Reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, highlighting the comfortable fabrics, breathable mesh materials, and crisp, vibrant prints that make the items great for daily workouts and casual wear. People also appreciate the incredibly helpful customer support team and fast shipping times, noting that representatives are always ready to quickly resolve questions or issues.
However, some customers also noted frustrating issues with inconsistent sizing and complicated return processes. A few people mentioned that certain garments ran significantly smaller than advertised and that delivery tracking updates could be improved.
Overall products were good in design and quality specially the price but not the hockey jersey I would’ve expected to be a high quality than the rest since it’s also one of the highest in price
P.S. I emailed them about getting store credit they gave me a 5 dollars off on my next purchase, sad to see this happened I was excited for Thi company not anymore 😔
Nerdywave 回复2025-12-23
Dear Customer ,
Thank you so much for your honest feedback — we really appreciate it!
We’re glad you loved the design, quality, and value of most items. You’re absolutely right to expect even higher quality from our hockey jersey, especially given its premium price. We sincerely apologize that it didn’t meet those expectations.
We’ve shared your comments with our product team to review materials and construction for future batches.
If you’d like, we’d be happy to offer a partial refund or store credit for the jersey as a goodwill gesture — just let us know!
Thanks again for supporting us and helping us improve. 🙏🏒
Thanks
Nerdywave Customer Service Team
Quality on mesh shirts are thin as curtains. It’s a scam and hoax. The print is shitty and so is the fabric. It feels like paper.
The support page is a joke, you don’t get answer and you can’t return for shit.
They ask if you wanna keep the product and get a 50% Refund but they won’t do that either.
Nerdywave 回复2025-12-22
Dear Customer ,
Thank you for your message, and especially for your honesty.
This is completely unacceptable. You deserve better service—from product quality to customer service—and we sincerely apologize. Due to an unexpected backlog of customer emails, we are currently processing all inquiries as quickly as possible. We deeply regret the lack of timely communication and understand the importance of timely updates—especially regarding holiday gifts.
Again, we sincerely apologize for the inconvenience and disappointment caused. You trusted us, and we failed to live up to your expectations. We are committed to doing better—first and foremost, we will resolve this issue for you immediately.
With heartfelt apologies
Thanks
Nerdywave Customer Service Team
Has good products and the quality is good. Only downside, delivery takes a bit long.
Nerdywave 回复2025-12-22
Dear Customer ,
Thank you so much for your honest feedback! 😊
We’re really glad you’re happy with the quality of our products — that means a lot to us!
You’re absolutely right about delivery times: as a small team shipping internationally, it can sometimes take longer than we’d like (especially during busy seasons). We’re actively working to improve this without compromising on quality or care.
Thanks for your patience and support — it’s customers like you who keep us going! 🙏✨
Thanks
Nerdywave Customer Service Team
Customer service has stopped responding to a request for a return and refund. Ordered and no emails or updates for 10 days. The day after I asked for an update, the order was mysteriously dispatched. Order would never arrive in time so requested a return and a refund only to be told that it was dispatched. Replied asking for the return and refund process this was ignored only to be told the item was dispatched again. 5 emails ignored since. Have requested chargeback through my bank as these jokers can’t/wont respond. Avoid like the plague
Update. I have responded to your ludicrous 30% refund offer to tell you the same thing as I have told you a number of times. I want to return and receive a full refund. Once again I have been ignored. So once again avoid this company! Hopefully the chargeback will go through soon. I am offering to return the stock once/if it arrives, so you either get your stock back and refund me, or the chargeback is successful and if it arrives it goes to a charity shop.
Nerdywave 回复2025-12-20
Dear Customer ,
We sincerely apologize—you've done your best.
Due to an unexpected backlog of customer emails, we are currently processing all inquiries as quickly as possible. We sincerely apologize for the lack of timely communication and understand the importance of timely updates.
Even though you have already initiated a refund request (which you have every right to do), we would like to correct the error immediately, but unfortunately, the order has already been shipped and cannot be recalled.
Things shouldn't have escalated to this point. As compensation, we are willing to refund 30% and ask you to wait for your order, is that acceptable?
Thank you for your honesty—only in this way can companies like ours continue to learn and improve.
Thank you for your support.
