Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process.
Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
Saved a ring for a birthday, and then wasnt allowed to exchange for the same item, different size. Granddaughter kept sending me screenshots, but when I went to website to order, it was a different price. Finally tried to order anyway, and wouldn't take my direct express mastercard. So now I have 2 identical rings, different sizes. I only gace it a 2 because my granddaughter loved it.
Moon Magic 回复2025-06-16
Hello Carol,
Thank you for your review—we're so happy to hear your granddaughter loved the ring! Regarding the exchange, our 30-day period had unfortunately passed, which is why we couldn’t offer an exchange at that time. The price difference you noticed may have been due to currency, as prices are shown based on location. As for payment, we gladly accept all major credit cards (including Visa and Mastercard) as well as PayPal. If you need any help, please don’t hesitate to reach out!
Kind regards,
Moon Magic
the moon reading was added as a gift then i was CHARGED for it !
the moon reading was added as a gift, upon check out it was granted only 25% discount ! that wasn't the deal ! it was initailly added because i had 3 items and that granted me a 25% discount and a FREE gift as stated !
Moon Magic 回复2025-06-16
Hello Hajer,
Thanks for your feedback! We are sincerely sorry for any misunderstanding. As noted on our website, the 25% discount and free gift apply when you purchase 3 regular-priced items. Since one of the items in your order was already on sale, the full offer didn't apply. If you have any questions or need help, please feel free to contact us—we're happy to assist!
Kind regards,
Moon Magic
After a few attempts I figured out how to get back where I started. Also, my finger is a 13 & the highest sizes go is 11. Other than that it was not bad.
Moon Magic 回复2025-06-13
Hello Laurali,
Thanks for your feedback! We're glad to hear you had a good experience overall. Most of our rings are available in sizes 5–10, but for our diamond pieces, we do offer sizes up to 13. We recommend checking each product page for available sizing. If you need help finding the right fit, feel free to reach out, we’re happy to help!
Kind regards,
Moon Magic
You already had my email but wanted it again to get 20% off
Moon Magic 回复2025-06-13
Hello Kara,
Thanks for your feedback! Sorry for the inconvenience! Our system sometimes asks for the email to apply certain offers like the 20% discount. We appreciate your patience and your support!
Kind regards,
Moon Magic
Couldn’t pay with PayPal. That was okay but I think the option should be removed from the web site. Love your products. Beautiful!!
Moon Magic 回复2025-06-13
Hello Jean,
Thanks so much for your feedback and kind words! We do offer payments via PayPal, so if you had any trouble, please let us know, we’re here to help. We’re thrilled you love our products!
Kind regards,
Moon Magic
Difficult to find what I ask for.Show me range of moonstone rings.
Difficult to find what I ask for.
Moon Magic 回复2025-06-11
Hello Patricia,
Thanks for your feedback! You can use the search bar to type in the name of the piece you're looking for—it should come right up. We also have filters on the website where you can narrow down pieces by gemstone, material, size, and more to make browsing easier.
Feel free to contact us anytime if you need help!
Kind regards,
Moon Magic
I ordered the Opal and Moonstone Orion ring in January. I usually wait about six months to write a review on jewellery, aa longevity is a big factor for me. The ring didn't even make it this long - by May, I noticed one of the moonstones has fallen out.
I contacted customer service but the response was quite shocking. The option was provided was to give me 50% to buy a new one. I do not understand the logic of purchasing a product that will be unusable after as little as 4 months. I could end up buying three per year at this rate. Customer service was "kind" but ultimately completely unaware that they were essentially saying "Yes, our products are low quality and that's just the way it is." I was very happy to send the product back, but no budging.
A complete waste of money for a poor product.
As an aside, the photo on the website is very misrepresentative of the opal, which is actually quite poor quality. I guess that's what you pay for, but they could update the website photo to show what the opal you get actually looks like
Moon Magic 回复2025-06-09
Hello Danielle,
Thank you for your feedback and for taking the time to share your experience. We're genuinely sorry the ring didn’t meet your expectations. While this isn’t typical of the quality our customers usually experience, we understand your frustration.
We want to reassure you that we’re a trusted brand with many satisfied customers. In this case, the solution offered was the best possible under our warranty policy, and we always strive to be fair and transparent. We appreciate your understanding and your feedback, which helps us continue to improve.
Kind regards,
Moon Magic
Your payment website is not working smoothly. Mostly it freezes taking payment but not placing order vs vs.
Moon Magic 回复2025-06-09
Hello Burcin,
Thank you for your feedback, and we’re sorry for the trouble you experienced.
The payment system seems to be working on our end. We recommend clearing your browser cache or trying a different browser. If the problem continues, please let us know—we’re here to help!
Kind regards,
Moon Magic
Easy to view and navigate through the page. Clear and detailed information about the items.
Moon Magic 回复2025-06-09
Hello Myriam,
Thank you for the kind words! We're happy to hear you found the page easy to navigate and the item details clear and helpful. We appreciate your feedback!
Kind regards,
Moon Magic
Stone is nice but instead of chain there is some cheesy rubber string impossible to change
Moon Magic 回复2025-06-06
Hello Natalia,
Thank you for your feedback! As shown in the product photos and described on our website, the Floating Sway necklace features an elastic band instead of a traditional chain. This unique design creates the illusion that the Moonstone is floating on your skin—enhancing its elegant and minimalist look. We appreciate your thoughts and hope the beauty of the stone still brings you joy!
Kind regards,
Moon Magic
Hello Michelle,
Thank you for your feedback. We are sincerely sorry to hear you did not receive an email with the tracking information. Kindly note that the email was sent to the email address you provided at checkout. Please check your junk/spam folder as well, and in case you cannot find it, please feel free to reach out to our Customer Support.
Kind regards,
Moon Magic
I signed up for a discount and never received the email or the discount when I went through the link to purchase
Moon Magic 回复2025-06-02
Hello Dechelle,
Thanks for your feedback! The discount email should have been sent shortly after signing up—please check your spam or junk folder, as it may have ended up there. If you still don't see it, feel free to reach out and we’ll be happy to help!
Kind regards,
Moon Magic
Hello Jack,
We’re truly sorry for the confusion. Our discount codes are applicable to full-priced items, as sale items are already offered at their lowest price. We’ve made this information available in both our welcome email and the pop-up on our website to ensure transparency. We apologize for any misunderstanding, and if you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.
Kind regards,
Moon Magic
The Discount you offer is not that great. Because you then Apply Postage.
We're it not for my Daugters 40th Birthday and what she wanted.
I would NOT HAVE PURCHASED FROM YOU.
Hey ho....
Moon Magic 回复2025-05-22
Hello Avril,
Thank you for your feedback, and we're sorry to hear you weren't fully satisfied. Shipping is free on orders over a certain value (depending on the destination), otherwise a one-off fee of $9–$14 applies, which is shown at checkout. We do appreciate your order and hope your daughter had a lovely 40th birthday.
Kind regards,
Moon Magic
Hello Kirsty,
Thank you for your feedback! We're so glad you liked your order. Regarding the postage fee — we understand your concern. Shipping rates are determined by the carriers, but we’re always looking for ways to make the process more affordable for our customers. We truly appreciate your input!
Kind regards,
Moon Magic
It looks really good but when I get my ring and see it I will rate excellent. If everything is right.
Moon Magic 回复2025-05-19
Hello Maria,
Thank you so much! We’re glad you like how it looks and can’t wait for you to receive your ring. We hope it’s everything you expected — let us know once it arrives!
Kind regards,
Moon Magic
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