Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
以上内容由商家自行提供，未经平台核实。Moon Magic （moonmagic.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 958 条用户评价，属于购物与时尚分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process. Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Hello there, We’re so sorry to hear about your experience! We’d love to look into this for you, but we’ll need your order number to do so. Please reach out to us at [email protected] with your details so our team can assist you right away. Kind regards, Moon Magic
The Black Obsidian Flow Ring & Black Onyx Stardust Band that I purchased looked amazing in photos, upon receiving it, the silver seems a bit thin compared to other silver rings I own so the concern for breaking is high. Th actual obsidian flow ring is amazing in quality but the Black Onyx stardust ring seems very cheap and brittle and it scraps against my fingers as it rotates during wear, it also dost quite fit properly over the flow ring as the gems on the stardust band don't match the curves of the flow ring so it ends up sitting around my finger. I would def opt out of ordering the stardust as it is not necessary and uncomfortable. The other thing I disliked as that it took over 3 weeks for me to receive it and it looks like it came from China.
Hello Erica, Thank you for sharing your feedback. We’re sorry to hear the rings didn’t meet your expectations. We’d love to take a closer look into this for you. Please reach out to us at [email protected] with your order details and a few photos so our team can review and assist further. Kind regards, Moon Magic
I ordered jewelry in July and have still not received it. I contacted them twice but it has been months and there has been no reply.
Hello Kunde, We’re so sorry to hear this! Unfortunately, we can’t check on your order without an order number. Please reach out to us at [email protected] with your details, and our team will be happy to help right away. Kind regards, Moon Magic
Customer Service was good, but the overall wait time for the product was terrible. I never received a confirmation email for the product I ordered. It was a pain to figure out how to track.
Hello Sean, Thank you for your feedback. We’re glad to hear you found our customer service helpful! We looked into your order and noticed there was a small typo in the email address entered at checkout, which is why the order confirmation didn’t reach you. The confirmation email was sent automatically right after your purchase, but it went to the incorrect address. We’ve now updated your contact details so all future notifications will go to the correct email. As for the delivery time, the ring you ordered is made to order, and we mention the estimated timeframe (8–16 working days) just above the “Add to Cart” button on the product page. We truly appreciate your patience while your piece is crafted. Kind regards, Moon Magic
I really love the rings and design, gemstone of moonmagic and to whom I gave they also loved it ! But I am very disappointed of the packaging last time when I ordered it was really nice the cover and the box the way it was packed but now this time I am really disappointed with the packaging
Hello Shahzad, Thank you so much for your kind words about the rings. We’re truly glad you and your loved ones enjoy them! We're sorry to hear about your disappointment with the packaging this time. We've reached out and would love to check this further to help resolve it for you. Kind regards, Moon Magic
I chose the Raw allure white gold ring for my engagement ring and was initially pleased. However, the band is not as thick as advertised and mine has snapped after only 6 months! I resized my ring in the UK as to return and resize I would have had to pay the extortionate fees to return and then pay to have my ring back. I did this as I never ever dreamed my ring would snap so was a much better value option. This of course means my ring is not covered via the "warranty" (pretty much nothing is by the way) so they have dismissed me with zero assistance. PLEASE DO NOT WASTE YOUR MONEY WITH THIS ABSOLUTE SCAM OF A COMPANY.
