My First Wig

Dear customer, Thank you for sharing your honest feedback, and we are truly sorry to hear about your negative experience. We deeply regret that you felt the product was not genuine human hair, and that our response to your return request did not meet your expectations. Please accept our sincere apologies. We want to clearly and confidently state that all our wigs are made from 100% real human hair. We never advertise synthetic hair as genuine. However, we understand that your experience suggests otherwise, and for that we are truly sorry. We take your concern very seriously. To help resolve this for you as quickly as possible, could you please provide us with your order number? Once we have your order number, our customer service team will immediately reach out to you directly to understand the issue fully and assist with a proper solution. We want to make sure you receive the help you deserve. Thank you again for bringing this to our attention, and we hope to hear from you soon so we can make things right. Sincerely, MyFirstWig Customer Service Team

Dear Anita, Thank you for sharing your honest feedback, and we are truly sorry to hear about your disappointing experience. This is not the quality or service we strive to provide, and we completely understand your frustration. We take your concerns very seriously — especially the matting issue after only 10 days, the shipping delay despite your urgent request, and the feeling that our previous response was dismissive. That was never our intention, and we sincerely apologize. To make things right, we will contact you directly via email as soon as possible to discuss a proper resolution. Your satisfaction is our ultimate goal, and we want to resolve this in a way that feels fair to you. Please look out for our email, and thank you for giving us the chance to fix this. Warm regards, MyFirstWig Customer Service Team

Dear Sandra, Thank you so much for your kind words and for being such a loyal customer! We are truly honored to have you in the Myfirstwig family. It makes our day to know that you love the Sale Zone wigs just as much as our regular collection — especially the bobs! Your trust and support mean the world to us. We will always strive to offer great quality, fast shipping, and genuine care for every customer. Thank you again for taking the time to share your experience. We can’t wait to serve you on your next order! ❤️ Warm regards, Myfirstwig Customer Service Team

Dear Ariel, Thank you so much for your incredible loyalty and for taking the time to share your experience! We are truly honored to have been a part of your journey for 10 years — that means the world to us. ❤️ We're so happy to hear that our wigs continue to feel natural, secure, and soft, just like your own hair. Knowing that you’ve had minimal shedding and no major issues makes our day. Your trust and support are what keep us going. Thank you for being a part of the Myfirstwig family — we can’t wait to serve you for many more years to come! Warmest regards, Myfirstwig Customer Service Team

Dear Cherry, Thank you for your honest feedback, and I am truly sorry to read about your experience. You are absolutely right to feel angry and disappointed – and I want you to know that we hear you. We have located your order. You reached out to us for a return because the wig did not match the picture, you sent photos as requested, and then you received no reply from us. That is unacceptable, and I completely understand why you feel ignored and frustrated. Please accept our sincere apology. This is not the level of care we promise to our customers, and we take full responsibility for failing you. I want you to know that we are determined to make this right. One of our senior customer service team members will personally contact you within the next few hours to listen to you and work out a fair resolution. You will not be ignored again. Thank you for giving us a chance to fix this. We are committed to regaining your trust. Warm regards, The MyFirstWig Customer Support Team

Dear valued customer, We are truly sorry to hear about your disappointing experience with our product and the after-sales process, and we fully understand how frustrated and upset you must be feeling right now. We take every customer’s feedback extremely seriously, and we deeply regret that your purchase did not meet your expectations and brought you so much unnecessary trouble and stress. To help us look into your situation thoroughly and efficiently, we would greatly appreciate it if you could kindly provide us with your order number. Once we receive this information, our dedicated customer service team will contact you immediately to verify the specific details of your case, including the product condition and the return-related issues you mentioned, and we will do our utmost to work out a proper and reasonable solution for you. We value your voice and are committed to handling this matter properly for you as soon as possible. Sincerely, The MyFirstWig Customer Support Team

Dear Rolanda, We truly appreciate you taking the time to share your experience with us, and I want to begin by sincerely apologizing for the frustration and disappointment this situation has caused you. Please know that we take your feedback very seriously. We always strive to provide high-quality products and genuine support to every customer, and I am genuinely sorry that we fell short in your case. Your concerns matter to us, and I want to assure you that we are committed to making things right. I have personally reviewed your order details, and a member of our customer service team will be reaching out to you shortly to address your concerns directly. We want to ensure you feel heard and supported, and we’ll do our best to resolve this promptly. Thank you again for your patience and for giving us the opportunity to follow up with you. We truly value you as a customer, and we hope to regain your trust. Best regards, The MyFirstWig Customer Support Team

