Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process.
Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
I purchased a necklace and 2 rings and was not impressed with the quality. It took forever, came from CHINA and I feel like I could have gotten it sooner and better quality from SHEIN.
Moon Magic 回复2025-12-22
Dear customer,
Thank you for taking the time to share your feedback.
We’d like to clarify a few points for transparency. Our jewelry is handcrafted in Jaipur, India, one of the world’s most well-known gemstone and jewelry-making centers. Our pieces are not manufactured in China, nor are they mass-produced or sourced from fast-fashion platforms.
Each item is made to order using authentic, hand-selected gemstones, which naturally requires a longer crafting and fulfillment time compared to mass-produced items. This information, including production timeframes, is clearly stated on our website prior to purchase.
We understand that handcrafted jewelry may not meet everyone’s expectations, and we respect personal preferences regarding style, price, and quality. However, comparisons to fast-fashion retailers do not accurately reflect the materials, craftsmanship, or crafting process behind our work.
We’re always open to constructive feedback and would have been happy to assist directly if concerns had been raised with our support team.
Thank you for your time and for allowing us the opportunity to clarify.
Kind Regards,
Moon Magic
Received faulty product - delivered with missing stones. Contacted the customer support for return, promised that someone will be in contact for next step with 24-48hr ETA. But no follow up after 5 days already.
Really disappointed on the lack of care.
Moon Magic 回复2025-12-17
Hello there,
Thank you for taking the time to share your experience with us, and please accept our sincere apologies for the delay in getting back to you. We are currently experiencing a particularly busy period, but we understand how frustrating it must have been to wait longer than expected for a response.
That said, we can see that you have already been in contact with our customer support team regarding this issue, and a replacement was offered to resolve the matter. We are truly sorry that the delay gave the impression of a lack of care, this was certainly not our intention.
We appreciate your patience and the opportunity to make this right. If there is anything further you need or if you have any questions about the replacement, please don’t hesitate to reach out. We’re here to help.
Kind regards,
Moon Magic
No communication. Paid for Chinese jewelry. Still haven’t received it after 3 weeks. No customer service. Absolutely ridiculous. Do not buy cheap jewelry when you can get the same at Claire’s on the same day. Worthless.
Moon Magic 回复2025-12-17
Hello Connie,
We’re sorry for the frustration caused and would like to clarify a few points. Moon Magic is not a Chinese retailer, nor do we sell mass-produced or low-quality jewelry.
Our jewelry is handcrafted in Jaipur, India, the gemstone capital of the world. To keep international shipping affordable, we work with YunExpress. This means your package first travels from India through Hong Kong as a transit hub before being handed over to your local carrier for final delivery.
The pieces you have ordered are made-to-order, which take 8-18 business days to craft and deliver. We mentioned this on the product page and the checkout, also in the order confirmation email.
Regarding communication: we take this concern seriously, as our customer support team replies to all inquiries. However, we’re unable to locate any prior messages from you.
Please let us know if you have any questions while waiting for your pieces.
Kind regards,
Moon Magic
It says 8-16 days delivery. I kind of expected it to arrive in 10-12 days, but now it's been 18 days and hasn't arrived yet. The Christmas present will stay in the post box as I will be away and unable to receive it and give it as the present :(
Moon Magic 回复2025-12-16
Hello Mareks,
Thank you for your feedback, and we’re sorry for the disappointment. Our delivery timeframe is 8–16 working days, and since your order was placed on November 29th, today is the 12th working day. We’re confident your order will arrive very shortly and truly appreciate your patience.
Kind regards,
Moon Magic
I love the product. I ordered a ring and sadly it was too small. I am currently struggling with exchanging it. Otherwise, it is beautiful jewelry.
Moon Magic 回复2025-12-15
Hello there,
Thank you for your wonderful feedback, and we’re so glad you love the ring! We’re really sorry to hear about the size issue. We’d be happy to assist you with the exchange process to make sure you get the perfect fit. Please feel free to reach out to us, and we’ll guide you through the next steps!
Kind regards,
Moon Magic
I bought some earrings in the sale
Quality was terrible nothing like they show in pics
Also items are smaller than shown
So be careful
Spend your money wisely
Im now in middle of resolving this with Moonmagic
They have been very helpful so far
So dont let this put you off
Think I was just unlucky
Moon Magic 回复2025-12-15
Hello David,
Thank you for your feedback. We’re truly sorry for your experience and understand how disappointing this has been. We’re actively reviewing your case with our Quality Assurance team to address the concerns you raised and determine the best way forward. We appreciate your patience and the opportunity to make this right.
