Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process.
Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
I was given a 10% discount code and it wouldn’t work.
Moon Magic 回复2024-12-24
Hello Shawna,
Thank you for your feedback! Discount codes apply to most of our jewelry, with the exception of items currently on sale. Our sale items already offer a larger discount than most of the codes available, ensuring you’re getting the best possible deal on those pieces. If you have any further questions or need assistance, please don’t hesitate to contact us—we’re here to help!
Kind regards,
Moon Magic
The rings don't look the same as the photos, they are more flimsy. They don't mention for the return from the UK there is an additional charge of about 47 pounds for taxes + around 20 pounds return money. So its expensive to return.
Moon Magic 回复2024-12-24
Hello Snigdha,
Thank you for your feedback. We're sorry to hear that the rings didn't meet your expectations. We do provide detailed information about return policies, including any potential additional charges, on our returns page on the website. We strive to be as transparent as possible. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!
Kind regards,
Moon Magic
I appreciate your response to my initial review, "Need better discounts", but your response that I could join your loyalty program may apply better to my wife but for the husband this has no value
Moon Magic 回复2024-12-24
Hello Gary,
Thank you for your feedback! We'd like to share that by joining, you can earn points with every purchase. Each point is equivalent to $1, which can be redeemed as a discount on future orders. This can result in significant savings over time, and we think it could offer great value for both you and your wife on future purchases. We hope you'll consider giving it a try!
If you ever need assistance, please feel free to contact our Customer Support team and they will be happy to help.
Kind regards,
Moon Magic
Had to try numerous times to make purchase and now it will b extremely late for holidays
Moon Magic 回复2024-12-23
Hello Dave,
We're so sorry to hear about the trouble you've experienced with your purchase. Please contact us so we can check the issue and do our best to resolve it for you. We truly appreciate your patience!
Kind regards,
Moon Magic
Hello Gary,
Thank you for your feedback! We always have great deals on our website, and you can also join our loyalty program for even more discounts. We hope this helps you save on your next purchase!
Kind regards,
Moon Magic
I am a new customer and signed up for the newsletter, earning a 10% discount. But no matter what I tried I wasn’t able to get it. Thank you
Can’t wait to get my purchase, h hope they correct this problem.
Moon Magic 回复2024-12-20
Hello Susan,
Thank you for reaching out! We're sorry to hear you're having trouble with the discount. Please feel free to contact us directly, and we'll be happy to assist in resolving the issue. We hope you enjoy your purchase, and we’re here if you need any further help!
Kind regards,
Moon Magic
Cute jewelry but lower quality than expected at this price range. The moonstone is very damaged/cloudy on the inside. The gold is very yellow looking and chipping away after two weeks of wearin. But cute ring nonetheless
Moon Magic 回复2024-12-19
Hello Judith,
Thank you for your feedback! We're sorry to hear the ring didn't meet your expectations. We’d love to address any concerns you have—please feel free to reach out to us directly so we can assist you further.
Kind regards,
Moon Magic
This is the third item I've purchased from you. A discount would be nice. Something I can type into the discount box. Not links to emails and other loops.
Moon Magic 回复2024-12-17
Hello James,
Thank you for your feedback! We truly appreciate your continued support and are sorry for any inconvenience you've experienced. Please note that we have a Loyalty Club which offers amazing discounts. You can check it on the Loyalty Club page on our website. Please feel free to reach out to us directly, and we'd be happy to assist. We want to make your shopping experience as smooth as possible, and your satisfaction is important to us!
Kind regards,
Moon Magic
Hello there,
Thank you for your feedback! We apologize for the inconvenience. Please note that the discount codes are only valid for full-price items. If you have any further questions or need assistance, feel free to reach out to us!
Kind regards,
Moon Magic
So happy this finally came in! It is beautiful, and shipping did take a while, but it makes me feel confident that it is because these are handmade pieces. I love my bracelet. Just wish it was more secure on the lock as it unscrews sometimes when I sleep. So I worry I might lose it.
