Myzone

Hi Carl, Thank you so much for your lovely review. We are delighted to hear that Abbie was able to provide you with such a brilliant and speedy response. We will be sure to pass your kind words on to her. She will really appreciate it! 💙 Thank you again for your support! - The Myzone Customer Care Team

Hi Zara, Thank you so much for your wonderful review. We are incredibly grateful for your kind words and thrilled to hear that you have had such positive experiences with Myzone. It is fantastic to know that our team was able to provide you with quick, professional, and helpful - The Myzone Customer Care Team

Hi Dennis, Thank you so much. We really appreciate you taking the time to share such kind feedback. It is fantastic to hear that you have consistently received great support from our Customer Services team, and we will make sure Allie C knows how much you appreciate her help. 💙 We are truly grateful for your continued support! - The Myzone Customer Care Team

Hi Hayley, Thank you so much for your kind review. We are truly grateful for your continued support and are delighted to hear that you have always had a great experience dealing with us. It means a lot to the Myzone team! 💙 - The Myzone Customer Care Team

Hi Mr Vyse, We are really sorry to hear about the constant issues that you have experienced, and we completely understand how frustrating it must be to feel like you cannot rely on your data updating when you do not have your phone with you. If you have not already contacted our Support team, they will be more than happy to look into this and help get things working as they should. You can contact them by visiting https://www.myzone.digital/app-support and clicking ‘Create a support ticket’ in the top right-hand corner. If you have already been in touch with our team, please do reply to the email from Trustpilot asking for your contact details, and I will be happy to chase this up with the team for you. We sincerely apologise for the frustration this has caused and hope we can get this resolved for you. - The Myzone Customer Support Team

Hi Madison, Thank you for taking the time to leave your review. We are really sorry to hear about the experience that you have had with the app and understand how frustrating this must be, especially after being unable to get everything set up as expected. If you are happy to, could you please reply to the email we have sent via Trustpilot with a few more details. I will personally have your support ticket chased up with our team to see if we can get to the bottom of the app issues and help get everything working as it should. We appreciate your patience and hope we can turn this experience around for you. - The Myzone Customer Care Team

Hi Dawn, Thank you so much for taking the time to leave such a detailed review. We are delighted to hear that you are enjoying using Myzone during your team training sessions and at home, and that you are finding the live display motivating and engaging. We also really appreciate you sharing your experience with the connection delays and the differences that you have noticed in calorie calculations. That certainly is not the experience we want for you. Our Support Team would be more than happy to take a closer look into what is happening with your device and help get things working as they should. You can get in touch with them by visiting https://www.myzone.digital/app-support and clicking "Create a Support Ticket" in the top right-hand corner. They will be happy to investigate this further with you. Thanks again for your honest feedback and for being part of the Myzone community! - The Myzone Customer Care Team

Hi Grace, Thank you so much for taking the time to leave such a lovely review! We are so pleased to hear that Abigail was able to respond quickly and help resolve your issue the very same day. We will be sure to pass your kind words on to her, they will mean a lot. Thank you for being part of the Myzone community, and we wish you all the best with your training and keeping your rank! 💙 - The Customer Care Team

Hi Rob, Thank you so much for taking the time to share your experience with us! We are so sorry to hear about your injury, and we hope you are making a good recovery. We are delighted that Abigail was able to provide the support and reassurance you needed during a difficult time. We understand how much your MEP streak and Hall of Fame achievement mean, so we are really pleased we could help put your mind at ease. Your kind words mean a great deal, and we will be sure to pass your thanks on to Abigail and the team. Wishing you all the best with your recovery, and we cannot wait to see you back achieving your goals! 💙 - The Myzone Customer Care Team

Hi Laith, Thank you so much for taking the time to leave us a review! We are so pleased to hear that Myzone is keeping you motivated and making your workouts more enjoyable. It is great to know that you are finding the heart rate tracking helpful while you exercise. We truly appreciate your support and are grateful to be part of your fitness journey. Keep up the fantastic work! - The Myzone Customer Care Team

Hi Troy, Thank you so much for your fantastic review! We are delighted to hear that you found it easy to set up on your watch and that it is helping you track your effort during workouts. We really appreciate you taking the time to share your experience, and we hope you continue to enjoy using Myzone! - The Myzone Customer Care Team

Hi Ms Richardson, Thank you so much for your wonderful review! We are absolutely delighted to hear about your positive experience with our Customer Care team. Knowing that every query that you have had has been handled effectively and efficiently means the world to us, and your kind words about our service are truly appreciated. Providing exceptional support is something we work hard to achieve, so it is incredibly rewarding to hear that we have made such a positive impression. Thank you for taking the time to share your experience and for being part of the Myzone community. Wishing you continued success with your training! – The Myzone Customer Care Team

