Myzone is an innovative wearable heart rate based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. Myzone delivers a fully connected solution for fitness club operators and is respected as the fit...
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Is Myzone legit?
Myzone (myzone.org) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is good. 78% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the support team for being incredibly helpful, friendly, and providing quick, polite replies to resolve issues smoothly. People really appreciate how fast support agents handle requests, making daily interactions feel personal and truly effective.
However, some customers also noted frustrations regarding device longevity, pointing out unexpected battery failures after a few years of normal use. Reviewers additionally mentioned recurring connectivity problems, noting that equipment can occasionally struggle to maintain a stable link during workouts. Others also experienced difficulties when trying to get faulty items replaced without enduring lengthy procedures.
Auto-generated from all reviews of this business. For reference only.
Abbie C (Abigail) was absolutely amazing to deal with!! Solved my issue super fast, and replied almost instantly.
Reply from Myzone2026-06-02
Hi Zoe,
Thank you so much for taking the time to leave such a wonderful review!
We are delighted to hear that Abigail was able to resolve your issue quickly and provide the prompt support you needed. She truly cares about delivering the best possible experience, and your kind words will mean a lot to her.
We greatly appreciate your feedback and are grateful to have you as part of the Myzone community. Thank you for choosing Myzone!
- The Myzone Customer Care Team
I had a problem that when I began to get fitter, my blood pressure came down naturally I am on medication which knocked down my heart rate for the same workout, and my rating dropped like a stone , and I went from Platinum to Copper.
Resetting my Max heart rate did help but I am now working harder that i ever have before and still struggling to get the results i used to.
Reply from Myzone2026-05-27
Hi David,
Thank you for sharing your experience with us. We completely understand how frustrating it must feel to be working harder than ever and not seeing the effort reflected in your Myzone results as you previously did.
Our support team would be more than happy to help look into this with you and make sure your settings are optimised correctly for your current fitness and medication circumstances.
If you could please reply to the separate email sent via Trustpilot with your contact details, I’ll arrange for one of our team members to reach out directly and help get this sorted for you as quickly as possible.
- The Myzone Customer Care Team
The customer service attitude from Abigail was first class.
Seeking to support my purchase to ensure I got the right accessory for the Myzone heartrate monitor that I had
Reply from Myzone2026-05-21
Hi Paul,
Thank you so much for your kind words! We are delighted to hear that Abigail provided you with first-class support and helped ensure you found the right accessory for your Myzone heart rate monitor. We will be sure to pass your feedback along to her. She will be thrilled to hear it. We truly appreciate your support and hope you continue to enjoy your Myzone experience!
- The Myzone Customer Care Team
Customer service has always been very helpful. My only complaint is the longevity of your devices. There was at one time where you could purchase a new MyZone with MyZone points from the gym I used to go to but they no longer have that option. It would be amazing if your company did something similar or gave a highly discounted price every year or every other year for your members who continually meet their monthly goals. But on a good note using a MyZone is motivating because once you get so far you don’t want to stop or lose your status so you make sure to get to the gym or go on a hike etc…
Good product and motivational!
Reply from Myzone2026-05-21
Hi Michael,
Thank you so much for your thoughtful review and for continuing to be part of the Myzone community! We are so happy to hear that Myzone helps keep you motivated and encourages you to stay active. That is exactly what we love to hear.
We also really appreciate you sharing your feedback around device longevity and loyalty rewards. Your suggestion about offering discounted replacements or reward-based device options for members consistently achieving their goals is great, and we will be sure to pass this along to the team. Hearing ideas directly from dedicated members like you is incredibly valuable to us.
Thank you again for your support, feedback, and for being such a committed part of the Myzone family!
- The Myzone Customer Care Team
Started off great! But now my device will not connect to my phone, turn on or even charge fully. It’s getting really annoying and seems like a waste of money that I could have gotten something else with
Reply from Myzone2026-05-19
Hi Tarkyn,
We are so sorry to hear you have been having this experience. We completely understand how frustrating it is when your device was working great to begin with and is now having connection and charging issues.