Kind regards,
Moon Magic
Placed an order on the 2nd of November and although I’ve recieved a “order dispatched tracker” the parcel has not moved in over a week.
Im extremely disappointed because I read that item 8-16 days for crafting + delivery but I wasn’t expecting over a month and a half later and it still not be here… especially considering the amount of money I paid.. starting to panick if this is a scam.
Moon Magic 回复2025-12-15
Hello Lucy,
Thank you for sharing your concerns, and we’re truly sorry for the delay. We completely understand how frustrating this must be, especially at this time of year. While we do everything we can to fulfill orders within the promised timeframe, some delays on the carrier’s end are unfortunately out of our control.
To make it right, we’ve offered a partial refund as a gesture of goodwill.
Thank you for your continued support.
Kind regards,
Moon Magic
I hope I receive an rmail confirmation nothing has come?
Moon Magic 回复2025-12-11
Hello Lisa,
Thank you for your feedback! Sometimes order confirmation emails can end up in your spam, junk, or promotions folder, so please check there.
If you still can’t find it, just let us know and we’ll be happy to check on your order and make sure everything is in order.
Kind regards,
Moon Magic
It's been two days since I placed my order, and I have no information about where the package is or when it will arrive. With my last order, the package was shipped the same day, and I was able to track it literally by the meter (depot, plane, etc.). A very significant deterioration in service = this was my last order from MoonMagic.
Moon Magic 回复2025-12-10
Hello Vaclav,
Thank you for your feedback. The piece you ordered this time is a made-to-order item, which takes 8–16 working days to craft and deliver. This timeframe is noted on the product page (just above the “Add to Cart” button) as well as in your order confirmation.
All updates regarding your order are sent to the email used at checkout, kindly also check your spam, junk, or promotions folder as notifications can sometimes end up there.
Please also note that your previous order was for an in-stock item, which is why it shipped much faster. We appreciate your understanding and are here if you need any further assistance.
Kind regards,
Moon Magic
Awful. I placed an order at the end of November and worked out that my order will arrive on time for Christmas as it said maximum 16 days for the parcel to come. I have tried to get in contact with moon magic twice, and I have not heard back. If my item doesn’t arrive on time for Christmas I will be extremely disappointed and dissatisfied. Awful shipping times, no customer service
Moon Magic 回复2025-12-10
Hello Ayesha,
Thank you for taking the time to leave us a review. We’re very sorry for the worry this has caused. The piece you ordered is made to order, and crafting + delivery takes 8–16 working days. This timeframe is noted on the product page as well as in the order confirmation.
We’re also sorry you didn’t hear back right away, it’s a very busy holiday period, and our team is doing their best to respond to all messages as quickly as possible. Thank you for your patience, and if you need anything else, we’re here to help.
Kind regards,
Moon Magic
Hello Laurie,
Thank you for taking the time to leave us a review. We’re sorry you are not satisfied with your experience. Some of our pieces are made to order, which means delivery can take 8–16 working days. We’ve checked your order and it is currently in transit, and the shipping details were sent to the email used at checkout.
Thank you for your patience and understanding.
Kind regards,
Moon Magic
Not impressed. Paid for expedited delivery 8-10 days turn around. Day 13 and I have email to say it’s only just left Hong Kong!
Moon Magic 回复2025-12-03
Hello Katie,
Thank you for your feedback and we’re sorry for the frustration. The piece you ordered is made to order, and delivery typically takes 8–16 working days. Since your order was placed on November 21st, the estimated delivery timeframe is between December 3rd and 15th. We truly appreciate your patience, and your order is now on its way. If there’s anything else we can help with, please let us know.
Kind regards,
Moon Magic
Would have given 5 stars but the sizing chart does not appear to be correct in MM section, had to guess on ring size.
Moon Magic 回复2025-12-01
Hello Kristopher,
Thanks so much for the feedback! We’re really sorry for the confusion with the sizing chart. To be sure the size you’re ordering is the perfect fit, we recommend measuring the internal diameter of a ring you already own and comparing it with our size chart, as mentioned in our Size Guide.
Kind regards,
Moon Magic
Please don’t be fooled by the pretty imagery. I have bought several bits of jewellery from this company and would never use them again. They do come beautifully packaged and do look stunning on.. initially. Unfortunately I have found products are poorly made and the gems are of a very low quality. They break and tarnish quickly.