Update: i contacted support because I was actually concerned I would lose the bracelet with the lock unscrewing so easily. They asked me for a video for proof then ended up confirming the lock worked as it should. The bracelet ended up becoming lost while jogging and they only gave me a 20% discount.
Moon Magic 回复2024-12-16
Hello Karen,
Thank you for your wonderful review! We're so glad to hear you love your bracelet and that you're happy with the craftsmanship. We appreciate your feedback. If you ever need assistance or have concerns, please don’t hesitate to reach out – we're here to help!
Kind regards,
Moon Magic
Hello Elise,
Thank you for reaching out! We’re sorry to hear you didn’t receive the 10% off on your first order. Please feel free to contact us directly, and we’d be happy to assist you with this issue.
Kind regards,
Moon Magic
Hello Stephen,
Thank you for your feedback! We're sorry to hear you weren't able to select a size. Please reach out to us directly, and we'll be happy to assist you.
Kind regards,
Moon Magic
It's impossible to get the birth/numerology/moon etc readings. I don't know if it's because I'm in Australia or what - but it's been so upsetting & frustrating. Whenever I put in the details it just does... nothing. Maybe it's not recognising my birth city, &/or the fact that our postcodes are only 4 digits. Whatever. I'm annoyed because I actually know my & my mum's birth times — so it would've been so perfect for her as a gift with the jewellery (even if it didn't arrive by Christmas..cause I know she'd be more interested in the reading. I was even going to treat myself with the birthstone bundle too.
Moon Magic 回复2024-12-17
Hello Serena,
Thank you for taking the time to leave us a review.
We are sincerely sorry about the inconvenience with the reports. Please note that we always strive to make sure our site is easy to navigate and that all information is as clear as possible. There should not be any limitation of purchasing our digital reports from anywhere in the world. We can see that you have already been in contact with our Customer Support Team and they have provided a solution.
Please feel free to contact us for any further assistance.
Kind regards,
Moon Magic
None of the discount codes I was offered worked for my purchase. However, since it was a unique and great looking item I went ahead and purchased it anyway
Moon Magic 回复2024-12-16
Hello David,
Thank you for your feedback! We apologize for any confusion with the discount codes. Please note that they are only applicable on full-price items. We're so glad to hear you decided to go ahead with your purchase, and we hope you love your unique and beautiful pieces!
Kind regards,
Moon Magic
my code I was given, didn’t work at checkout and I was told it was invalid for diamonds, but I never purchased a diamond
Moon Magic 回复2024-12-12
Hello there,
Thank you for your feedback! We apologize for the inconvenience. Please note that some discounts may not apply to sale items, including certain product categories like diamonds. We’re happy to help clarify any questions you have in the future!
Kind regards,
Moon Magic
Hello Gail,
Thank you for taking the time to leave us a review.
We’re sorry for any confusion regarding the delivery date. We do mention the estimated delivery timeframes on each product page on our website to help with planning. If you have any specific questions or need further assistance, feel free to reach out to our customer support team – we're happy to help! Thank you for your understanding.
Kind regards,
Moon Magic
Update: Very considering of them to apply the welcome discount afterthe purchase and offer a refund in my card! High end customer service!
Moon Magic 回复2024-12-09
Hello Debora,
Thank you for reaching out! We’ve refunded the discount for you, and we apologize for any inconvenience this may have caused. If you have any further questions or need assistance, please feel free to contact our customer support team. We appreciate your understanding and hope you enjoy your purchase!
Kind regards,
Moon Magic
The ring I bought looks nothing like the picture, it looks cheap and bad quality and so over priced for the aliexpress/made in china ring I got.
Update: they refunded most of the cost within the return policy.
Moon Magic 回复2024-12-09
Hello Nir,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could - a replacement of your order. Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
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