Namco Pools

Hi Pedro! Thank you for considering Namco for your future purchases. We appreciate your trust in our brand and are thrilled to hear that we came highly recommended. If you have any questions or need assistance, feel free to reach out. We look forward to serving you in the future!

Hi DC Cam, we're sorry to hear about your experience with us! We understand your frustration and we want you to know that we take your feedback seriously. We want all of our customers to be satisfied with their purchase, and we apologize if that wasn't your experience. We hope you'll give us another chance to make it up to you and we thank you for your feedback!

Brenda, thank you so much for your kind words despite the difficulty you experienced at checkout. We apologize for the inconvenience and are taking steps to ensure a smooth checkout experience for all our customers. We're glad to hear you found what you needed and appreciate your business.

Hi Nando, thanks for your review and kind words! We're thrilled to hear that you're pleased with our customer service, size of cover, and price. We really appreciate that you are taking the time to give us a review and look forward to hearing from you after you've had the chance to use the cover through the winter. Thank you for your support!

We apologize for the inconvenience caused by the delayed delivery of your purchase. Our records show that the package was delivered on June 22nd. . Please contact our customer service team if you haven't received your order. You can email us at [email protected]

Hi Parrothead, thank you so much for your kind words! We're thrilled to hear that our staff was able to help you out and that you're enjoying the product. We appreciate your taking the time to provide feedback and we hope to see you again soon!

Thank you for your wonderful feedback! We're thrilled to hear that you had a great shopping experience with Namco. We take pride in offering competitive prices and a wide range of products to meet your needs. We appreciate your support and look forward to seeing you again in the future.

Thank you for your feedback! We're thrilled to hear that ordering online was easy for you. We appreciate your support and look forward to serving you in the future.

Thank you for the feedback! We want to apologize for the inconvenience from your first pump shopping experience but we're thrilled that you gave us a shot! We have looked into your order and can confirm that your shipment has left the warehouse and will be with you shortly. We hope that we have earned your business and look forward to talking to you about your pool needs in the future!

Thank you for sharing your wonderful experience with us, Lydia! We're delighted to hear that Steve was able to assist you in finding the perfect pump and filter system for your pool. We take pride in providing polite and knowledgeable service, and it's rewarding to know that we met your needs and got your pool up and running smoothly. Your happiness is our ultimate goal, and we appreciate your trust in us. If you have any further questions or need assistance, please don't hesitate to reach out. Here's to many more happy pool seasons ahead!

We are truly sorry to hear about the issues you've been experiencing with your saltwater pool purchased. We understand your frustration and disappointment, and we sincerely apologize for any inconvenience caused. We take customer feedback seriously and want to help address your concerns. To assist you further, we kindly request that you reach out to our dedicated customer service team at [email protected]. They have the expertise to provide you with the necessary support and guidance to resolve this matter effectively. Once again, we apologize for any inconvenience caused and appreciate your patience. We value you as our customer and want to ensure your complete satisfaction. Please contact our customer service team, and they will work diligently to assist you with your pool concerns.

Thank you for taking the time to share your positive feedback! We're thrilled to hear that we consistently have what you're looking for. Providing a wide selection of products to meet your needs is a top priority for us. We appreciate your continued support and look forward to serving you in the future.

Thank you for your wonderful feedback about Erica T. from our Poughkeepsie NY store. We're thrilled to hear about the excellent customer service she provided and her extensive knowledge of pools. We appreciate your trust and loyalty, and we are be more than happy to assist you with any future pool questions!

Thank you for taking the time to provide feedback on your experience with us. We're delighted to hear that the process of ordering your pool part was seamless and precise. We understand the anticipation regarding the shipment, and we want to assure you that we're actively working to get your products shipped in a timely manner. Your satisfaction is of utmost importance to us, and we appreciate your patience and continued support.

Thank you for sharing your feedback Michael! We're thrilled that we were able to answer all your questions and deliver the pump motor even faster than promised. Your satisfaction is our top priority, and we look forward to serving you again in the future!

Hi Rebecca. We're sorry you had a less than satisfactory experience shopping with us online. We can assure you that your warranty will be covered no matter which installer you use! If there is a manufacturer error or defect, it will be covered by your manufacturer warranty. Please reach out if you have any other questions or concerns and we would be happy to help you! You can call us at 860-590-9702 or email us at [email protected]

Thanks for leaving us a review! We are glad you found our selection to be satisfactory. We also have 3rd party contractors ready to help with installation around most of our locations. If you have any questions or concerns on finding installation help, you can contact our installation department at 860-590-9702, and click option 4 to be directed to the correct department.

Stephanie, we’re so happy to hear you had a great experience witg Andrew at our Salem location! We hope you enjoy your new pool and we look forward to seeing you again in the future. Don't forget to bring us your water samples for free water testing and 10% off your chemical purchase!

Thank you for such an amazing review! We are thrilled to hear that our Peabody staff was able to help you test your pool water and find all the parts you needed. We look forward to seeing you again in the future and we are here if you need anything!

Hi Eli! We're thrilled to hear that Joel and Ed were able to help answer all of your questions. That is what we're here for! We look forward to chatting with you again and we're here if you need anything!