forward to seeing you again soon!
I purchased an Athena bag on May 5. When the bag arrived I realized it was larger than I wanted. Contacted Minooy and had a very positive response and they were willing to change the bag. As instructed I shipped the bag USPS and sent a copy of the shipping order to Minooy via email. They have not been in contact with me since receiving the shipping order or acknowledged receipt of the handbag at the Ontario Ca address. I just want to either receive the exchange bag or get a refund. At the very least I would like a response to my numerous inquiries. I want to like this company but am struggling.
Minooy 回复2023-06-01
Dear Judith,
Glad to hear from you and thank you for getting touch with us.
If you feedback the return information to us, we will definitely reissue or refund for you.
We first heard from you on Sunday at 12:57am, and due to weekend closures, we had to get back to you on Monday. Sorry for the misunderstanding caused by not replying in time.
You mentioned wanting to exchange the Athena bag to an Eirene bag, but didn't mention the color of the Eirene bag. We asked what color you would like, but did not hear back from you.
We have contacted you again by email and look forward to getting your reply.
Dear Customer,
Thanks for your support and concern on our store. You are a very nice customer. I hope the bag can bring you a satisfied and happy experience, and hope it always stay with you~
Have a nice day! : )
The first purse I ordered came in the most beautiful box and was of terrific quality... but just not the right size. When I tried to return it, the company simply asked me to pick out another size and keep the first one. No problems, no questions, no hesitation. It was perfect and based on the level of quality and service, I would definitely order again from Minooy!
Minooy 回复2023-05-05
Dear customer,
thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Dear customer,
Minooy is very happy to bring you a pleasant shopping experience, and we will have more innovations in growth, which will bring you convenience and surprises~
Have a nice day! : )
The purse that I ordered was too small for my needs. I contacted Minooy and after a couple of email exchanges I was able to get a full refund. The emails just discussed shipping information, and possible options. I am very satisfied doing business with them. I am currently awaiting the item I ordered as a replacement.
If I had decided which bag I wanted earlier, they would have placed the order for me. Good customer service.
Minooy 回复2023-05-05
Dear customer,
thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
I'm getting conflicting information from the company and from the post office. The company is stating that they sent the bag out and that the post office has it. The post office says there's no such bag they cannot find it. They only know there's a label that was created and that's it. So now I'm very worried that this company is doing a fraudulent tracking number, which they can do and pretending like they sent it out when they did not. Because the post office has looked for days for it and they have no information on it other than the fact that a tracking number and a label was created but no bag has arrived. I do not know this company I'm not sure if they're a legit company cuz I'm beginning to feel like they're not because my package has not moved in many days and I'm apprehensive and I'm concerned that I spent almost $200 on something I'm not going to get. I am not getting good updates, I'm not getting good information from the company and now I'm worried
Minooy 回复2023-04-18
Dear Diana,
Sorry to keep you waiting.
I checked your order, the parcel still haven't delivered. We are so sorry that you had a negative experience with Minooy. We've looked into the issue, and there must be something wrong with delivery.
Please take it easy. Your package has been sent on Apr 10th, we are sure that you will receive the package within 10-15 business days, the ETA is around Apr 21st-28th. please wait patiently, if the package still has not arrived by April 28th, we will issue a full refund. We reported your situation to the postal carrier, and they checked and found that the logistics has been updated (the attached photo is sent to your e-mail), please pay attention to the recently delivered packages.
I've forwarded this issue to customer care department, they are going to contact you and offer you solution until you got the order.
Apologized for the inconvenience caused.
Please feel free to send email to [email protected], and we'd be happy to help!
Best regards,
Minooy Customer Care Representative
The lining on the outside pocket came apart from the purse and I have to find a leather person qualified to fix it. With that said the rest of the purse has great organization.
Minooy 回复2023-04-12
Dear customer,
we are very sorry to hear about the issue, we can fully understand how your feeling is, please take it easy we are here to help you.
We have sent the solution to your mailbox, please check it.
Looking forward to your reply and have a nice day! : )
Best Regards,
Minooy Team
I am trying to get return instructions- it is a great deal of work for the buyer. Please try to minimize the instructions.
The return is because the purse is too bulky when items are placed inside the many compartments.
I will never buy from this company.
Minooy 回复2023-04-12
Sorry to bother you,
We ask about the reason for the return just to help you solve your problems during use, understand your experience and improve our products. We apologize for the misunderstanding caused.
We are sincerely apologize for the issue, very sorry for the delay.
We deeply apologize for the inconvenience caused to you. The full refund has been issued and it always takes 3-7 days to reach your account.
Have a nice day! : )
My purse arrived in a lovely sturdy box and in reasonable time. Perfect for what ai had been looking for. Big compartments and very easy to access them. The adjustable strap allows me to lengthen or shorten depending on the style of the day.
Minooy 回复2023-04-12
Dear customer, thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad to hear you love the bags, and the bag brings you much convenience especially the many slots can fit many items well. Thank you very much for your support and trust！Your satisfaction is our greatest achievement.
I love the purse design. It’s exactly what I was looking for.
Minooy 回复2023-04-12
Dear customer,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Minooy bag. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Minooy family, we look forward to seeing you again soon!
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