Dear Sody, We are extremely sorry for the distressing and unacceptable experience you have had—we fully understand your anger and disappointment, and we sincerely apologize for all the trouble and frustration we have caused you. We have received your order number and take this matter with the utmost seriousness. We have immediately arranged our dedicated senior customer service team to contact you directly, to verify and resolve all your issues including product quality, return and refund matters without any delay. We will do everything we can to make this right for you. Sincerely, The MyFirstWig Customer Support Team

Dear Sharron, Thank you for reaching out to us and sharing your concerns. We truly appreciate your feedback and sincerely apologize for any inconvenience you may have experienced. We have forwarded your case to our customer service team, and someone will contact you as soon as possible to assist with your issue and help find the best solution. Please rest assured that we are taking your concerns seriously, and we appreciate your patience in the meantime. If you have any additional information you'd like to share, feel free to reply to this email—we'll make sure it's passed along to the team handling your case. Thank you again for bringing this to our attention, and we hope to resolve this matter to your satisfaction. Warm regards, MyFirstWig Customer Service Team

Dear Adejia, Thank you for taking the time to share your feedback about your experience with our Sales Zone. I have personally reviewed your order MFW1687116 and want to sincerely apologize for the frustration and disappointment you've experienced. I completely understand your frustration regarding the communication about our annual days off and the processing timeline. You're absolutely right that we should have been more transparent about this information upfront, and I apologize that this was not clearly communicated during your initial inquiries. This is not the level of service we strive to provide, and we are currently reviewing our internal processes to ensure better transparency in the future. Regarding your refund, I want to assure you that the refund has been initiated from our system. Typically, it takes 5-10 business days for the funds to appear back in your account, depending on your bank's processing time. Since the refund was processed, it should be reaching you soon if it hasn't already. I understand that this experience has shaken your confidence in our Sales Zone, and I genuinely hope we can regain your trust. Our products are designed to provide high-quality, natural-looking wigs, and we would love the opportunity to serve you better in the future. If you would like further assistance or have any questions about the refund status, please don't hesitate to reach out. Our customer service manager, Nicole, is also available to personally assist with any remaining concerns you may have. Thank you again for bringing this to our attention. Your feedback is invaluable in helping us improve our services. Warm regards, MyFirstWig Customer Service Team

Dear Pam, Thank you so much for your wonderful message! We are absolutely thrilled to hear that your custom wig from My First Wig exceeded your expectations. It’s incredibly rewarding to know that the lace melts flawlessly, the density looks natural, and the color is just right—and that you were able to wear it right out of the box with no glue or adhesives! Knowing that this wig brings you comfort and confidence, especially as someone with alopecia, truly means the world to us. Your satisfaction is our greatest reward, and we’re so grateful you took the time to share your experience. If there’s ever anything else we can do for you, please don’t hesitate to reach out. Wishing you many beautiful days ahead with your new wig! Warm regards, The MyFirstWig Customer Support Team

Dear Anon, We are truly devastated to hear about the terrible experience you’ve had with our products and service—this is the complete opposite of what we strive to deliver, and we owe you a heartfelt apology for the frustration, inconvenience, and financial loss we’ve caused you. Your feedback about the damaged wigs and the refusal of refund or exchange is deeply alarming, and we are determined to get to the bottom of this and make it right for you at once. To do this efficiently, could we kindly ask you to share a few details related to your purchase? For example, your order number would help us quickly locate your order in our system and launch a thorough investigation. Our customer support team is standing by to prioritize your case. As soon as we receive your order details, they will contact you directly within 12 hours to verify the issue, assess the condition of the wigs, and provide a fair resolution . We know you’ve already spent so much energy on this, and we promise to make the follow-up process as hassle-free as possible for you. Thank you for your patience and understanding as we work to resolve this matter for you. Sincerely, The MyFirstWig Customer Support Team

Dear Tanya, We are truly devastated to hear about your deeply disappointing experience with the SPE098 wig—especially knowing you invested over $500 in a product that failed to live up to our promises, and your high standards as someone with years of wig and extension experience. This is not the quality, finish, or luxury we stand for, and we owe you a sincere, unreserved apology for letting you down. As a priority, we have assigned a dedicated customer service representative to contact you directly. They will work with you to resolve this fully. We understand your trust in our brand has been shaken, and we take your warning to other shoppers seriously. Your feedback is a critical wake-up call, and we are committed to tightening our production and inspection processes to ensure this never happens again. Please keep an eye out for our team’s message—they will reach out within 24 hours to get this sorted for you. Once again, we are so sorry for the disappointment and inconvenience we’ve caused. Sincerely, The MyFirstWig Customer Support Team

Dear Valued customer, We’re truly sorry you’ve had such a disappointing experience with your wig—this is not the quality or authenticity we stand for, and we understand your frustration completely. We want to be clear: every wig we advertise as 100% human hair is verified to meet that standard, and we take this misalignment with your expectations seriously. Our customer service team has already been instructed to contact you directly to address your concerns and coordinate a specific resolution for your order (UK668816863). We’re committed to making this right and restoring your trust. Thank you for your patience as we follow up with you promptly. Sincerely, The MyFirstWig Customer Support Team

