Reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, highlighting the comfortable fabrics, breathable mesh materials, and crisp, vibrant prints that make the items great for daily workouts and casual wear. People also appreciate the incredibly helpful customer support team and fast shipping times, noting that representatives are always ready to quickly resolve questions or issues.
However, some customers also noted frustrating issues with inconsistent sizing and complicated return processes. A few people mentioned that certain garments ran significantly smaller than advertised and that delivery tracking updates could be improved.
Service is the worst. Order was placed on 12/02. I've inquired on 12/08 about the status. All they can tell me is that it takes 15-20 days to receive because they are designing my product and shipping time. Sent them another message 12/11 and now they've sent me tracking info. Product is coming from China. Which means that their answer for the delay because "they're designing my product" is bogus. Maybe it's made to order? That would not take that long. I am assuming it's due to customs related issues... I'll update after I receive... After a closer look and reading reviews, I should have stayed away.
Nerdywave 回复2025-12-13
Dear Customer ,
We sincerely apologize for the confusion, lack of transparency, and frustrating delays you have experienced—especially since we informed you that your order was "under design" after you placed it on December 2nd, only to have it shipped from China.
We understand your disappointment—and it's reasonable for you to remind others. However, we hope that by resolving this matter properly, we can at least regain some of your trust in us.
Please reply with your order number, and we will process it as soon as possible: [email protected]
Thank you for your honesty. If you would like us to expedite the processing, please feel free to reply directly with your order number.
Sincerely,
Nerdywave Customer Service Team
Ordered three items. Got one tracking number. Naturally I think all three is in the same package. Got my package, and it only included two items. Naturally I thought they missed one of them and wrote to their support for help telling them I missed the one item.
Their reply is -"We are sorry you are considering a return". What? Uhm... No I am not, I clearly needed help with a missing item and not a return? Guessing my mail was replied by an AI assistant, so I replied to the AI that I am not considering a return and would like my email to be read by a human.
Two days later, my third item arrives in a separate package, so all good, and I drop my case not expecting/needing a resolution from support.
Five days later I do get a reply from their support anyway, stating that -"Oh you are not considering a return? Good, then I have solved your case and can close it." Really? You solved it? How disconnected from actually reading my initial issue are you? AI at work again?
On top of all this it took 3 weeks for the items to be delivered. Atleast they sent out an apology for it taking so long. Probably AI generated as well, tho.
2 stars instead of 1 because I actually got my items in the end. However, I will not be a returning customer.
Nerdywave 回复2025-12-13
Dear Customer ,
Thank you for your honest and detailed feedback—we greatly appreciate your time, although your experience fell far short of your expectations.
We are pleased that all three items were eventually delivered, but we sincerely apologize for the resulting chaos, lack of human assistance, and frustrating back-and-forth communication. This is not our standard, and your feedback serves as a wake-up call for us.
While we understand you will not be returning, we will relay your feedback to our team to address these issues—starting with strengthening staff training and reducing reliance on inefficient automated systems.
Thank you again. You deserve better service.
Sincerely,
Nerdywave Customer Service Team
I’m pretty sure their email customer support is AI or just not so good. It took a while to get a reply, so maybe not AI but they didn’t seem to acknowledge my full question only half (even after 3 emails). Getting the item also took longer than I’d have expected but it may have been within the window of time they estimated I can’t recall at this time. In the end I got the item but they really should make a point of highlighting that it’s a sweatshirt meant to look like a sweater not an actual “Ugly Christmas sweater” they are too very different things. I don’t want the 20% discount code for writing this review, there won’t be another order.
Nerdywave 回复2025-12-12
Dear Customer ,
Thank you for your honest feedback—we sincerely apologize for the delayed response, the unclear product description (the difference between a hoodie and a sweater), and the overall shopping experience not meeting your expectations.
While we are glad your order was eventually delivered, we understand why you might not order again—and we respect that. Even so, thank you for taking the time to share your thoughts. Please check your email; we look forward to finding a suitable solution.
Sincerely,
Nerdywave Customer Service Team
I ordered a package way back on November 28th and haven’t received any update about it being shipped and getting a hold of support is close to zero other than their support bot sending the same message over and over, quite literally just a scam.
Nerdywave 回复2025-12-12
Dear Customer ,
We sincerely apologize for the delay in updating information and for the unpleasant experience you had with our customer service – you have every reason to expect better service, especially after placing your order again on November 28th.
The package is being packed.
Thank you again for your patience and timely feedback. We are taking steps to improve our communication and shipping processes to prevent this from happening again.
