I was placing an order for an apron. I didn’t go through with payment for the mere fact they nickel and dime you adding on things you don’t realize they are adding. “Shipping insurance” “VIP handling” put on an option for a tip. News flash! Don’t bait people with a certain price and then ad on another 20 dollars in misc crap and shipping. If you want $20 more than your price, then just be up front and honest and charge that price!!! So deleted the order. Goodbye
myfacesocks 回复2023-02-17
Hi Rebecca, thank you for taking the time to share this feedback with us, and we're truly sorry for any inconvenience caused by this. Please kindly note that this is certainly never the kind of service we aim to provide. Rest assured that your thoughts were shared with our teams as we're always looking for ways to make the improvements that were needed. We have sent you an email about this and we will give you a satisfied solution, please kindly check and reply. Thank you!
I place an order for a hoodie on 2/2/23. I paid for extra shipping and was assured I would receive it by Valentine's Day. I know find out today that it was made in China (where as your web site specifically states "made in the U.S. Now I have no idea when I will receive this item. I had a chat and the rep said it "might be another 6-9 business days. This is just a fraud.
Absolutely the worst!
Ordered socks for my daughter with photo of her dog on them. They sent her underwear with some guys face on it and it said "if you lick me, I am yours" (or something to that effect). My daughter is in a treatment center and she had to open this package in front of others. She was mortified! Contacted customer service via their online chat (there is no phone service they informed me), they said they can not do anything unless they see a photo of the underwear. I informed them that she does not access to a camera of any kind and their reply was basically, "we can't help you then". I tried to tell them that we never received what we ordered, but they are refusing to make things right, either with a refund or buy sending the correct item.
Bottom line: If you have a problem with your order, don't expect any help from them.
myfacesocks 回复2023-01-30
Hi Daniel, thank you for taking the time to share this feedback with us, and we're truly sorry for any inconvenience caused by this. Please kindly note that this is certainly never the kind of service we aim to provide. Rest assured that your thoughts were shared with our teams as we're always looking for ways to make the improvements that were needed. We have sent you an email about this and we will give you a satisfied solution, please kindly check and reply. Thank you!
Do Not Order From This Site!
I placed an order on 14 Dec 2022 since the website referenced it could deliver by Christmas for an extra fee. As of 16 Jan 2023, I have not received my item or any correspondence saying the order has been shipped. I am cancelling and requesting a full refund!
myfacesocks 回复2023-01-30
Hi Sonjia, we are so sorry about this, We have sent you an email about this and we will make some improvements ASAP. Would you please kindly check the email we sent so we can proceed with a solution to help solve this issue? Thank you so much!
they sent me the wrong product and haven't been able to resolve it after several emails and pictures. very unhappy with the customer service!
myfacesocks 回复2023-01-30
Hi Dan, we're truly sorry for any inconvenience caused by this. Please kindly note that this is certainly never the kind of service we aim to provide. Rest assured that your thoughts were shared with our teams as we're always looking for ways to make the improvements that were needed. Would you please check the email we sent and we will give you the satisfied solution ASAP? Thank you!
Worst experience ever. Images misplaced. Same picture showed up in two different colors.
Don’t order these, material is toxic - they look horrible and they don’t respond. What was suppose to be something fun was ruined by the Chinese manufacture and their service team
myfacesocks 回复2022-12-31
Hi vacuna, thank you for your feedback. We are so sorry about the bad experience. Please kindly note that this is certainly never the kind of service we aim to provide. Rest assured that your thoughts were shared with our teams as we're always looking for ways to make the improvements that were needed. Please kindly check and contact us via email and we will proceed with the solution ASAP. Thank you so much!
terrible experience,still waiting for gifts for Christmas for over 30 days. Been on the support help almost every day for the past ten days and lots of promises and no real help- they seem to blame everyone else for the delays except them selves.
requested now a refund but they are stalling. Will never use this company again.
myfacesocks 回复2022-12-28
Hi Dave, we are terribly sorry for any disappointment caused. Please kindly note that this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward. After checking our customer service has contacted you via email to offer a better solution to you. We will help make this issue resolved soon. Thank you!
Standard shipping time is 1+ month as products are shipped from China, not the US.
Wish I could give zero stars. BUYER BEWARE. Items ship from China. The ship time of 3-5 days stated in their FAQ, which I have now learned from their customer service chat, is only for EXPRESS SHIPPING.
The only reason I ordered from this company is because they claim 3-5 business days for production (which they did fulfil) and 3-5 business days for shipping. Customer service informed me that shipping time is stated on the order confirmation, but you only learn that AFTER your order is placed. As soon as you click "order" you can't cancel because it goes immediately into "processing" status and orders can't be modified or cancelled once its being processed.
I cannot speak to the quality of the socks that I ordered since I have not received them yet, but I can tell you that unless you have a month plus to wait, or want to spend an extra $30 - $180 USD on express shipping, do not order from myfacesocks.com
Update: 12/23 MyFaceSocks.com contacted me on 12/22 and offered me a 20% refund if I removed this review. I declined and stated that I would update this review once the false and misleading statements were corrected on their web site.
myfacesocks 回复2022-12-22
Hi Melanie, we are so sorry about this, We have sent you an email about this and we will make some improvements ASAP. Would you please kindly check the email we sent so we can proceed with a solution to help solve this issue? Thank you so much!
