Myzone

Hi Antony, Thank you for taking the time to share your experience. We are so sorry to hear that your Myzone Watch stopped working and completely understand how disappointing this must have been, especially after enjoying the product and using it to track your fitness over the years. We appreciate how frustrating it is when a device develops an issue outside of its warranty period, and we are sorry that the outcome was not what you were hoping for. Your feedback regarding product longevity and expectations is genuinely valuable, and we will be sure to share it with the relevant teams. We do apologise for any inconvenience. - The Myzone Customer Care Team

Hi Vernon, Thank you for taking the time to share your feedback. We are really sorry to hear about your experience. We understand how frustrating it can be when your heart rate zones do not seem to reflect the effort that you are putting into your workouts, especially when you are unable to get the support you need. We would love the opportunity to look into this for you. We have requested your contact details through Trustpilot so a member of our support team can reach out directly and review your heart rate settings and workout data with you. Our goal is to make sure your Myzone experience accurately reflects your effort and gets you back on track. Thank you again for your honest feedback. We really appreciate it and hope we can turn your experience around. - The Myzone Customer Care Team

Hi Nimesh, Thank you so much for your wonderful review! We are so pleased to hear that our team was able to respond quickly and help with your MZ-3 concern. Providing friendly, helpful support is always our goal, and it's great to know we delivered. We really appreciate you taking the time to share your experience and thank you for being part of the Myzone community! - The Myzone Customer Care Team

Hi Angelica, Thank you so much for your wonderful review! 💙 We are incredibly grateful for your loyalty over the years and are thrilled to hear that Myzone has continued to be a valuable part of your fitness journey. It is great to know you have enjoyed features like the live gym screens, the reward system, visuals, and tracking your progress. Hearing that you tried another device but chose to come back to Myzone means a lot to us, and we are especially pleased that the durability has stood the test of time. Thank you for being such a valued member of the Myzone community. We are excited to continue supporting you on your fitness journey! 💪 - The Myzone Customer Care Team

Hi Kia, We are so sorry to hear that you have had this experience. We understand how frustrating it is lose workouts after putting in the effort, and we sincerely apologise for the inconvenience. This certainly isn't the experience we want for our users, and we would love the opportunity to help troubleshoot the issue with your device. Our support team is always happy to investigate problems like this and work with you to get things working as they should. I have requested some contact details from you via Trustpilot so that our support team can reach out directly and help get you back on track as quickly as possible. We hope to hear from you soon so we can get this resolved for you. - The Myzone Customer Care Team

Hi Steven, Thank you so much for your wonderful review! We are delighted to hear that you are finding Myzone easy to use, accurate, and a valuable asset to your training. It's also great to know that you have had a positive experience with our customer service team. We always strive to provide prompt support and resolve any issues as quickly as possible, so your kind words mean a lot to us. Thank you for being part of the Myzone community, and we wish you continued success with your training! 💙 - The Myzone Customer Care Team

Hi S UKA, Thank you so much for your fantastic review! We are thrilled to hear Myzone is helping to keep you motivated and that you are smashing those workouts. Burning 800–1000 calories is an incredible achievement! 💪 Congratulations on working towards Bronze Status. We are cheering you on every step of the way. Keep up the amazing work! 🧡 - The Myzone Customer Care Team

Hi Azam, Thank you so much for your wonderful review! 💙 We are absolutely delighted to hear that you had such a positive experience with our customer support team. It means so much to know that Abbie was able to provide the professionalism, care, and support you deserved, and that the replacement process was smooth from start to finish. We are also thrilled to hear your kind words about Ranga. We will be sure to pass your feedback on. They will be delighted to know they made such a positive impact on your experience. Thank you for taking the time to share your feedback and for recommending Myzone. Your support means the world to us, and we're so grateful to have you as part of the Myzone community. We wish you all the best with your training, and we're here whenever you need us! - The Myzone Customer Care Team

Hi Donna, Thank you so much for taking the time to leave us a review. We really appreciate your kind words. We are sorry to hear you needed surgery, and we hope your recovery is going well. We are pleased we could make the process of freezing your status quick, easy, and hassle-free during what we know can be a challenging time. Wishing you all the best with your recovery, and we look forward to welcoming you back when you're ready. Take care! - The Myzone Customer Care Team

