Molchanovs International is dedicated to sharing our passion for freediving with the world. Our mission is to elevate the expertise of freedivers at all levels through comprehensive training programs and resources, foster vibrant global and local freediving communities that inspire and support enthusiasts, and develop cutting-edge gear that ensures the best possible underwater experience. Join us in exploring the depths and embracing the freediving lifestyle!
Reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the items are comfortable, beautifully designed, and perform reliably well during water sessions. Furthermore, people often highlight the remarkably fast delivery times and the supportive, efficient customer service team who are always ready to help.
Some reviewers were not happy with the delivery process, mentioning delayed shipments, missing tracking information, and packages getting stuck at customs. A few consumers also noted frustrating experiences regarding customer support communication, reporting slow replies or a complete lack of response when trying to modify active orders.
The products are of excellent quality .
The customer service is very quick to answer and very solution oriented .
molchanovs.com 回复2026-02-19
Dear Thibault! Thank you for your kind words! We're delighted to hear that you’re satisfied with the quality of our products and that our customer service met your expectations. Providing quick and effective solutions is our top priority, so your feedback truly means a lot. If you ever need anything else, please feel free to reach out.
Molchanovs team
The CORE silicone monofin is great. Comfortable, easy to put on and take off. I appreciate that it is small enough to use in a shared lane but powerful enough to feel like a real monofin. I purchased one size smaller than the shoe size I normally wear, in order to ensure a snug fit, and that is working well.
molchanovs.com 回复2026-02-19
Thank you for sharing your experience with the CORE silicone monofin! We're thrilled to hear that you find it comfortable, easy to use, and powerful—exactly what we aim for. Your tip about sizing is very helpful, and we're glad it's working well for you. If you have any questions or need further assistance, please don't hesitate to reach out.
Best wishes and safe diving! Molchanovs team
I love the mask and snorkel so much I bought two more sets. The fit is very comfortable.
molchanovs.com 回复2026-02-19
Dear Robin! Thank you so much for your wonderful feedback! We're thrilled to hear that you love the mask and snorkel and that the fit is comfortable for you. Your continued support means a lot to us, and we're glad you're enjoying your experience. If there's anything else we can do to enhance your snorkeling adventures, please don't hesitate to let us know!
Molchanovs team
Terrible logistics, order fins in before christmas, only one email from tracking with no update for weeks, sent 3 times question and no reaction. Shocked about this.
molchanovs.com 回复2026-02-18
Dear Tonny! We are sorry for the inconvenience caused by the lack of communication you experienced. We strive to avoid overwhelming our customers with correspondence and typically provide automatic notifications, including order confirmation and tracking information once the order is shipped. Anyway, If there is ever anything unclear or if you need additional information, we highly recommend reaching out directly. We are always glad to assist and ensure your satisfaction.
According to our system, your order was placed on December 27th, 2025, and received on January 17th, 2026, which is exactly three weeks after placing the order—despite the New Year holidays observed worldwide.
Our Shipping and Returns chapter states that the standard shipping time usually takes 2 to 4 weeks. However, delays of up to 6 weeks can occur depending on factors such as the remoteness of the location, local holidays, or customs clearance.
While we aim to reply within 1-3 business days, none of the requests were ignored or left without our attention and the follow-ups were sent either the same or the second day .
Thank you again for your understanding. Having you among our customers is something we are happy for.
Molchanovs team
Great correspondence and customer service when handling a slightly less straight forward shipping request
molchanovs.com 回复2026-02-18
Dear Tiana! Thank you for your kind words! We're pleased to hear that our team was able to assist you effectively, even with the more complex shipping request. Customer satisfaction is our priority, and we're here to support you whenever you need.
Molchanovs team
Dear Sara!
Thank you for your feedback! We're glad to hear your order arrived quickly. We strive to provide fast and efficient service, and your satisfaction is our top priority. If you need anything else, feel free to reach out!
Molchanovs team
Great quality, performance and amazing customer service!
molchanovs.com 回复2026-02-18
Dear Carl! We're delighted to hear that you're satisfied with the quality, performance, and our customer service. Your support means a lot to us, and we're here to assist you anytime. Looking forward to serving you again!
Molchanovs team
Molchanovs: declared false value for customs, no commercial invoice, non-existent customer service
I ordered a CORE Mask for $45 with $60 shipping to EU (total $105).
The parcel came from China and was falsely declared at 4.32 EUR with no proper invoice ever sent to me. So customs are holding it.
When I contacted Molchanovs support, they only sent slow, generic automated replies and repeatedly asked for the same screenshot of the Chinese postage I had already sent them three times.
Days later, after a lot of back-and-forth with Molchanovs' support over technical issues on their side (missing email attachments and not working embedded PDF links), I received a Chinese “invoice” showing 5 USD total with no vendor/sender details which renders it invalid.
This leaves me in a position where I would have to knowingly submit paperwork that seriously understates the value of the goods to customs + forge a proof of purchase for a matching sum, which I’m not willing to do.
So, my parcel is still stuck at customs, I still don’t have a correct paperwork.
Overall, it's not worth it. Poor handling, huge waste of time and very frustrating experience.
molchanovs.com 回复2026-02-18
Thank you for sharing your detailed feedback. I sincerely apologize for the frustration and inconvenience you've experienced. We take matters like customs declarations and customer support very seriously, and I regret that we did not meet your expectations in this instance.
Regarding the customs documentation, I understand how important proper paperwork is, and I apologize for the issues with the invoice and communication. Your feedback about our support process is valuable, and I will ensure it is addressed to improve our service.
Molchanovs team
Ordered a size down as per the suggestion and these fit /work great!