Sincerely,
Nerdywave Customer Service Team
Dropshipping trash, the quality is so bad, and the wait time is so extreme, not worth it.
DP67922 is my order number for the refund
Nerdywave 回复2025-12-12
Dear Customer ,
We are very sorry that your experience fell far short of your expectations—both in terms of product quality and delivery time. This situation is unacceptable, and we will take full responsibility.
While our model does involve order fulfillment by our partners (which is common in print-on-demand), this cannot be an excuse for poor product quality or delivery delays. We are actively working with new production partners to improve product quality and delivery times.
If you would like, we can offer a full refund without returning the goods. Simply reply with your order number.
In any case, thank you for your honest feedback—it is this kind of feedback that drives us to make real changes.
Sincerely,
Nerdywave Customer Service Team
Scam, would not buy from here ever again. Customer support wont answer for several hours or over a day.i was lied to by customer support who said my order would be shipped with expedited shipping which never happend. Tracking times on website are wrong. I doubt any positive reviews are from genuine consumers.
DO NOT USE THIS SITE
Nerdywave 回复2025-12-10
Dear Customer ,
We sincerely apologize for your experience—we promised expedited shipping, but ultimately failed to do so, which is completely unacceptable. Coupled with delayed customer service responses and inaccurate logistics information, we fully understand your feelings of being misled and frustrated.
Please provide your order number or the email address you used so we can contact you directly.
We apologize again. You deserve honest and reliable service—which we failed to provide.
Sincerely,
Nerdywave Customer Service Team
Biggest scam on the market. Items are awful quality, refunds are non existent, and god forbid you need to cancel an order. Only 10% back from an order thats been processing for 2 whole weeks and still hasnt been shipped? Steer clear
Nerdywave 回复2025-12-11
Dear Customer ,
We sincerely apologize for the inconvenience you have experienced.
We understand your anger—while we cannot eliminate the stress you are under, we hope to resolve the issue and show that we are seriously listening to your feedback. Please send your order number to: [email protected]
We will verify and process it as soon as possible.
Thank you for your feedback and corrections.
Sincerely,
Nerdywave Customer Service Team
The rings are too small. The measures that they use are wrong.
And the tshirts too.
Nerdywave 回复2025-12-10
Dear Customer ,
Thank you for your feedback—we are sorry that the ring and T-shirt you received were not the expected size.
We take sizing accuracy very seriously, and it's clear we didn't do a good enough job this time.
We are also reviewing our size chart and product specifications to prevent this from happening again. Your feedback helps us improve.
Thank you for bringing this issue to our attention—we are committed to resolving it properly.
Sincerely,
Nerdywave Customer Service Team
Was a great experience over all and the clothing was good. I did have one shirt that said it was a 2x but it fit more like a large and it did not fit like the other 2x shirts I bought. My wife wears it so it was not a big deal. Website was good except when using my phone. I would look a shirt and then click out and it would start me back at the very top and I would have to scroll down to where I was at. Other than those few things, it was a great experience.
Nerdywave 回复2025-12-10
Dear Customer ,
Thank you so much for your honest and thoughtful feedback!
We’re glad you had a great overall experience and that the clothing met your expectations — and it’s good to hear the sizing issue worked out in the end (even if it meant your wife got a new shirt!).
We really appreciate you pointing out the mobile browsing issue. We’ll share this with our tech team right away to improve the site navigation on phones — no one should have to endlessly scroll back down!
Thanks again for supporting us, and we hope to serve you even better next time.
Sincerely,
Nerdywave Customer Service Team😍
Amazing shirts, Love designs and fabric, tho xs still being to large for my body, (I’m 1.63 and weight 57k) width is perfect, I totally buy again
Nerdywave 回复2025-12-07
Dear Customer ,
Thank you so much for your compliment—we're so glad you liked our design and fabric! 💖
Thank you also for sharing your sizing feedback.
We're so glad the width fits perfectly—and even happier that you'll buy again! 🙌
Enjoy your wear! ✨🖤
Sincerely,
Nerdywave Customer Service Team
Placed my order 2 weeks ago, in hopes that it would arrive on time because of the reviews here that said 'fast delivery'.
I can assure you that nothing about this company is fast.
Ordered christmas jumpers for me and my 2 friends, and even a tshirt for myself because i love their designs.
however it has been 2 weeks now and still there is absolutely nothing, not so much as a notification that it is on its way. I emailed support for some reassurance but like most of the other reviews on here i got the same automated vague response.
There is absolutely no way these will get here in time now.
The positive reviews here seem to be misleading,
It takes over 2 weeks for processing then another 10 - 20 working days?? There is no fast delivery whatsoever.
