Myzone is an innovative wearable heart rate based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. Myzone delivers a fully connected solution for fitness club operators and is respected as the fit...
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Is Myzone legit?
Myzone (myzone.org) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is good. 78% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the support team for being incredibly helpful, friendly, and providing quick, polite replies to resolve issues smoothly. People really appreciate how fast support agents handle requests, making daily interactions feel personal and truly effective.
However, some customers also noted frustrations regarding device longevity, pointing out unexpected battery failures after a few years of normal use. Reviewers additionally mentioned recurring connectivity problems, noting that equipment can occasionally struggle to maintain a stable link during workouts. Others also experienced difficulties when trying to get faulty items replaced without enduring lengthy procedures.
Auto-generated from all reviews of this business. For reference only.
Support are always so quick to respond with a solution to any of our business needs.
Reply from Myzone2026-04-10
Hi Westpark Fitness,
Thank you so much for your kind feedback! We are really grateful for your continued support and are delighted to hear that our team has been able to provide quick and effective solutions for your business needs.
It means a lot to us to support you, and we’re always here whenever you need us. Thanks again for being such a valued part of the Myzone community! 💙
- The Myzone Customer Care Team
Always had great communication from MyZone, if thats asking about my maximum heart rate and getting it adjusted to ordering new straps for the monitor.
Always spot on and really helpful, would highly recommend MyZone.
Reply from Myzone2026-04-08
Hi John,
Thank you so much for your kind words! We are really grateful for your continued support and are thrilled to hear that you’ve had such positive experiences with our team, from heart rate support to ordering new straps.
It’s fantastic to know everything has been spot on and helpful for you. Your recommendation truly means a lot to us!
- The Myzone Customer Care Team
Hi Peter,
Thank you so much for your kind words! We are really grateful for your feedback and so happy to hear you had a positive experience with our support team. Your recommendation means a lot to us, and we are always here whenever you need us 😊
- The Myzone Customer Care Team
I’m absolutely thrilled with the outstanding Customer Service at Myzone! Everyone responded quickly, and with a cheerful tone. I love this product, and more and more of my friends are joining me on Myzone.
Reply from Myzone2026-04-10
Hi AJ,
Thank you so much for your kind words! We are absolutely delighted to hear that you’ve had such a positive experience with our team. Providing fast, friendly, and helpful support is something we truly pride ourselves on, so it means a lot to know it’s made a difference.
It’s also fantastic to hear that you’re loving Myzone and sharing the journey with your friends. There is nothing better than building a supportive community around effort and motivation!
Thanks again for your support, it’s genuinely appreciated 💙
- The Myzone Customer Care Team
Hi V,
Thank you so much for taking the time to leave us a review!
We are glad you had a great experience with our customer service team.
Thanks again for your support 💙
- The Myzone Customer Care Team
I started troubleshooting with the MyBot and wasn't able to be assisted so got connected with a human. I received a message right away that there may be a delay in response, however, I received a reply and solution within several hours. The person that worked on my case was very helpful!
Reply from Myzone2026-03-31
Hi Niki,
Thank you so much for taking the time to share your experience! We really appreciate your patience while moving from MyBot to our support team, and we are so glad to hear you received a helpful and timely resolution. It means a lot to know our team was able to support you effectively.
Your feedback truly motivates us to keep improving. 💙
- The Myzone Customer Care Team
Hi Darren,
Thank you for taking the time to leave us a review. We are so glad that we could get your request resolved quickly!
If you ever need anything else, we are more than happy to help!
- The Myzone Customer Care Team.
Great and very professional, quick response and so easy to deal with.
Reply from Myzone2026-03-31
Hi Ciara,
Thank you so much for your kind feedback! 😊
We are really pleased to hear you found the experience professional, quick, and easy to deal with.
Thanks again for taking the time to share your review and for being part of the Myzone community 💙
- The Myzone Customer Care Team
The support team knew exactly what my issue was and went right to work to fix it. I knew the next morning when i put my myzone on it was resolved. I love my myzone, i hate it when i forget it.
Reply from Myzone2026-03-31
Hi Nina,
Thank you so much for your review! 😊
We are really glad to hear the team could quickly identify and resolve the issue for you. That is exactly the experience we aim to deliver. Even better that everything was sorted and ready to go for your next workout!
And we love that you love your Myzone (we know that feeling when you forget it! 😅). Thanks again for being part of the Myzone community 💙
- The Myzone Customer Care Team
Myzone app is a fantastic motivator! Customer service is outstanding too; Abbie in support rep got back to me within just 10 mins with a thoughtful HUMAN response having already fixed my recorded target HR. (This wasn't an app glitch but due to an anomaly with my actual HR for one workout). I'm most impressed. Highly recommended!
Reply from Myzone2026-03-31
Hi Helen,
Thank you so much for your kind words! 🙌
We are thrilled to hear that Myzone is helping keep you motivated, and that you had such a positive experience with our support team. We’ll be sure to pass your feedback on to Abbie, she will be delighted to know she made such a great impression!
It’s great to hear everything was resolved quickly and that you’re back on track. Thanks again for your recommendation and for being part of the Myzone community 💙
- The Myzone Customer Care Team
5 stars to customer service for quick response time and super kind service.
