Welcome to the official Trustpilot x Novelship page. We appreciate your reviews of our products and services - let us know how we can do better. How It Works? We strive to be the Marketplace of Current CultureOur mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.Novelship Is LegitNovelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.Learn more about our authentication process here.The Power's In Your HandBuying on NovelshipWith over 500,000 verified items, you can Buy Now or Make an Offer with confidence. Shop seamlessly and elevate your style with Novelship!SHOP NOW!Selling on NovelshipNovelship makes selling easy and secure for sneakerheads and collectors. List your 100% authentic items, set your price, and connect with thousands of buyers across the world. With streamlined verification and fast payouts, selling on Novelship is as seamless as buying.
Most reviewers were unhappy with their experience overall. Customers frequently complained about delayed deliveries, extended waiting times, and orders failing to arrive on schedule. Many buyers also expressed frustration regarding unhelpful support teams, difficulties cancelling orders, and very long delays in receiving refunds. Additionally, numerous people claimed that the items received had quality issues or arrived damaged.
Some reviewers were happy with the fast delivery and authentic products they received. A few consumers additionally mentioned that prices were great and customer support was very helpful. Other buyers appreciated that items arrived in good condition after overseas shipping.
This is the most annoying online company on the pkanet. They somehow git my enail address and then stallk you with enails evenbthough you bever signed.
Had to send tgem an email to get tgem stopped, was advised I d be takrm off their mailing list.
After coupke of weeks peace Im getting them again. Dont even know who they are.
Absoulute pests, dont go anywhere nesr their website.
Novelship 回复2026-07-27
Thank you for bringing this to our attention. We're very sorry to hear about your experience and understand how frustrating it must be to continue receiving marketing emails after requesting to be removed from the mailing list.
This is certainly not the experience we want for our customers. We'd appreciate the opportunity to look into this further and ensure the issue is resolved. Please reach out to our support team with the email address receiving these messages, and we'll investigate this with our relevant team as soon as possible.
Thank you for your feedback, and we hope to make this right.
– Novelship Team
I wore the shoes for a couple of hours and the soles started coming off. After irritating AI generated customer service replies they refused to refund me because I had removed the tags. Ridiculous. Had to the claw money back through my bank. Avoid.
Novelship 回复2026-07-27
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
At Novelship, all items are carefully authenticated before shipment. As outlined in our post-sales policy, products must remain in their original, unworn condition with the Novelship Authentication Tag attached to be eligible for a return or refund. Once an item has been worn or the tag has been removed, we are unfortunately unable to verify its condition or process a return.
We understand this may be disappointing, and we appreciate you taking the time to share your experience. Customer feedback is important to us as we continue to improve our service and communication. If you have any additional questions regarding your order, our support team will always be happy to assist.
– Novelship Team
received fake item, no assistance from their customer service - just automated general responses
Novelship 回复2026-07-27
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
At Novelship, authenticity is our highest priority, and every item undergoes our authentication process before being shipped. We also understand how important timely and personalized support is, and we're sorry if our communication did not meet your expectations.
We take all customer concerns seriously. If there are any outstanding issues with your order, we encourage you to reach out to our support team so we can review your case thoroughly and provide any assistance available.
Thank you for your feedback, as it helps us continue improving both our service and the overall customer experience.
– The Novelship Team
I had a very bad experience with Novelship and would not recommend buying from them.
First, the delivery took much longer than expected. After waiting for my order, I found that the shoes did not fit me, so I requested an exchange for a bigger size. Novelship asked me to pay an additional SGD 44 for the exchange, which I did.
I then sent the shoes back as instructed. However, after receiving them, Novelship refused the exchange because I had removed their authentication tag. This requirement was not made sufficiently clear before I returned the shoes. Instead of exchanging them, they asked me to pay another SGD 3.82 just to have my own shoes returned.
As a result, I lost a lot of time and money. I paid for the shoes, paid the exchange fee, paid to send them back, and then had to pay again to get them returned—yet I still did not receive the size I needed.
The whole process was frustrating, slow, and very customer-unfriendly. I expected much better customer service and a more reasonable solution. Unfortunately, this has been one of the worst online shopping experiences I have had.
