Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process.
Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
I'm not really sure what to rate this.
I was looking at rings from Moon Magic for a few weeks before I finally had some money put aside to order them. When they arrived they were too big (my own mistake for measuring wrong I guess). The rings were beautiful so I brought them to my local jewellers to see if they could be resized. Due to the material of the ring this wasn't possible to I requested a return on them and said I would order the correct sizes if available. However when you return rings they apparently charge you €35 odd to return the rings, this is not shipping costs as you cover them yourself, I can't remember now what they said it was, perhaps like tax or something, however this is very disappointing as I ordered two rings and now I'll be down almost €70 after returning them, even tho they cost me €115 & €135.
Moon Magic 回复2025-03-18
Hello Rachel,
Thank you for sharing your experience with us. We’re truly sorry to hear about the issues with the ring sizes and understand your frustration.
Regarding the additional charges you mentioned, international taxes and duties are imposed by customs authorities in your local country. These charges are separate from the cost of the items or shipping, and unfortunately, we do not have control over them. Please note that duties and taxes are non-refundable as per our policy.
We do not profit from these fees, and we understand how they can be disappointing. We strive to be transparent with our customers and are happy to assist with any questions you may have about the return process.
We sincerely appreciate your understanding and patience, and we’re here to help if you need further clarification or support.
Kind regards,
Moon Magic
Inconsistent ring qualities, then having to pay for returns and then pay extra for the same ring because they raised the price while my return/new buy was processing. So my mum’s Christmas present is still not settled and it’s March. They would not allow an exchange, instead reviewed it and saw nothing wrong despite my mum and I having the same ring looking different. So I had to do a complex return her gift and then order a new ring with an exchange code that I had to pay for. Just overall disappointed. The rings are beautiful when they are produced properly.
Moon Magic 回复2025-03-18
Hello Carla,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations, and we truly understand your frustration. After reviewing your order, we can confirm that case was carefully inspected by our Quality Team and met our quality standards.
As per our return policy, the return shipping fee is the customer’s responsibility. We also reached out to you in January to assist with your concerns, but it seems that our response may not have been received—our sincere apologies for any inconvenience this caused.
We always aim to provide the best possible service, and we appreciate your feedback on the matter.
Thank you for your patience and understanding, and we’re happy to help if you need any further.
Kind regards,
Moon Magic
The website didn't show it was on sale and the code for first time purchase didn't work. After the website was fixed I wasn't offered any further discount code such as free shipping for the inconvenience.
Moon Magic 回复2025-03-15
Hello there,
Thank you for your feedback, and we truly apologize for any confusion. Our sale items are already discounted as much as possible, which is why discount codes can’t be applied to them. We understand how frustrating this can be and appreciate your understanding. While we may not be able to offer an additional discount at this time, we’re always working to improve your experience and hope you’ll enjoy your purchase! Thank you again for your patience.
Kind regards,
Moon Magic
The communication from your company to the customer on their order is horrific. My item has been stuck in Houston, Texas for several days with no movement. Someone should be looking into these things.
Moon Magic 回复2025-03-15
Hello Karen,
Thank you for sharing your feedback, and we sincerely apologize for any frustration caused. The piece you ordered is made to order, and as noted on our website, delivery typically takes 8-16 working days. The tracking number is generated early to help expedite the process, but you’ll only see updates once the item is ready and shipped. We understand your concern and appreciate your patience as your item makes its way to you. If you have any further questions or need assistance, feel free to reach out to our customer support team!
Kind regards,
Moon Magic
I was cancelled my order(more than 3 month) ,but never give me back my money. It is bullh#t,save your money, dont order!
Moon Magic 回复2025-03-12
Hello Zoltan,
Thank you for taking the time to leave us a review.
Please note that we have reviewed your case and the order was not canceled, but it was refused on delivery and we did not receive the order back yet, which is the reason the refund was not processed yet.
Please feel free to reconnect with out Customer Support Team for further assistance.
Kind regards,
Moon Magic
Very poor service I brought a ring for my daughter for Xmas the stone has fallen out they want me to buy a new one offering 25 % discount which after 2 months I don’t think I should have to pay for a new ring !!
They are now saying they have given me the best possible outcome which is 50 % of a new ring .. it’s only 2 months old shocking that I should have to buy another ring .
Moon Magic 回复2025-03-13
Hello Jacqueline,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
I bought opal earrings for my fiancé from here and she wore them daily - they sent us a clear stone with a rainbow coating which wore off in a month.
Now the stones are dingy brown and hardly any color at all
All the gold is losing color and I’m pretty sure if it is real gold then it is gold plated even though I bought solid.
The stones were definitely sent from Asia somewhere because they took 2 weeks after tracking to get to us.
I am overall just very disappointed - they looked so good when we opened the box
Moon Magic 回复2025-03-11
Hello William,
Thank you for sharing your feedback, and we’re truly sorry to hear about the issues you’ve experienced with your earrings. Our pieces are handmade to order and shipped from the US, which is why delivery can take 8-16 working days.
We’d love to look into this further. Could you please reach out to our Customer Support team with pictures of the earrings? This will help us better understand the situation and provide you with a solution.
We appreciate your understanding and look forward to resolving this for you.
Kind regards,
Moon Magic
Hello Gabriel,
Thank you for taking the time to leave us a review.
We are sorry to hear that you're experiencing issues with the website. Could you provide a bit more detail about the problem? This will help us assist you better. In the meantime, you can try refreshing the page or using a different browser. If the issue persists, please reach out to our Customer Support team directly, and we'll be happy to help!