Hello there, We're so sorry to hear this! Please reach out to us directly with your order number so we can look into this right away and make things right. Kind regards, Moon Magic
Not impressed ordered this over a month ago. It says 9-16 day delivery time and only just received an email to say it’s dispatched and now I have to wait the 9-16 days. I had to chase to find out what was happening with my order and had no apology
Hello Paige, We're sorry for the delay and lack of communication. The delivery timeframe is 8–16 business days from placing the order, not from when you received the email. We've contacted our shipping team for an update and will keep you informed. Thank you for your patience. Kind regards, Moon Magic
Be careful if you order a ring! Their sizes are off and they won’t help with exchanging. Return costs are extortionate so you’re stuck with what you ordered unless you pay them more money. You then have to reorder the product, which has £15 delivery costs. So once you’ve exchanged, you’ve spent an additional £30. It’s ridiculous! Sad that a company who emphasises good energy is so unhelpful with their customers
Hello Lucy, Thank you for taking the time to leave us a review. We're sorry to hear you're not satisfied with your experience. We couldn't locate your order as no order number was provided, but you're very welcome to reach out to our customer support, we'll be happy to look into this and help however we can. Kind regards, Moon Magic
Invested in some jewellery just after Xmas as a treat for myself - had a fair few problems re exchange rate and late postage etc and spent weeks talking to an email AI (hate when companies do this). Anyway here we are in October and my expensive ‘gold’ jewellery have started to loose to gold colour I must add also that I only wear it now and then now all the time, not in water etc etc and it’s going more of a grey/black colour which is very disappointing- of course they are now out of warrantee but how would genuine jewellery loose its colour? They offered me a 20% code but serious I may as well buy costume jewellery if I’m going to have it loose the colour. I really wish I’d never laid eyes on this company, I thought because they use crystals they were spiritual and would have good customer service but I really now think I’ve been had my clever marketing, I think the whole concept is a huge rip off and I’m gutted I spent 100’s thinking I was getting quality - but lesson learned and I hope this review helps someone (I wish I’d seen a review like this before wasting my money).
Hello Natalie, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns. As mentioned during your conversation with our customer support team, a replacement was offered in response to the issue. We take product quality seriously and always aim to assist our customers wherever possible. If you have any further questions, we’re here to help. Kind regards, Moon Magic
I bought two rings at the end of July and by the end of September one of the major stones in the band fell out. The customer service claimed it was normal wear and tear. What type of quality are these rings if two months of wear results in losing one of the major stones? I’ve had dozens of rings for years worn daily without losing a single stone. I was offered half off which seems like a very poor offer when it’s clearly an issue with the manufacturing of the ring. Very disappointing given I’ve had the ring for two months, will no longer be a customer.
Hello Elli, Thank you for your feedback. We’re sorry to hear about your experience. We understand your frustration and want to clarify that you were in contact with our customer support team, and a replacement was offered as a resolution. We always aim to make things right and appreciate you bringing this to our attention. Kind regards, Moon Magic
Purchased a special gift for my partner for our milestone, spent $1,000 on a necklace set and matching earrings. The earrings in question lasted 4months before a stone fell out due to an improperly formed prong yet after contacting their customer service I was told its just "wear and tear" then proceeded to try and sell me a replacement at 50%. What an joke.
Hello there, Thank you for reaching out and for sharing your concerns. We’re truly sorry to hear about your experience, especially with a piece that was meant to mark such a meaningful milestone. We can see that you’ve already been in touch with our Customer Support team, and we want to assure you that we’re actively working to resolve this matter. We understand how disappointing it can be when a special piece doesn’t meet expectations, and we appreciate your patience as we work through this with you. If there's anything you'd like to add or clarify in the meantime, please don’t hesitate to let us know. Kind regards, Moon Magic
Sold us faulty earrings where the gems literally fell out after a month's wear and the clasps were so dodgy they caused injuries to my ears!!! When contacted they tried to say it was from "general wear". Wearing earrings normally with great care shouldn't make the gems fall out??? And your clasps shouldn't be so flimsy it injures people! This is a shoddy scam where they sell you cheap easily tarnished jewellery that is ill fitting and poprly made and they know it. Avoid this place at all cost! Overpriced absolute JUNK.
Hello Maria, Thank you for your feedback. We’re sorry to hear about your experience. We can see that you've been in contact with our team and that a replacement was offered. While we always aim for high quality, we're continuing to review this issue internally to ensure better experiences moving forward. Kind regards, Moon Magic
I purchased a gorgeous gold expandable moonstone ring for myself that was on sale. After purchasing it in March 2025, where the ring expanded loosened and cracked, rendering it unwearable. The company provided me with an identical replacement so a satisfactory result.
