MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.
MooGold（moogold.com）在 OK.one 的综合评分为 3.2 分（满分 5 分），基于本站收录的 621 条用户评价，属于活动与娱乐分类，口碑一般。评价两极分化：57% 给出 4 星及以上，同时 32% 打了 1 星；商家回复了 3% 的差评；近 12 个月新增 243 条。数据最后更新于 2026-10-25。
Reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight that the support staff is extremely helpful, kind, and always ready to assist promptly with any request. People deeply appreciate the speedy replies, efficient service delivery, and overall smooth experience when topping up. However, some people mentioned that payment verification processes can take an excessively long time and cause unexpected frustrations. Some reviewers were not happy with long queuing times, slow response rates, and unhelpful communication when trying to resolve urgent account issues. A few customers also expressed concerns about unexpected security alerts and delayed refunds following transaction errors.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。When i already purchased the vp i waited for 2 days and they said the vp was out of stock?! Then i need to wait for 14 days to refund. After 14 days then they said i have to wait again for 14 days for not giving my ic number??!!! Is it hard to refund my money?! Aku takkan halal kan duit tu! Semoga hasil kau scam orang lain merosakkan seluruh keturunan kau. Kau merangkak la cari aku dekat padang mahsyar nanti!
Bought an in game worth $14.99 already few hours it said it is restock!!! Why did they put it on stock if the stock is unavailable? Asking the livechat person but they cannot even answer me when they will have restock. Totally suck af, I will not recommend people to buy it here.
As a regular customer, I’m disappointed with MooGold’s slow delivery of Steam Wallet gift cards. Every time I order, they delay without prior notice, and support simply says it's out of stock. If an item is unavailable, it should be mentioned on the product page before accepting payments. Keeping customers waiting after payment is unacceptable. MooGold must improve transparency and update stock availability in real time.
Poor Service Refuse to approve my card and wont credit me back..just a scam site they say I should wait 14 dAYS LOL
After placed order, I did not receive any code and contact the CS, they asked you to wait and when contact them again, they will ask you to wait again. I am not sure how long need to wait or they are trying to scam
I LOST IN YHIS SITE MORE THAN 100$!!! Just trust me, their services are not stable, and if you didn't get you diamonds or anything else, there is no way they will help you to find out what's wrong with their service. Experience of top-up moogold wallet, cost me 100$ And also buying diamonds for Mobile Legends cost around 20$, and I got anything, only waisted time and money.
Worst customer care service out there. I had to wait for like 2 hours to talk to them but in the end they just ended the chat without even solving the problem or giving me any updates. Its just there for show doing absolutely nothing. And they scam i also got scammed because i bought a redeem code from them and i tried to redeem it but it said it was already redeemed, now they are not even trying to help, just avoiding me. Scammers, people beware of this website scams. I waited for 3 hours in queue for the customer care and they just keep disconnecting me when its my turn, never seen such scammers.
I'd honestly want to give them more stars since I've used them multiple times before but my latest experience was so terrible I can't justify a good review. I ordered an in game to-up item for $15 and normally it's delivered instantly. One hour passes, nothing. So I start connecting with their Live Support. First time I connected with someone called 'Crimson' and they told me that the item is Sending and will be delivered. I ask for an ETA but receive no response. Chat Ends. I connect again, at this point it's over 4 hours of having placed the order. Once again connected to 'Crimson'. I explain the issue, provide my order number and proceed to wait 30+ minutes for them to answer only to tell me there's a technical issue and my order is 'waiting for redeliver' and that there is a delay. I asked for an estimated timeframe, I'm told there isn't one/cannot be estimated. Once again, I ask if the order will be delivered so I can be sure we're on the same page. Very rudely get the response 'zzz' + a screenshot of their earlier messages saying it will be redelivered. So I just tell them I saw that, and they resend it??? 😭😭😭 Honestly at that point I was so over it I just started laughing and thanked them before ending the chat. Hopefully my order is redelivered soon
After ordering from them, 52 hours have passed and the order has not been delivered. Customer support does not respond.
Slow service!! the live chat is unhelping too and slow as fk. i DO NOT recommend AT ALL!!! After payment they keep the status on "sending" meanwhile they are out of stock! it takes hours to be able to contact them
I was using this service for a few years now. And besides terrible support agents everything was okay. But recently I made a purchase, and they scammed me for the first time by only sending 1 item out of 2. As always support was absolutely useless, rude, but this time it was even worse because they just left chat without saying anything. I am really disappointed and suggest everyone to use this platform on their own risk. EDIT: After a day of investigation, they completed my order. Still have warn you that their support team is trash but at least it's not scam.
While the online helper Liz was quite kind and respectful, I encountered a major issue. I just bought a 13 dollar League of Legends RP code and thankfully received the code immediately. However, upon entering it in game, it said the code had already been redeemed. I am currently waiting for the situation to get resolved but so far I am out of 13 dollars with nothing to show for it. Avoid this site if possible.
I didn't like there was a bug where I couldn't verify my phone number and it even blocked my phone number. I waited for like 10-20 minutes just to verify my phone number. I had to contact customer support just to have my phone number verified. Customer support was quite long but at last someone named Crimson came to help. The process was quite troublesome but I guess I managed to make my purchase.
Very very very slow. I have made purchases from them several times. This is the general sentiment. If you purchase from them, there is an incessant need to constantly check if the order has gone through as the purchase can be more than 24 hours before you receive your in game purchased items. Furthermore, whenever you look for them for support due to such issues and others such as asking them to add new purchase packs. It is almost as if you cannot trust them to send the item to you unless you hound them.
The support of Ying is fast and reliable. I'm only rating it 4 stars because the site gave me an issue, but with the help of Ying, it got resolved in minutes
I bought a netflix giftcard a month ago and they never gave me the code, even though I wrote to support several times they would not give me an answer, and when I wanted my money back they told me I had to keep waiting for them to give it to me or they would give it to me in cash for their store which is obviously useless.
They can't deliver a service and when asking for a refund they will deduct $1 as a refund fee. Scam website
before you buy, they will ask for your credit card detail which takes about 1 day to be verified. the website is a bit sketchy.. honestly if I have other options like from offgamers - I'd buy my digital product from there instead. honestly, I am a bit worried about my digital products and whether they will ever send it through emails.. they should provide more transparency on the verification process before buying with credit/debit card. there is no login user interface when visiting the website - not user friendly as need to refer back on the order status. overall customer service: 1/5
shit ass company, ask for a fckng verification not one BUT THRICE!! i couldn't stand it and i asked for a refund lmao. thank god the order is cancelled and now im waiting for the refund money!! dont use this website if u want instant delivery. what a stupid website. slow service!! the live chat is unhelping too and slow as fk. i DO NOT recommend AT ALL
共 621 条符合条件的评价
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