Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
以上内容由商家自行提供，未经平台核实。Moon Magic （moonmagic.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 958 条用户评价，属于购物与时尚分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process. Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I dislike the quality of the rings but i love the good service of moon magic
Hello Saskia, Thank you for your honest feedback! We're sorry to hear the quality didn’t meet your expectations, but we’re glad our service made a positive impression. We truly value your input and will use it to keep improving. Please feel free to reach out to our Customer Support for any assistance. Kind regards, Moon Magic
My partner bought me the Moonstone (October birthstone) necklace from Moon Magic for Christmas — it was such a thoughtful and meaningful gift, and I absolutely loved it. I wore it with care, only on special occasions, and always stored it properly. But after just 6 months, the stone completely fell out of the pendant and was lost. I was honestly devastated — not just because the necklace was beautiful, but because of the meaning behind it. We genuinely thought Moon Magic was a quality brand, and that the necklace would last. We reached out to customer service hoping they’d understand and offer a replacement, or at the very least acknowledge that a stone falling out this soon isn’t okay. But instead, we were told it was just “wear and tear” and not covered by their 2-year warranty. They offered a 20% discount on a future purchase, which felt incredibly dismissive, especially considering this wasn’t a cheap piece of jewellery. We gave Moon Magic plenty of opportunities to rectify the situation, and even after explaining that under UK consumer law, items should last a reasonable amount of time, they just kept pointing back to their policy and wouldn’t take any responsibility. We want to love this brand. But this experience has made us feel like they don’t actually stand behind their products — and certainly don’t value customers once they’ve made a sale.
Hello Whitney, Thank you for your thoughtful feedback. We're truly sorry for the disappointment and understand how meaningful this piece was to you. Our Customer Support Team already reached out to learn more and see what resolution would feel right for you as we genuinely want to make this right and restore your trust in us. Kind regards, Moon Magic
I had problems finding what I knew I wanted. Filtering the items didn’t work. I was looking for stackable rings, certain rings with certain stones. Finally it cooperated.
Hello Helene, Thank you for your feedback! We're sorry for the trouble with filtering but glad you eventually found what you were looking for. Kind regards, Moon Magic
It’s good but the website gave some challenges resetting my password. It’s very hard to choose also. Every piece are so well designed and prices are fair, also such heartfelt meaning to each piece. I don’t anyone company that are so thoughtful about Jewleries with souls. 💕
Hello Yoleine, Thank you so much for your kind words! We're sorry to hear you had trouble resetting your password and appreciate your patience. It means a lot that you connect with the meaning behind our designs. We truly aim to create jewelry with soul. If you ever need help, we’re always here for you! Kind regards, Moon Magic
I was sent a discount code then told I couldn’t use it on the chosen item
Hello Karina, We’re truly sorry for the confusion and understand your frustration. Our discount codes are applicable to full-priced items, as sale items are already offered at their lowest price. We’ve made this information available in both our welcome email and the pop-up on our website to ensure transparency. We apologize for any misunderstanding, and if you have any questions or need assistance, please don’t hesitate to reach out to our customer service team. Kind regards, Moon Magic
Website doesn’t work I tried pay with Apple Pay 10 times
Hello Magdalena, Thanks for your feedback, and we're sorry for the trouble! We can see your order did go through and we are glad it worked out in the end. If you run into the same issue again, please reach out to us directly so we can help right away. Kind regards, Moon Magic
I liked the offers and free gift with shipping but the displays were frequently updating which made scrolling difficult on my iPhone.
Hello Paul, Thank you for your feedback! We're glad you enjoyed the offers and free gift. We’re sorry to hear about the display issues on your iPhone. We’ll pass this along to our tech team to help improve the experience. Kind regards, Moon Magic
Disappointing experience. I ordered a necklace for a friend about 2 1/2 weeks before her birhday. I got it two months after her birthday! They said it was because one of the items I ordered was a pre-order. Even after I reached out about the delay, they still wouldn't send the product until the pre-order was done. I would never had ordered the extra piece had I known they would delay the whole order. Also, the quality of the jewelry was disappointing.
Hello Nicole, Thank you for your feedback, and we’re truly sorry for the disappointing experience. While we do our best to clearly communicate shipping details, including pre-order timelines and our practice of consolidating shipments, this information is always provided at checkout. We sincerely apologize for any inconvenience this caused. If you’re not happy with what you received, please don’t hesitate to reach out, we’d love the chance to make things right. Kind regards, Moon Magic
Didn’t give 5 stars as there wasn’t a choice of free gift. I liked the black stone but not the shape plus I am a June person not December .
Hello Loretta, Thanks for your feedback! We're glad you liked the black stone, and we appreciate your thoughts on the shape and gift options, we’ll keep that in mind for future improvements. Kind regards, Moon Magic
Quality is awful. A stone fell out of one ring and another snapped in half even though the website advises it is ‘adjustable’ don’t waste your money.