Hello Ange, Thank you for taking the time to share your feedback, and we're truly sorry to hear that your ring didn’t hold up as expected. We want to clarify that we absolutely did not deny support or dismiss your request. In fact, we kindly asked for photos of the ring so we could better understand what happened and assess the issue more thoroughly. We ask for images in these situations to help determine whether the item may be eligible for a return or similar, especially after some time has passed since the purchase. We always strive to stand behind the quality of our jewelry, and we’re committed to resolving concerns fairly. If you're open to it, we would still be happy to look into this further, please feel free to reach back out with the requested details so we can do our best to help. Kind regards, Moon Magic
The company is lying about the gemstone quality and using misleading images in their promotional photos. I ordered both an earring and a ring and the size of the jewelry was not the same as in their photos and the gemstones are not polished to the same quality. They trick customers with the false images and do not provide returns. The photo of an earring was probably made on a child, as the real diameter is less than 8 millimeters which hardly fit to any adult ear.
Hello Yan, Thank you for taking the time to leave a review. We’re genuinely sorry to hear that you’re disappointed, and we’d like to clarify a few things to ensure there’s no misunderstanding. After reviewing your order, we can confirm that it included only a pair of earrings, there was no ring purchased. We also didn’t receive any messages from you regarding your concerns. We always encourage customers to reach out to us directly if there’s an issue, as we’re more than happy to help resolve it. All of our product photos are taken in-house and are intended to represent each piece as accurately as possible. We include the dimensions and materials in the product description on the website so customers can get a clear sense of the size and style before ordering. Jewelry, especially smaller pieces like earrings, can sometimes appear different depending on individual expectations, but we do our best to provide the necessary information up front. As for returns, we do offer them on eligible items. Only pieces marked as final sale are excluded, and this is noted on the website to help set expectations before purchase. We’re proud to have many happy customers who value the quality and craftsmanship of our jewelry, and we’re committed to ensuring a positive experience for everyone. Please feel free to contact us directly so we can look into this further and see how we can make it right. Kind regards, Moon Magic
Beautiful jewelry, but poor poor quality. I bought my ring in March and it is already so bruised. They claim to have 2 years warranty but actually they don't. They have a full list of reasons to exclude you from warranty, but in my opinion a ring should last more than 5-6 MONTHS before completely being botched. They upright told me to just buy a new one because there is sale. But the sale is more expensive than when I bought the ring back in March. Do not buy and save yourself a lot of time! Edit: after my bad review they reached out to me again and will send me a new ring on their costs. This is kind and helpful, but still have doubts in the quality. Time will tell, let's hope I just was unlucky with the first one.
Hello Michelle, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how disappointing it must be. We want to reassure you that our customer support team is already in contact with you and working toward a resolution. We take quality and customer satisfaction seriously, and we appreciate your patience as we do our best to find a solution that works for you. If you have any further questions or concerns, please don’t hesitate to continue the conversation with our support team, we’re here to help. Kind regards, Moon Magic
This company is slow and did not advertise that it would take a month or more to fulfill the order. Customer service is friendly though. I am eagerly waiting for my ring. I hope it is quality and not just so.e cheap Chinese made ring.
Hello Damien, Thank you for your patience and kind words about our customer service! Our pieces are made to order with care, which takes 8–16 working days for crafting and delivery. This timeframe is noted on each product page just above the “Add to Bag” button. We can’t wait for you to receive your ring, it’s handcrafted with love and quality materials! Kind regards, Moon Magic
Very poor quality. The bracelet I got tarnished after just 3 months, despite I didnt even get to wear it. It‘s def not real gold coating, since gold wont tarnish blue. This company is just a scam!