Novelship 回复2026-07-27
Thank you for taking the time to share your experience. We're truly sorry to hear that your order did not meet your expectations and that the exchange process left you feeling disappointed.
We understand how frustrating it can be when an item doesn't fit as expected, especially after waiting for delivery. As a marketplace, we follow a standardized exchange and return process to ensure fairness for both buyers and sellers. To remain eligible for an exchange or return, items must be sent back in their original, unworn condition with the Novelship Authentication Tag still attached, as this allows us to verify the product's authenticity and condition before it can be processed.
We recognize that this experience fell short of the level of service we aim to provide, and we appreciate you sharing your feedback. Comments like yours help us identify opportunities to improve the clarity of our communication and the overall customer experience.
If you would like us to take another look at your case or if you have any remaining questions, our support team would be happy to assist.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
– The Novelship Team
Absolutely shocking company!! Ordered on 4 July, delivery promised 10-17 July, didn’t even move between 13-19July. Now arrived in Singapore nearly 7000 miles away and it’s the 20th tomorrow. They take orders under false pretences promising delivery dates they know they can’t meet. If I’d known I’d still be waiting I would not have ordered!
Novelship 回复2026-07-30
Dear Customer,
We're sorry to hear that your order did not arrive within the estimated timeframe and understand how disappointing this must have been.
The delivery dates displayed on our website are estimated timeframes provided as a general guide rather than guaranteed delivery dates. As Novelship operates as a marketplace, each order involves sourcing the item from our seller network, followed by authentication, quality inspection, and international shipping before it reaches the buyer. While we strive to meet the estimated delivery window whenever possible, delays may occasionally occur due to factors during the fulfillment or shipping process that are beyond our control.
Our Customer Service team is available to provide updates on your order status and answer any questions you may have throughout the process. If you require any further assistance, please don't hesitate to reach out to us.
We sincerely apologize for the inconvenience caused and appreciate your patience and feedback.
Don't waste your money, l ordered a pair of white leather adidas spezials than tried to cancel my order as l found a pair online in Australia. They didn't cancel my order. So l have 2 pairs now. The novelship pair are not authentic they look fake. I compared them to my other pair. They are not white the leather or should l say fake leather is off white. The inner sole is not glued so it comes straight out. The sizing is way to big, no comparison, they look like l bought them from bali. They are going straight in the bin, l wouldn't even take them to an op shop. This company needs reporting.
Novelship 回复2026-07-30
Dear Customer,
We're sorry to hear that your experience did not meet your expectations.
At Novelship, every item undergoes a careful authentication and quality inspection process before it is shipped to the buyer. We take concerns regarding authenticity and product quality seriously, and each case is reviewed based on the product and the available information.
If you have concerns about the item you received, including its authenticity or condition, we encourage you to contact our Customer Service team. We'll be happy to review your case, assess the details of your order, and provide assistance in accordance with our policies.
Regarding order cancellations, requests are reviewed based on the order's processing stage. Once an order has progressed beyond certain fulfillment stages, it may no longer be eligible for cancellation. Our Customer Service team can also provide clarification on the cancellation process and your order status.
We appreciate you taking the time to share your feedback, and we're sorry for the disappointment this experience has caused.
Ordered an NBA basketball jersey, which they said they authenticated, but we believe was a Chinese copy. It took weeks to arrive, then didn't fit. We asked to return it and they offered to refund for less than half of what we paid, plus I need to pay postage. The return policy is a joke. This is such a scam site. Don't shop here.
Novelship 回复2026-07-30
Dear Customer,
We're sorry to hear that your experience did not meet your expectations.
At Novelship, every item undergoes an authentication and quality inspection process before it is shipped to the buyer. We take authenticity concerns seriously, and our team carefully reviews each product based on our authentication standards.
As Novelship operates as a marketplace, returns and refunds are processed in accordance with our marketplace policies, and the applicable refund amount and fees are calculated based on the type of return request and the associated processing costs. Our Customer Service team is available to explain how these amounts are determined and to review any questions you may have regarding your case.
If you have any concerns about the authenticity of your item or would like further clarification regarding your return or refund, please don't hesitate to contact our Customer Service team. We'll be happy to review your order and assist you with your inquiry.
Thank you for taking the time to share your feedback. We appreciate the opportunity to address your concerns and continuously improve our customer experience.
