Welcome to the official Trustpilot x Novelship page. We appreciate your reviews of our products and services - let us know how we can do better. How It Works? We strive to be the Marketplace of Current CultureOur mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.Novelship Is LegitNovelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.Learn more about our authentication process here.The Power's In Your HandBuying on NovelshipWith over 500,000 verified items, you can Buy Now or Make an Offer with confidence. Shop seamlessly and elevate your style with Novelship!SHOP NOW!Selling on NovelshipNovelship makes selling easy and secure for sneakerheads and collectors. List your 100% authentic items, set your price, and connect with thousands of buyers across the world. With streamlined verification and fast payouts, selling on Novelship is as seamless as buying.
Most reviewers were unhappy with their experience overall. Customers frequently complained about delayed deliveries, extended waiting times, and orders failing to arrive on schedule. Many buyers also expressed frustration regarding unhelpful support teams, difficulties cancelling orders, and very long delays in receiving refunds. Additionally, numerous people claimed that the items received had quality issues or arrived damaged.
Some reviewers were happy with the fast delivery and authentic products they received. A few consumers additionally mentioned that prices were great and customer support was very helpful. Other buyers appreciated that items arrived in good condition after overseas shipping.
If I could give this company zero stars I would. After spending a lot of money on a gift that kept getting delayed, I am now thinking I have been scammed! I don't believe these shoes are ever going to turn up. I get very fast AI responses via email with endlessly disappointment. AVOID THIS COMPANY! This has affected my financial and mental state.
Novelship 回复2026-09-15
We’re truly sorry to hear how frustrating and disappointing this experience has been, especially as the order was intended as a gift. We understand how upsetting repeated delays can be when you’ve already spent a significant amount and are waiting for your purchase to arrive.
We also understand your frustration with receiving quick responses that did not provide the resolution or reassurance you were looking for. This is not the experience we want our customers to have.
We’d like the opportunity to review your order and provide a clear update on its current status. Please reach out to our Customer Support team with your order details so we can look into this and assist you with the next steps.
We sincerely apologize for the inconvenience and disappointment caused.
I ordered a pair of trainers that havnt turned up and havnt been refunded over 2 months ago. All I get from them is “We UNDERSTAND” I don’t want them to understand - I want my refund which is within my statutory rights as a consumer. DO NOT USE THIS COMPANY!!!
Novelship 回复2026-09-15
We’re very sorry to hear about this experience. We completely understand that after waiting more than two months, you need a clear resolution rather than simply being told that we understand your frustration.
We apologize that our previous responses did not provide the progress or resolution you were expecting. We’d like to review the order and refund status directly so we can clarify what is happening and assist with the next steps.
Please reach out to our Customer Support team with your order details so we can look into this further.
We sincerely apologize for the delay and frustration caused.
WARNING!!!
Potential customers think twice before purchasing from Novelship.
They do not respond to requests for returns, they state that the options to returns goods have to be emailed as a request prior to sending goods back! Well this is where they fall short because they do not respond to emails and you cannot get your items returned for a refund!
Please save yourselves from the frustration of loosing your money and potentially having to resell elsewhere, which is the route we had to take for my Son’s football boots being too small on arrival!
Novelship 回复2026-09-06
Thank you for sharing your feedback. We sincerely apologize that you experienced difficulties when trying to request a return. We understand how frustrating this must have been, especially when the football boots did not fit your son as expected.
For returns due to change of mind or size-related reasons, customers can review our return policy and eligibility requirements here:
https://support.novelship.com/en/article/what-is-the-return-policy-7nx5mx/
Our Customer Service team is available to assist customers via email or through the chat feature in the Novelship app. When using the chat, you may request to connect with an agent for further assistance.
We’re sorry if you were unable to receive the assistance you expected. We want to assure you that our Customer Service team is available to review each case and provide assistance based on the applicable return policy and available options.
We appreciate your feedback and will continue working to improve our customer experience.
New buyers beware!!! This company is TRASH. I contacted their chat multiple times about where my order was that I still hadn't received even though I placed it August 18th and they kept promising me that the seller had shipped it to their warehouse but they wouldn't give me any tracking number so already they were shady! Then, lo and behold, I got a notification from this garbage of a company late last night that my order is cancelled and they didn't include WHEN my refund would come and instead sent me a $10.00 off promo code like I would ever do business with this sketchy company ever again. SAVE YOURSELF ALL THE HASSLE AND GO ELSEWHERE - DON'T ORDER FROM THEM!!!