Hello Sandra, We're very sorry to hear about your experience and understand your disappointment. We take quality concerns seriously, and we truly regret that the bracelet didn’t meet your expectations. We want to note that we were in contact with you regarding this issue and offered the best possible solution, a replacement to make things right. Our pieces are made with care using high-quality materials, but on rare occasions, issues can arise, and when they do, we’re committed to addressing them promptly and fairly. We’re here to help and always strive to provide a positive experience for our customers. If there’s anything further we can do, please don’t hesitate to reach out directly. Kind regards, Moon Magic
I have purchased a couple of items from Moon Magic and will never use them again. The quality of the items are poor and the items look better in the photos. A pair of earrings snapped after one use. A ring I have received looks tacky and is poor quality. I have processed a return to have £47.00 in fees deducted / not refunded. This is outrageous, they are a multimillion company.
Hello there, We're very sorry to hear about your experience and truly regret that you feel let down. We always aim to deliver both quality and satisfaction, and it's disappointing to learn that we missed the mark for you. We can see that you're already in contact with our Customer Support team, and we appreciate you taking the time to reach out. As soon as we receive the remaining details we’ve requested, we’ll be more than happy to look into a suitable solution for you. Please rest assured that we're committed to resolving this as fairly and efficiently as possible. Kind regards, Moon Magic
I bought a Moon Magic necklace for my wife and she was so excited when she first got it—it was beautiful and she wore it carefully, never tugged or pulled on it. But after just 10 months, the chain broke. Since they advertise a “Complimentary 2-Year Warranty,” I thought they’d replace it. Instead, they told us it was just “wear and tear” and only offered 20% off a new one. Honestly, that’s super disappointing. A warranty should actually mean something, and this felt like false advertising. She loved the necklace while it lasted, but we won’t be buying from Moon Magic again.
Hello Ramy, Thank you for taking the time to share your experience, and we're truly sorry to hear about your disappointment. We understand how special a meaningful gift like this necklace can be, and it’s never our intention to let our customers down, especially when a piece holds sentimental value. We want to assure you that we did our best to assist within the scope of our warranty policy. While we stand behind the craftsmanship of our jewelry, the issue reported in this case falls under wear and tear, which is not considered a manufacturing defect, especially after 10 months of regular use. That said, we still wanted to offer a goodwill solution with the 20% discount, even though the warranty doesn’t apply in this instance. We understand it may not have met your expectations, but it was extended in genuine hope of making things right in some way. If you change your mind or have any further concerns, we’re here to help. Kind regards, Moon Magic
I will start with how much I loved my set that my husband gifted me. I specifically asked my husband to purchase my wedding/marriage rings from Moon Magic because I believed in their promise of quality, integrity, and care. They seemed so pretty, caring and of great quality. Their website highlights reviews where customers received replacements for broken rings, which made me feel confident choosing them for something as personal and meaningful as my meaningful jewelry. When my ring lost a stone after only a few months of wear, we reached out expecting that same care. I have a job which requires a lot of hand use but even then I would remove my rings to protect them. Instead of standing behind their product, Moon Magic offered my husband an insulting discount on a RECENT, new purchase. A discount is not a replacement, and it’s not how a company of integrity treats a customer who placed their trust in them for something so significant. We are talking 3 months. We will not be using that discount, and sadly nor will we be buying from Moon Magic again. It’s deeply disappointing to see the gap between the values they promote and the way they actually treat customers when issues arise. A company’s true character shows in how it handles problems, and in this case, Moon Magic fell short. While I once loved my rings, I can no longer recommend Moon Magic — I’ll be turning to a company that honors its word and stands behind its jewelry with real accountability. My honey knows how important my rings are so he tried to fix the issues. He wasn’t supported so I will find a new company with better quality and support.
Hello Ava, Thank you for your feedback. We’re truly sorry to hear about your experience. We can see that you have already been in contact with our Customer Support team and we offered a full replacement for the piece. We’re sorry to have lost your trust and appreciate you giving us the opportunity to make it right. Kind regards, Moon Magic
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