Hi Paul, Thank you so much for taking the time to leave us a review! We are so pleased to hear that Myzone is helping you track your heart rate and stay in your training zones during your workouts. It's great to know you're enjoying that aspect of the experience. We also really appreciate your feedback about the monthly MEP targets and watch display. Hearing suggestions like yours helps us understand what matters most to our community, and we will be sure to share your comments with our team for consideration. Thanks again for your support, and we hope you continue to enjoy your training with Myzone! – The Myzone Customer Care Team

Hi Pat, Thank you so much for taking the time to leave us a review! We are delighted to hear that a quick email was all it took to get your issue resolved. Providing prompt, helpful support is something we strive for, so it is wonderful to know we could deliver that for you. We really appreciate your kind words and your support. Thank you for choosing Myzone, and we wish you all the best with your training! – The Myzone Customer Care Team

Hi Joe, Thank you for taking the time to share your experience, and firstly, we are truly sorry to hear how frustrating this has been. We really appreciate your loyalty to Myzone over the years, and reaching Hall of Fame status is an incredible achievement. We completely understand how disappointing it must be to lose workout data, especially after spending so much time troubleshooting and even experiencing the same issue with a replacement device. While we are glad we were able to provide a replacement, it is clear that your experience has fallen well short of the standard we strive to deliver, and we sincerely apologise for the inconvenience and frustration this has caused. We would really like the opportunity to look into your case personally to make sure we've explored every possible solution. If you are happy to do so, could you please reply to the email you received from Trustpilot with a little more information? That will allow us to locate your details and thoroughly review everything that's happened so far. Thank you again for your honest feedback. We genuinely appreciate it, and we hope to have the opportunity to make this right. – The Myzone Customer Care Team

Hi Kevin, Thank you for taking the time to share your feedback. We are pleased to hear that you are happy with how Myzone records your training. We understand your frustration with having to manually edit your workout types, especially when you are looking to keep a clear record of your different activities. Your feedback around activity categorisation is really valuable, and we will be sure to share it with our team as we continue looking for ways to improve the Myzone experience. We appreciate your support and hope you continue to enjoy tracking your training with Myzone. – The Myzone Customer Care Team

Hi Sandeep, Thank you for taking the time to share such a detailed review, and we are truly sorry to hear about your experience. Firstly, we want to thank you for your incredible loyalty over the past 9 years. Reaching Hall of Fame is no small achievement, and we genuinely appreciate the commitment that you have shown to Myzone. We completely understand why you are feeling disappointed and frustrated. Given your experience with multiple devices developing similar battery issues, your feelings are absolutely valid, and we really appreciate you taking the time to share this feedback with us. Feedback like yours is important and helps us continue to improve both our products and our customer experience. We are also grateful for your kind words about our app and support team. It means a lot to hear that despite these hardware issues, you have had positive experiences with the people behind Myzone. I would really like to see what we can do to help. If you are happy to do so, could you please reply to the Trustpilot invitation email with a few more details, such as the email address linked to your Myzone account. I will arrange for someone from our team to reach out to you directly. Thank you again for your honesty and for being part of the Myzone community for so many years. We truly appreciate your feedback and hope we can look into this further for you. – The Myzone Customer Care Team

Hi Moosh, Thank you so much for taking the time to leave us such a wonderful review! We are absolutely delighted to hear that you had such a positive experience with our Customer Care team. It’s fantastic to know that putting your account on hold helped protect your spot and weekly streak while you waited for your new Myzone, and that we were able to support you with getting your new device connected. Providing a smooth, supportive experience is always our goal, so your kind words truly mean a lot. We will be sure to share your lovely feedback with the team, they will be very happy to know they made such a positive impression. Thank you again for choosing Myzone. We wish you many more great workouts and continued success on your fitness journey! – The Myzone Customer Care Team

Hi Danielle, Thank you so much for your 4-star review! We are delighted to hear that you enjoy seeing your stats during your workouts and that earning different statuses helps keep you motivated, that is exactly what Myzone is all about! We are sorry to hear you have experienced some issues with your effort zones not always recording correctly, particularly when working out at facilities with Myzone screens. We appreciate you bringing this to our attention, and if this is something that you are still experiencing, we would love the opportunity to investigate and help get everything working as it should. Thank you again for your feedback and for being a valued member of the Myzone community! - The Myzone Customer Care Team