Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
以上内容由商家自行提供，未经平台核实。Moon Magic （moonmagic.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 958 条用户评价，属于购物与时尚分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process. Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Website easy to use, ring sizer options really useful and easy to use
Hello Emily, Thank you for your kind feedback! We're happy to hear that you found our website easy to use and the ring sizer helpful. We appreciate your support! Kind regards, Moon Magic
I'm sure the product is nice and everything but I would have appreciated knowing that the 10% discount offered for giving your email should say it won't apply to most things you would buy. It won't work on any diamond products.
Hello Mengistu, Thank you for your feedback! We apologize for any confusion. The 10% discount is not applicable to sale pieces or diamond pieces, as they are already offered at the best possible price. We appreciate your understanding and hope you continue to enjoy our jewelry! Kind regards, Moon Magic
Hard to write any kind of review till I actually get the product. Spending the money was easy? lol
Hello Ron, We totally understand! We hope the pieces meet your expectations once they arrive. Thank you for your order, and we’re here if you have any questions in the meantime! Kind regards, Moon Magic
Excited this came back in stock
Hello Susan, We’re so glad to hear you’re excited! Thank you for choosing us, and we hope you love your purchase! Kind regards, Moon Magic
Hello Khristine, Thank you for your feedback! The taxes are regulated by your country, and we include them in the price at checkout. This means you won’t need to pay any additional taxes upon delivery. We hope this helps clarify things, and we appreciate your understanding! Kind regards, Moon Magic
Overall great site :)
Hello Julio, Thank you! We're so glad you had a great experience on our site. We appreciate your support! Kind regards, Moon Magic
Discount codes didn’t work and shipping cost is awful
Hello Amy, Thank you for your feedback! Just a heads-up, discount codes are only applicable to full-price items. We’re sorry to hear about your shipping experience and will certainly take your comments into consideration. We hope to improve your next experience with us! Kind regards, Moon Magic
Welcome discount didn’t apply. Misleading invitation
Hello there, Thank you for your feedback, and we apologize for any confusion. The discount codes are only valid on full-price pieces, as the pieces on sale are already heavily discounted. We appreciate your understanding and are happy to assist if you have any further questions! Kind regards, Moon Magic
Love the selection, but the site kept crashing on me.
Hello Dylan, Thank you for your feedback! We're so glad you love the selection. We apologize for the issues with the site and we suggest trying a different browser in case the issue still appears. We appreciate your patience and support! Kind regards, Moon Magic
I didn’t get a 10% or any discount even signing up for text messages
Hello Guadalupe, Thank you for reaching out! Please check your spam or junk folder for an email with the discount details. If you still can't find it, feel free to reach out to our customer support team, and they’ll be happy to assist you further. Thank you for your patience! Kind regards, Moon Magic
I have in total purchased 3 rings from Moon Magic. Unfortunately the first two rings got stolen on holidays, but because I liked them so much, I ordered it for a third time. When the same ring got delivered, I realized that it was defect in that the stone was completely asymmetrical. I decided to keep it anyway. A couple of months later though the stone started getting lose, because it was not properly held, until eventually it fell out completely - 6 months after the purchase. I sent photos of the ring and described the defect, which was obvious. First I got offered a 20% discount which didn’t satisfy my expectations, so I explained the situation again. UPDATE: After my review here, the head of support reached out to me and I was very glad she comprehended the situation and they exchanged the ring free of charge for me!
Hello Johanna, Thank you for sharing your feedback, and we’re truly sorry to hear about the issues you’ve faced with your ring. We can see that you've already been in contact with our team, and they offered the best possible solution. If you have any further concerns or questions, please don’t hesitate to reach out again. We’re here to help and want to ensure you're completely satisfied. Thank you for your understanding. Kind regards, Moon Magic
Broken bracelet purchased as a Xmas gift. I initially contacted your customer service team 4th January and was assured that the issue would be resolved as soon as possible. However, it has now been over 10 days without any update, despite my efforts to follow up. Today, I was informed that I would have to wait even longer due to a backlog, which I find disappointing. I expect better quality and service from your brand.