Novelship 回复2026-09-04
Hi there, we’re sorry to hear about your experience and understand your frustration.
We’d really appreciate the opportunity to look into this further and assist you with your order and refund. Please reach out to our Customer Support team via chat or email with your order details, and our team will be happy to review this with you directly.
Thank you for bringing this to our attention.
Just never buy from this site. I bought a shoes on August 14 and the seller shipped on August 18. It has been 2 weeks since and the status of my order still stuck at ‘seller shipped order’.
ive contacted the Customer Service team and only received template replies. When i pushed again, they just stop replying to me and it has been days.
no updates, no refund. NOTHING. That shoes costs me thousands in my currency. stupid. poor management.
Novelship 回复2026-09-03
Thank you for sharing your feedback with us. We sincerely apologize for the frustration and uncertainty caused by the delay with your order. We understand how concerning it is to have an order of significant value remain without a clear update.
Our standard orders typically take 4–9 business days to arrive. However, processing and delivery times may occasionally be extended due to factors outside our control, including seller fulfillment, inventory availability, customs clearance, public holidays, regional border restrictions, or high-volume periods with our third-party logistics partners.
We also sincerely apologize if our previous responses felt repetitive or if you felt that your messages were not properly addressed. This is not the experience we aim to provide, and we understand how frustrating it can be when you are waiting for both an update and a resolution.
Our Customer Service team remains available to assist through the Novelship app chat or email. If you contact us through the app, you may also request to be connected with an agent so that your case can be reviewed further.
We appreciate you bringing this experience to our attention. Your feedback is important to us and helps us identify areas where we can improve both our communication and overall customer experience.
Unfortunately I can not put zero star. I received fake item ! They never issued my receipt at the first place so I had to literally asked them for it ! Delivery was delayed and I had pass too many emails to make them understand what they’ve done ! I contacted my bank to get my money back ! Fraudulent!!!!
Novelship 回复2026-09-04
Hi there, we’re sorry to hear about your experience and understand your frustration.
We take concerns regarding product authenticity, delivery, and order documentation seriously. We’d appreciate the opportunity to review your order and investigate what happened.
Please reach out to our Customer Support team via chat or email with your order details, and our team will be happy to assist you further.
Thank you for bringing this to our attention.
Do not use !
Long wait for delivery and after a week the ‘real’ trainers stiching was all coming away ! They didn’t care
Novelship 回复2026-09-03
Thank you for sharing your feedback with us. We sincerely apologize for the delay in delivery and for the disappointment caused by the stitching issue with your trainers.
We understand your concern regarding the condition of the item after use. In this case, our team shared the applicable policies regarding items that have already been worn, as well as the process for reporting an incorrect or defective item. These policies help us determine the appropriate resolution based on the condition of the item and the details provided.
For reference, our policies can be found here:
Incorrect or Defective Item:
https://support.novelship.com/en/article/what-if-i-receive-incorrect-or-defect-item-17vq8r9/
Returning an Item That Has Already Been Worn:
https://support.novelship.com/en/article/can-i-return-an-item-if-i-have-already-worn-it-11qa2as/
We are sorry if our response did not meet your expectations. We appreciate your feedback regarding both the delivery experience and how your concern was handled, and we will continue working to improve our service and customer experience.
This company should not be trading online. Do not buy anything as they will hide behind an articulate word salad - possibly AI response. I paid over $300 dollars for Nike Vapormax of which I have at least 12 other pairs for reference - the pair received were clearly fake - purchased just before visiting HK in literally 1 week the sole had already worn out. As polymers are my business I can confirm the compound used was way too soft hence the accelerated wear - Cleary fake trainers. Should any further information on this very unethical business be required I will happily provide more supporting information to support my statement - again do not use this business !!!!!!!!!!
Novelship 回复2026-08-24
Thank you for sharing your concerns. We’re sorry to hear that you were disappointed with your purchase and understand how concerning it would be to question the authenticity or condition of an item you received.
We’d like to clarify that authenticity and quality checks are an essential part of our process. Every item is physically inspected at our warehouse before it is dispatched. Our authentication process includes checking details such as materials, stitching, construction, UV patterns, and other characteristics against our extensive database and reference pairs. If our team cannot verify an item as genuine and in the expected condition, it will not be approved for sale.
Regarding the wear you experienced, we understand your concerns. However, the condition of an item after use can be affected by various factors, including frequency of wear, environment, and usage conditions. We would be happy to review the specific concerns regarding your pair.
