Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process.
Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
Had a ring that at first was beautiful, but not even 2 months later 2 stones fell out of the rings. They advertise a 2 year warranty, but do not stand by it and instead offered me a 50 percent off coupon for my next order, which we will not be using because we will not shop here again.
Moon Magic 回复2025-04-15
Hello Bryonna,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
Was interested in a charm and had it in my cart and then today the same pendant was not even listed on the website or shown to be sold out. Disappointed.
Moon Magic 回复2025-04-13
Hello Nicole,
Thanks for reaching out! It’s currently a busy period, and some of our pieces are selling out super fast! Feel free to contact our customer support team—we’ll be happy to check if the piece will be available again and when.
Kind regards,
Moon Magic
I never write Trustpilot reviews (or negative reviews in general), but I’m really disappointed by this company. They don’t answer on their customer support email (it’s been a full week at this point).
I don’t think I’d even want to order anything from a company that doesn’t respond to simple questions, but does anyone know where they ship from?
Moon Magic 回复2025-04-13
Hello Michelle,
We appreciate you taking the time to leave us a review. We are sorry that you are not satisfied with your experience. Unfortunately, there is no order number or email for us to check all the details, please feel free to reconnect with our Customer Support Team so that we can investigate it further.
Kind Regards,
Moon Magic
Would not accept my form of payment. Had to use a card I did not want to use.
Moon Magic 回复2025-04-11
Hello there,
Thanks for your feedback! We're sorry to hear about the inconvenience. We gladly accept all major credit cards (Visa, Mastercard, etc.) and PayPal. Additional payment methods may be available depending on your location and are always shown at checkout.
If you need further help, feel free to reach out to us—we’re happy to assist!
Kind regards,
Moon Magic
I already sent an email explaining why I won't be doing any further business with your company I'm not going to write it again!
Moon Magic 回复2025-04-13
Hello Julie,
Thank you for your feedback. We’re sorry for any confusion! As noted in our return policy on the website, customers are responsible for covering the return shipping costs—whether using their own preferred method or our provided shipping option.
If you have any questions or need assistance with the return process, our support team is always here to help!
Kind regards,
Moon Magic
Had to do a return due to size not being correct and they didn’t give us our full money back. Originally said they don’t give the taxes back and after arguing with them they said it was the duty $$. Then when I had to purchase the exchange they charged me taxes again. So basically paid an extra $60 for nothing. They wouldn’t agree to just giving me the full refund back. Not happy with the customer service at all.
Moon Magic 回复2025-04-11
Hello Lisa,
We appreciate you taking the time to leave us a review. We are sorry that you are not satisfied with your experience. Unfortunately, there is no order number for us to check all the details, please feel free to reconnect with our Customer Support Team so that we can investigate it further.
Kind Regards,
Moon Magic
Extremely difficult to do exchanges. Poor communication. And why did I get charged for an even exchange?
Moon Magic 回复2025-04-03
Hello Adriana,
Thank you for your feedback. We apologize for any inconvenience caused. To clarify, we only charge the difference between the price paid for the original item and the price of the new piece. Please feel free to reach out with any further questions or if you need assistance!
Kind regards,
Moon Magic
Overpriced and very bad return policy, you have to pay a lot to return even when the item is faulty.
Moon Magic 回复2025-04-03
Hello Maria,
Thank you for taking the time to leave us a review. We are sorry to hear that you are not satisfied with your experience.
Kindly note that if the item is faulty, we want to assure you that, as per our return policy, you will not be responsible for any costs related to the return. Please reach out with your order number, and we’ll be happy to assist you further!
Kind regards,
Moon Magic
Hello there,
Thank you for sharing your feedback, and we’re sorry to hear you experienced issues with our payment process. We take this seriously and would love to help resolve any concerns. Please reach out to our customer support team, and we’ll work with you to make sure everything is sorted out. Thank you for your patience!
Kind regards,
Moon Magic
The options for other gemstones while looking at a ring design is wonderful !
Moon Magic 回复2025-04-02
Hello Ashley,
Thank you for your wonderful feedback! We're so glad you love the variety of gemstone options we offer. It’s always great to have the perfect choice for your unique style! If you need any help, feel free to reach out.
Kind regards,
Moon Magic
Had a problem with using my paypal. Account the website not the app would work but after switching to my debt card it worked perfect
Moon Magic 回复2025-03-31
Hello Jon,
Thank you for sharing your experience! We're sorry for the PayPal issue, but we're glad to hear everything worked smoothly with your debit card. If you ever run into any issues again, feel free to reach out – we're here to help!
