Welcome to the official Trustpilot x Novelship page. We appreciate your reviews of our products and services - let us know how we can do better. How It Works? We strive to be the Marketplace of Current CultureOur mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.Novelship Is LegitNovelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.Learn more about our authentication process here.The Power's In Your HandBuying on NovelshipWith over 500,000 verified items, you can Buy Now or Make an Offer with confidence. Shop seamlessly and elevate your style with Novelship!SHOP NOW!Selling on NovelshipNovelship makes selling easy and secure for sneakerheads and collectors. List your 100% authentic items, set your price, and connect with thousands of buyers across the world. With streamlined verification and fast payouts, selling on Novelship is as seamless as buying.
Most reviewers were unhappy with their experience overall. Customers frequently complained about delayed deliveries, extended waiting times, and orders failing to arrive on schedule. Many buyers also expressed frustration regarding unhelpful support teams, difficulties cancelling orders, and very long delays in receiving refunds. Additionally, numerous people claimed that the items received had quality issues or arrived damaged.
Some reviewers were happy with the fast delivery and authentic products they received. A few consumers additionally mentioned that prices were great and customer support was very helpful. Other buyers appreciated that items arrived in good condition after overseas shipping.
Super happy with my order! The site has some rare models I can't find elsewhere, and the prices are reasonable. No complaints about the quality of the shoes.
Novelship 回复2024-10-25
Hi Marguerite,
Thank you for your fantastic review! We're thrilled to hear that you found some rare models on our site that you couldn't find elsewhere. Providing unique and high-quality sneakers at reasonable prices is something we aim for, and we're glad you had a great experience.
We appreciate your support and look forward to helping you find more rare gems in the future!
Best Regards,
The Novelship Crew
Love my pair. 100%Authentic!
Smooth transaction. Thankyou Novelship!
Novelship 回复2024-10-25
Hi Eliz,
Thank you for taking the time to share your positive feedback with us!
We're thrilled to hear that you've had a great experience with Novelship, and we appreciate your kind words. Our team works hard to provide excellent service to every customer, and we're so glad that our efforts have made a difference for you.
Thank you for choosing Novelship, and please don't hesitate to reach out if you need anything in the future. We look forward to continuing to provide you with the best possible shopping experience.
Best regards,
The Novelship Team
Hi Noie,
Thank you for your review! We're glad to hear you were happy with our service. We look forward to serving you again in the future!
Best Regards,
The Novelship Crew
Was nervous after reading some mixed reviews, but my experience was smooth. Ordered some limited-edition sneakers and they arrived within the promised time. Authentic and well-packed.
Novelship 回复2024-10-24
Hi Victoria,
Thank you for sharing your experience with us! We're thrilled to hear that everything went smoothly with your order and that you're happy with your limited-edition sneakers. We understand that mixed reviews can be concerning, so we’re especially glad that we could exceed your expectations.
Your feedback means a lot to us, and we hope to have the pleasure of serving you again in the future!
Best Regards,
The Novelship Crew
Hi there,
Thank you for the amazing review! We're thrilled to hear that you had an excellent experience and found our platform easy to use. We're also glad the delivery went smoothly. We appreciate your support and look forward to serving you again!
Best Regards,
The Novelship Crew
Ordered twice from Novelship, and both times the shoes arrived earlier than expected. Great selection, especially for hard-to-find models.
Novelship 回复2024-10-24
Hi Luke,
Thank you for your continued trust in us! We’re thrilled to hear that both of your orders arrived ahead of schedule and that you’ve found our selection of hard-to-find models impressive. It’s always a pleasure to serve loyal customers like you!
We appreciate your support and look forward to helping you with future sneaker finds.
Best Regards,
The Novelship Crew
Beware: Misleading advertisement and price. ASICS Gel-Kayano 31 'Smog Green Black'SKU: 041A335-402 Size: US 10M | Condition: Brand New, 100% Authentic was ordered 15 Oct 24 and apparently authenticated by the team. What arrived on 22 Oct 24 was Court Slide 3 Blue Expanse / new leaf which is not what was ordered. BEWARE: YOU GET WHAT YOU PAY FOR.
What so bad about the website is that when I reviewed the item details in my email acknowledgement it shows Asics Court Slide 3 "Blue Expanse/New Leaf" 1041A335-402
SKU: 1041A335-402 when it was advertised as Kayano and says as such in the email.
Update 5 November 2024:
Amended my rating to two stars due to the great response from their customer service. Customer Service made contact on 22 Oct 24, arranged for the return of the wrong item, and arranged for a full refund on 4 November 2024.
Please be aware that while prices in the site seem to be quite affordable, you will get what you pay for.
Novelship 回复2024-10-22
Hi Rey,
Thank you for bringing this to our attention, and we sincerely apologize for the confusion and frustration caused.
We take issues like this very seriously and are committed to resolving the matter to your satisfaction. We will immediately investigate why the incorrect item was sent and address any discrepancies between the product listing and what was delivered. Rest assured, we will work quickly to ensure this situation is resolved.
Our goal is to provide you with a seamless experience, and we appreciate your patience as we look into this. We will reach out to you directly with a solution as soon as possible.