If you experience a product issue upon arrival, please contact our Customer Service team within the applicable reporting timeframe and provide the relevant details and supporting photos. Our team can then review the case and advise on the appropriate next steps in accordance with our policies.
We take concerns regarding authenticity and product quality seriously and appreciate the opportunity to address them.
Utter disgust from this company. Sold me a pokemon tcg collectible under the guise that it was factory sealed, upon receiving my item i found it was not factory sealed but completely exposed with a novelship authentication tag inside. In this industry removing the factory seal destroys any value of the product. The company refused to acknowledge any wrong doings and wouldn’t give me a replacement or refund. DO NOT BUY POKEMON TCG FROM THIS PLACE
Novelship 回复2026-08-20
Thank you for sharing your feedback. We understand your concerns regarding the factory seal and the condition in which the Pokémon TCG product was received.
We can confirm that your concern has already been reviewed and addressed by our Customer Service team. As a marketplace, Novelship requires products sold through our platform to go through an authentication and quality-check process before they are shipped to buyers. This process is in place to verify the product and ensure that the buyer receives the correct and authentic item.
As part of this process, our authentication team may need to open packaging to inspect the contents. We understand that this can be a concern for collectors, particularly where factory-sealed condition affects resale value.
You can learn more about our authentication process in our FAQ:
https://support.novelship.com/en/article/how-does-the-novelship-authentication-process-work-t67nzd/
We appreciate your feedback and understand that the authentication process may not align with your expectations for factory-sealed collectibles. For any further questions regarding your specific order, our Customer Service team remains available to assist.
Yet to receive my package, however I believe there is false advertisement going on.
I purchased on the 19th of August, and chose the "Express Shipping" option. This claimed that delivery would be made between the 21st and 25th of August. After purchase, I checked the status of my order, and it states "The seller is preparing the shipment, which usually takes 6-10 days" 6-10 days from the 19th of August is the 25th - 29th of August, already surpassing the claimed shipping dates which are expected with the express shipping option.
I have since tried to submit a complaint thriugh their website, where it does not allow me to submit and says "Failed to submit ticket." I have now sent an email outlining the complaint, and requesting a refund for the shipping costs.
Hopefully the product is legit, the shipping is refunded, and i also recieve the product in prompt timing, otherwise I will have to reduce this review to one star.
After getting a response from an A.I assistant, it seems I am "confused" by the estimated delivery dates. I think they are confused.
Novelship 回复2026-08-20
Thank you for sharing your feedback. We understand your concerns regarding the delivery timeframe and the Express Shipping option.
We can see that you have already been in contact with our Customer Service team, and our team has responded to your inquiry and is continuing to assist you directly with the status of your order and your concerns regarding the shipping timeframe.
To clarify, the delivery window shown on our website is an estimated timeframe and not a guaranteed delivery date. As Novelship operates as a marketplace connecting buyers with verified sellers, we do not hold inventory directly. The seller must first fulfill the item to our warehouse, where it undergoes authentication and quality checks before it can be shipped to the buyer. Express Shipping applies to the delivery from our warehouse after the item has completed this process.
We also want to reassure you that items sold through Novelship undergo our authentication and quality inspection process before being dispatched to buyers.
We appreciate your patience and hope your order reaches you as soon as possible. Our Customer Service team will continue assisting you with any updates regarding your order.
BEWARE If buying Pokémon cards from these guys!!!
I purchased an ETB from these guys and it was delivered opened, not sealed.
After two weeks of back and forth emails, they confirmed that they open sealed packaging to verify the contents are correct, yet still consider the item “brand new” after it has been opened.
The best outcome they were willing to offer was a partial refund of just 70% of what I paid. On top of that, I had to cover the $60 shipping cost, adding even further to my losses.
DO NOT BUY FROM HERE 0/5
Novelship 回复2026-08-18
Hi there,
We’re sorry to hear about your experience, and we understand how frustrating it must have been to receive your item in this condition and have difficulty getting a response.
Our Customer Support team is actively working through all incoming requests, and we’ll make sure your case is followed up and handled accordingly. We appreciate your patience while our team works to assist you.
Thank you for bringing this to our attention. We hope to have the opportunity to resolve this for you.