Hello there, We sincerely apologize for the delay in responding to your inquiry and truly understand your frustration. Due to the busy holiday season, we are experiencing a high volume of inquiries, which has unfortunately caused a longer response time. Unfortunately, without an order number, we are unable to check the specifics of your case at this moment, but please rest assured that our team will reach out to you as soon as possible to resolve the issue. We greatly appreciate your patience and understanding, and we are committed to ensuring your satisfaction. Kind regards, Moon Magic
Had a discount code that didn't work. I wanted the necklace so went ahead with the order.
Hello Jade, Thank you for your feedback! We want to clarify that our discount codes are only valid on full-priced items, and the pieces that are already on sale have already been significantly discounted. We appreciate your understanding, and we're glad to hear you went ahead with your order! If you have any further questions, feel free to reach out. Kind regards, Moon Magic
I had a question that your FAQ did not have an answer to so I contacted your company for the answer. It says they will respond within 4-5 business days! That is a long time to wait for an answer IMO.
Hello Susan, Thank you for your feedback. We completely understand your concern, and we apologize for the longer response time. Due to the busy holiday season, it can take up to 4-5 business days to get back to you, but typically, we respond much faster. We can see that our customer support team has already reached out to you. We appreciate your patience and understanding! Kind regards, Moon Magic
Signed up for email and text for discounts and then it wouldn't accept them.
Hello Becky, Thank you for your feedback! We apologize for the trouble with the discounts. Please note that discounts may only apply to full-priced items. We appreciate your understanding and are here to help if you have any questions! Kind regards, Moon Magic
Taxes and shipping too high for what you’re already paying and signing up for emails expecting a discount only to not be able to use it is disappointing
Hello Melissa, Thank you for your feedback. We are sorry to hear you are not satisfied with your experience. To clarify, our discounts are only applicable to full-price items, and we strive to offer the best value possible. Regarding taxes and customs, these are regulated by the destination country, and unfortunately, we have no control over those charges. Similarly, shipping costs are determined by the carrier based on your location. We truly appreciate your understanding, and if you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help! Kind regards, Moon Magic
Great service, beautiful jewelry. However beware of false offers that can be more expensive then normal pricing
Hello Roelof, Thank you for your feedback! We're thrilled to hear you love our jewelry and service. We apologize for any confusion regarding pricing and offers. We strive to be transparent with our promotions. We would appreciate it if you could reach out, so we can look into this further. If you ever have questions about our offers, feel free to reach out! Kind regards, Moon Magic
The welcome discount code wasn't allowed on my purchase
Hello Karine, Thank you for your feedback! We’re sorry for the inconvenience. Please note that the discount codes are only valid on full-priced items and cannot be applied to sale or discounted products. We appreciate your understanding and hope this clears things up! Kind regards, Moon Magic
Everything was easy to navigate, great products! The only reason I didn’t give 5 stars is because the %10 welcome discount code didn’t work on any of the products I selected. Felt a tad misleading.
Hello there, Thank you for your feedback, and we're glad to hear you found the navigation easy and enjoyed our products! We apologize for any confusion with the discount code. Please note that the discount is valid only on full-priced items and cannot be applied to sale or discounted products. We appreciate your understanding and hope this clears things up! Kind regards, Moon Magic
Loved my ring but my bracelet broke within 4 days. Super disappointed as the stone is meaningful but can’t wear. Not super expensive but for the price I could have got something else that didn’t break.
Hello Tricia, We are so sorry to hear about your bracelet, especially when the stone holds such meaning for you. We truly appreciate your feedback and would love to make this right. Please reach out to us, and we'll be happy to assist with a solution. Kind regards, Moon Magic
共 958 条符合条件的评价
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