There isnt even a field for an Order Number here on trust pilot so i dont even think support can help via trust pilot
dont waste your time here
Nerdywave 回复2025-12-06
Dear Customer ,
We are very sorry that your order has not yet been shipped—especially since you were looking forward to receiving it before Christmas and trusted our review.
Upon inspection, your order has been shipped. If you would like to accept partial compensation, please let us know—no delays, no hassle.
We know trust has been damaged, but we are listening carefully and taking action. Thank you for your feedback.
Sincerely,
Nerdywave Customer Service Team
I spent over $100 on 3 Christmas sweaters and the tracking process was horrible! They make you use whatsapp with bots who don't give you detailed information. Then a third party delivery system that you can't even get through when there are complications. I never received my package and when I contacted nerdywave customer support, they blew me of saying it was delivered. I was home all day and nothing was there. I'm out $100 and was really excited to get those sweaters. Not to mention, "delivery time" was 17 days. DONT ORDER FROM HERE ITS A SCAM!!
Nerdywave 回复2025-12-10
Dear Customer ,
We sincerely apologize for any frustration or disappointment you may have experienced—especially after spending over $100 on the Christmas sweater you were so looking forward to.
Our records show that the carrier has marked the package as delivered, and we are happy to resend it to you free of charge—you won't need to return any items or pay again.
Please reply with your order number so we can process the free reshipment immediately.
From the start, you deserve a better experience—we promise to ensure you receive your sweater smoothly and without any further hassle this time.
Sincerely,
Nerdywave Customer Service Team
I start with a positive. Their jerseys are good. If you only want a jersey this is a good place to get them. I used it and washed it and it looks good.
That is the only positiv I have. I bought a cup, which shattered 4 days after I got it. I bought one of the Christmas sweaters and it looks cheap and droppedshiped, which is very likely. I tried to get in contact with Nerdywave, but their support keeps sending me in circles and they don’t answer their mails. On the website it says “no drop shipped items” and “30 day money back”. Both of these statements are very much a lie. Shop at your own risk.
Edit. 16/2 - 2026
Still nothing. Don’t expect a refund from them.
Nerdywave 回复2025-12-04
Dear Customer ,
We are pleased to know that the jersey's quality and durability met your expectations. This is always our goal.
However, we sincerely apologize for the following:
• The mug broke shortly after arrival
• The Christmas sweater appears to be of poor quality or does not meet expectations
To resolve this matter properly and immediately:
Please send an email directly to [email protected] with the following information:
• Your order number
• Photos of the broken mug and sweater
We will: provide you with a full refund or replace both items – no return required
Thank you again for your feedback.
Sincerely,
Nerdywave Customer Service Team
Avoid This Company – Misleading Reviews and Avoidant Customer Service
Most of the positive reviews for Nerdywave seem clearly fake. My experience has been the opposite of what those reviews claim. This company does not deliver on time, and when you ask a simple question about an estimated delivery date, they refuse to answer and instead send vague, canned responses.
I ordered a sweater over three weeks ago for a Christmas party this week. It still hasn’t arrived, and customer service continues to reply with useless, AI-generated messages that avoid answering anything directly.
This has been a complete waste of time. Do not buy from this company.
Nerdywave 回复2025-12-01
Dear Customer ,
Thank you for taking the time to share your feedback. First of all, I sincerely apologize for the inconvenience and frustration you experienced with your order and customer service. This is far from the service experience we strive to provide, and I deeply regret that it failed to meet your expectations.
I understand that you must have been very disappointed that you couldn't receive your sweater in time for your Christmas party after waiting for more than three weeks. This situation is unacceptable, and I will take full responsibility for the delay and the poor communication within our team.
To make up for your loss, please provide your order number so I can personally review your order and provide you with an updated order status. If the sweater ultimately cannot be delivered on time, please let me know how you would like us to handle it—whether it's a refund, an exchange, or any other solution you deem most suitable.
Furthermore, thank you for your concern about the authenticity of our reviews. We value transparency and are committed to ensuring that all feedback on our platform is genuine and reliable. If you have any specific examples or concerns you would like to share, we are happy to investigate further.
Your experience is crucial to us, and we will take your feedback seriously to improve our delivery process and customer service. Please reply with your order number or contact [email protected] directly, and I will ensure your issue is resolved promptly. Thank you again for bringing this issue to your attention. I sincerely hope we can regain your trust and provide you with the service you deserve.
Sincerely,
Nerdywave Customer Service Team
I ordered three Christmas jumpers. Two were for gifts. They are not Christmas jumpers at all. They are cheap synthetic tops with the image printed on them. Very unhappy from the price of the items and have to find other things to buy people now.