1 star — Parcel never arrived, and it took months just to get a straight answer
I ordered something back in June (order BOM9YV8Q67) and it just never turned up. Tracking went completely silent for over two weeks, and when it finally updated, it said the parcel had been delivered — even though I'd clearly asked for it to be left somewhere secure round the back. Instead it looks like it was left out on the doorstep in plain view, and by the time I got home, it wasn't there.
From that point on, it was weeks of going back and forth with support, and getting a different story every time. One message would say it was still going through customs, another would say it had already been delivered — it felt like nobody was actually looking at the case properly, just sending out whatever template fit. I gave them everything they asked for along the way: tracking info, proof of my delivery instructions, photos of my property, even a signed non-receipt form, and each time that just led to another request rather than an actual answer.
I kept pointing out, quite clearly, that under UK consumer law I'm entitled to a refund if something isn't delivered properly, and I gave them fair deadlines to sort it out. Still no refund, still no real resolution. I've ended up taking it further and raising a complaint with Trading Standards through Citizens Advice.
If you're thinking about ordering from Novelship, just be aware that if anything goes wrong with delivery, getting it sorted is a long and pretty frustrating process.
Novelship 回复2026-07-30
Dear Customer,
We're sorry to hear about your experience and understand how frustrating it must have been.
After reviewing your order, we can confirm that your inquiry regarding the reported lost parcel was thoroughly reviewed by our Customer Service team. The investigation into the delivery issue has since been completed, and the refund process related to your order has been successfully resolved.
We understand that investigations involving lost shipments can take time, as they require coordination with the relevant logistics partners and supporting documentation to ensure the matter is reviewed appropriately. We appreciate your patience throughout this process.
If you have any further questions or require additional assistance, please don't hesitate to reach out to our Customer Service team. We'll be happy to assist you.
Thank you for taking the time to share your feedback, as it helps us continue improving our services.
My experience with Novelship was actually great, the product is 100% authentic and the delivery was faster than I thought, as I had to contact Australia Post to hold my package for a bit longer since I wasn't back in town yet. The customer support is probably the best I've ever received. Thanks Ava and everyone from Novelship!
Novelship 回复2026-07-30
Dear Customer,
Thank you for taking the time to share your wonderful feedback.
We're delighted to hear that you were pleased with your purchase, that your item arrived sooner than expected, and that you had a positive experience with our authentication process. It's also great to know that our Customer Service team was able to assist you throughout your order.
Your kind words, especially your recognition of Ava and the rest of the team, mean a great deal to us. We'll be sure to share your appreciation with them.
Thank you for choosing Novelship. We truly appreciate your support and look forward to serving you again in the future.
I placed an order for some football boots and after over 1 month of no updates other than AI responses, my order has been cancelled, with no information about why it was cancelled or a refund. Do not buy from Novelship
Novelship 回复2026-07-30
Dear Customer,
We're sorry to hear about your experience and understand how disappointing it is to have your order cancelled after waiting for an extended period.
Novelship operates as a marketplace, and while we make every effort to fulfill every order, there are rare occasions where an order cannot be completed due to unforeseen fulfillment issues. When this happens, our Customer Service team provides updates regarding the order status and assists customers with the next steps, including any applicable refund process.
If you have not yet received clarification regarding your cancellation or refund, we encourage you to contact our Customer Service team. We'll be happy to review your order, explain the reason for the cancellation, provide an update on your refund status, and assist with any further questions you may have.
We sincerely apologize for the inconvenience caused and appreciate your feedback, as it helps us continue improving our service and customer experience.
Total waste of time! made my order, paid in full, order
accepted, received email of confirmation, so far so good,
next email "your order has been dispatched" great! Next
email, "your item is clearing customs!"...next email, "your
delivery date is x" next email "we don't have any stock of
your item! your order has been cancelled and you will be
refunded"....so what exactly made it customs? OH YEAH
NOTHING! IT WAS ALL LIES. yet right now on your app it
says "AVAILABLE IN MY SIZE" Total SCAM!!!
Novelship 回复2026-07-15
Hi,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how disappointing it must have been to have your order cancelled after receiving several order updates.
