Reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, highlighting the comfortable fabrics, breathable mesh materials, and crisp, vibrant prints that make the items great for daily workouts and casual wear. People also appreciate the incredibly helpful customer support team and fast shipping times, noting that representatives are always ready to quickly resolve questions or issues.
However, some customers also noted frustrating issues with inconsistent sizing and complicated return processes. A few people mentioned that certain garments ran significantly smaller than advertised and that delivery tracking updates could be improved.
Scam Site. 2 months post purchase and still not getting any tracking info. Received a fake "order shipped email" days after purchase that didnt actually have tracking when you clicked it. I ordered in NOVEMBER.
It is now JANUARY. Customer service has confirmed it didnt ship. Refusing to refund, they offered a 10% refund LOL. Avoid. Filing a dispute with my bank.
They also dont mention theyre based in China! That's fun! Surprise shipping times if it even ever ships.
Nerdywave 回复2026-01-09
Dear Customer,
We sincerely apologize for your frustration and disappointment—it is completely unacceptable that you have not received a shipping notification or valid tracking information for over two months. Our failure to clearly inform you of the order's location and shipping time was a serious oversight on our part.
However, the order did indeed ship back in November, but unfortunately, it was lost in transit. We have now offered to resend it to you.
We take your feedback very seriously and are carefully reviewing our logistics transparency, customer service responsiveness, and refund policy, as valuable feedback from customers like you is invaluable.
Again, we sincerely apologize. You deserved better service from the start.
Best regards,
Nerdywave Customer Service Team
Absolutely horrible. Wanted a refund because I changed my mind on my order and they offered a 10% refund. What a slap in the face
Nerdywave 回复2026-01-10
Dear Customer,
We are very sorry you had such a frustrating experience—but please allow us to clarify that the 10% is just compensation, and we will process your order as normal.
If your order has not yet shipped and you wish to cancel it further, you can get a full refund without giving any reason.
Please provide your order number immediately—we will verify and process this matter promptly.
You deserve honesty, fairness, and respect. Thank you for your feedback.
Best regards,
Nerdywave Customer Service Team
Very disappointed with nerdywave. Ordered in the beginning of November for a Christmas present, after many weeks they still didn’t send it and I wanted to cancel the order, they ignored my email and then send it way to late. It’s now the 3th of January and I still haven’t received anything and they want to make me pay for it anyways.
Never had such a bad communication with a company either. Be warned! Do not order here.
Nerdywave 回复2026-01-05
Dear Customer,
We’re truly, deeply sorry for this unacceptable experience — especially during the holidays when you were counting on your order as a gift.
You should never have been ignored, left waiting for weeks, or asked to pay for an item you never received. That’s not okay, and we sincerely apologize.
Please email us right away at [email protected] with your order number.
We know trust has been broken, but we’d like one chance to make this right. Thank you for speaking up — it helps us do better.
Sincerely,
Nerdywave Customer Service Team
The shipping was actually quite quick, I'm in the UK and with the holidays in between it only took 11 days.
the big issue is that I did not receive the items I ordered, I actually received an item that isn't even on the website at all. I ordered a tank top and t shirt and received shorts that are not even being sold on nerdywave.
Nerdywave 回复2026-01-05
Dear Customer,
Thank you so much for your message—we sincerely apologize for this mistake!
We're glad your order arrived quickly, but it's completely unacceptable that you received shorts instead of the tank tops and t-shirts you ordered—especially since some items weren't even listed on our website.
We will immediately resend the correct items to you free of charge. Please reply to our email to confirm.
Thank you again for your patience and understanding—we are very grateful!
Sincerely,
Nerdywave Customer Service Team
Shipment took a few weeks to germany because it comes directly from china. The pieces I've ordered came just how I expected them to be. Pretty thin and shiny fabric. Their customer service Antoine is very nice and helpful.
Nerdywave 回复2026-01-05
Dear Customer,
Thank you so much for your honest and thoughtful review!
We’re glad the items matched your expectations — and we really appreciate your understanding
A big thank you for the kind words about Antoine; we’ll be sure to pass your praise along! 😊
Enjoy your pieces! ✨
Sincerely,
Nerdywave Customer Service Team
25 days in total to arrive which personally, didn't mind because it wasn't a gift for Christmas etc but still a long time. What you aren't told, and what isn't mentioned anywhere on their website is that your order is coming from China. Would not have ordered had I been aware of this.
Ordered arrived today. 2 of the mesh jerseys. The print itself is fine but the jerseys are like crop tops. Ordered my size but you are clearly being given Asian sizes so I should have ordered 2/3x larger but again, nowhere is this mentioned, probably so that you aren't out off from ordered from their website.