Dear Lianne, We’re absolutely devastated by your 6-month struggle—multiple incorrect orders, unaddressed hair color matching, extra charges that didn’t resolve the issue, and ongoing delays are inexcusable. We owe you a heartfelt apology for the frustration and disappointment we’ve caused. Our top priority is every customer’s satisfaction, and we’re committed to making this right for you. Our customer service will reach out to you via the details linked to your order, and they will do everything possible to resolve this matter thoroughly. Rest assured, we’ll work closely with you to address every concern and deliver a solution that meets your expectations. Thank you for speaking up about your experience. We’re determined to regain your trust through meaningful action. Sincerely, The MyFirstWig Customer Support Team

Dear Caroline, Thank you for your 10 years of loyalty to MyFirstWig—we’re truly sorry to have lost your trust, and this failure to meet your expectations weighs heavily on us. We take your concerns about Order #UK668816177 seriously: the hair feeling synthetic, the chemically dyed black finish, and no color shift in the bleach test are completely against our standards. We’ve flagged this batch for urgent investigation to find the root cause. Our customer service team will contact you via your order’s linked phone/email as soon as possible. We won’t overlook 10 years of your trust. We’re determined to make this right. Thank you for speaking up—we’re grateful for your honesty. Sincerely, The MyFirstWig Customer Support Team

Dear Sassy, Thank you for reaching out and sharing your concerns with us. We truly appreciate your feedback, as it helps us understand how we can improve our products and services. I’m sincerely sorry to hear that the wig did not fit as expected and that you’re facing unexpected shipping charges. We understand how disappointing that can be, especially when it comes to additional costs that weren’t communicated clearly during the purchase process. Regarding the customs fees, we do strive to provide clear information upfront; however, customs duties can be influenced by regulations in different countries that are sometimes beyond our control. We recognize that this can be frustrating, and we’re here to assist you with this issue. Please provide us with your order details, and we will do our best to help resolve the situation and communicate with shipping partners on your behalf. Your satisfaction is very important to us, and we want to ensure that you have the best experience with Myfirstwig. Please reach out to our customer service team directly, and we'll work together to find a solution. Thank you again for bringing this to our attention. Warm regards, Myfirstwig Customer Service Team

Dear Lavina, Thank you for sharing your feedback with us. We're Myfirstwig, our official website is myfirstwig.com, and we have never had any collaboration or association with CryptoPromo. If you have any issues with the wigs purchased from myfirstwig.com, please do not worry. You can provide us with your order number, and our professional customer service team will reach out to you to resolve your issue. Myfirstwig is a reputable wig brand with a history of 10 years, and we are committed to providing higher quality products and superior service. Please rest assured that if it is indeed an issue with our brand, we will certainly take proactive steps to resolve it. Looking forward your reply. Best regards, Myfirstwig Customer Service Team

Dear Jessica, Thank you for taking the time to share your experience with us. We truly value your feedback and are committed to providing our customers with the best products and services at Myfirstwig. We understand that receiving your order after a long wait is frustrating. We're sorry to hear that the sizing options did not meet your needs. We are continuously working to improve our offerings, and your suggestion for a Medium size option is greatly appreciated. Our drawstring design has been implemented in many of our units to help ensure a more secure and comfortable fit for various head sizes. Regarding the 2 in 1 Wet and Wavy unit, we acknowledge that curly styles can sometimes lead to shedding and tangling more than straight silky styles, especially when subjected to heat. However, because our units are made from real human hair, with proper care, you can mitigate some of those issues. We recommend using a leave-in conditioner and gentle detangling methods to maintain the quality of your unit. Your satisfaction is very important to us, and we want to make this right. If you have any other concerns or if you'd like to discuss your order further, please don’t hesitate to reach out to our customer service team. We appreciate your feedback, and we hope to have the opportunity to serve you better in the future. Warm regards, Myfirstwig Customer Service Team

Dear Ethan, Thank you for sharing your experience with us. We're Myfirstwig, our official website is myfirstwig.com, and we have never had any collaboration or association with Crypto Promo. If you have any issues with the wigs purchased from myfirstwig.com, please do not worry. You can provide us with your order number, and our professional customer service team will reach out to you to resolve your issue. Myfirstwig is a reputable wig brand with a history of 10 years, and we are committed to providing higher quality products and superior service. Please rest assured that if it is indeed an issue with our brand, we will certainly take proactive steps to resolve it. Looking forward your reply. Best regards, Myfirstwig Customer Service Team