Eight Sleep

The eight sleep has dramatically…

The eight sleep has dramatically improved my sleep.

Good information prior to purchasing

Good information prior to purchasing. Easy set up. Not as impressed, yet, with quality of sleep

Well… the bed worked great for the…

Well… the bed worked great for the first 10 days or so. Then the company cut off access to the functionality of the bed (no programming a nighttime routine or getting morning feedback) unless you sign up for a $199 per year ‘subscription’. For a bed this expensive, this is such a nickel-and-dime move and feels VERY deceptive. Just include the first year in the cost of the bed.

Love it

Love it! Sleeping SOOOO much better

I was a huge advocate of eight sleep (I…

I was a huge advocate of eight sleep (I bought two pods) despite having to buy a new cover when a leak happened at a reduced cost (but still expensive). However, a year and a half after my new cover purchase, the pod died and I was assuming customer service would give me a significant discount on the same model or entice me with a reasonable discount on the latest model. Instead they offered a 500 pound discount on a model that was one generation behind flagship and required me to spend 1500 pounds and no discount option for the latest model. I am not spending 1500 pounds for a model that is obsolete the moment I take it home. I replied back asking for a better offer and none came. Disappointing. I'm now finding out what it is like to live without it...and it isn't so bad after all. The fear was worse than reality and I'm at peace with the whole saga.

I like the temperature control and that…

I like the temperature control and that each person in the bed can customize their side. However, there have been a few nights where my sleep was interrupted and I was awake for 2-3 hours and I got a sleep score of 80-90. Not sure how that makes any sense.

We can not get the other side of bed to…

We can not get the other side of bed to work and customer service has not helped

This is a flawed not scientific device-…

This is a flawed not scientific device- the app never had even semi accurate information and the device constantly malfunctions- sending it back and yes even getting the device off my bed and out of the house was ridiculously hard!! The customer support for this product is non existent- this should b illegal

We love our 8 sleep!

Comfortable

Comfortable. Best when I let the bed decide what temperature to use. Love the sleep reports. I was gone for 4 nights last week so I have some time remaining before I give my final vote.

The game is changed.

So the important stuff: my recovery has been off the charts. I'm sleeping so much better. I'm a competitive cyclist, so sleep's super important. The big thing is I've got my energy when I wake up, I've got more energy on the bike and I've got more energy after riding (huge because I also run a business). From a numbers standpoint... We're talking a 50 point (ms) improvement in HRV.. from averaging 75ms to averaging 125ms. Resting HR is down 5-7 beats per minute. I've measured this with Whoop for years and that's where I'm pulling these numbers.. so the data comparison is solid. Even if you already sleep pretty well.. there's some room for improvement and I've seen a massive difference. I'm confident in saying athletes and entrepreneurs in particular should be using Eight Sleep across the board. It's been an unbelievable difference in terms of training, recovery and productivity. On top of that.. lightning fast shipping using the Amazon network, solid packaging, smooth set up and high quality stuff are huge pluses. I've been thinking about Eight Sleep for years. So glad I pulled the trigger with the Pod 5.

Stephanie WebbUnited States · 1 review · Experienced 2026-08-09 · Posted 2026-08-09

Early adopters and long time happy customers

We were early adopters with this product and have loved it. We have had a couple of issues both in and out of warranty and the company either replaced the part of the product for free or when way out of warranty allowed an upgrade at an excellent price. We’re 6 years in and won’t go without it!

Isn’t as amazing as I expected

Isn’t as amazing as I expected. Not sure it’s worth the money

Jan HegmannGermany · 1 review · Experienced 2026-08-08 · Posted 2026-08-09

The support team was fast friendly and helpful

The support team was fast, friendly, and very helpful. Within a short time, I was offered several attractive solutions.

Still adjusting.

still waking up because i'm still hot…

still waking up because i'm still hot and so is my bed... 10 is not keeping my bed cool let alone cold... been sleeping on it for a week now and do not notice any difference before i started using the pod

Ross LaytonUnited Kingdom · 23 reviews · Experienced 2026-08-01 · Posted 2026-08-08

Beware of hardware failures

I’ve been an Eight Sleep customer almost since launch and recently upgraded to the Pod 5 and base. Until a month ago, my experience was overwhelmingly positive. Then, my Pod stopped functioning properly. After completing all standard troubleshooting, I opened an in-app support case. Receiving no response, I sent an email. What followed was a frustrating loop of generic, AI-generated replies insisting the unit is operating normally based on remote diagnostics, even suggesting that the issue is a change in my body or blankets rather than hardware failure. Despite being a loyal customer for years, I’ve received zero meaningful human support—just patronizing deflection. As a result, I have canceled my subscription and am currently pursuing a warranty claim. Great hardware, but when things break, expect automated blame-shifting instead of actual customer service.

Amazing product, sleep and service

We have been using the POD for 9 months now. The product is amazing it really has been a game changer for my partner and me. We prefer different temperatures so that is the most obvious benefit for both. For me, it has supported my recent struggles with hot flashes due to Perimenopause. I also find the alarm such a calm way to wake up, just vibrations. Avoiding the endless repetition of my phone's annoying tone hehehe. Their customer service is reliable, fast and friendly and everything is always solved so smooth.

Disappointing experience for such an expensive product

After months of debating whether to purchase an Eight Sleep, I finally decided to give it a try after hearing so much hype about the product from influencers and reviews. Unfortunately, my experience didn’t come close to my expectations, especially for a product at this price point. From the beginning, the setup and operation were not straightforward. The system wasn’t working properly, and I spent almost two weeks troubleshooting back and forth with Eight Sleep. To their credit, I genuinely believe their customer service team was doing their best to help. However, there was often a one- or two-day lag between communications, which became frustrating when I was going night after night with a product that wasn’t functioning correctly. I followed all of their troubleshooting steps, sent photos, went through the recommended protocols, and worked with their support and engineering teams. Eventually I got the system working, but even then it was very hit or miss and seemed to function properly only about 50% of the time. When it did work, it was nice getting into a cool bed, but unfortunately I didn’t notice any meaningful improvement in my sleep or deep sleep. If anything, wondering during the night whether the system was working correctly, whether my settings were wrong, or whether I needed to troubleshoot something again sometimes made it harder to relax and fall asleep. Ultimately, I’ve decided to return it. I really wanted to love Eight Sleep and was excited to finally try it, which is probably why the experience has been so disappointing. For a product this expensive and with this much hype surrounding it, I expected a much more reliable and seamless experience.

Quality product

Quality product, not the cheapest by any means but not a wishy-washy health product. This is full blown awesomeness and I can’t sleep without it. My sleep for the last 4 years has never been better and their product keeps getting better and easier to use and longer lasting with each iteration. Customer service is always on point and honestly has never failed me.