Again, the PRINT of the jerseys was fine. Jerseys themselves were not, there is precisely zero chance that these cost anywhere near what you paid for them, to make them. The stitching is all over the place.
Full refund will be sought. Would not recommend.
Edit 18/01/26: still waiting for my refund that they acknowledged 10 days ago. I have given them 2 more days to process it before I initiate a chargeback myself.
I was asked to remove the negative review when I did receive the refund, which I'm clearly not receiving. DO NOT SPEND YOUR MONEY HERE.
Nerdywave 回复2026-01-03
Dear Customer ,
Thank you for your detailed and honest feedback—we sincerely apologize for the lack of transparency regarding shipping location, sizing standards, and product quality.
We have forwarded your feedback to the team to ensure clearer labeling in the future.
Regarding your request for a full refund—please reply with your order number so we can review it.
Thank you again for your feedback and guidance. We hope to do better. [email protected]
Sincerely
Nerdywave Customer Service Team
Very cool design, fluffy, though possibly cheaply made. I'm happy regardless.
The design is beautiful, humourous and unique. I ordered a Christmas sweater as a gift after the shipping info already said that it may be delivered after Christmas. I was very positively surprised that it still arrived about five days before the holidays, so my boyfriend was able to wear it for Christmas dinner. He was very happy with the design and we both liked that the fabric was very fluffy to the touch without being overwhelming warm. Quality-wise my experience with the materials was okay: the fabric was very thin and I would have preferred the design being woven rather than printed since I thought it looked a bit cheap. Also the colours were not as saturated as expected. But overall I had a good experience with Nerdywave.
Nerdywave 回复2026-01-02
Dear Customer ,
Thank you so much for your detailed and thoughtful review—we truly appreciate your honesty and praise!
Your valuable feedback helps us continuously raise our standards—because when the design itself deserves to shine, "acceptable" quality is far from enough.
Thank you again for choosing Nerdywave and for giving us such a fair and honest review. We wish you and your boyfriend many warm and wonderful moments in the future! 🎄🧶✨
Sincerely
Nerdywave Customer Service Team
They promised orders before X day of December to have the gift ready by Christmas. I did my order early enough but i got the gift a week after xmas.
And that wasn't the bad part the Christmas sweater is not actually sweater but a cheap fabric printed with the image.
I would not recommend.
Nerdywave 回复2026-01-01
Dear Customer ,
Thank you for your honest feedback—we sincerely apologize that your shopping experience fell far short of expectations.
Your order only arrived a week after Christmas—completely defeating its purpose.
We have reported this to our product and marketing teams so that they can:
• Review all descriptions of seasonal items to ensure accuracy
• Clearly specify fabric composition and garment type in advance
• Reassess our holiday delivery commitments.
Please check the email we sent you.
Again, we sincerely apologize for the unpleasant experience you had during what should have been a joyous holiday season. You deserve a better experience.
Sincerely
Nerdywave Customer Service Team
Stay away it's a scam. Ordered some items but never received confirmation.
Contacted them but they kept asking about PO number they never provided.
They refused to give any company details and keep blaming my bank.
Avoid like a plague
Yes you are scam. I contacted you on messenger and you didn't want to provide your details and pretending that my order don't exist even I provided transaction details.
Nerdywave 回复2025-12-31
Dear Customer ,
To clarify: We are not a scam company. We are a small, independent brand, and all orders are genuine and valid. We will send two emails upon shipment and order completion:
Please reply with the email address you used when placing your order (or any other information you have), and we will immediately:
• Locate your order (if it exists in our system)
• Provide complete company information
• If the order has not been processed, we will process your refund.
We understand your concerns and hope to have the opportunity to rectify this shortcoming—we never make excuses.
Sincerely
Nerdywave Customer Service Team
I asked for a refund when I had received no updates for weeks. You refused. Eventually, after I messaged several times, you offered to send me a partial refund and then never responded when I said I would accept it. Then finally, when the sweater showed up in the mail... it looked horrible. Poorly stitched. Faded color. NOT EVEN THE CORRECT SIZE.
I have never had a more frustrating and disappoint clothing purchase experience... and it was all over a silly ugly Christmas sweater. I still want a refund, but I fear that I will never be able to receive it because you've ignored me. If this review goes public... I would genuinely suggest that no one use this website.
Nerdywave 回复2025-12-31
Dear Customer ,
We are deeply sorry for your incredibly frustrating shopping experience—from poor communication to delayed and incorrect delivery, and then to being ignored when you tried to resolve the issue. This situation is completely unacceptable, and we take full responsibility.
This is absolutely not our standard of service, and we sincerely apologize to you.
We have located your order and will immediately process a full refund for you—no return required. Please reply to confirm.
Your case has been reported to our leadership team to ensure that such incidents do not happen again.