Yet another unethical garbage company that doesn't verify emails, doesn't unsubscribe, spams you forever.
myfacesocks 回复2022-12-22
HI Ming Chang, we're truly sorry for any inconvenience caused by this. You are able to unsubscribe from the email you received. Just click unsubscribe at the bottom of the email then you will be unsubscribed, would you please kindly try it? Thank you!
Would not reccomend this business due to lack of communication with customer service. Multiple customer service representives replied back with different information. Jason, Amy, Vivian Elise. Ordered a custom face hawain shirt with two images uploaded and a solid red background. Order was cancled due to images not able to be used. Re-ordered items with a different photo upload type and was refunded again without an e-mail.
First order AU323501:
"I am afraid to tell you that we are unable to make the shirt you order as a 100% customized shirt with the picture you uploaded. We have cancelled and refund you full according to this situation. Generally speaking, it will take about 3-7 business days for the refund to return to your original account."
- Jason
"Which picture are you refering to as unuseable? Give me a example of what to upload the images as so it can properly go through. Are you able to use the images I attached in this e-mail which are the same?"
- Customer
"Thanks for reaching out to us and we are glad to help! We are sorry the order has been canceled, please replace the order on the website."
- Vivian
"We are truly sorry for the inconvenience. The refund has been sent back to your original account."
-Elsie
New order placed AU316295:
"Previous order was refunded due to image issues. I did not get an answer to what was wrong with the uploaded photos as I asked. E-mail me before you refund so I can resolve the problem!"
- Customer
"We are sorry we sent you an email but we do not have a reply."
- Vivian
"You have sent me another refund yet again without trying to resolve the issues with me first! I am very upset with the customer service during this holiday season and will not be recommending your business in the future."
- Customer
myfacesocks 回复2022-12-22
Hi Valiant, we are so sorry about the inconvenience that caused. We have checked with our designers because the shirt you chose is 100% customized instead of the picture customized. Our designer can't make a design with the picture you uploaded for both orders. We are so sorry about this and we will make some improvements ASAP. Thank you so much for your comprehension.
Paid their "VIP" charge 8/28 for expedited shipping to rcv socks by 9/8..nontracking ever avail (via USPS) and pkg didn't arrive until 9/12 (too late for my event) and the printed logo is no larger than a dime ...you can't even read/see the logo. Contacted customer service 3 days ago and the only response I've recvd so far is "congrats, you received your socks"
Never. Again. Paid $36 for cheap logo socks and fast shipping. LOSE. LOSE. LOSE. FOR ME 👎
myfacesocks 回复2022-11-16
We are terribly sorry for any disappointment caused, Christine. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward. After checking our customer service has contacted you via email to offer a better solution to you. We will help make this issue resolved soon.
DO NOT ORDER FROM THEM , THIS IS A SCAM , they are not a legit company , they have a chat service customer service and they just send automated replies . They refuse to provide you with a phone number or a refund . You will be literally throwing your money away to China . Do not use this service!
Ordered socks for Christmas allowing the 5-10 business days and 3 extra days they recommended for covid related delays plus a week extra.
Fast forward to 2 days ago when the socks actually arrived.
At least I have the product 3 weeks after I expected them to bad I already purchased another gift to replace them.
I sent multiple emails to customer service and got prompt replies... all of which appear to be automated saying your item is in transit contact us when it arrives very frustrating.
The product is not worth the money and is not a good quality.
The website makes you believe the product comes from the continental US yet when you receive the product number and you search multiple tracking systems you will find out it comes from overseas. If I would have known this I would not have ordered as from my experience overseas orders take longer to receive due to shipping.
I do not recommend this product unless you order months in advance and don’t mind getting a terrible product.
Tried writing this review a few times on their website and have not seen them update probably because it is negative
Horrible!!!! The kids socks aren’t kids size!
The adult socks are impossible to get on, the material is weird. I am very disappointed! Divvy up socks is the place to go!!! Great quality and excellent turn around time! I will never recommend my face socks!
Almost a month later and still have not received anything.
I ordered a custom throw blanket on 11 Decmber, with delivery guaranteed before Christmas. I even paid extra for the "VIP" service. It is January 5 and have still not received anything. I contacted the customer service multiple times and received a response offering me a 10% discount. I said that the discount will now not even pay for the shipping to forward the late christmas gift. I received a response saying they will offer 20% discount and contact the shipper. The next day, the shipper marked my package as delivered. I have initiated a chargeback through my credit card, this company is not to be trusted at all.
Don’t advertise you’ll receive your package by Christmas if you can’t make that happen. My gift was suppose to be a Christmas gift and here it is 12/24 and still no delivery which defeats the whole entire purpose. Whomever is giving them 5 stars MUST work there!!
WARNING!!!
Dismal experience!
They do not seem to know how to ship and properly track orders (if they even produced the 12 piece order). Customer service is a joke.
Save yourself the frustration that these clowns cause.
Liars! They charged me $39.95 for expedited shipping for Christmas and they still haven’t sent me a tracking! This company is not credible and who knows if I’ll ever receive what I ordered! I’m pretty sure they are a scam, due to their lack of communication and misinformation!
Their website explicitly said my order would arrive by Christmas and it is still in China! Placed my order Dec. 6th, should b here on time. Use someone else, I wish I had.
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