Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process.
Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
The rings that have a 2 year warranty on them not fading lasted 6 wears only and the gold coating has completely come off of the back of the ring. Their respons 'normal wear and tear' - ridiculous after 6 wears - buyers beware!
Moon Magic 回复2025-08-25
Hello there,
Thank you for your feedback. We understand your concern and appreciate you bringing it to our attention. We can confirm that you’ve already been in touch with our team, and we offered the best possible solution, a replacement for the ring. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Moon Magic
Hello Nina,
We appreciate you taking the time to leave us a review. We are sorry that you are not satisfied with your experience. Unfortunately, there is no order number for us to check all the details, please feel free to reconnect with our Customer Support Team.
Kind regards,
Moon Magic
This company is a complete scam.
Even if you purchase in the UK you will still need to return to the US so you need to pay unnecessary import duty tax. Also they cover the UPS delivery cost and it takes months for the package to be returned. I have shown the evidence of the package return weeks ago and I still haven't received my refund and they claim it was sent back to me without any reason, or notification so now I need raise it with credit card company as dispute transaction.
If I had seen a genuine review like this I'd have never purchased from this place
Moon Magic 回复2025-08-14
Hello Zareena,
Thank you for taking the time to leave us a review. We are sincerely sorry to hear that you are not satisfied with your experience. For clarity, since our products are shipped from the US, returns are also processed at our US facility. We are a legitimate business with thousands of satisfied customers. Regarding your return, our system offered two options: using your own label or choosing to purchase a UPS return label through us, which is what you chose. Kindly note that the delivery is managed entirely by UPS, and the tracking shows the package was returned to the sender. We are not the sender in this case and unfortunately, cannot contact your local UPS office on your behalf.
Had the item arrived at our warehouse, a refund would have been processed automatically, as is standard for all returns. We have no reason to delay any refund unnecessarily.
This is indeed an unusual situation, and we hope you can understand our position. We recommend contacting your local UPS branch to clarify, especially since they’ve provided photo proof of the return.
Please feel free to contact us for any further clarification or questions.
Kind regards,
Moon Magic
I’m in the UK and just about to place an order, got to the checkout and there’s a surprise £30 shipping/tax fee!! Beware before you buy. Such a shame because this could have been my new favourite place for my jewellery obsession.
Moon Magic 回复2025-08-08
Hello there,
Thank you for taking the time to leave us a review. We are sincerely sorry for any inconvenience caused.
Just to clarify, VAT and import duties are regulated by your country and are unfortunately out of our control. If there’s anything else we can help you with or if you ever need assistance in the future, we’re always here for you.
Kind regards,
Moon Magic
I was given 2 discount codes through my email. Neither of them worked, which is dumb.
Moon Magic 回复2025-08-04
Hello Gale,
We’re truly sorry for the confusion and understand your frustration. Our discount codes are applicable to full-priced items, as sale items are already offered at their lowest price. We’ve made this information available in both our welcome email and the pop-up on our website to ensure transparency. We apologize for any misunderstanding, and if you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.
Kind regards,
Moon Magic
Hello Edna,
That’s great to hear! We’re excited for you too and we hope you love your order when it arrives! If you have any questions in the meantime, feel free to reach out.
Kind regards,
Moon Magic
Great products. Just the website bounces around and doesn’t scroll easily.
Moon Magic 回复2025-07-31
Hello Kristin,
Thanks for your feedback! We're glad you love the products! For the website issue, try clearing your browser cache or using a different browser. If the problem continues, please let us know so we can help further.
Kind regards,
Moon Magic
I was gifted a ring set in “gold” for my birthday from my boyfriend and I followed instructions and was very careful with it for the gold to come off (silver underneath) and the ring to tarnish (badly). They wouldn’t refund me but sent me a replacement. When I expressed feeling afraid to even wear it they assured me it would be fine with a promise in an instagram message as well as email that the same thing wouldn’t happen again. The same thing happened and it was NOT a long period of time and they refuse to refund me. Such disappointing customer service and product. I wanted a moon magic ring because I thought the product was beautiful but it turns out to be a poor quality product that the company does not stand behind and refuses to refund your money. I wish I had looked at the Google reviews beforehand as many people have had the same issue. The company blames the customer and is unwilling to help. I’ve never been so let down by a company/product. Save your money
Moon Magic 回复2025-08-01
Hello Holly,
Thank you for your feedback. We’re truly sorry to hear about your experience. We can confirm that our customer support team has been in direct contact with you and offered the best possible solution under our policy. We understand your frustration and appreciate you taking the time to share your thoughts.
Kind regards,
Moon Magic
I wish I could leave a no star review. The quality is lacking big time. Tarnished, scratched and honestly just not worth the price. The packaging is tacky as well. So disappointed, I ordered a bracelet for my sisters birthday and will now need to return.
Moon Magic 回复2025-08-01
Hello Abbey,
We appreciate you taking the time to leave us a review. We are sorry that you are not satisfied with your experience. Unfortunately, there is no order number for us to check all the details, please feel free to reconnect with our Customer Support Team so that we can investigate it further.