We’ve been able to locate your account and one of our team members will be reaching out to you shortly to help troubleshoot the issue and get you back up and running as soon as possible.
Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience caused.
- The Myzone Customer Care Team
I love using myzone. The device is comfortable and waterproof. I can use it for all activities. I liked it so much I bought one for my husband. The customer support staff is great as well
Reply from Myzone2026-05-19
Hi Karen,
Thank you so much for your wonderful review! We are thrilled to hear how much you love using Myzone and that it’s been comfortable, versatile, and reliable for all your activities.
The fact that you loved it enough to buy one for your husband truly means a lot to us! We are also so happy to hear that you have had a great experience with our customer support team.
Thank you again for being such a valued part of the Myzone community!
- The Myzone Customer Care Team
They are always happy to help and the all experience it's always magnific. Thanks!
Reply from Myzone2026-05-19
Hi Anytime Fitness Poblenou,
Thank you so much for your kind words! We are incredibly grateful for your support and are so happy to hear that you have always had such a positive experience with us. Knowing our team has been able to help and make your experience magnificent truly means a lot. Thanks again for taking the time to share your feedback!
- The Myzone Customer Care Team
I had a problem adding my location, because I didn't have the code when I set up my Max device and Abbie C, just took care of it right away and in a couple hours, I was linked to my location. Amazing customer service.
Have a great day
Reply from Myzone2026-05-14
Hi Camilo,
Thank you so much for your wonderful review! We are so pleased to hear that Abbie C was able to get everything sorted for you so quickly and make the setup process smooth and stress-free.
We know how frustrating setup issues can be, so it’s fantastic to hear that you were linked to your location within just a couple of hours. We’ll be sure to pass your kind words on to Abbie. She will really appreciate it!
Thank you again for taking the time to share your experience and for being part of the Myzone community.
Have an amazing day and enjoy your workouts! 💙
- The Myzone Customer Care Team
I hadn’t used my Myzone belt for around a year and when I went to use it again I couldn’t get it to work. My device would not connect to the app like it used to. I contacted Myzone support via email and had low expectations that I’d get it to ever work again but I got an instant reply from the wonderful Abbie at their support and after a few emails she had me all connected again and ready to use at their support gym. I was very impressed by the support I received and thanks to Abbie I can now use my belt again. Well done. Great fast service
Reply from Myzone2026-05-13
Hi Neil,
Thank you so much for your amazing review! We are absolutely delighted to hear that you’re back up and running with your Myzone belt again.
A huge thank you as well for recognising Abbie’s support. She will be thrilled to hear your kind words. Our team always aims to provide fast, helpful support, so it’s fantastic to know your experience exceeded expectations.
We really appreciate you taking the time to share your feedback, and we hope you continue to enjoy using Myzone back in the gym! 💙
- The Myzone Customer Care Team
Great experience. Been a user since 2018 and am always happy with both the service, the product, and when needed, the client assistance!
I have nothing but good things to say about MyZone.
5 stars all around!
Reply from Myzone2026-05-12
Hi Nuno,
Thank you so much for your incredible review and for being part of the Myzone community since 2018!
We are truly grateful for your continued support and so happy to hear that you’ve consistently had such a positive experience with our product, service, and customer support team. Knowing that Myzone has helped keep you engaged and motivated over the years means the world to us.
Your kind words and 5-star feedback genuinely make our day. Thank you again for taking the time to share your experience with us. We’re proud to have you as part of the Myzone family! 💙
- The Myzone Customer Care Team
Myzone does not demand but subtly encourages and motivates you to exercise within coloured HR bands and rewards you when you consistently achieve monthly targets by elevating through status levels.The gym monitor display of your exercise stats and those of other participants generation friendly competition and progress. I love my Myzone which have kept me active and enjoying challenging myself every month. Great product, customer service and solution to training in the safe zone.