As a marketplace, item availability can change throughout the fulfillment process, and in rare cases an order may need to be cancelled if it can no longer be completed. The item may still appear as available if a different seller has since listed the same size on our platform.
We sincerely apologize for the frustration caused and appreciate your feedback as we continue working to improve our customer experience.
Kind regards,
30-day returns or exchange policy is impossible to use
Novelship's website states clearly: "Yes, you can exchange your purchase for a different size" within 30 days of delivery, by contacting Customer Service. My shoes (KITH x ASICS Gel Lyte 5, AU$337 order) were delivered 10 July and didn't fit. Within days I contacted Customer Service to request a size exchange or return— unworn, boxed, authenticity tag attached, well inside the window. I have contacted them more than 10 times since, by email and Instagram. I receive nonsense AI generated replies. No exchange instructions have ever arrived. Novelship policy makes Customer Service the only route to an exchange, and Customer Service is a wall of automated and copy-paste responses. A published exchange policy you cannot actually access is not a policy — it's marketing. My 30-day window is running down while their replies go in circles.
Order BZGE08P0RG delivered 10 July, first return or exchange request 13 July . Novelship — a human, please. Read the ticket and send the exchange instructions your own policy promises.
Novelship 回复2026-07-30
Dear Customer,
We're sorry to hear about your experience and understand how frustrating it must have been while seeking assistance with your exchange request.
After reviewing your order, we can confirm that your request has been processed and completed. We appreciate your patience throughout the process and apologize for any frustration caused by the communication and the time taken to resolve your inquiry.
At Novelship, exchange requests are handled through our Customer Service team to ensure that each request is reviewed in accordance with our exchange process and marketplace policies. We continuously work to improve both our response times and the overall customer experience.
If you have any further questions or require additional assistance regarding your order, please don't hesitate to contact our Customer Service team. We'll be happy to assist you.
Thank you for sharing your feedback with us.
🚨 WORST CUSTOMER EXPERIENCE – NEVER AGAIN! 🚨
Ordering from Novelship has been one of the biggest online shopping mistakes I have ever made.
I have never experienced this level of frustration, stress, and mental harassment just to return or exchange ONE product. The product did not fit, the required size was unavailable, and instead of offering a reasonable solution, Novelship made the entire return and refund process unnecessarily difficult and exhausting.
What is even more shocking is that they are keeping MORE THAN HALF of the amount I paid and refunding only a small portion of my money, all in the name of their so-called “policies.” How is this fair to a customer who has returned an unused product because the correct size was unavailable?
I had to repeatedly follow up, argue for a fair resolution, and waste an unreasonable amount of time and energy over a simple return. Instead of helping the customer, the entire experience has been frustrating, stressful, and completely unacceptable.
I deeply regret ordering from Novelship. Based on my personal experience, I would strongly request everyone to THINK TWICE before ordering from this website. Please read every single line of their return and refund policies carefully before spending your hard-earned money.
I personally will NEVER order from Novelship again.
Sharing my genuine customer experience so that others can make an informed decision and hopefully avoid going through the same frustration and stress that I have experienced.
#Novelship #NovelshipReview #NovelshipExperience #WorstCustomerExperience #CustomerComplaint #RefundIssue #ReturnPolicy #OnlineShoppingExperience #BuyerBeware #CustomerRights #ConsumerRights #UnfairRefund #PoorCustomerService #DisappointedCustomer #OnlineShoppingWarning
Novelship 回复2026-07-30
Dear Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your return experience was frustrating and did not meet your expectations.
Novelship operates as a marketplace, where orders are sourced from our network of sellers. As part of the order process, every item goes through sourcing, authentication, and quality inspection before being shipped to the buyer. When a return or exchange request is made, the applicable fees are calculated in accordance with our marketplace processes and policies, which help cover the costs associated with handling and processing the request.
We understand that it can be disappointing when the preferred replacement size is unavailable. In such situations, our Customer Service team will review the available options and explain the applicable return, exchange, or refund process based on the order details.
We appreciate your feedback and remain committed to improving our service and supporting our customers throughout their shopping experience.
Horrible Platform with Contradictory Lies and Zero
Customer Care
Avoid Novelship at all costs! They do not protect consumers; they protect rule-breaking sellers. My seller missed the official 3-day shipping deadline, and instead of cancelling the order, Novelship secretly granted an unauthorized extension.