Kind Regards,
Moon Magic
Welcome Discount code doesn’t work on items that are already discounted.. this is not standard practice for most online retailers. Disappointing.
Moon Magic 回复2025-07-29
Hello Stephen,
We’re truly sorry for the confusion and understand your frustration. Our discount codes are applicable to full-priced items, as sale items are already offered at their lowest price. We’ve made this information available in both our welcome email and the pop-up on our website to ensure transparency. We apologize for any misunderstanding, and if you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.
Kind regards,
Moon Magic
The site kept jumping when I was trying scroll through, it is very frustrating. I probably would have bought more but I couldn’t deal with it anymore. Just ordered, so I don’t know how the jewelry will be.
Moon Magic 回复2025-07-30
Hello there,
Thanks so much for your order and feedback! We’ve checked the site and everything seems to be working fine on our end. If you’re still having trouble, try using a different browser or clearing your cache, that usually helps. We hope you love your jewelry once it arrives!
Kind regards,
Moon Magic
Website is so clunky to scroll and ring went from £68 to over £90 when I checked out. Because the experience was so clunky I forgot to apply the 10% discount code also because I had to attempt to check out 3 times.
Moon Magic 回复2025-07-25
Hello Keri,
We're really sorry for the frustrating experience. After checking, the website seems to be stable. Clearing your browser cache or switching to a different browser usually helps with site performance. Please get in touch with us about the discount code, we’d be happy to help make things right.
Kind regards,
Moon Magic
The jewelry I ordered was very beautiful, but way bigger than the size I ordered based on traditional women's ring sizes. I had to pay a lot of money to ship the items back AND pay more per item to have the new ones sent to me. Increased the cost of each ring by more than 20 percent. Yikes.
Moon Magic 回复2025-07-23
Hello there,
We’re really sorry to hear about the sizing issue and the added costs you encountered. We understand how frustrating that can be. To help customers find the perfect fit, we offer a detailed size guide on our website.
Please note that the additional charges cover the return shipping label as well as any difference between the original amount paid and the cost of the newly selected items. We truly appreciate your feedback and are always working to improve the experience for our customers.
Kind regards,
Moon Magic
The website was finnicky, I had to keep refreshing. But the pieces are so beautiful it was worth it
Moon Magic 回复2025-07-23
Hello Kylie,
Thanks so much for your kind words. We’re so glad you loved the pieces! We're sorry to hear the website was a bit finnicky. Sometimes using a different browser or clearing your cache can help if the site isn't loading properly. We really appreciate your patience and your feedback.
Kind regards,
Moon Magic
My partner bought me a moonstone ring which was beautiful BUT the apparently 18kt gold quickly scuffed off and it went silver and then the band snapped in less than a year. I was offered a 20% discount which I dont think good enough, my ring should have been replaced!
*Update: moon magic have now kindly replaced my ring but only after me leaving this review which I dont think it should have taken me to leave a bad review for that to happen.
Moon Magic 回复2025-07-23
Hello Jessica,
We’re sorry to hear about your experience. We can see that you’ve already been in touch with our customer support team, and a replacement was offered as the best possible resolution. We truly value your feedback and are sorry that we didn’t meet your expectations on this special gift.
Kind regards,
Moon Magic
I did not like that the website doesn’t accept discover card.
Moon Magic 回复2025-07-21
Hello Erica,
Thank you for your feedback! We’re sorry for any inconvenience. We gladly accept major credit cards like Visa and Mastercard, and other payment options may be available depending on your location. We’re always working to improve and appreciate you sharing your experience.
Kind regards,
Moon Magic
10% discount code does not work
Plus taxes on prices at check out
Moon Magic 回复2025-07-18
Hello there,
We’re truly sorry for the confusion and understand your frustration. Our discount codes are applicable to full-priced items, as sale items are already offered at their lowest price. We’ve made this information available in both our welcome email and the pop-up on our website to ensure transparency. We apologize for any misunderstanding.
As for the duties and taxes, we ship to all countries with Duties & Taxes prepaid. This means no surprise fees upon delivery - everything is handled at checkout.
If you're in the EU, product prices already include VAT and duties. You'll just see the shipping cost added at checkout.
For all other countries, taxes and duties are clearly shown and added during checkout - so you know the full cost upfront.
Please feel free to contact us for any questions or doubts you might have.
Kind regards,
Moon Magic
Hello Nina,
Thank you for your order. We’re excited for you to receive it! We’re confident you’ll love your new piece, and if you have any questions or need anything at all, we’re always here to help. Welcome!
Kind regards,
Moon Magic
Hello Ali,
Thank you for your feedback. We’re proud to have a large number of happy customers who value our genuine gemstone pieces and quality craftsmanship. We're sorry to hear you didn’t feel the same, and we’d be happy to look into your concerns. Please don’t hesitate to reach out to our customer support team.
Kind regards,
Moon Magic
It is eàsy to navigate around the choices of jewelry!
Moon Magic 回复2025-07-16
Hello Karen,
Thank you for your kind words! We're so glad to hear you found it easy to navigate our jewelry selection. If you ever need help choosing a piece or have any questions, we're always here to help!
Kind regards,
Moon Magic
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