Best regards,
Much like many reviews here, I paid additional for express shipping, and my item only arrived after much back and forth (a month) later. It was first delayed because it wasn't even processed after purchase, and said it was my fault for asking for a refund, that's why it was delayed....and then CS made some stupid excuse that it was a counterfeit so had to source for another one so all in all I paid $50 for express shipping for nothing. It was only shipped immediately after I said I would do a refund claim via my CC and have the transaction blocked.
Also same to other reviews, that CS was unbearable to liaise with, kept having to repeat myself. When my shoes arrived they don't even seem authentic, and when i took them to a Soloman store, they said it doesn't look original. So I probably got scammed.
Novelship 回复2026-08-17
Hi, thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced with the delivery process and communication.
We’d like to clarify that the Express Shipping fee applies after the item has been authenticated at our warehouse. It speeds up the delivery from our warehouse to your address, but it does not shorten the seller’s shipping time to our warehouse or the authentication process itself.
Regarding your concerns about the authenticity of the shoes, we take this very seriously. If you believe there may be an issue with the pair you received, please reach out to our Customer Support team with your order details and photos. We’d be happy to have the relevant team investigate the concern further.
We appreciate you bringing your experience to our attention and hope we can have the opportunity to assist you further.
Avoid Avoid Avoid, this place is an absolute joke been waiting almost 2 weeks for a pair of flip flops too which I’ll be going on holiday without , they quick enough to take your money but getting you the product not one ounce of urgency. The help they have given via customer service is a joke and refusing a refund stay clear trust me
Novelship 回复2026-08-17
Hi, we’re sorry to hear how frustrating this experience has been, especially with your holiday approaching. We understand how important it is to receive your order within the expected timeframe.
We’d really appreciate the opportunity to look into what happened with your order and see if there’s anything further we can do to assist. If you’re still experiencing an issue, please reach out to our Customer Support team with your order details so we can review the case and investigate it further.
We’re committed to supporting our customers and would be happy to help work towards a resolution. Thank you for sharing your feedback with us.
Do not buy from these people however much you want the product .
It’s a bucket shop that takes your money - makes promises re delivery and they just don’t arrive ,
AVOID AVOID
So wish I had checked trust pilot before I ordered . No service or human interaction you just get AI chat bot responses when you want to see where your parcel is - total scam
Novelship 回复2026-08-12
Thank you for sharing your feedback. We're truly sorry to hear that your order has taken longer than expected and understand how frustrating it is when tracking doesn't show the progress you were anticipating.
While we always aim to deliver orders within our estimated timeframe, delays can occasionally occur due to factors such as seller dispatch times, courier transit, or customs processing. Our team works closely with our logistics partners to keep orders moving as quickly as possible.
We sincerely appreciate your patience and regret that your experience has fallen short of expectations. If you haven't already been assisted, we'd be happy to review your order and provide you with the latest update. Please reach out to our support team with your order details, and we'll do our best to help.
Thank you for your feedback—it helps us continue improving the experience for all our customers.
– Novelship Team
Do not buy from supplier - Fake products. I brought these shoes in January of 2026 - I play casual 2 days a week. These shoes cannot tear in that time. I have worn many Yonex Shoes but this is fake.
Fake and poor quality
Update 17/08 - After multiple emails with response being that we sell authentic - no proof, I am asked on this website - can you please send me details - which I have - I am not holding any hope - but be careful - JUST DONT BUY - FAKE
Update 21/08 - The shoes in question are high-performance Yonex shoes used by elite players. I am a casual player who plays twice a week. It is impossible for original shoes to be in such a condition.
There is no way to establish the authenticity of these shoes in 7 days - Liars and cheats - DO NOT BUY
Novelship 回复2026-08-12
Hi Bhavi,
Thank you for sharing your feedback. We understand your concerns regarding the condition of your Yonex badminton shoes.
Please note that all items sold on Novelship undergo our authentication and quality checks before being dispatched to the buyer.
For product quality or authenticity concerns, our policy requires customers to report the issue within 48 hours of delivery, with a maximum return request period of 7 days. This timeframe allows us to properly investigate the item while its condition can still be verified.
As this order was delivered in January 2026 and the shoes had already been used for several months before the concern was raised, unfortunately, we are unable to proceed with a return, replacement, refund, or further investigation under our policy.
We understand this may not be the outcome you were hoping for, and we appreciate your understanding.