Kind regards,
Moon Magic
Bought a beautiful ring in December 2024 and after that first week in March 2025, the Opal falls off.
I contacted the customer service and was offered 25% off the next purchase and free shipping.
Jewellery pieces are stunning but not worth me taking another chance and out more money.
Moon Magic 回复2025-03-11
Hello Eve,
Thank you for sharing your feedback with us. We're truly sorry to hear that you experienced an issue with your item.
Upon reviewing your case, we see that you've already been in contact with our customer support team, and we've provided the best solution available. If you have any further questions or concerns, please don't hesitate to reach out to our support team again.
Kind regards,
Moon Magic
Hello Joyce,
Thank you for your feedback! We apologize for the hiccups you experienced while placing your order. If there's anything we can assist you with moving forward, please don't hesitate to reach out. We value your business and look forward to serving you again!
Kind regards,
Moon Magic
My Valentine's Day gift, a black obsidian ring from Moon magic was a complete disappointment. Not only did it arrive significantly late, but the sizing was also drastically off. Despite following their online guide and ordering a size 7, the ring I received was at least two sizes too large. After numerous emails and providing detailed photos, they insisted the size was correct and offered no resolution. I'm incredibly frustrated with their poor customer service, especially given their advertised values. I won't be purchasing from them again.
Moon Magic 回复2025-03-07
Hello Parita,
Thank you for sharing your feedback, and we sincerely apologize for the frustration you've encountered. To clarify, we requested that you measure the internal diameter of the ring to confirm its size, as the tag on the ring matches the size that was ordered.
In order to ensure that you received the correct size, we kindly ask that you measure the internal diameter and provide us with a photo for further assessment.
We are committed to resolving this matter to your satisfaction and appreciate your cooperation in helping us find a solution.
Kind regards,
Moon Magic
I have tried to place order multiple time and even asked customer service to help me get the payment through, but not able to process this as My Bank confirmed about no security blockers and yet my order keeps getting cancelled :(
Moon Magic 回复2025-03-07
Hello Soham,
Thank you for your feedback, and we're sorry to hear you're having trouble with your order. Please try placing the order again, and if it still doesn’t go through, we’d recommend contacting your credit card company to see if the payment is being blocked in any way. Additionally, please double-check that international transactions are allowed on your card.
As an alternative, you can also try using PayPal for payment if that works better for you. We’re here to help if you need further assistance!
Kind regards,
Moon Magic
Hello Barbara,
Thank you for your feedback! We're glad to hear the steps were easy to follow. We appreciate you taking the time to share your experience!
Kind regards,
Moon Magic
Hello Ricardo,
We’re truly sorry for the confusion. Our discount codes are applicable to full-priced items, as sale items are already offered at their lowest price. We’ve made this information available in both our welcome email and the pop-up on our website to ensure transparency. We apologize for any misunderstanding, and if you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.
Kind regards,
Moon Magic
In general, it should have been expected that discount coupons do not apply to already discounted items; however, I found no mention on your website that discount coupons for first orders or short-term discount coupons do not apply to discounted products. There is only a dry message when trying to enter, stating 'does not apply to items in your cart.' This is somewhat disappointing. It is also frustrating to have only one type of delivery available.
Moon Magic 回复2025-03-03
Hello Alexey,
We’re truly sorry for the confusion and understand your frustration. Our discount codes are applicable to full-priced items, as sale items are already offered at their lowest price. We’ve made this information available in both our welcome email and the pop-up on our website to ensure transparency. Regarding the delivery, we use DHL for shipping International orders. We apologize for any misunderstanding, and if you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.
Kind regards,
Moon Magic
The discount code they gave me for 10% didn't work.
Moon Magic 回复2025-03-03
Hello Jason,
We’re truly sorry for the confusion. Our discount codes are applicable to full-priced items, as sale items are already offered at their lowest price. We’ve made this information available in both our welcome email and the pop-up on our website to ensure transparency. We apologize for any misunderstanding, and if you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.
Kind regards,
Moon Magic
I thought the buying process and website page were great but I was text a code for a new customer as a discount and it didn't work which was disappointing.
Moon Magic 回复2025-03-03
Hello there,
We’re truly sorry for the confusion and understand your frustration. Our discount codes are applicable to full-priced items, as sale items are already offered at their lowest price. We’ve made this information available in both our welcome email and the pop-up on our website to ensure transparency. We apologize for any misunderstanding, and if you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.
Kind regards,
Moon Magic
Having to pay extra to exchange for a different size isn’t great.
Moon Magic 回复2025-03-03
Hello Nikki,
Thank you for your feedback! We are sincerely sorry to hear you are not 100% satisfied with your experience. Please note that any difference in price between the original order and the new item being exchanged would need to be covered. We appreciate your understanding, and we're here to assist with any further questions you may have!
Kind regards,
Moon Magic
I signed up for 10% off and code W10F didn’t work at check out
Moon Magic 回复2025-03-03
Hello Trent,
We’re truly sorry for the confusion and understand your frustration. Our discount codes are applicable to full-priced items, as sale items are already offered at their lowest price. We’ve made this information available in both our welcome email and the pop-up on our website to ensure transparency. We apologize for any misunderstanding, and if you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.
Kind regards,
Moon Magic
Good quality and packaging but i would appreciate if you deliver it faster than last time 🙏🏼
Moon Magic 回复2025-03-03
Hello Amani,
Thank you for your kind words! We’re glad you liked the quality and packaging. We appreciate your feedback on the delivery time. Thanks again for your support!
Kind regards,
Moon Magic
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