Reply from Myzone2026-03-26
Hi AS,
Thank you for your kind review. We are so glad our team we are able to assist you quickly and with kindness. We really appreciate you taking the time to leave us feedback. If you ever need anything else, our team are always happy to help 💙
- The Myzone Customer Care Team
I've used Myzone/MZ-3 belt since before lockdown and been very happy. Support has been very responsive whern I needed it and, just recently, had a tricky issue with email responses which was escalated and quickly resolved
Reply from Myzone2026-03-26
Hi Julie,
Thank you for taking the time to leave us feedback. We are so happy to see that our team have been very responsive and were able to resolve your issue. Our aim is to get you back on track as fast as we can, but with care.
Thank you for your kind words. We appreciate your support! 💙
- The Myzone Customer Care Team
I received a quick response to a support request which helped me regain my motivation to exercise. MyZone is a big part in how I measure my health.
Reply from Myzone2026-03-23
Hi Deb,
Thank you so much for your kind words! We are really pleased to hear that our support team was able to help quickly and get you back on track. It’s fantastic to know that Myzone plays such an important role in keeping you motivated and supporting your health journey. We truly appreciate your feedback and your continued support! 💪
- The Myzone Customer Care Team
I don’t know how many times I have contacted myzone about how useless my device is. Have had numerous replacements and still is not reliable. 9 mile run this morning and a couple of minutes of red then grey or zero for the rest of the run. Customer services reply for a bit with the usual comments, how do you wear it, is it clean etc then ignore you. Please do not say that this is an unusual situation, it really doesn’t help or resolve anything
Reply from Myzone2026-03-18
Hi Anne,
We are really sorry to hear how frustrating this has been for you, especially after multiple replacements and ongoing issues during your workouts. We completely understand how disappointing it must be when your device isn’t performing reliably.
We have asked our team to reach out to you again so we can take a closer look and work through some additional steps to get this resolved for you. Please keep an eye out for their email. They will be able to provide further support and help get things back on track.
- The Myzone Customer Care Team
Appreciate Abigail’s communication and addressing my problem promptly. Thank you.
Reply from Myzone2026-03-17
Hi Darren,
Thank you for your kind feedback! We are so pleased to hear that Abigail was able to support you and resolve your issue promptly.
We will be sure to pass along your appreciation to her. It will mean a lot! If you ever need anything else, we are always here to help. 💙
- The Myzone Customer Care Team
Great online response time, I needed support & was expecting to wait 3-5 days as stated. Very surprised to awake today to an email stating my issue had been solved! I love Myzone, keeps me accountable and assists me in reaching my goals.
My daily gym existence includes Myzone for the last nearly 3 years.love it!
Reply from Myzone2026-03-17
Hi Helen,
Thank you so much for your kind words! We are delighted to hear that our team was able to resolve your issue quicker than expected. Providing timely support is something we always strive for.
It’s fantastic to know that Myzone has been such a consistent part of your fitness journey over the past three years. Hearing that it helps keep you accountable and supports you in reaching your goals truly means a lot to us.
We really appreciate your continued support. If you ever need anything, we are always here to help! 💙
- The Myzone Customer Care Team
Great communication, fast replies and focused on helping me solve my problem. Amazing!
Reply from Myzone2026-03-11
Hi Savvas,
Thank you for your kind review! We are glad that our team could help to resolve your problem.
We appreciate you taking the time to provide us with feedback!
- The Myzone Customer Care Team
I had a problem and Myzone helped me solve it quickly and easily
Reply from Myzone2026-03-04
Hi Michael,
Thank you so much for taking the time to share your experience!
We are really pleased to hear that your issue was resolved quickly and easily. That is exactly the kind of support we strive to provide at Myzone.
If you ever need anything else, we are always here and happy to help. Thanks again for your kind words! 😊
- The Myzone Customer Care Team
Have MyZone1, constant issues with not connecting or saying it is connected but all readings including heart rate are 0. Got it replaced after multiple reset, clear cache, and other long procedures to reset. New device same issues. They know it's a problem but want you to do the work over and over again. I don't work for them but should be pId for I r doing their job to have a stable product.
Reply from Myzone2026-03-04
Hi Steven,
We are really sorry to read about your experience and completely understand how frustrating this must have been for you. That is certainly not the level of reliability or service we aim to provide, and we are sorry for the inconvenience caused by having to repeat troubleshooting steps.
We truly appreciate the time and effort that you have already put into trying to resolve this, and we agree that you should not feel like you are doing the work yourself. Our goal is always to make things as smooth and straightforward as possible.
Our team has reached out directly to offer further support and work closely with you to get everything back up and running properly. We are committed to finding a solution and restoring your confidence in your device.
Thank you for your honest feedback. It really does help us improve.
- The Myzone Customer Care Team
Purchased a wristband as I wanted to track the workouts. I've had it since November 2025 and to be honest it is so intermittent for tracking workouts it is a joke. I did Insanity today and basically it said I was sitting in the corner watching the other participants. It is never consistent and wish I had never bought it. Sent feedback to Myzone - no response. Do youself a favour and get another tracking device for fitness
Reply from Myzone2026-03-04
Hi Janene,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the experience that you have had with your Myzone device and the frustration it’s caused. Especially during a tough workout like Insanity where accurate tracking really matters. It’s understandably disappointing when the data doesn’t reflect the effort that you are putting in.
We are also sorry that you did not receive a response after submitting feedback via our website. This unfortunately is not always the quickest route for support queries. In situations like this, contacting the Myzone Support Team directly allows us to troubleshoot much more efficiently and get you back on track sooner.
That said, we have asked a member of our team to create a support ticket for you so we can properly investigate what is happening and help get your device working as it should. Our goal is to ensure you have a reliable experience and feel confident using your Myzone for every workout.
Thank you again for bringing this to our attention. We appreciate the opportunity to make this right.
- The Myzone Customer Care Team
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