Nerdywave Customer Service Team
Dear Customer ,
Thank you for your feedback—and we’re truly sorry the item you received felt like “trash quality” and wasn’t worth the price, regardless of where it was made.
Quality should never be compromised, and we clearly fell short for you.To make things right, please offer us your order number so we can check and help you solve it. We’re also reviewing this product immediately to ensure our standards align with what we promise.
While your experience has understandably left you disappointed, we appreciate you giving us the chance to respond—and we hope this resolution shows we take your concerns seriously.
Thank you for your support.
Nerdywave Customer Service Team
Been waiting since 5th December for my parcel, was asked to contact via customer service email but got no response, parcel came today, ordered 3 tops, only 1 in package, poor quality and too small, have emailed requesting a refund
Nerdywave 回复2025-12-21
Dear Customer ,
Thank you for reaching out—and we are truly sorry for everything you’ve experienced.
This falls far below the standard we promise, and we sincerely apologize. Please offer us your order information here so we can check and help you better.
We’re also urgently investigating why your emails went unanswered and why your order was incomplete and mis-sized. This is not acceptable—and we’re taking steps to ensure it doesn’t happen again.
Thank you for your patience and honesty.
Nerdywave Customer Service Team
Biggest scam. They never ship the product, have poor communication skills and from what I’m reading, good luck getting a refund. Ordered at the very beginning of December and it’s almost Christmas and the only communication I’ve received is that my order was placed. SCAM AVOID
Nerdywave 回复2025-12-19
Dear Customer ,
You placed your order in early December, but haven't heard from it since. Your package is currently en route – tracking information has been updated (you should see tracking information within 24 hours).
Given that it is now December 19th, international shipping takes time, and your package may not arrive before Christmas.
We have failed you in communication and scheduling – this is our responsibility. However, we are taking immediate action to make amends for your loss as quickly and conveniently as possible.
Again, we sincerely apologize. You deserve better treatment.
Thank you for your support.
Nerdywave Customer Service Team
Bordering on a scam
Customer service is atrocious. Takes up to a week to respond to correspondence. The response is then incredibly vague with something that they have not actually done (see shipping below).
Shipment never happened despite customer services claiming twice that the items had been shipped. Stated shipment times on their website are a joke for a clothing company who should have stock on the shelves.
Business is based in USA, ships from China. The designs they use are available elsewhere so it raises the question if the designs are actually theirs or stolen from the original artist.
If you do purchase with Nerdywave, ensure you have purchase protection either via a credit card, PayPal or the additional Seel purchase. You will need it.
Absolute sham of a company.
Nerdywave 回复2025-12-20
Dear Customer ,
We are deeply saddened to hear such feedback, and if this is indeed the experience we created, we take full responsibility.
We will urgently review your order.
We know that an apology cannot relieve your stress or waste your time. But we hope this shows that we are finally starting to listen to you and are no longer making excuses.
Thank you for your support.
Nerdywave Customer Service Team
They sell crap, and when you tried to contact them about return, or refund there is no response. Literally zero. ///answer to nerdywave: I already send you two emails. /// week later: they finally reply, proposing 15% refund. I proposed 1/3 refund and I am waiting for a reply for 6 days now. ///today (Feb 5th 2026) passed 30 days since I send last message to those SCAMMERS. No reply. Don't use this shop people.
Nerdywave 回复2025-12-20
Dear Customer ,
We are very sorry that you received a defective product and then went unanswered after you contacted us. This is completely unacceptable—you deserve a response, a solution, and respect.
Even now, it's not too late.
Simply reply with your order number.
[email protected]
You shouldn't have to struggle for basic customer service. We sincerely apologize for the poor product quality and our delayed response. Thank you for your feedback—it motivates us to continuously improve.
Thank you for your support.
Nerdywave Customer Service Team
Its been close to a month since I have ordered. Still do not have my package. Was going to give it to a friend tomorrow at the holiday get together but now have to run to the store and spend more money to get them something else.....very slow turn around time. Hoping I still get it but am unsure at this point. Customer service isn't the best either.
Nerdywave 回复2025-12-20
Dear Customer ,
We are deeply sorry that you have not received your order, which you placed almost a month ago, especially since you planned to give it as a gift tomorrow. This situation is truly unacceptable. You should not be forced to rush to prepare at the last minute due to our delay.