Hi Lorna, Thank you for taking the time to leave us such a wonderful review! We are delighted to hear that our team was able to assist you quickly and efficiently. Providing fast, helpful support is always our goal, and it's great to know your issue was resolved within 24 hours. We truly appreciate your feedback and thank you for being part of the Myzone community! 😊💙💪 - The Myzone Customer Care Team

Hi Andriy, Thank you for taking the time to share your experience, and we are truly sorry for the frustration and disappointment this situation has caused. We understand how much your Diamond status means to you, especially given the challenges you have faced with relocation and recovery. Please be assured that our team is currently looking into your case and reviewing the details provided. You should receive a response from our team shortly with an update. We sincerely apologise for any inconvenience caused and appreciate your patience while we investigate this further. Thank you for being a valued member of the Myzone community, and we wish you all the best with your continued recovery and training journey. - The Myzone Customer Care Team

Hi Mick, Thank you so much for your kind review! We are delighted to hear that our team was able to assist you quickly and provide great customer service when you needed to freeze your status due to injury. We understand that setbacks can be challenging, and we are glad we could help make the process as smooth as possible. Wishing you a speedy recovery, and we look forward to supporting you on your fitness journey when you return. 💙 - The Myzone Customer Care Team

Hi Brandi, Thank you so much for your kind review! We are happy to hear that you have had a positive experience with our team. Providing helpful and responsive customer service is something we take great pride in, so it's wonderful to know that it made a difference for you. We truly appreciate your support and look forward to continuing to be part of your Myzone journey! 💙 - The Myzone Customer Care Team!

Hi Angel, Thank you for your review and for bringing this to our attention. We are very sorry for the experience you have had with your order and the delay this has caused. After checking with our team, it appears there was an error with your order, which is why it was not initially dispatched. We have now reprocessed it, and it should be on its way to you shortly. We sincerely apologise for the inconvenience and appreciate your patience while we resolved this. If you have any further issues or need additional support, please don’t hesitate to reach out via direct message on Facebook or Instagram, or by submitting a support ticket here: https://www.myzone.digital/app-support (click ‘Create a Support Ticket’ in the top right-hand corner). We are here to help and will be happy to assist you further. - The Myzone Customer Care Team

Hi Richard, Thank you for taking the time to leave us a review! We are delighted to hear that you received a quick response to your query and experienced great customer service. Providing timely and helpful support is something we strive for, so it's wonderful to know we met your expectations. We truly appreciate your feedback and your support of Myzone! - The Myzone Customer Care Team

Hi Eva, Thank you for your review! We are delighted to hear that our team was able to respond promptly and provide you with the confidence to continue your journey. Supporting our members every step of the way is what we are passionate about, and we are grateful to be part of your success. Thank you for choosing Myzone! - The Myzone Customer Care Team

Hi Hadley, Thank you for taking the time to share your experience, and we are very sorry to hear about the difficulties that you have encountered. In many cases, the gym screens can be fixed, but this usually requires the gym itself to contact us so we can investigate and help get them back online. Unfortunately, we are not automatically notified when a screen becomes inactive, so we are unable to see when a particular location is experiencing issues. We are also truly sorry to hear about your loss. We completely understand that circumstances such as travelling internationally following the death of a family member should never leave someone feeling penalised. We do offer status freezes for situations exactly like this and are always more than happy to help. If you could please reply to the email from Trustpilot with your email address and a few additional details, I would be more than happy to arrange for a member of our team to assist with both getting your gym screens investigated and discussing the reinstatement of your status. Thank you again for your feedback, and we hope to have the opportunity to make this right. - The Myzone Customer Care Team

Hi Jimmy, We are very sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide, especially for a loyal Myzone member who has been using their device for over three years. We would like to investigate what happened and help get this resolved for you. If you could reply to the email from Trustpilot with some additional information, we will be able to look into your account and review any previous contact attempts. Thank you for bringing this to our attention, and we look forward to helping you get this sorted. - The Myzone Customer Care Team

Hi Sophie, Thank you for your review! We are delighted to hear that you are enjoying using Myzone during your spin sessions. Being able to see your heart rate in real time and track the calories that you have burned is a great way to stay motivated and make the most of every workout. We appreciate your support and are grateful to be part of your fitness journey. - The Myzone Customer Care Team

Hi ليان صلاح, Thank you so much for your wonderful review! We are delighted to hear that Myzone has helped make it easier for you to track your calories and stay focused on your fitness journey. It's fantastic to know that you are having such a positive experience and using Myzone to support your goals. We wish you every success as you continue working towards them💙 - The Myzone Customer Care Team