Did have an issue when receiving the blades, as they has scratches and water stains;
But, the customer support was right on and Im stoked overall
molchanovs.com 回复2026-02-18
Thank you so much for your kind words and for sharing your experience! I'm glad to hear the fins fit and work well for you. I apologize for the issue with the blades upon arrival, but I'm happy our customer support was able to resolve it to your satisfaction. Your satisfaction is our top priority, and we're stoked to have you as a customer. If you need anything else or have further questions, feel free to reach out!
Hi Harold!
So glad to hear that you're pleased with the comfort and ease of our service and product! Your pleasure makes us happy - thanks for sharing your wonderful experience! Best wishes and safe diving! Molchanovs Team
Everything was handled smoothly and shipping & packaging was great!
molchanovs.com 回复2025-12-11
Hi Hao,
Thank you for your feedback! We're glad to hear everything went smoothly and that you were happy with the shipping and packaging.
We appreciate your support and hope you enjoy your Black Friday purchase! 🌊💙
I don’t know what to do to make the video available.the app and dashboard are way outa my league as a computer operator. Love the info and the vids are super informative and helpful. I have just spent more time trying to log on and find my course. Than I got to see the first lesson. Good I got a week to practice. Maybe tomorrow I Wii try again. Totally done for today.dan
molchanovs.com 回复2025-12-11
Hi Dan,
Thank you for your feedback! We understand that navigating the app and dashboard can sometimes feel tricky. To get this sorted quickly, we recommend contacting us directly through the Feedback form (the “?” on the platform) or via [email protected]. That way, we can clarify the details and help make your video available as soon as possible.
Best regards,
Molchanovs Team
I ordered a monofin online as a gift. Got a swift reply order in process. Then I realized I ordered the wrong size! No problem! The company is responsive! The fin came in days (not weeks). It is perfect. I am getting another for me!
molchanovs.com 回复2025-12-11
Hi Carl,
Thank you for sharing your wonderful experience! We’re so glad to hear that our team was able to help you quickly with the size change and that the monofin arrived so fast. It’s great to know the gift turned out perfect — and we love that you’re getting one for yourself next!
If you need any help choosing the right size or model, we’re always here for you. 🌊💙
Great customer service and great products. I use the silicone monofin in the pool several days a week, love it!
molchanovs.com 回复2025-12-11
Hi Franklin,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying our silicone monofin and using it regularly in the pool.
If you ever need anything or have questions, we’re always here to help.
Happy training! 🌊💙
Great customer service. Great quality and looking silicone fins . Shipping time was good 😊
molchanovs.com 回复2025-12-11
Hi Rebecca,
Thank you so much for your lovely feedback! We’re happy to hear you’re enjoying the quality and look of your silicone fins, and that the shipping went smoothly.
We truly appreciate your support! 🌊💙
Quick shipping , great customer service , amazing products
molchanovs.com 回复2025-12-11
Hi Thibault,
Thank you for your kind words! We’re delighted to hear you enjoyed the quick shipping, great service, and our products.
Your support means a lot to us. 🌊💙
Ordered ladies t shirt. Fits true to size. The shipping was fast with lots of updates and wow! The quality of this shirt is outstanding. Very comfortable. My new favourite!
molchanovs.com 回复2025-12-11
Hi Rebecca,
Thank you for the fantastic review! We’re so happy to hear that your ladies’ T-shirt fits perfectly and that you’re loving the quality and comfort. It’s great to know the fast shipping and updates made the experience even better.
We hope it stays your favourite for a long time!
If you ever need anything else, we’re here for you. 🌊💙
I love Molchanvos so much. The products are good and the customer service is exceptional. Anna, who has helped me with every single one of my orders, is nothing short of phenomenal. And my products arrived in great time as well.
molchanovs.com 回复2025-12-11
Hi Channce,
Thank you for sharing such wonderful feedback! We’re delighted to hear that you’re enjoying your Molchanovs products and that our customer service team — especially Anna — has made your experience exceptional. We’ll be sure to pass your kind words along to her.
We're happy your orders arrived on time, and we’re always here whenever you need us.
Enjoy your training and thank you for being part of the Molchanovs community! 🌊💙
I found the fins to be quite impressive overall, and it has certainly met my expectations. The design is sleek and modern, which makes it an attractive addition to any space. Furthermore, the user-friendly interface simplifies the operation, allowing for easy navigation. Overall, I highly recommend this to anyone seeking proformance.
molchanovs.com 回复2025-09-19
Hi Ali,
Thank you for your kind words! We’re thrilled to hear that the fins met your expectations!
Enjoy your fins and happy freediving!
Sincerely,
Molchanovs Team
I had a very good experience and received fantastic service, despite the fact that I initially ordered the wrong size silicone training monofin! The website clearly states that you should order your regular shoe size — but I didn’t, simply because I was unsure. When I measured my feet, they fell somewhere between size 38–39 and 40–41 for the monofin (even though I usually wear size 40 or 40.5 shoes).
To cut a long story short: I ordered a monofin in size 38–39, but it was too tight. When I contacted Molchanov’s customer service, their response was not only quick, polite, and helpful — they were also kind enough to send me a size 40–41 replacement even before my return shipment reached their warehouse.
From this experience, I can confidently say one thing: the product is top-notch, and so is the service. Thank you for your trust and outstanding support. I’m going to enjoy this monofin and will definitely be back!
molchanovs.com 回复2025-09-19
Hi Alice,
Thank you so much for sharing your experience! We’re thrilled to hear you’re happy with both the quality of your monofin and our customer service. Mistakes happen, and we’re always happy to help make things right — it’s wonderful to hear that the replacement process was smooth for you.
Enjoy your monofin and all your freediving adventures!
Warm regards,
Molchanovs Team
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