Reply from Myzone2026-05-11
Hi Tom,
Thank you so much for your thoughtful review! We are delighted to hear how Myzone has helped keep you motivated, active, and enjoying new challenges each month. It’s fantastic that the coloured heart rate zones, status levels, and friendly competition on the gym display have all contributed to such a positive experience for you.
We truly appreciate your kind words about both our product and customer service. Thank you for being part of the Myzone community and for sharing your journey with us!
- The Myzone Customer Care Team
Hi GC,
Thank you for your kind review! We are so pleased to hear you found the service speedy, straightforward, and helpful. We really appreciate you taking the time to share your experience with us!
- The Myzone Customer Care Team
Hi Sarah,
Thank you for your review! We really appreciate your kind words and are so pleased we could respond quickly. Fingers crossed everything is now working smoothly, but if you need anything else, we are always here to help!
- The Myzone Customer Care Team
Was easy to reach out to explain the concern and got a mail with resolution detialing and already executed as well
Reply from Myzone2026-04-30
Hi Harish,
Thank you for taking the time to share your feedback! We are so pleased to hear our support team was easy to reach and able to resolve your concern quickly and clearly. It means a lot to know the resolution was already in place and communicated well. We really appreciate your time and kind words!
- The Myzone Customer Care Team
Hi Matt,
Thank you for your review! We are so glad to hear you had a great experience with our customer service. We really appreciate you taking the time to share your feedback and your support means a lot to us!
- The Myzone Customer Care Team
Abbie was super friendly and helpful. Thank you so much for being so kind and quick in answering! Amazing customer service! :)
Reply from Myzone2026-04-29
Hi Carolina,
Thank you so much for your lovely review! We are so pleased to hear Abbie was able to help and provide such friendly, speedy support. I will be sure to pass along your kind words to her. Feedback like this means a lot. Thanks again for taking the time to share your experience!
- The Myzone Customer Care Team
They responded to my request really quickly and rectified my issue without any delay.
Really happy with how quickly it was resolved!
Reply from Myzone2026-04-28
Hi Maria,
Thank you so much for your kind review! We are so pleased to hear your issue was resolved quickly and efficiently. Providing fast, reliable support is something we care deeply about, so it’s wonderful to know that came through in your experience. We really appreciate your feedback and your support!
- The Myzone Customer Care Team
MyZone isn't perfect purely of its complexity. But it is good that you can get almost instant support (Even weekends) from the team at MyZone.
Reply from Myzone2026-04-23
Hi Glenn,
Thank you so much for your kind words! We really appreciate your honest feedback and are glad to hear that our support team has been able to assist you quickly, even on weekends. It means a lot to hear that our team is making that experience smoother for you. Thanks again for your support.
- The Myzone Customer Care Team
So great that I could freeze 1 month after returning from surgery 👍
Reply from Myzone2026-04-17
Hi Nicky,
Thank you for taking the time to leave us a kind a review. We are so glad that our team could help you with a status freeze!
We hope that your recovery goes well 💙
- The Myzone Customer Support Team
Myzone was the missing link in staying motivated with exercise. It has now been 72 months~HOF superstar and my husband and several friends never miss our monthly meps to continue. We motivate each other & give words of encouragement when needed. Wearing a heart rate monitor is a game changer! It helps me reach new levels of exercise. I also wear it when I want a reminder to exercise on a busy day! Thank you, I can’t imagine exercising without it.
Reply from Myzone2026-04-14
Hi Peggy,
Thank you so much for this incredible review! We are absolutely thrilled to hear how Myzone has become such a powerful part of your journey over the past 72 months. What an amazing achievement, HOF superstar! 🙌
It’s truly inspiring to hear how you, your husband, and your friends keep each other motivated and accountable month after month. That sense of community and encouragement is exactly what Myzone is all about, and it’s fantastic to see it come to life in your experience.
We love that your heart rate monitor has been a game changer for you, helping you push to new levels while also keeping you on track during busy days. Hearing that you can’t imagine exercising without it means the world to us.
Thank you again for your continued support and for sharing your journey. It’s stories like yours that inspire us every day! 💙
- The Myzone Customer Care Team
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