Due to an unexpected backlog of customer emails, we are currently processing all inquiries as quickly as possible. We sincerely apologize for the lack of timely communication and understand the importance of timely updates—especially regarding holiday gifts.
We have immediately updated your shipping information and offered a partial refund as compensation.
We know this cannot make up for your friend's disappointment—but we hope to at least alleviate their financial burden.
We sincerely apologize for disappointing you at this important time.
Thank you for your support.
Nerdywave Customer Service Team
The quality of the shirt feels really good is a gift for my bf and I am sure he will love it too and for the travel info Antonie give me useful notification when I needed them!!!
Nerdywave 回复2025-12-19
Dear Customer ,
Thank you so much for your kind words! 😊
We’re thrilled the shirt feels great — and that your boyfriend will love it too! 🎁
A special thanks for the shoutout to Antonie — we’ll make sure they know their help made a difference!
Wishing you both a wonderful holiday season! 🎄💙
Thank you for your support.
Nerdywave Customer Service Team
Very poor communication. Order was delayed to the point of not being useful. Tried repeatedly to cancel the order before it came and was essentially ignored. Tops were not ture to size and very thin.
Nerdywave 回复2025-12-19
Dear Customer ,
We sincerely apologize—but upon investigation, we have confirmed that we have responded to all your emails carefully.
Please check our emails and inform us of your needs.
We apologize for any shortcomings in our work. Thank you for allowing us to take responsibility.
Thank you for your support.
Nerdywave Customer Service Team
The Xmas "jumper" I ordered was in fact a printed, baggy sweatshirt, which I felt was not worth the £30 that I paid. I was eventually able to get a full refund (which did take quite some effort, including placing a review here on Trustpilot). I have therefore amended this review (3 stars rather than 1 star) to reflect this slow but positive customer service outcome.
Nerdywave 回复2025-12-18
Dear Customer ,
We are very sorry that your sweater did not meet your expectations in terms of quality and fit. It is perfectly understandable that you spent £30 to buy a better quality item. We sincerely apologize for not processing your return request clearly and promptly.
If you do not wish to return the item, you can choose a full refund.
Your satisfaction is our responsibility, and we will address the issue immediately.
Thank you for your support.
Nerdywave Customer Service Team
I ordered five jerseys from Nerdy Wave. Their post said that it would be shipped within 2-5 days, after 2 1/2 weeks I emailed their support to ask what is happening with my shipment. I was told sorry, we are shipping it soon. They shipped it the next day and when I got my shipment only 4 of the 5 jerseys I ordered were in my shipment. I emailed support again and their response was here’s a link to track your shipment to which I emailed back and said “Like I said before I got my order and it is missing a shirt” which was $27. It took several more emails back and forth which really weren’t resolved but on Christmas Day the last shirt was delivered and on our steps when we came home after delivering presents to family and friends. It was some kind of miracle!
The quality of the shirts was nice and everything fit everyone well. The shirts were the best presents!
In general had the company initially said we have shipped your order in two shipments here are both tracking numbers there wouldn’t have been any confusion. When I looked at both tracking numbers they were shipped before I started emailing and the confusion could’ve been completely avoided.
Nerdywave 回复2025-12-18
Dear Customer ,
Thank you for your message—we sincerely apologize for the lost jersey, the shipping delay, and the inability to reply to your second email promptly. We completely understand your disappointment, especially when ordering holiday gifts.
We will resend your lost jersey free of charge immediately.
We will refund the full amount of the lost item, $27—your choice.
Please reply with the following information:
1. Your order number
2. Whether you would like a resend or a refund.
We will process your request within hours and guarantee you a response this time.
We sincerely apologize again for your disappointment and thank you for giving us this opportunity to make amends.
Thank you for your support.
Nerdywave Customer Service Team
Ordered a jacket on 2/12 and heard nothing since. I followed up TWICE asking for updates and a confirmation whether it’ll arrive before Christmas Day and I get the same generic response “We are still processing the order and you’ll be notified when it’s shipped.” There’s no way it’s arriving before Xmas I’m devastated it was a gift.
Nerdywave 回复2025-12-16
Dear Customer ,
We are deeply sorry – your disappointment is completely understandable.