Hello Tea, Thank you for taking the time to leave us a review. We’re sorry to hear about your experience. We can see you’ve already reached out, and we’ve offered the best possible solution, a replacement. If there's anything else we can do, feel free to let us know. Kind regards, Moon Magic
I was really looking forward to receiving this bracelet, but unfortunately, it was a big disappointment. The stones looked dull and had no shine at all—nothing like what was shown in the pictures. Even worse, it broke within just two days of wearing it. When I reached out to customer support, they were extremely slow to respond. I’ve been in contact with them for over three weeks now, and the process has been frustrating. They refused to give me a refund, and I was forced to choose another item just so my money wouldn’t go to complete waste. What’s most frustrating is that throughout all this, they keep claiming to offer “high-quality” products—yet my experience has been the complete opposite.
Hello Barbara, We're truly sorry to hear you were disappointed. We want to clarify that we responded promptly to each of your messages and offered a replacement, which you accepted. While we always aim to provide both high-quality products and excellent service, we're sorry this experience didn’t meet your expectations. If there’s anything further we can do, we’re here to help. Kind regards, Moon Magic
My boyfriend spent a fortune on the 'crush on you' range. The earrings, necklace but my favourite was the ring. I have had the ring less than 2 years and one gem fell out. We asked if they would help with this, they offered a 20% discount instead that they already freely offer on the website!! That ring meant a lot to me as it was the first he bought me. I am very disappointed they would not sort it as I barely wore it because I was so careful with it. Honestly disappointed! Stick to UK jewellers, never had this problem here.
Hello Kelly, Thank you for your feedback. We’re truly sorry to hear about your experience and understand how much the ring meant to you. In this case, we’ve offered the best possible resolution we can under our warranty policy. We genuinely regret that it didn’t meet your expectations. Kind regards, Moon Magic
Nice website and products, minus point.. the shipping costs.
Hello Lianne, Thank you for your feedback! We're happy to hear you’re enjoying our website and products. Regarding shipping costs, please note that they are set by the carriers, and we do not profit from them. We understand it can be a concern and truly appreciate you sharing your thoughts. Kind regards, Moon Magic
Using their website is confusing and the screen jumps around. The jewelry is ptetty tho.
Hello Linda, Thank you for your feedback! We're glad to hear you like the jewelry! We're sorry to hear the website was difficult to navigate and caused some frustration. We'd love to look into the issues you experienced and appreciate you bringing them to our attention. If you have a moment, please reach out to us directly so we can better understand what happened and work on improving the experience. Kind regards, Moon Magic
Return policy not very clear on up charges and limited time frame of certain items. Checked once and item available to return and a couple days later was ineligible. So out of 4 rings, I am keeping 2 I do not care for and “exchanging” 2 more due to sizing. The one rose gold one is for my daughter and she loves it commemorating birthstones with her sister that passed unexpectedly last Dec. I just feel now, with additional fees to exchange, I have spent close to $400 for 1 -not real gold- ring for my remaining daughter and three more to sit in a drawer. Overall disappointing experience. Would have liked to exchange for a different piece, not for like.
Hello Laura, Thank you for your feedback — we're truly sorry to hear about your experience. We understand how frustrating this must have been. We’d really appreciate the chance to look into this further. If you could contact us directly, we’ll review your order details and return eligibility to see what can be done. We want to make this right if possible. Kind regards, Moon Magic
Bracelet chain broke after 4 months while normally wearing it. After wanting to claim warranty which is 2 years they said this is considered normal wear and tear and therefore not covered under 2 year warranty...
Hi there, Thank you for reaching out and sharing your concern. We’ve reviewed your order details and can confirm that the bracelet was purchased in August 2023. While our jewelry comes with a 2-year warranty, this coverage specifically applies to manufacturing defects. In this case, the chain appears to have broken after prolonged use, which is considered normal wear and tear rather than a defect in materials or workmanship. As such, it unfortunately does not fall under the scope of our warranty. We completely understand how disappointing this can be and have arranged an alternative solution for you. Please don’t hesitate to reach out if there’s anything else we can assist you with. Warm regards, Moon Magic Team
Hello Alberto, Thank you for your feedback. We're sorry to hear that your experience felt more complicated than expected. We're always looking for ways to improve, and your input helps us identify where things may need to be simplified or clarified. If you're open to it, we'd love to hear more about what specifically felt complicated so we can make the necessary improvements. Your experience matters to us! Kind regards, Moon Magic
The quality of the gems is not good, my opal lost all the reflections within a couple of months.
Hello Alfonso, Thank you for your feedback. Opals are delicate stones and can change color over time due to water absorption or exposure to certain conditions. Please reach out to us directly—we’d be happy to look into this further. Kind regards, Moon Magic
Beautiful item but the Gold has already faded after not even half a year! The only reply i've got is, that it's due to regular use. If i can't wear a Ring daily for more than a few months, then why even sell it? And then for such a price!
Hello there, Thank you for your review. We’re sorry to hear about your experience. We can see that you were in contact with our customer support team, and we offered the best possible solution we could in this case. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Kind regards, Moon Magic
Shopping was simple. Quality products in the past.
Hello Matthew, Thank you for your feedback! We're glad to hear that you found the shopping process simple and have appreciated the quality of our pieces. Kind regards, Moon Magic
共 958 条符合条件的评价
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