Honestly save yourself the frustration and stress. Novelship are an AWFUL company. Yes, they may have a large selection of streetwear etc but they are 1 step away from being a scam site. Today is August 1st - I placed an order on June 24th for a bracelet with a delivery date of July 8th. 89emails later (I am not kidding) still no bracelet. No refund. No beeping idea where the package is. To make matters worst Evri is the courier they have engaged. Evri are the worst company in the history of the world - one I am at a loss as to why they still have a license to operate.
DO NOT TRUST NOVELSHIP WITH YOUR MONEY
Novelship 回复2026-08-17
Hi, we’re truly sorry to hear about the frustration and stress caused by the delay with your order. We understand how disappointing it is to be waiting well beyond the expected delivery date, especially after having to follow up multiple times.
We’d appreciate the opportunity to look into your specific case and understand what happened with the shipment. If the issue is still unresolved, please reach out to our Customer Support team with your order details so we can review the latest status and investigate this further with our logistics team.
We take delivery concerns seriously and are committed to supporting our customers through these situations. Thank you for taking the time to share your feedback, it helps us identify where we can improve.
Ordered adidas ultraboost,got them in less then 10 days to canada, i was a little nervous after reading the reviews,but i have to say everything is super good,real box real shoes 100% legit ,i will surely order again, i dont know how others have had problems with novelship but my experience was great , thank you novelship
Novelship 回复2026-08-12
Dear Customer,
Thank you for taking the time to share your wonderful feedback.
We're delighted to hear that you were pleased with your purchase, that your item arrived sooner than expected, and that you had a positive experience with our authentication process. It's also great to know that our Customer Service team was able to assist you throughout your order.
Your kind words, especially your recognition of Ava and the rest of the team, mean a great deal to us. We'll be sure to share your appreciation with them.
Thank you for choosing Novelship. We truly appreciate your support and look forward to serving you again in the future.
This company should be put out of business. I ordered a pair of shoes which were brand new in box. I tried one of the shoes on within 5 min of receiving it and realized they were too small. Not only did I pay full retail price but also paid a “process fee” and a large shipping fee. I contacted them immediately the same day regarding a return- only to be told one week later that they would give me a refund of 60% less than what I paid for them and I pay the shipping back!
So beware, do not dare order anything from them unless you know your exact size and that it will fit before you receive it
Novelship 回复2026-07-27
Thank you for taking the time to share your experience. We're sorry to hear that the sizing wasn't right and that you were disappointed with the return outcome.
As a marketplace, we operate under a return policy that applies to all orders and is designed to ensure fairness for both buyers and sellers. The applicable return conditions, fees, and refund calculations are outlined in our policy and are applied consistently to all eligible requests.
We understand that this wasn't the outcome you were hoping for, and we truly appreciate your feedback. Comments like yours help us identify opportunities to improve the overall customer experience, including providing clearer information throughout the purchasing process.
Thank you for giving Novelship a try, and we hope to have the opportunity to serve you better in the future.
– Novelship Team
I ordered my shoes over two weeks still ain't moved anywhere on my tracking number.
Only deserves one star . Id rather my money back
Novelship 回复2026-07-27
Thank you for sharing your feedback. We're truly sorry to hear that your order has taken longer than expected and understand how frustrating it is when tracking doesn't show the progress you were anticipating.
While we always aim to deliver orders within our estimated timeframe, delays can occasionally occur due to factors such as seller dispatch times, courier transit, or customs processing. Our team works closely with our logistics partners to keep orders moving as quickly as possible.
We sincerely appreciate your patience and regret that your experience has fallen short of expectations. If you haven't already been assisted, we'd be happy to review your order and provide you with the latest update. Please reach out to our support team with your order details, and we'll do our best to help.
Thank you for your feedback—it helps us continue improving the experience for all our customers.
– Novelship Team
Do yourself a favour and don’t use this company, bought a pair of Adidas v1 strung, sold these on, both soles came off, customer service, is terrible as is the policy, they weren’t interested, in helping, will never use again, the worse company I’ve used, don’t think they should still be trading, as they are so bad.👎
Novelship 回复2026-07-27
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how disappointing it is to encounter an issue with a purchase, and we regret that you were not satisfied with the outcome. As a marketplace, we assess all post-sales requests in accordance with our established policies, which are designed to ensure a fair and consistent process for both buyers and sellers.
While we recognize this wasn't the resolution you were hoping for, we genuinely appreciate your comments and take customer feedback seriously. We're continually working to improve both our service and the overall customer experience.
If there are any aspects of your case that you would like us to review further, we encourage you to reach out to our support team. We'd be happy to assist wherever possible.
– Novelship Team
