Myzone is an innovative wearable heart rate based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. Myzone delivers a fully connected solution for fitness club operators and is respected as the fit...
Written by the business, not verified by us.Myzone (myzone.org) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is good. 78% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the support team for being incredibly helpful, friendly, and providing quick, polite replies to resolve issues smoothly. People really appreciate how fast support agents handle requests, making daily interactions feel personal and truly effective. However, some customers also noted frustrations regarding device longevity, pointing out unexpected battery failures after a few years of normal use. Reviewers additionally mentioned recurring connectivity problems, noting that equipment can occasionally struggle to maintain a stable link during workouts. Others also experienced difficulties when trying to get faulty items replaced without enduring lengthy procedures.
Auto-generated from all reviews of this business. For reference only.Hi Faye, Thank you for taking the time to leave us a review! We are glad that the team were able to assist you with haste! If you ever need anything else, we are happy to help!💙 - The Myzone Customer Care Team
The agent responded to my request to freeze my account in about 24 hours. A simple request but I appreciate the fast polite response.
Hi Brent, Thank you so much for your kind words! We are really pleased to hear your request was handled quickly and politely. Even the simple things matter, and we always here to make the process as smooth as possible. If there is ever anything else you need, don’t hesitate to reach out. We are happy to help! - The Myzone Customer Care Team
Asked for help from Myzone Support and , as usual, the response was excellent ( from'Abigail) and exceeded my expectations. Well done Myzone 😁😁👏👏
Hi Alex, Thank you so much for your fantastic review! 🌟 We are delighted to hear that you had another great experience with the team. Abigail will be thrilled to know her support exceeded your expectations. We will pass on your kind words! If you ever need anything, we are always here to help 👏😁 - The Myzone Customer Care Team
Always helpful and ready to solve the issues we as clubs face!
Hi! Thank you so much for your kind words! 🙌 We truly appreciate you taking the time to share your experience. It means a lot to hear that you feel supported and valued. We are always here whenever you need us. Thank you for being such a fantastic part of the community! 💙 - The Myzone Customer Care Team
My Customer Support Rep Abbie C was extremely responsive an provided excellent service. We explored possible causes with her follow ups coming back to me very early in the am, when I needed her help. Then, once I was able to discover the issues, she addressed my concern about lost MEPS. Beyond service and more on the production/operations side, I might offer constructively that the device number is nearly impossible to see and it can get scratched. If the device number could be embossed, a different color, or more distinct, people could add devices without support.
Hi Kelly, Thank you so much for taking the time to share this detailed feedback. We are absolutely delighted to hear about your positive experience with Abbie C. She truly cares about supporting our members, and it’s great to know her responsiveness, early follow-ups, and dedication to resolving your MEPS concern made such a difference. We also really appreciate your constructive feedback regarding the device number visibility. That’s incredibly helpful insight, and we will be sure to pass your suggestion on to our product team. Improvements that make things easier for our members are always valuable. Thanks again for your kind words and thoughtful feedback. We are always here if you need us! 💙 - The Myzone Customer Care Team
The team at myzone were very patient with my constant complaining about my faulty myzone. They were super friendly and came to a fair resolution for the issue I was experiencing, to which I am very grateful for! I rely on MyZone heavily for my workouts and feel demotivated without it! So I am glad I can continue my workouts with my new myzone. Exciting times – I’ve got the myzone max!!
Hi Anyaa, Thank you so much for your brilliant review. We really appreciate your patience while we worked through the issue with you, and we are so pleased we could reach a resolution that got you back on track. It means a lot to hear how much you rely on Myzone for your workouts. If you ever need anything, we are always here to help! 😊 - The Myzone Customer Care Team
I have been in touch earlier today to further freeze my account to maintain my status and as always MyZone have been superb in supporting me. On this occasion it was Abigail who assisted without hesitation, thank you.
Hi Zunaid, Thank you so much for taking the time to share this 💙 We are happy that we could support you while you focus on recovering from your operation. Your health always comes first. I will pass your kind words on to Abigail. Wishing you a speedy and smooth recovery, and we look forward to seeing you back smashing your goals when you’re ready! 💪 - The Myzone Customer Care Team
Sent an email regarding getting to red zone as advised by my instructor. Abigail responded within 24 hours and advised she has made an alteration to maximum heart rate. Let's see how it goes. Great customer service.
Hi Donna, Thank you so much for taking the time to share your feedback! We are really pleased to hear that Abigail was able to respond quickly and support you with adjusting your max heart rate settings. If you have any further questions as you test the new settings, please don’t hesitate to reach out. We are always here to help and support you on your journey. - The Myzone Customer Care Team
Great technology. Pushes me way harder to train at the right intensity level. Accirate data that helps with recovery.
Hi Justine, Thank you so much for your review! We are thrilled to hear that the technology is helping you train harder while staying at the right intensity. We really appreciate you taking the time to share your experience. Keep smashing your training goals! 💪 - The Myzone Customer Care Team
Abbie came back to me within 30 mins and changed my max heart rate great service thank you Abbie
Hi Paul, Thank you so much for your lovely feedback. We are so pleased to hear that Abbie was able to get back to you quickly and sort your max heart rate update within 30 minutes, that is exactly the level of service we aim to provide 🙌 I’ll be sure to pass your kind words on to Abbie. Thanks again for taking the time to share your experience! - The Myzone Customer Care Team
Hi AB, Thank you so much for your kind words! We are delighted to hear that you had such a positive experience with our customer service. Providing helpful and friendly support is always our priority, and your feedback truly means a lot to our team. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. - The Myzone Customer Care Team
I started training with Myzone in 2022 for my hyrox races. It helped me so much to increase my endurance and to get better over the last years. A training with my Myzone is a bad training, in the end I only wanna see the heart rate zones of my training and combines this with my feeling. During my pregnancy it was the best Tool to train safe, do races and also postpartum it helps me to get back to my old endurance by training in the right Zones.