Nerdywave 回复2025-11-30
Dear Customer ,
We are so sorry your order didn't meet your expectations—especially during the holiday season, and particularly when you were looking for them as gifts. We sincerely apologize.
• We will offer you a refund for all three items—and you don't need to return them if you don't wish to.
• As a token of our sincerity, we will also send you a discount code (you can also choose to shop with us again if you'd like to give us another chance).
Please reply with your order number, and we will process everything immediately.
Again, we sincerely apologize for the stress and rushed arrangements you've caused. You deserve a better experience—and we promise to do better.
Nerdywave Customer Service Team
The shirts I ordered arrived at least however when I needed to return them due to sizing issues (which ive seen a lot of reviews on since ordering) its like they couldn't be bothered. They offered me 10% refund for 2 shirts I have no use for because their sizing is awful which would be just shy of £4 and then some warning of how expensive it is to ship back to them to try and deter you from doing so. I want my money back!!!
Nerdywave 回复2025-11-21
Dear Customer ,
Thank you for sharing your experience—offering a small partial refund while emphasizing high return shipping costs is undoubtedly discouraging, and this is not the kind of trust-based service we strive to provide.
We want to resolve this matter amicably.
Please reply with your order number, and we will:
✅ Process a full refund for both shirts, which you can keep if you wish, without returning them.
✅ Forward your feedback directly to our product team so they can resolve the sizing issue as quickly as possible.
Please let us know your order number: [email protected]
You shouldn't have to struggle for fair treatment—we promise to resolve this for you today.
Warmly,
Nerdywave Customer Service Team
Awful company! Avoid! I ordered a cardigan as a Christmas gift, the money left my account but I had no confirmation whatsoever. I messaged them and was told they had the order and not to worry, but 8 days later still had no update so emailed them only to be told that it hadn't even been dispatched yet. It took forever to arrive and is NOTHING like the photos on the website, the quality is shocking. It's meant to be a red and black cardigan but looks pink and grey. It cheap Chinese rubbish that I cannot gift, and cannot return as there's no order form/return label etc in the parcel. It's horrible. I cannot express enough how disappointing my experience with this company has been, and how annoyed I am with myself for wasting my money.
Nerdywave 回复2025-11-21
Dear Customer ,
Regarding your frustration and disappointment,
while we cannot undo the stress we've caused, we want to make amends immediately:
Please send your order information and photos of the received product to our customer service email address.
[email protected]
Upon receiving your information, we will immediately process your full refund or exchange, your choice.
We will submit your feedback to our product and operations teams to resolve the underlying issues (including communication problems and photo accuracy).
Please reply with your order number or email address so we can take immediate action.
We apologize again. You deserve better service—and we promise to do better.
Warmly,
Nerdywave Customer Service Team
Dear Customer ,
Thank you for contacting us—your order has been successfully delivered.
Please check the email we sent you.
If we are ultimately unable to locate your package, we would be happy to resend it or provide a full refund—no hassle at all.
We sincerely apologize again for any inconvenience caused. We are doing our best to resolve the issue!
Warmly,
Nerdywave Customer Service Team
The customer service is a easy 5 star. The materials used in what I got honestly is way better than I expected so 5 stars. If I had to give any criticism it would be if you wear your clothes loose like I do the size may not be what you expect. But it’s a good value.
Nerdywave 回复2025-11-19
Dear Customer ,
Thank you so much for your wonderful 5-star review! 😊
We’re absolutely delighted to hear you’re happy with both our customer service and the quality of the materials—exceeding expectations is always our goal!
Thanks also for the thoughtful note about sizing for looser fits; that’s super helpful feedback for us and for other shoppers. We truly appreciate your support and kind words.
Hope to see you again soon! 🙌👕✨
Warmly,
Nerdywave Customer Service Team
An absolutely poor product! It’s a faded, printed jumper, not what I was expecting & not worth the price I paid. When you consider what others offer at the similar price (£28), it’s completely unacceptable, I’m sending them back for a refund.
Nerdywave 回复2025-11-17
Dear Customer ,
We’re truly sorry your jumper didn’t meet your expectations—and we completely understand your disappointment.
Receiving a faded or lower-quality print when you’ve paid £28 is frustrating, especially when you were counting on something better.You absolutely deserve value that matches the price, and we’re sincerely sorry we fell short this time.Please email us at [email protected] with your order number so we can check and help you better.
Thank you for your honesty. We’re using your feedback to push for higher print and fabric standards across the board.
Warmly,
Nerdywave Customer Service Team
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