We often leave reviews when something goes wrong. But this morning after quite some time I looked at my rug and how nice
makes my living room and thought: these guys deserve a good one.
I ordered a few months ago. The wait was on the longer side (around 2 months), but when the rug arrived I was very happy with the quality that is genuinely superior. It looks even better in person than in the photos.
What also made me happy was the customer service. I had purchased about a month before Black Friday, and when the price dropped during the sale, the team refunded me immediately the difference when I prompted them on the matter. They didn’t have to do that, and that extra step was appreciated.
If you can be patient with the lead time on some of their product this is absolutely worth it. Highly recommended.
I love Nordic Knots rugs! We have 5 of them in our house. They are all beautiful and understated additions to our contemporary seaside home, but would compliment any decor. They are high quality and reasonably priced.
Everything good, until delivery, which took quite some time (but still not a ko criteria to me). Also, transport packaging was very poor (basically wrapped in a single plastic foil that was showing signs of cutters).
BUT: Mostly disappointing were the rugs, which did not correspond at all to the pictures. I know that color can vary when seen online or in real life (I order a lot online and I am aware of that). But in this case, both rugs were by far not what was shown on the pictures. Absolutely no parallels. Also, one of the rugs smelled so badly that I had to get rid of it after two weeks (I wanted to give it time and hoped that with open windows, the smell would fade with time. I was wrong).
I am disappointed as the online presence of Nordic Knots was very promising.
Nordic Knots 回复2026-05-05
Hi Franziska，感谢您分享您的反馈。我们已尝试通过邮件私下联系您讨论这些问题，期待您的回复。
I returned a rug to Nordic Knots just a couple of days after receiving it. The refund had still not been processed two weeks after confirmation of receipt of the return, so I called and was assured that it had been processed. It had not, and I called a few days later to complain and also posted my review / complaint here, with Trust Pilot. That got the wheels turning! I spoke again with customer service, and this time, they processed the refund to my credit card (it shows up immediately as a pending credit) and offered a generous discount on a next purchase with them. I am very happy with the quality of a previous rug I'd purchased from them, and they eventually resolved the present situation with generosity. So hopefully, the lengthy return process was just a glitch!
I ordered 2m long curtains and was sent 124cm ones that don't even cover half my window. I asked for a replacement and was again sent the same 124cm curtains I waited two months for. Would not recommend.
Nordic Knots 回复2026-04-23
Hi Hanna，听到这个消息我们非常抱歉。我们已通过 Trustpilot 请求了您的信息，以便联系您并提供解决方案。
I have experienced excellent customer service including after care. Extremely understanding and helpful.
Replies were quick and informative.
Thank you.
Actually I am quite disappointed about the quality of the rug.
The design if wonderfull, but there is a lot of “peel” coming of the rug and there are already some loose threads sticking out. And we only have it for a couple of months.
Could send you a picture if you are interested.
Nordicknit
Gotain
LAYERED
Broderiboken
Stamprints
Sklum
Qskinz
YUJIN CLOTHING