When I confronted them, their customer service provided completely contradictory statements. One agent admitted the seller was delayed, while another agent lied the next day, claiming the seller was "still within the timeframe." They refuse to cancel my order #BKGX3JYVNM and keep using the seller's silence as an excuse to waste my time.
This platform has zero transparency and terrible communication. I have already filed a complaint with the government authority and initiated a credit card chargeback with my bank. Do not trust them with
your money！
Novelship 回复2026-07-30
Dear Customer,
We're sorry to hear that you were dissatisfied with your experience.
We understand your concerns and can confirm that you have been in contact with our Customer Service team, who has provided updates and information regarding your order status, including the applicable fulfillment timeframe and the estimated dates associated with your order.
At Novelship, we strive to fulfill every order as efficiently as possible. However, as we operate as a marketplace, delays may occasionally occur during the sourcing, shipping, or authentication process, and while we do our best to minimize them, some delays are unfortunately beyond our control.
For more information about our order fulfillment and shipping process, please refer to our Help Centre article: https://support.novelship.com/en/article/what-steps-are-involved-in-the-shipping-process-134ssm3/
If you have any further questions or would like us to review your order again, please don't hesitate to contact our Customer Service team. We remain committed to providing updates and assisting you throughout the process.
Thank you for your feedback.
Ordered y3 trainers wait was so long actually weeks they finally turned up and after a few week they split got in touch and you speak to all different advisors who don’t make notes and always someone different who come back to you they informed me they can’t do anything or return waste of time and they stated they are an auctions site please stay clear not worth the wait the hassle below any standard be warmed go elsewhere less hassle better quality
Novelship 回复2026-07-30
Dear Customer,
We're sorry to hear that you were disappointed with your experience.
At Novelship, every item undergoes both an authenticity verification and a quality inspection before it is shipped to the buyer. We understand how concerning it is to encounter an issue with a product after receiving it.
If you experience a problem with your item, we encourage you to review our policy regarding incorrect or defective items here:
https://support.novelship.com/en/article/what-if-i-receive-incorrect-or-defect-item-17vq8r9/
If the item has already been worn, our worn item return policy can also be found here:
https://support.novelship.com/en/article/can-i-return-an-item-if-i-have-already-worn-it-11qa2as/
Should you have any questions regarding your case or require further clarification on our policies, please don't hesitate to reach out to our Customer Service team. We'll be happy to review your inquiry and provide assistance based on your order details and the condition of the item.
Thank you for taking the time to share your feedback.
Avoid avoid avoid avoid avoid avoid avoid.
I am never one to write review but this company is so bloody bad I simply had to write this review.
They are shambolic at best. They sent me the wrong size trainer which I pad £270 for and took over a month to arrive. Eventually I had a response to my emails and they wanted £170 to re stock them and delivery which is criminal. I tried and tried and tried to contact them each time getting the same response from AI asking me the same original question about my ref number etc etc. I couldn’t get hold of a human being for love nor money. I eventually gave them away to a friends son today as I couldn’t bare to continue going around in circles I almost wanted to cauge my own eyes out. It was genuinely the most painful experience of my adult life.
Avoid
Avoid
Avoid
Avoid
Avoid
Avoid
Novelship 回复2026-07-30
Dear Customer,
We're very sorry to hear about your experience and understand how frustrating this must have been, especially after waiting for your order and having difficulty reaching our support team.
Novelship takes order accuracy and customer experience seriously, and we're sorry to learn that your experience did not meet your expectations.
If you were unable to connect with one of our Customer Service agents, you can request to be connected to a live agent through our support channels or contact us directly via email. Our Customer Service team will be happy to review your case, investigate what happened with your order, and provide clarification on the available options based on your specific circumstances.
We sincerely appreciate your feedback, as it helps us improve our services, and we hope to have the opportunity to assist you further.
Absolute crap service and dodgy. Avoid at all costs. I was quoted a price for an exchange item and then changed the pricing the next day.
Novelship 回复2026-07-30
Dear Customer,
We're sorry to hear that you were disappointed with your exchange experience.
