Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process.
Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
The ring is beautiful, fits well, and was packaged great.
The only thing is... I wish the laboradite was a little bigger, I can barely see it... Not what it looked like online.
Moon Magic 回复2025-05-19
Hello Alison,
Thank you so much for your kind words! We’re thrilled to hear that you love the ring and that it fits well. We appreciate your feedback about the labradorite and are sorry it wasn’t quite what you expected. If you're not fully satisfied, please don’t hesitate to reach out to us — we're here to help and want to make sure you're happy with your purchase.
Kind regards,
Moon Magic
Got 10% code but it didn’t apply for the item I purchased.
Moon Magic 回复2025-05-16
Hello Leonardo,
We’re truly sorry for the confusion. Our discount codes are applicable to full-priced items, as sale items are already offered at their lowest price. We’ve made this information available in both our welcome email and the pop-up on our website to ensure transparency. We apologize for any misunderstanding, and if you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.
Kind regards,
Moon Magic
Very good website, prices fair. Pieces are great my old lady loves them.
Moon Magic 回复2025-05-15
Hello Seth,
Thank you so much! We're glad you and your lady are loving the pieces—and we appreciate your kind words about our site and prices!
Kind regards,
Moon Magic
Poor shopping experience for international customers
Hands down the worst shopping experience I’ve ever had — especially as an international customer.
I returned the item bearing the shipping cost and including custom and taxes I have spent £50.00 and received absolutely nothing in return. That’s my hard-earned money, and as a part-time student, it represents an entire shift of work for me. I could have spent that on something useful, but instead, I feel like I’ve just paid your company for nothing.
This experience has been incredibly disappointing and frustrating. It feels like your business is taking advantage of customers — especially those overseas. If you’re not able to properly serve or support international customers, you should stop targeting them altogether.
I truly hope you reconsider the way you handle transactions and customer care because this kind of service is unacceptable. I would never purchase from your brand again or recommend it to anyone.
It may not seem like a big amount to your company, but to me, it’s a significant loss. I feel deeply hurt and disappointed.
Very, very poor experience
Moon Magic 回复2025-05-13
Hello Maya,
We are truly sorry to hear you are disappointed.
To clarify, the deducted amount was for customs duties and taxes collected by your local authorities—these aren’t charges from us and, unfortunately, aren’t refundable once the parcel has entered your country. We do our best to communicate this clearly during the return process and in our Help Centre.
That said, we never want our customers to feel taken advantage of, and we tend to provide clear information to our customers.
If there’s anything else we can do to help, please don’t hesitate to reach out.
Kind regards,
Moon Magic
The rings were actually so pretty and seem very real to me, however I tried to cancel this order MANY times after reading bad reviews because I was scared the rings would not be worth the high price. I am planning on ordering from temu/shein similar rings to see if they’re made of the same materials as others have said they are.
But honestly I’m satisfied with the rings, costumer service was absolute garbage though.
Moon Magic 回复2025-05-13
Hello Kanna,
Thank you for your feedback—We are really glad to hear you’re happy with the rings! We are sorry to hear you weren’t satisfied with our customer service. Our team did their best to respond to all your requests in a timely manner, and we regret that your experience still fell short of expectations.
We appreciate your feedback and will continue working to improve. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Kind regards,
Moon Magic
Found exactly what I desired. Didn’t realise until I saw it! Love the the combination of the two necklaces: zodiac and month stones.
Moon Magic 回复2025-05-12
Hello Michele,
We're so happy you found the perfect match! The zodiac and birthstone combo really is a special touch—enjoy wearing it!
Kind regards,
Moon Magic
I ordered 2 rings - totalling $240 CAD. I was eyeing these rings for quite some time. The day I received them I opened them and the quality was 100% different than shown in the photos. The rings were cheap looking and the design was sloppy. I immediately requested a refund. They had 4 options. Two of which I pay out of pocket for the shipping and two of which I take some sort of cut for the cost - either way I would not have my money fully replenished. I opted to have $13 removed from my refund (their fee) and went with their shipping label. I sent the rings back and never heard anything for a while. I messaged their care support on what’s app and got a reply days later that my refund would be $170. That’s a difference of $70 CAD. I lost $70 trying to buy a ring. They claim that it’s in their return policy. It’s simply bad business. Please do not buy from these people!