Just one example would be my engagement ring, containing an opal. I had this under a year when the gem discoloured and developed a bubble within it. I would like to point out this was from no more than just washing my hands with the ring on. I never wore it to bed, swimming, cleaning etc. After a lot of back and forth with customer services they told me I could dry it out using a lamp, which didn’t work, they then agreed to replace it (at a very high return postage cost) again the opal quickly discoloured despite being extra careful. Not wanting to go through the process of contacting them again to get another poor quality replacement, I took it to my local jewellers. They told me the opal was of a very low grade which they personally would never use, particularly on a ring and especially on an engagement ring which you wear everyday. They also commented on the thin band which had already started to thin further and distort slightly.
They replaced the gem with a stunning opal of which I haven’t had any issue with at all. They told me to wear with caution as they suspected my ring could snap with continued wear.. of course less than 6 months later the gems setting has snapped and the band is so thin I can see that snapping soon.
I have also had issues with other pieces of jewellery which I wore from them just now and again. Obviously with me wearing them infrequently I have noticed the issues a lot slower but again similar issues poor quality gems, tarnish quickly.
Moon Magic 回复2025-11-26
Hello Sarah,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the experience you’ve described, this is never what we want for any of our customers, and we understand how disappointing this must have been for you.
We’ve looked into your review, but unfortunately we couldn't find an order number or any account details connected to it, which makes it difficult for us to check what happened and properly address the situation. We would really like the chance to look into this further and support you in the best way we can.
If you’re open to it, please reach out to our customer care team with your order number or the email used at checkout. We’d be more than happy to help and review everything in detail.
Thank you again for sharing your experience, your feedback is valuable, and we’re here if you need us.
Kind regards,
Moon Magic
The rings and bracelets look great, but very poor quality.
Ordered ring and bracelet for my partner 2 years ago, bracelet broke with in few months, ring started loosing colour after a year.
Contacted them few times about the issue, each time they say she's not take good care of the ring that's why colour has gone off... I don't think gold plated ring shoul loose colour after a year of usage.
Moon Magic 回复2025-11-27
Hello Dimitri,
Thank you for taking the time to share your feedback, we’re truly sorry to hear about your experience, and it’s important to us to look into this properly.
We’ve tried to locate any previous messages or cases under your name and order details, but unfortunately we haven’t been able to find anything on our end. It’s possible that something didn’t come through correctly.
Whenever it’s convenient, please reach out to us directly at [email protected] with your order number so we can review this in detail and see how we can best assist you. We’d really like to make sure your concerns are addressed.
Kind regards,
Moon Magic
I am really dissatisfied! The ring looks really cheap and feels like plastic. I didn’t expect top quality but I expected decent material. This makes me doubt the originality of the gem stones as well. It looks like something you could buy in a cheap bijou place for the 10th of the price. And when I wanted to return the item obviously I would have to ship by myself and pay for the shipping. I was really excited about this ring but I can’t get over the plastic look and feel. Really cheap quality, I feel genuinely sad by this.
I ordered the Ruby Garnet ring - crush on you.
Moon Magic 回复2025-11-19
Hello Erzsebet,
We’re really sorry to hear about your experience. We’ve reached out to you directly to request a few photos so our team can take a closer look and help resolve this for you.
Kind regards,
Moon Magic
These people have non-existent customer service. I bought a necklace from them and the very next day, they lowered the price by $30, but when I contacted them, they informed me that they do not price guarantee and that's just my tough luck. Just lost a customer, altho I'm sure they don't care.
Moon Magic 回复2025-11-14
Hello Linda,
Thank you for taking the time to share your feedback, and we are truly sorry to hear that you felt disappointed with your recent experience.
After reviewing your order, we can confirm that it was placed on October 14th, while the sale you’re referring to began on November 3rd. Because promotions are time-bound and planned in advance, we’re unable to adjust prices on orders placed outside of the promotional period. We understand how frustrating it can feel to see a price drop after a purchase, but honoring discounts retroactively wouldn’t be fair to all customers who shop within the sale window.
That said, we absolutely do care, and we’re sorry to hear that you felt otherwise.
Kind regards,
Moon Magic
Crystal was plastic. I have been issued a refund. Alhough, this is only a partial refund as it doesn't include the £30 i paid for delivery AND they charged me to return thr item. Extortionate.
In response to the concern thst the crystal was plastic, they sent me the authenticity conducted in 2024 on a random batch so not sure how that proves my obsidian was real.