Thank you again for your understanding, and please don’t hesitate to contact us if you have any further concerns.
Best Regards,
The Novelship Crew
Got exactly what was pictured. Kid was happy with his new shoes
Novelship 回复2024-10-22
Hi there,
Thank you so much for your positive feedback! We're thrilled to hear that you received exactly what you expected and that your kid is happy with the new shoes. It’s always great to know when our customers are satisfied with their purchases.
We appreciate your support and look forward to serving you again in the future!
Best Regards,
The Novelship Crew
Hi Barnabas,
Thank you for your great review! We’re happy to hear that you had a quick and easy experience with us. Making the process smooth for our customers is always our goal, and we appreciate your feedback.
We look forward to serving you again soon!
Best Regards,
The Novelship Crew
It’s very stylish shoes good quality good details even the colour is nice it goes on with almost everything
Novelship 回复2024-10-22
Hi Karim,
Thank you for your fantastic review! We’re glad you love the stylish design, quality, and attention to detail on the shoes. It's great to hear that the color matches so well with your outfits. We aim to offer products that not only look good but also go with everything, and we’re happy it worked out for you.
Looking forward to helping you find more stylish additions!
Best Regards,
The Novelship Crew
Hi there,
Thank you for your review! We’re glad to hear that you were able to verify the authenticity of the product. Ensuring the genuineness of every item is something we take very seriously, and we appreciate your trust in us.
We look forward to serving you again soon!
Best Regards,
The Novelship Crew
Absolutely, the experience is awesome!! I love the selection of sneakers and very professional for the app, authenticity and delivery.
Novelship 回复2024-10-22
Hi JT,
Thank you, JT, for your awesome review! We’re thrilled that you had such a positive experience with us. We're glad to hear you love our sneaker selection and appreciate our app, authenticity checks, and delivery process. Your support means a lot to us!
Looking forward to helping you find more sneakers in the future!
Best Regards,
The Novelship Crew
Hi Zabit,
Thank you for your kind review! We’re glad to hear that you’re happy with the quality of your purchase and that the delivery met your expectations. Providing fast and reliable service is a top priority for us, and we appreciate your positive feedback.
Looking forward to serving you again!
Best Regards,
The Novelship Crew
Processing fee and authentication is too expensive.
Novelship 回复2024-10-21
Hi there,
Thank you for your feedback. We understand your concern regarding the processing and authentication fees. These fees help ensure that every item on our platform is thoroughly inspected and verified for authenticity, providing peace of mind that you’re receiving a genuine product. We strive to maintain the highest standards in our authentication process, which requires time and resources.
We appreciate your understanding and will continue to work on improving our services while maintaining the quality and trust our customers rely on.
Best Regards,
The Novelship Crew
Hi Friolan,
Thank you for your feedback! We're glad to hear that you’re satisfied with your experience at Novelship and appreciate your recognition of our commitment to delivering 100% authentic products. Ensuring the best for our customers is always our top priority, and we’re happy to have met your expectations.
We look forward to serving you again soon!
Best Regards,
The Novelship Crewv
Hi Dylan,
Thank you so much for your kind words! We're thrilled to hear you found our service easy to deal with and enjoyed the process. Our team works hard to make sure everything runs smoothly for our customers, so it’s wonderful to know we met your expectations.
Looking forward to serving you again in the future!
Best Regards,
The Novelship Crew
Wide selection, tried several sites but found my pair with the right size here.
Novelship 回复2024-10-18
Hi Ricardo,
Thank you for your kind review! We're thrilled to hear that you found the perfect pair in the right size on our platform. We take pride in offering a wide range of selections, and it's great to know you had a positive experience with us after trying other sites.
We appreciate your support and look forward to serving you again!
Best Regards,
The Novelship Crew
You would never know that the product was being shipped from all the way around the world. I was very impressed with the seamless operation and the quality of the produce received.
Novelship 回复2024-10-21
Hi There,
Thank you so much for your kind words! We're thrilled to hear that you were impressed with the seamless delivery of your product and its quality. At Novelship, we strive to ensure that every order, no matter where it’s coming from, reaches our customers with the highest standards of care and efficiency.
Your satisfaction is our priority, and it means a lot to us that you had a great experience. We look forward to serving you again in the future!
Best Regards,
The Novelship Crew
Hi Sheim,
Thank you for your great feedback! We're glad to hear that the fit was spot on and that you were happy with the fast delivery. We aim to provide a smooth and reliable experience, and it's wonderful to know we succeeded.
Looking forward to serving you again soon!
Best Regards,
The Novelship Crew
I have a pair from 30 or 40 years ago when I was running, I had to back off of running because of outside circumstances so I wore them periodically and time went by. I went through lots of brands and I wanted a new pair of Novelships but couldn’t remember where I purchased my originals. So I took a picture in my browser and to my delight I found you!
Novelship 回复2024-10-18
Hi Tim,
What a fantastic story! It’s incredible to hear about your journey with your original pair from so long ago, and we're truly delighted that you found us after all these years. We hope your new pair brings back some great memories and gives you that same satisfaction.
Thank you for choosing Novelship once again – we’re excited to be part of your journey!
Best Regards,
The Novelship Crew