Moon Magic 回复2025-05-09
Hello Terri-Anne,
Thank you for your review, and we're sorry to hear you were disappointed. Please note that international taxes and duty fees are not refundable, as clearly outlined during checkout, in our Help Center, Return Policy, and FAQs. We’re always here to clarify any concerns. Please feel free to reach out for any further assistance.
Kind regards,
Moon Magic
Hello Cassandra,
We’re truly sorry for the confusion. Our discount codes are applicable to full-priced items, as sale items are already offered at their lowest price. We’ve made this information available in both our welcome email and the pop-up on our website to ensure transparency. We apologize for any misunderstanding, and if you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.
Kind regards,
Moon Magic
Appalling. The stones fell out of the earrings after 5 months. Moon magic refused to replace them under their 2 year warranty. Instead offered me a 20% discount off another purchase. AVOID AVOID AVOID !!!!!
Moon Magic 回复2025-05-08
Hello David,
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We can see you've been in touch with our customer support team, and they’ve since offered you a replacement. If you have any further questions or concerns, please don't hesitate to reach out.
Kind regards,
Moon Magic
I got a message if i wanted 10% off my purchase before checking out. Provided my email address as well as cell phone number. After i filled this out it said check you text. I did not get a text or email with a discount code for the 10% off. Pretty disappointing when you think you are getting a discount and you don't
Moon Magic 回复2025-05-08
Hello Michael,
Thank you for taking the time to leave us a review. We're sorry for the trouble. Please check your spam or junk folder just in case the code landed there. If you still can’t find it, feel free to reach out to our customer support team—we’ll be happy to help!
Kind regards,
Moon Magic
Very bad experience after waiting for their order for almost 2 weeks with no tracking link or courrior no shared only showing your order is being prepared , they informed on email that the item I had ordered is not available and asked me to chose another stone and another item. Highly unprofessional & I feel cheated.. don’t know if they would complete that order too.. I have asked for full refund as I have lost all trust but no response yet.
Moon Magic 回复2025-05-07
Hello Aparna,
Thank you for reaching out, and we truly appreciate your patience.
We’re very sorry to hear about your experience and completely understand your frustration. The item you ordered is part of our made-to-order collection, which means each piece is individually handcrafted and typically takes 8–16 working days to complete and deliver. We do mention this information on our website.
We also regret the inconvenience caused when we discovered that the specific ring you selected was no longer available. We understand how disappointing this must have been, especially after waiting. While we did offer an alternative, we completely respect your decision.
Please rest assured that your refund will be processed, and the funds should be reflected in your account shortly.
We’re genuinely sorry for the inconvenience and loss of trust. If there's anything further we can do to make this right, please don’t hesitate to let us know.
Kind regards,
Moon Magic
The payment method was frustrating. It wouldn't process payments, it took me about ten minutes.
Moon Magic 回复2025-05-07
Hello Marcus,
Thank you for your feedback, and we're sorry to hear you had trouble at checkout. We’ve looked into it and everything appears to be working fine on our end at the moment. If you run into this issue again, we recommend trying a different browser or device, and feel free to reach out—we’re always here to help!
Kind regards,
Moon Magic
The bracelet toggle did not hold and I lost the bracelet.
Moon Magic 回复2025-05-07
Hello Elizabeth,
Thank you for taking the time to leave us a review.
We're so sorry to hear this happened. Please reach out to our support team so they can check it further.
Kind regards,
Moon Magic
Hello Julie,
Thanks for your feedback — we’re sorry for the trouble you had with the website. If you ran into a specific issue or still need help placing your order, our support team would be happy to assist!
Kind regards,
Moon Magic
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