You shouldn't have had to go through this—especially on something that should have been enjoyable. Thank you for urging us to take responsibility. We are deeply sorry and hope this solution will alleviate some of the stress you experienced.
Sincerely
Nerdywave Customer Service Team
Delayed items, rubbish customer service at first. But resolved in the end.
I ordered on the 4th of December. Only just arrived on the 29th. 2 weeks of no communication, only to be told after I chased them up, that some of my items were out of stock and they were waiting for them to be manufactured and restocked. After weeks of unhelpful and rude customer service who just kept copy and pasting what the tracking was saying. I was finally contacted by someone who was actually helpful and understood my frustrations and came up with a helpful solution. I now have my husbands christmas gifts. Even if they were really late, he certainly enjoyed them. Quality is better than expected and the sizing is pretty spot on too.
Nerdywave 回复2025-12-30
Dear Customer ,
We're delighted you enjoyed the quality, design, and fit of our hoodie.
That said, we sincerely apologize for the long wait, lack of proactive updates, and poor early communication. You're absolutely right: waiting weeks without clear communication during the holiday season is unacceptable. The delay was due to an unexpected stock shortage, but we should have notified you immediately and managed your expectations from the outset.
We're glad a colleague was eventually able to resolve the issue properly, and we're using your feedback to comprehensively improve our transparency and responsiveness.
Thank you again for your understanding and support. Happy hooding!
Sincerely
Nerdywave Customer Service Team
The cardigan are really soft and the design are very well made. The size was also perfect. But it's definitely not as dark as shown on the website. Most shirt are grey or dark blue. And I absolutely hate eMile it took almost 2 months to get my order, not their fault though, this shipping company is really bad.
Nerdywave 回复2025-12-28
Dear Customer ,
Thank you so much for your thoughtful review! We’re really glad you love the softness, design, and fit of the cardigan—that’s wonderful to hear!
We sincerely apologize that the color wasn’t as dark as shown online; we’ll share this feedback with our photography and product teams to improve color accuracy on our site.
And we completely understand your frustration with eMile shipping—a two-month wait is far too long, even if it’s beyond our direct control. We’re actively exploring more reliable shipping partners for future orders to avoid this kind of delay.
Thanks again for your honesty and support!
Sincerely
Nerdywave Customer Service Team
Do not order.. the products are garbage. Ordered multiple items and the quality is poor. Th “cardigans” are made of some synthetic material similar to felt or another cheap material. Definitely not anything close to sweater material. Colors aren’t even the same. On the site they show as black and what I received was some washed up grey.
I was also supposed to receive several free items with my purchase and none of them were included.
You get better quality items at the dollar store. Do not waste your money.
Nerdywave 回复2025-12-26
Dear Customer ,
You are absolutely right: if we promise to give away free gifts or showcase specific colors and materials, we must deliver on those promises. Clearly, we failed in this instance.
We have processed a 50% refund for you as compensation.
Your feedback, while distressing, is crucial—it helps us improve significant deficiencies in our quality control and communication.
Once again, we sincerely apologize for the disappointment and betrayal of your trust.
Thanks
Nerdywave Customer Service Team
Got the wrong item, a completely different one, the size is not correct, ordering a 5xl because I like loose fit and it seems more like a 2xl.. sad because they have alot of cool designs..
Nerdywave 回复2025-12-28
Dear Customer ,
Thank you for your message—and we’re really sorry you received the wrong item and that the sizing was so far off (a 5XL arriving like a 2XL is completely unacceptable!). We totally understand how disappointing that is, especially when you were excited about the designs.
To help us fix this right away, could you please share your order number?
We appreciate your honesty and hope we can make it up to you.
Thanks
Nerdywave Customer Service Team
Received their Praise the Sun washed longsleeve in 3xl as a gift. The graphic appeared as advertised and the design looks good. The material of the shirt feels a bit flimsy, however, and the sizing is almost a full size smaller than a typical 3xl BEFORE washing it. I have had 2xl shirts that fit less snugly than this one.
Nerdywave 回复2025-12-26
Dear Customer ,
Thank you for your honest and detailed feedback—we appreciate it!
We are pleased that you are satisfied with the design and print, but we sincerely apologize for the slightly thin fabric and the sizing (especially 3XL). This is definitely not the fit and quality we strive for.
We are currently reviewing our size chart and fabric specifications to improve accuracy and transparency, giving future customers a clearer understanding of sizing.
If you would like to exchange for a larger size or inquire about a refund, we would be happy to assist you—please feel free to contact us!
Thank you again for taking the time to share your experience.