Moon Magic 回复2025-11-06
Hello Jess,
We’re truly sorry to hear that you were disappointed with your piece. Please know that we only use genuine gemstones in our collections. While individual testing isn’t carried out on every single item, our gemstones are verified for authenticity and quality through regular testing of the materials used across our collections.
Regarding your refund, we understand your concern. As outlined in our policy, shipping fees are non-refundable, and return shipping costs are the responsibility of the customer. We do appreciate your feedback, and we’ll be taking it into account as we continue to improve our service.
Thank you for taking the time to share your experience.
Kind regards,
Moon Magic
I ordered close to 3 years ago a ring the crush on you heart one.
One of the heart gemstones broke off as one of the things holding it snapped. I was within the 2 years warranty at the time, when I complained to them I was told it can’t be fixed by them and nothing they could do…
No word about replacement or any help whatsoever.
Their warranty means nothing as they don’t help or abide by it and a ring I wore maybe once a week though they say their rings could be worn everyday broke so easily…
Wouldn’t order again, not a company you can trust and quality isn’t as good as they say either.
I didn’t wear it everyday which you specified you can, I wore it once a week max, sometimes not for weeks and when the bit broke off I wasn’t doing anything for it to happen so obviously it was a manufacturing defect, it happened 1.5 years into having it.
Your warranty should cover more if you back your products especially since a lot of other brands like regal rose I have rings for years never broke.
If anyone is reading my review think twice before ordering with this business, their products are not good for the price point and other brands who do crystal jewellery are better.
Just to add to this review, moon magic actually reported my review for defamatory content even though everything I said was the truth to try and get my review down so nobody would see it. That’s horrible to lie like that as a business, do that so my review was removed so others can’t see it and my voice silenced as a previous customer.
Definitely would never shop with this business again now.
This will be my last reply.
Your previous message told me it’s out of warranty and good luck, now suddenly you want to help though you reported my review…doesn’t seem like you want to help at all really only shut me up. You just want to look good to other customers. I don’t need or want your help anymore. I asked for help when I was in warranty and was fobbed off by you.
Moon Magic 回复2025-11-06
Hi there,
We’re truly sorry to hear about your experience, and we would really like to look into this properly for you.
At the moment, we’ve been unable to locate any order or previous communication under the name used here on your profile. We’ve requested multiple times to provide the order number or the name/email used at checkout so we can verify the case, check your warranty timeline, and understand exactly what happened, but we haven’t received the information yet.
Because this purchase was made almost 3 years ago, we need the original order details to review how the piece was worn, what issue occurred, and whether a solution is still possible.
We absolutely don’t want to leave your concerns unresolved.
Please send us your order number or the email/name used for the purchase so our team can look into this further right away.
Our goal is always to help, we just need the correct details to do so.
Thank you for your understanding!
Best wishes,
Moon Magic Team
I have purchased their birthstone studs in Silver/Amethyst, Silver/Moonstone, Gold Vermeil/Citrine, and Gold Vermeil/Peridot.
The metals look great as long as you don’t wear them in the shower and keep them with the little anti tarnish pads. I polish them every few wears or so with the polishing cloth they include.
Deliveries took a loooong time for these. I think it was 3 weeks the first order, 2.5 weeks the second order, 3 weeks the third order. I know they quote over 2 weeks on the site but it seriously felt like forever.
My gemstones are pretty, nothing to write home about. I just ordered a new pair of Gold Vermeil/Garnet so fingers crossed these ones get here before Thanksgiving and they have a special sparkle.
The sad ending: the backing of one of my Gold Vermeil/Citrine studs arrived super loose and I lost the earring wearing it out one day ;( I wish there were a way to replace just one earring.
Overall nothing too egregious to keep me from ordering again and nothing too groundbreaking for me to recommend to a friend.
Moon Magic 回复2025-11-03
Hello Benjamin,
Thank you so much for taking the time to share your experience and for being such a loyal customer, we really appreciate your continued support! Each of our pieces is made to order, which means they typically take about 8–16 working days to be carefully handcrafted and delivered. We’re sorry to hear about your lost earring and completely understand how disappointing that must have been.
We’re grateful for your honest feedback and are so glad to hear you’re enjoying your collection of birthstone studs. Thank you again for your trust in us, and we hope your new Garnet pair brings that extra bit of sparkle you’re looking for!
Kind regards,
Moon Magic
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