As Novelship operates as a marketplace, exchange pricing is calculated based on the applicable costs at the time the exchange is processed. Any costs associated with an exchange help cover the fees involved in sourcing and processing the replacement item through our seller network. Our exchange policy and the applicable fees are explained here: https://support.novelship.com/en/article/what-are-the-costs-associated-with-an-exchange-187v15y/
If you have any questions about the exchange quotation you received or would like us to review your case, please don't hesitate to contact our Customer Service team. We'll be happy to explain the charges, review your order details, and assist with any inquiries you may have.
We appreciate your feedback and remain committed to providing a fair and transparent experience for all our customers.
Ordered my item, money was taken, email of my order received, all OK, had a dispatch email! Showing "item is on the way", another week, item is being checked and here is your delivery date.....Next email "we couldn't find any stock" SO WHAT DID YOU SHIP!???? TOTAL SCAM, Tracking, total lies, Company? AVOID!
Novelship 回复2026-07-30
Dear Customer,
We're sorry to hear about your experience and understand how frustrating it must have been to receive order updates only to later be informed that your item could not be fulfilled.
As a marketplace, Novelship sources items from our network of sellers. While we make every effort to secure and fulfill every order, there are rare situations where an order cannot be completed if the item is ultimately found to be unavailable or does not meet our fulfillment requirements.
If you are unable to locate your order or have any questions regarding its status, please don't hesitate to reach out to our Customer Service team. We'll be happy to review your order, provide clarification on what happened, and assist you with any available next steps.
We sincerely apologize for the disappointment caused and appreciate your feedback. We remain committed to improving our service and providing timely updates throughout the order process.
Wouldn't even give them 1 star, make sure you order the correct size as if not you loose a heap of money!!! We ordered $305 football boots for our 11 year old son unfortunately we underestimated his size as his feet are growing, tried to get a refund but because they are a marketplace they then offered $157 for the boots, then tried to exchange for next size up they wanted another $260 on top of the $305!!!!! Wish we'd realised this before ordering.
Novelship 回复2026-07-21
Hi,
We're sorry to hear about your experience and understand how disappointing it must have been when the football boots no longer fit your son.
At Novelship, we operate as a marketplace with sellers across the Asia-Pacific region. Every item goes through our thorough authentication and quality verification process before being shipped to the buyer, ensuring that the item meets our authenticity and quality standards.
We understand your concerns regarding the return and exchange process. For more information about our size exchange process and applicable fees, we invite you to review our exchange policy here: https://support.novelship.com/en/article/can-i-exchange-my-item-for-a-different-size-25slx8/
Please note that an additional top-up may be required for an exchange to cover the applicable fees associated with the exchange process, as outlined in our policy.
Our Customer Service team is available to assist customers with their requests and inquiries and aims to provide support in accordance with our policies and terms.
We sincerely apologize for the frustration caused and appreciate you sharing your feedback with us.
I bought a pair of adidas runners that took 4 weeks to arrive and were too big which is unusual as I always order the same size. At 53 I know my size so their sizing isn’t correct on their website. When I contacted them to ask to return them they said it’ll be $70 plus postage which I would have to pay for. When I then asked if I could exchange them for a smaller size they said it would be $45 plus postage. I will never buy from them again. They are thieves.
Novelship 回复2026-07-21
Hi,
We're sorry to hear about your experience and understand how frustrating it must have been to receive your order after a longer-than-expected delivery time and then find that the shoes did not fit as expected.
At Novelship, all items are shipped from our authentication center after passing our thorough authentication and quality verification process. As we operate as a marketplace with sellers across the Asia-Pacific region, the original seller may be based in different countries. We always do our best to meet the estimated delivery timeframe, although delays can occasionally occur during the fulfillment process.
We also understand your concerns regarding sizing. Sizing and fit can vary between different brands, shoe models, and even individual styles, so the same size may not always provide an identical fit across every pair of shoes.
For more information about our return and size exchange process, including the applicable fees, we invite you to review our policies here:
https://support.novelship.com/en/article/what-is-the-return-policy-7nx5mx/
https://support.novelship.com/en/article/can-i-exchange-my-item-for-a-different-size-25slx8/
Our Customer Service team is available to assist customers with their requests and inquiries and aims to provide support in accordance with our policies and terms.
We sincerely apologize for the frustration this experience has caused and appreciate you taking the time to share your feedback with us.