Thanks
Nerdywave Customer Service Team
Ordered crop top, it wasn't a crop top it was a full length top cut with scissors
I ordered a cropped sweatshirt but it's not a cropped sweatshirt. It's a full length jumper that's been cut shorter with scissors, there's no hem on the bottom of it so now the material is curling up and I can't flatten it back out, and there's white sweat stains all over the collar and pits like somebody has already been wearing it. This is more than making a mistake of sending out the wrong order, this was a delibarate decision made by somebody to cut corners. You've sent this out knowing full well it's not the type of shirt that I ordered and you've amateurly modified a longer one.
Nerdywave 回复2025-12-24
Dear Customer ,
Thank you for your message—we are deeply shocked and sorry about the item you received.
You are absolutely right: sending a poorly tailored, unwearable item with obvious stains is completely unacceptable, especially when the item has been altered and clearly does not match the product description. This is far below our standards, and we will take full responsibility.
Again, we sincerely apologize for this unpleasant experience. You deserve a quality item—not one that looks used and hastily altered. Thank you for letting us take responsibility.
Thanks
Nerdywave Customer Service Team
Ordered on Nov 30th to give plenty of time for items to arrive before Christmas. I heard nothing by Dec 8th so I decided to reach out. The only contact was a whatsapp chat and I recieved the most unprofessional auto reply that I've ever soon, it had emotes every couple of words and looked like it was straight out of an MLM handbook. Was told on the 9th that my order was being processed. I asked about shipping times and was sent a screenshot from the website that didn't even include my country in it and it was accompanied by a winky face emoji. Heard nothing again so I reached out again on the 18th and was told my parcel was in transit. It's now Dec 24th and the items I spent almost $100 on as a Christmas gift are nowhere to be seen. While I understand that this time of year is busy for everyone almost a month waiting on a package with little tp no communication is extremely unprofessional. I was extremely excited to buy from this store but won't be again.
Nerdywave 回复2025-12-24
Dear Customer ,
We sincerely apologize for the poor communication, unprofessional responses, and the month-long wait—especially considering this was your Christmas gift, you deserved better service.
We will strive to improve the professionalism and conciseness of our communication and avoid the use of unnecessary emojis.
We have forwarded your feedback to the team to improve our messaging and customer support standards (including minimizing the use of emojis, as they clearly exacerbated your dissatisfaction).
Although the holidays are over, we still hope to resolve this matter amicably.
Thanks
Nerdywave Customer Service Team
The design is super-cute, which is why I bought it. But this is not a woven or knitted garment. It is a nice design printed on cheap synthetic materials. The cuffs are tight and the bottom rolls. Very disappointed; not worth the price and will not purchase here again.
Nerdywave 回复2025-12-25
Dear Customer ,
Thank you for your candid feedback—we greatly appreciate the time you took to share your experience.
We apologize that the fabric and cut did not meet your expectations, especially considering the price. While our design uses a soft polyester blend (a common fabric for bespoke clothing), we clearly need to improve the transparency of fabric composition and construction so that customers can clearly understand the product.
Your feedback regarding the cuffs and rolled hem was also very helpful—could you please send the pictures to [email protected]? We will forward this feedback to the production team for review.
While we are disappointed that this did not meet your expectations, we respect your decision and thank you for allowing us to take responsibility. Best wishes and happy holidays!
Thanks
Nerdywave Customer Service Team
Straight up scam, ordered in the last couple of days of November it wasn't shipped until the 15th of December its now the early hours of the 23rd of December and the 'courier' has told me they need more information about my address and I have to speak with them but there's no way to speak to them. Almost an entire month and I genuinely dont see the order arriving thank you for wasting my time and money
Nerdywave 回复2025-12-23
Dear Customer ,
This shouldn't have happened. You deserve timely communication, reliable delivery, and respect for your time and money. We have updated you on the shipping details and local contact information.
We haven't done enough in many ways—but we hope to at least regain your trust by taking swift action.
Thanks
Nerdywave Customer Service Team
Updated review - The the jumper arrived after I needed it. In fairness to the business they do share their delivery times - and it’s shipped from Hong Kong.
The Christmas jumper wasn’t a jumper. The business describes it as a sweatshirt but it’s not really sweatshirt material - more like a felt that’s high polyester thread. Not the quality I expected for the cost so returned. After some back and forth the business gave me a full refund minus the delivery cost which wasn’t returned.
Nerdywave 回复2025-12-23
Dear Customer ,
We sincerely apologize for your extremely disappointing shopping experience—especially during the holiday season.
This situation is unacceptable, and we deeply regret it.
Please reply with your order number, and we will process your refund as soon as possible.
This is not just a delay or a minor defect—it's a breach of our promise. We are truly sorry to have disappointed you, and thank you for urging us to take responsibility. 🙏
Thanks
Nerdywave Customer Service Team
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