Hi Kerstin, Thank you so much for sharing your incredible journey with us 💙 We are absolutely thrilled to hear that Myzone has supported you not only through your Hyrox training, but also during such an important chapter of your life, throughout your pregnancy and now postpartum. That’s truly inspiring. Using heart rate zones to guide your training and tune into how you’re feeling is exactly what Myzone is designed for, and it’s amazing to know it helped you train safely, race confidently, and now rebuild your endurance in the right way. Wishing you continued success in your training and competitions, and congratulations on everything you’ve achieved both in sport and beyond! 💪 - The Myzone Customer Care Team
The unit didn’t even last a year despite very infrequent use. From the start, the battery struggled to hold a charge, and after just over a year it failed completely. Customer service was unhelpful and showed little interest once they saw it was just outside the warranty period. There was no acknowledgment that the product appeared to be defective from the outset. Given the premium price, the build quality is extremely disappointing and impossible to justify. You would honestly be better off buying a £10 alternative, which would likely last far longer. I would strongly advise others to think twice before purchasing.
Hi Alexei, We are really sorry to hear about your experience and appreciate you taking the time to share this feedback. This is certainly not the level of quality or service we aim to provide, especially for a product you expected to last much longer. We would genuinely like the opportunity to look into this further and see what may have happened with your device and support case. If you could please reply to the email you received from Trustpilot with a few more details, our team will be able to review this properly. Thank you again for bringing this to our attention. We hope to have the chance to assist you. - The Myzone Customer Care Team
Great customer service that was quick and efficient
Hi Lynsey, Thank you so much for your kind words! 😊 We are really pleased to hear that you found our customer service quick and efficient. Your feedback means a lot to us, and we appreciate you taking the time to share your experience. 💪 - The Myzone Customer Care Team
Gold status was achieved by consistent connecting and disconnecting over a period of 12 months. Sometimes the chest belt connected somwtimes it didnt want to. If be blowing at 150bpm but would only show white or blue on the monitor after 30-60 mins of training. Ive decided after 12+ months in not going to wear it anymore. Im doing an intense leg session and as a bodybuilder l want to see what im doing. Monitor my workouts. But here we are not connecting at all. Nothing has recorded. Wrist strap only monitors blue when im busting my nut in the gym but goes red or yellow when im out on a walk. BS!!! Im done with it
Hi Matt, We are really sorry to hear about your experience and understand how frustrating this must have been, especially when you rely on the data to track intense training sessions. That is certainly not the experience we want anyone to have. We have sent you an email via Trustpilot requesting a few more details, and we would really appreciate it if you could reply to that so our support team can take a closer look at what has been happening. With that information, they will be in the best position to investigate the connection issues and heart rate readings with you. Thank you for taking the time to share your feedback, and we hope we can help resolve this for you. - The Myzone Customer Care Team
It hasn't recorded any of my activities for over 3 weeks. I've only had it 6 weeks.
Hi Ross, We are really sorry to hear about this experience. It is certainly not what we would want for any of our users, especially so soon after getting your device. Our team would absolutely love to help get this sorted for you. Please could you reply to the email sent via Trustpilot with a few more details? Once we have that, our support team will be able to look into this with you and work on getting you back up and running as quickly as possible. - The Myzone Customer Care Team
Hi Tomas, Thanks so much for your feedback! 😊 We are really pleased to hear that our team was able to respond quickly and resolve the issue for you. If you ever need anything else, we are always here to help 💪 - The Myzone Customer Care Team
Great communications, quick response time and answered the question asked.
Hi Simon, Thank you for taking the time to leave us a review. We are so glad that our team were able to help. We appreciate your time!🙌 - The Myzone Customer Care Team
What a waste of money!! I brought this in November as I wanted to track my heart rate more efficiently. It doesn’t work, it doesn’t connect, it’s constantly dropping out, it doesn’t record what it displays in the gym. No response from the help centre. Save your self some money and invest in something else!!! I have responded to your request.
Hi Mrs Dellbridge, We are very sorry to hear about your experience, and we understand how frustrating this must be, especially when you were relying on the product to track your training accurately. Connection dropouts and sessions not recording are certainly not the experience we want for our members. Our team would genuinely like the opportunity to look into this for you and help get things resolved. If you could please reply to the email follow up for more information from Trustpilot with your details, we can take a look into this for you. Thank you for taking the time to share your feedback. We do hope we can support you further and turn this experience around. - The Myzone Customer Care Team
Purchased a Myzone heart rate monitor November 2023 with the interchangeable bands and battery that charges. My son hasn't used it a lot but went to use it today after charging all night. And appears to have developed a battery fault which is a known fault with Myzone. And as its out of warranty they wont change under the warranty when they know its known issue. My personal advice is to stay clear of these company and their heart rate monitors and go for one where you can change the battery. #myzone
Hi Nick, Thank you for taking the time to share your experience. We are really sorry to hear about the frustration this situation has caused. We understand how disappointing it is when a device doesn’t perform as expected, especially when it hasn’t seen much use. While our products do come with a set warranty period, we appreciate that this doesn’t make the situation any less frustrating when an issue occurs outside of that timeframe. Our support team always aims to review each case carefully and provide the best possible guidance based on the product’s age, condition and situation that may have caused the issue. We truly value feedback like this, as it helps us continue to improve both our products and customer experience, and we’re sorry that this experience has led to disappointment. - The Myzone Customer Care Team
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