To express our sincere apologies:
• We are willing to refund 50% of the payment to compensate for the delays and stress caused.
Please reply with your selection and order number, and we will process it as soon as possible.
Again, we sincerely apologize for disappointing you instead of making it a happy time. You deserve a better experience.
Thank you for your support.
Nerdywave Customer Service Team
The sweater was true to size and very comfortable. My only disappointment about it is that it wasn’t as red in color as the pictures would have led you to believe and was more like burnt orange. Otherwise I was happy with the product. It wasn’t itchy like most ugly sweaters.
Nerdywave 回复2025-12-17
Dear Customer ,
Thank you so much for your thoughtful feedback — we’re really glad you found the sweater comfortable and non-itchy (a rare win for festive knits!).
We sincerely apologize for the color discrepancy; our product photos aim to be as accurate as possible, but lighting and screen settings can sometimes shift how shades appear. We’ll take your note about the red vs. burnt orange seriously and work with our team to improve color representation going forward.
Thanks again for giving us a chance — and for sharing your honest experience! 🧶🧡
Thank you for your support.
Nerdywave Customer Service Team
AVOID !!!
Coming from CHINA
SLOW AS HELL DELIVERY!!
AVOID !!!!
—————-edit
So you have responded to my review and I have zero idea how to reply. So I will just answer you question as to if I want a refund or not. Well. You answer my question first please which is. Will my item arrive BEFORE 25th December or not???
Nerdywave 回复2025-12-16
Dear Customer ,
We sincerely apologize for the frustratingly slow delivery—you have every reason to expect faster service, especially if you ordered before the holidays.
If your order has not yet arrived and you no longer need the item, please reply with your order number—we will immediately process a full refund, no questions asked.
[email protected]
Thank you for your honest and necessary feedback. We are working hard to improve, and we appreciate your encouragement.
Thank you for your support.
Nerdywave Customer Service Team
Poor quality and the size runs small. I ordered an extra large and the sleeves are too short and the waist is high looks like a holiday sports bra
Nerdywave 回复2025-12-16
Dear Customer ,
We are very sorry that your sweater is the wrong size and the quality is not satisfactory—this is indeed frustrating, especially since you ordered it according to the size guide.
You deserve a product that matches the description and your expectations. Please check your email.
We have forwarded your feedback to the product team so that we can resolve the sizing and quality issues as soon as possible.
Thank you for your honest feedback, and we sincerely apologize again for any inconvenience caused.
Thank you for your support.
Nerdywave Customer Service Team
Placed an order 5th Dec for xmas, still nothing, emailed for update and got a prompt reply saying it was been processed. As it is not going to be here in time for xmas I asked for the order to be cancelled and receive a refund. Suddenly no response. Panicking now I have been scammed having read some of the reviews. I have paid nearly £60
Update!!!!!
Asked to respond to email following my review which I have done along with order number and still nothing!
Nerdywave 回复2025-12-16
Dear Customer ,
We sincerely apologize for the stress and lack of response you've experienced—this is completely unacceptable, especially since you were expecting your order to arrive at Christmas.
Please don't panic. Your order is not a scam, and we are taking immediate action to resolve the issue.
Please reply with your order number to [email protected] and we will process it as soon as possible.
This was our mistake, not your fault. Thank you for your patience, and we hope this solution will give you peace of mind during your busy holiday season.
Thank you for your support.
Nerdywave Customer Service Team
Where do I start. Item nothing like picture. Quality is a lot less. Print is faded. Size is completely out. I will lot be returning to purchase anything else. Still considering taking action over the item, reason for not so far is due to location of supplier. Returns to china are notoriously difficult and refunds are withheld. My advice, avoid.
Nerdywave 回复2025-12-13
Dear Customer ,
We are very sorry that your order did not match the product shown online—receiving a product of poor quality, faded print, or incorrect size is completely unacceptable, and we understand you feel misled.
If you would like, please send an email to [email protected] with your order number so we can process it immediately.
We know trust has been broken, but we hope this action shows that we take your disappointment very seriously. Thank you for your feedback.
Sincerely,
Nerdywave Customer Service Team
Tokyo-Tiger
geeksoutfit.com
Purplehecate
Ironpandafit
Cherrykitten
Joom
Classyoutlaw
Minocustom