Kind regards,
Moon Magic
The beaded necklace broke in less the 20 days. I contacted customer service, it takes 5 days for an answer, then another 5 days to every email correspondence. Not happy with the product and customer service is not good.
Moon Magic 回复2025-03-30
Hello Linh,
Thank you for your feedback. We can see that you're already in contact with our customer support team, and we want to assure you that we're working to resolve the issue as quickly as possible. We apologize for the delay and any frustration this may have caused. Your satisfaction is important to us, and we appreciate your patience as we work through this.
Kind regards,
Moon Magic
I don’t know if there has been some sort of change or something at Moon Magic, but my last purchase was the most awful experience I have ever had online shopping. I spent over $300 and the jewelry lasted 3 months. The bead bracelet stretched and was almost at breaking point and would fall of my hand and couldn’t be worn. The necklace snapped off my neck in the middle of a restaurant and the beads bounced all over the place and was humiliating. The earrings are completely tarnished and a dark mouldy appearance. I emailed about the necklace and bracelet as I was complete shocked that such expensive jewelry only lasted 3 months. All they wanted to do was charge me 50% to order the same poor-quality products again. We I replied that taking more of my money for this trash was not going to ‘make it right’. They replied changing their tune that in fact it was my fault the jewelry broke, and it was standard wear and tear. So, moon magic believe that the standard wear of approx. 10 times is the lifetime of their pieces. Which is outrageous considering the prices they charge.
Moon Magic 回复2025-03-31
Hello there,
Thank you for taking the time to leave us a review. We are sincerely sorry to hear you are not happy with your experience.
Our Moonstone bead necklace and bracelet set is one of our bestsellers, and we take great care in monitoring feedback. We use high-quality, industry-standard thread, and each piece is tested for durability.
To ensure longevity, avoid stretching the thread and use the clasp to put them on and off. We understand your frustration, and while our warranty covers manufacturing defects, wear and tear is not included. Our goal is to create high-quality, durable pieces that build loyalty, not just one-time sales.
Please feel free to reconnect with our customer support team so they could work towards the best possible solution.
Kind regards,
Moon Magic
Didn’t give me a code for discount what’s that about?
Moon Magic 回复2025-03-30
Hello Mary Ann,
Thank you for your feedback. We are sorry to hear you haven't received your discount code! Please check your spam or junk folder, as sometimes emails can end up there. If you still can't find it, feel free to reach out to our customer support team, and we'll be happy to assist you further.
Kind regards,
Moon Magic
My necklace broke and it was a really precious gift and you don’t give us warranty and that makes me really upset😢
Not friendly for their customers, really disappointed!!
Moon Magic 回复2025-03-29
Hello Lisanne,
We appreciate you taking the time to leave us a review. We are sorry that you are not satisfied with your experience. Unfortunately, there is no order number for us to check all the details, please feel free to reconnect with our Customer Support Team so that we can investigate it further. We do offer warranty on our pieces and it is valid against any defects in our materials and/or workmanship.
Kind Regards,
Moon Magic
I was supposed to get a discount if I subscribed to their newsletter but I never got any such discount in my email
Moon Magic 回复2025-03-28
Hello Aida,
Thank you for your review! We recommend checking your junk or spam folder, as sometimes emails can end up there. If you still can’t find it, please feel free to contact our customer support team, and we'll be happy to assist you further.
Kind regards,
Moon Magic
It took 2 weeks and 3 different cards for the purchase to go through…and no, it wasn’t my bank. But it finally worked so, hopefully she loves it 💍
Moon Magic 回复2025-03-27
Hello Travis,
Thank you for your feedback! We're glad the purchase went through in the end. On our end, there are no issues with payments and we recommend clearing your cache or trying a different browser if this happens again. We hope she loves the gift!
Kind regards,
Moon Magic
Hello Charlene,
Thank you for your feedback! We’re sorry to hear about the difficulty with checkout. If you have any questions or need assistance, please don’t hesitate to contact us – we’re happy to help!
Kind regards,
Moon Magic
Hello there,
Thank you for sharing your feedback. We are truly sorry to hear that you found our delivery costs misleading. Our goal is to be transparent and provide our customers with accurate information at every step. If you have any specific questions or would like further clarification, please don't hesitate to reach out to our customer support team. We appreciate your input.
Kind regards,
Moon Magic
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